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Incoming Time Warner Cable CEO Gets $50+ Million Bonus if Company Sold

Phillip Dampier December 3, 2013 Consumer News 1 Comment

Money-Stuffed-Into-PocketThe incoming CEO of Time Warner Cable will walk away with more than $50 million just for getting out-of-the-way of a sale or breakup of the company.

Robert Marcus is scheduled to take over the CEO role Jan. 1 after Glenn Britt retires. But there is a good chance Marcus won’t have a cable company to run if executives decide to accept anticipated takeover offers due within weeks that could turn ownership of Time Warner over to Charter Communications or split up subscribers among several potential buyers including Comcast, Cox, and Charter.

Reuters reports Marcus will earn the most if he can hold off buyers for the next four weeks until he becomes CEO. Under his employment contract, Marcus would then qualify for a generous goodbye package:

  • A compensation bonus amounting to three times his base salary of $1.5 million;
  • A departure award amounting to three times his usual $5 million annual bonus;
  • Permission to cash out the large amount of stock he has earned as part of his compensation, now valued at $37 million.

In total, Marcus could earn $56.5 million for just one day of work — long enough to shake the hands of the new buyer(s) and head for the elevators for the last time. If the company sells before Dec. 31, Marcus will still land on his feet, earning a severance package valued at $47.5 million.

In a separate move, Time Warner Cable executive vice president Peter Stern dumped 4,253 shares of his company’s stock at $130 a share, taking $552,890 in compensation.

While top managers are routinely offered generous departure packages more commonly known as “golden parachutes,” thousands of lower-level Time Warner Cable employees will likely face the ax within months of any sale, predicted one analyst. In similarly sized mergers and buyouts, the largest job losses will impact call center workers and middle management. Other employees will likely leave if asked to move to regional operations centers in other cities where the buyer(s) operate. At least one analyst said it was unusual for Time Warner Cable to proceed with a CEO switch while the company is in play.

Marcus understands how the business of mergers and acquisitions work; he started his career as an attorney specializing in the practice.

British Supermarket Chain Tesco Offers Free Year of Home Broadband

Phillip Dampier November 27, 2013 Competition, Consumer News, Tesco (UK) Comments Off on British Supermarket Chain Tesco Offers Free Year of Home Broadband

tescoCan you drop by your local supermarket and walk out with a year of free home broadband service? In the United Kingdom, Tesco shoppers can.

For several weeks, Tesco shoppers have been offered a “Broadband and Phone Deal” that will return $117 in savings during the first year by waiving the cost of the broadband part of the package.

Tesco Broadband normally runs around $9.75 a month on a one year contract for up to 14Mbps unlimited-use service including free installation and a free wireless modem/router combo. Customers are asked to pay a $24 monthly BT line rental charge, but part of these fees are returned to Tesco shoppers as part of the supermarket chain’s rewards program which supplies vouchers based on the amount spent on Tesco products and services.

There are many ways to spend with Tesco. The chain is the second largest retailer in the world behind Wal-Mart and sells books, clothing, computers, software and electronics, furniture, music downloads and DVD rentals, and operates a financial services division that sells auto, home, and pet insurance to UK residents. It entered the telecom business years ago selling rebranded services from other providers, notably BT, formerly British Telecom.

AT&T Collects $10M Annually from CIA Contract to Access Vast Database of Calling Records

Phillip Dampier November 7, 2013 AT&T, Consumer News, Public Policy & Gov't Comments Off on AT&T Collects $10M Annually from CIA Contract to Access Vast Database of Calling Records

spy phoneThe taxpayer-funded Central Intelligence Agency is paying AT&T more than $10 million annually for its “voluntary help” with counter-terrorism investigations in return for open access to the company’s vast trove of calling records, including international calls placed by Americans.

No court order or subpoena was required to start the partnership, according to an article in today’s New York Times. The CIA provides AT&T with the telephone numbers of overseas terrorism suspects and in return the phone company provides records of calling activity, possibly identifying associates.

With interconnection agreements between telephone companies standard operating procedure, AT&T has been able to collect calling records from any foreign or domestic calls that pass through its equipment, even if neither party is an AT&T customer.

Despite AT&T’s claims of robust privacy protection, Americans are not promised anonymity or privacy when requests arrive from law enforcement officials. But only recently have phone companies voluntarily provided calling data that in earlier years would have required a court order to divulge.

rethink attBy law, the CIA is specifically prohibited from collecting intelligence on the domestic activities of U.S. citizens, so the agency imposes its own safeguards on the surveillance program. AT&T provides the agency with calling times, duration of the calls, and the phone numbers of both the originating and called party. It does not divulge the contents of the calls. The CIA is granted full access to AT&T logs involving foreign to foreign calls, but if either party is in the United States, AT&T will mask certain digits of the U.S. telephone number. If more information is required, the CIA will refer the matter to the Federal Bureau of Investigation (FBI), which has jurisdiction the CIA lacks. The FBI can then subpoena AT&T directly for the missing details.

AT&T would not comment on national security matters, but the newspaper reminded readers AT&T has a history of making life very easy for government surveillance programs:

AT&T has a history of working with the government. It helped facilitate the Bush administration’s warrantless surveillance program by allowing the N.S.A. to install secret equipment in its phone and Internet switching facilities, according to an account by a former AT&T technician made public in a lawsuit.

It was also one of three phone companies that embedded employees from 2003 to around 2007 in an F.B.I. facility, where they used company databases to provide quick analysis of call records. The embedding was shut down amid criticism by the Justice Department’s inspector general that officers were obtaining Americans’ call data without issuing subpoenas.

And, for at least the past six years, AT&T has embedded its employees in federally funded drug investigation offices to analyze call records, in response to subpoenas, to track drug dealers who switch phones. A briefing document for that program said AT&T had records of calls handled by its switches — including “a tremendous amount of international numbers that place calls through or roam on the AT&T network” — dating back to 1987, and described efforts to keep its existence “under the radar.”

Time Warner Cable/Bright House: ¡Se Habla Español!; New Univision Contract Loads Up Cable TV Dial

Phillip Dampier October 16, 2013 Consumer News, Online Video Comments Off on Time Warner Cable/Bright House: ¡Se Habla Español!; New Univision Contract Loads Up Cable TV Dial

UnivisionA new agreement between Time Warner Cable, Bright House Networks, and Univision Communications will add at least three new Latino-oriented cable networks to the television lineup beginning as early as next month.

The two cable companies have agreed to extend a carriage agreement with Univision TV as well as bring several new Univision networks to Time Warner Cable viewers. The complete lineup:

  • UnivisionHD: The Univision broadcast network (Spanish)
  • UniMás: The “second program” of Univision’s broadcast network (Spanish)
  • Galavisión: A cable entertainment channel (Spanish)
  • Univision tlNovelas: All telenovelas (soap operas), all the time (Spanish)
  • FOROtv: The Mexico City-based 24 hour news channel (Spanish)
  • El Rey Channel: A joint project of filmmaker Robert Rodriguez and FactoryMade Ventures, launching to cater to second/third-generation young adult Latinos (English)

Many Univision shows are now subtitled in English, especially during prime time hours, to expand the potential viewing audience.

“Time Warner Cable is delighted to be able to work out our early renewal and expand our business relationship with Univision,” said Melinda Witmer, chief video and content officer for TWC. “Our comprehensive agreement expands the number of ways our Hispanic subscribers can enjoy their favorite entertainment, news, sports and telenovelas.”

The deal also allows Time Warner Cable to carry Univision content on streaming video and on-demand platforms.

Inside Time Warner Cable’s Free Cable/Reward Programs for Realtors, Property Owners, and Landlords

Phillip Dampier September 24, 2013 Competition, Consumer News, Public Policy & Gov't 7 Comments

courtesy accountsWhen you bought a home or moved into an apartment, were you offered a special discount deal to sign up with Time Warner Cable? Or is cable television already provided as part of your lease?

While everyone enjoys saving on cable television, telephone and broadband service, chances are your landlord or the person who lets the cable installer into the building is getting a better deal than you ever will.

Cable companies often (quietly) offer realtors, builders, condo association leaders, landlords, superintendents and even their assistants free or deeply discounted cable service for a variety of reasons:

  • Building owners and builders are given special consideration to help encourage contract agreements that offer bulk cable service to every resident in the complex. More Barndominium information about builders on this website. The cable operator usually also gets exclusive use of inside wiring, discouraging the competition;
  • Realtors and property developers are often paid in cash for new subscriber leads, usually resulting from “welcome to your new home” move-in kits, “concierge” services offered by your realtor, or special flyers left at your door that pay rewards every time a customer signs up;
  • Superintendents, landlords, and maintenance staff get free service in return for making life easier for Time Warner Cable technicians trying to get into a large multiple dwelling building on service calls. Free cable, including complimentary HBO and Showtime is almost always an effective incentive for those that can otherwise make life very difficult for service providers.

realtor_topTime Warner Cable has provided free or deeply discounted “courtesy accounts” for more than a decade. For much of that time, the informal agreement required the recipient to provide little more than convenient building access for Time Warner Cable technicians. Participants in the program were also asked to pass along any service issues or complaints.

Sometimes, even customers act as informal salespeople for cable service. Time Warner’s “Shared Savings” Bulk Discount program is available in buildings where 40 residents or 50% of the building, whichever is greater, can be convinced to commit to a service contract with Time Warner Cable lasting up to three years. In return, customers are promised free standard installation, bulk-rate Digital TV service, discounted broadband and phone service, and flexible billing options that can either bill residents directly or dispatch a single monthly invoice to building management where service is bundled with a renter’s lease agreement.

This week, the New York Times reported Time Warner Cable was reviewing its courtesy accounts program and asking participants to recommit themselves (and include their Social Security number on an included IRS tax form).

shared savingsDetails about Time Warner’s Apartment Managers’ Program are hard to find. No cable company wants to openly advertise that select customers are getting cable service for free while others watch their bills continue to grow and grow. The Times outlines the new agreement the cable company is requiring New York City program participants to sign.

Real estate workers are now asked to send employment verification along with a signed, formal contract that includes commitments to act as a goodwill ambassador for Time Warner Cable, help the company sell products, and snoop on tenants suspected of stealing cable.

“It is the intention of Time Warner Cable to provide the Promotional Services contemplated in this Agreement to further solidify and enhance the mutually beneficial business relationship between your property and Time Warner Cable,” one California Time Warner Cable contract states. “In keeping with the spirit of this relationship, we expect the Recipient to be our goodwill ambassador to all employees and residents by positively promoting our products and services. […] Time Warner Cable employees will be allowed access to the property to install, maintain and market services door to door between the hours of 8AM and 9PM.”

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The Times reports few real estate professionals have any ethical problems making sure the cable company has a reliable point of contact in the building to let workers in without delay and there isn’t much controversy over requests to report service problems either.

But there are concerns about language that informally appoints building workers as deputy ambassadors and marketers of Time Warner Cable products. One offer rewards a free month of Internet to a program participant for every three leads that turn into sales.

timewarner twc“We would consider that a borderline kickback,” Michael Jay Wolfe, president of Midboro Management, a large building management company told the newspaper. “I mean, what are they going to be selling next, Tupperware? They work for the building. They’re not an agent for anybody else.”

Others object to a clause requiring them to “identify, discourage and report” signal theft or equipment tampering, effectively spying on tenants.

Another reason some are balking is Time Warner’s insistence on a signed W-9 tax form, which includes the recipients’ Social Security number. In return, to comply with federal law, the cable company must issue an IRS Form 1099-MISC to all individuals that receive courtesy services worth $600 or more in a calendar year. In other words, the IRS is going to know the identities of those getting compensated with free cable service, which may have tax implications, making the service no longer free in the eyes of the tax man.

Ziggy Chau, a spokeswoman for Time Warner Cable defended the program saying it was intended to help customers.

“If there are service issues, customers want those issues fixed yesterday,” said Chau. “The people in these programs, they’re not going to do it for free. We’re building a good relationship.”

Some real estate workers are refusing to sign the new agreements and losing free cable as a result.

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