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Why Satellite Fraudband Still Sucks: Low Caps, Throttled Speeds, Almost-Useless Service

exedeDespite claims satellite broadband has improved, our readers respectfully disagree:

“Most people don’t know what data caps really are until they’ve had satellite based Internet service where the bandwidth is shared,” Scott S. reminds Stop the Cap! He’s a subscriber of Exede, a satellite broadband provider powered by the ViaSat satellite platform serving about 687,000 residential customers nationwide.

Online life can be a lot worse when you are stuck with satellite-based Internet access:

  • “I am only allowed to have 10GB per month total for everything and have a 12/3Mbps service. Anything over that and they either cap your flow or give you substantially lower bandwidth speed.
  • “You can’t go online with more than three devices (including your phones).
  • “You can forget Netflix or watching any shows online.
  • “You can forget playing ANY video games online.
  • “You can forget taking any college courses online without service interruptions (which I am).”

“And they still charge you as much as other ISPs do (at least $60/month) that provide no data caps and a MUCH faster speed,” Scott writes.

Exede offers most customers plans with 10, 18, or 30GB of usage per month. About one-third of the country, typically the most rural regions in the western U.S., can now choose faster plans at speeds nearing 25Mbps because those spot beams are underutilized. But most subscribers get considerably poorer service because about two-thirds of ViaSat’s residential satellite access beams are full. Despite that, Viasat still managed to find capacity to power in-flight Wi-Fi on JetBlue, Virgin America and some United Airlines aircraft.

Customers who have never had DSL or cable broadband tolerate the slow speeds and low caps better than those that move from an area served by a wired provider. Many of those customers call satellite broadband speed marketing claims “fraudulent” and complain low usage caps make it difficult to impossible to use the Internet to use multimedia content.

 

DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Phillip Dampier November 21, 2012 Broadband Speed, Consumer News, Data Caps, DirecTV, Rural Broadband, ViaSat Exede, Wireless Broadband Comments Off on DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Rural Americans already depend on their satellite dish to receive hundreds of channels of television entertainment, but broadband over satellite has traditionally been slow, limited and very expensive.

There is little evidence things will change quickly for those without access to traditional cable or phone company DSL. But the launch of new, higher capacity satellites, have at least increased satellite broadband speeds and eased back on extremely low usage caps under a provider’s “fair access policy.”

This week, Viasat’s Exede broadband pricing through DirecTV was formally announced. The “up to 12Mbps” service will cost:

  • $39.99 for 10GB of monthly usage;
  • $69.99 for 15GB;
  • $119.99 for 25GB

These discounted prices are good for the first year of a two year contract. Prices increase $10 a month for the second year. Contract customers will have the $49.99 installation fee credited back on a future invoice.

There is one significant improvement: the satellite service removes the data cap between 12 midnight-5am daily – good for automated downloads, software updates and any other high bandwidth applications.

Customers have until Jan. 31 to sign up for the promotion.

 

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  • Stacy Wagner: You can add cinemax to your Hulu subscription for $10 which is $2 cheaper than xfinitys add on rate and even if it cost more I would pay it just as a ...
  • Stacy Wagner: This is absolute nonsense. Things like this make it worth the time and effort to figure out which streaming sites I'll need in order to finally cancel...
  • Debbie Lippitt: To bad about Verison as I have lived 2 places now where Verison is the only one that can get you service. All the others fail. I have also been liter...
  • Andy: Well that's cause you're in New York State. Those much higher than average taxes you New Yorkers pay is being used to fund high dollar legal suits aga...
  • Paul Houle: Elliot Management recently wrote an Urkase against the management of AT&T and I don't blame them. AT&T prices DirectTV as if it was a premium...
  • Dyl: (Small type) You must lease their new xFi gateways to receive a Flex box....
  • Roy: As of September 2019, my legacy EDLP in NYC is still $14.99 (no fees no taxes, my own modem/router). This is even after an in-home service call last m...
  • LG: 300Mbps with no bandwidth cap for $50 / month? I'll believe that when I see it. Likely $50 only if you have some grotesque TV package....
  • Phillip Dampier: The problem with all of these kinds of schemes is that they usually irritate legal subscribers, while pirates and password sharing alternatives flouri...
  • Doug: I would imagine they'd tie a MAC Address to a username/password, for starters. They'd also only allow a fixed amount of MAC addresses to be tied to a...
  • Josh: Yikes. All of those “strategies” sound like they would interfere with legitimate users all the time. Only watch stuff at home?!? Gigantic numbers of...
  • Michaela Houston: The CW station JUST NOW got a station black out around 2pm Central time when Judge Mathis JUST started. Now it's taking up "People's Court " time slot...

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