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Why Satellite Fraudband Still Sucks: Low Caps, Throttled Speeds, Almost-Useless Service

exedeDespite claims satellite broadband has improved, our readers respectfully disagree:

“Most people don’t know what data caps really are until they’ve had satellite based Internet service where the bandwidth is shared,” Scott S. reminds Stop the Cap! He’s a subscriber of Exede, a satellite broadband provider powered by the ViaSat satellite platform serving about 687,000 residential customers nationwide.

Online life can be a lot worse when you are stuck with satellite-based Internet access:

  • “I am only allowed to have 10GB per month total for everything and have a 12/3Mbps service. Anything over that and they either cap your flow or give you substantially lower bandwidth speed.
  • “You can’t go online with more than three devices (including your phones).
  • “You can forget Netflix or watching any shows online.
  • “You can forget playing ANY video games online.
  • “You can forget taking any college courses online without service interruptions (which I am).”

“And they still charge you as much as other ISPs do (at least $60/month) that provide no data caps and a MUCH faster speed,” Scott writes.

Exede offers most customers plans with 10, 18, or 30GB of usage per month. About one-third of the country, typically the most rural regions in the western U.S., can now choose faster plans at speeds nearing 25Mbps because those spot beams are underutilized. But most subscribers get considerably poorer service because about two-thirds of ViaSat’s residential satellite access beams are full. Despite that, Viasat still managed to find capacity to power in-flight Wi-Fi on JetBlue, Virgin America and some United Airlines aircraft.

Customers who have never had DSL or cable broadband tolerate the slow speeds and low caps better than those that move from an area served by a wired provider. Many of those customers call satellite broadband speed marketing claims “fraudulent” and complain low usage caps make it difficult to impossible to use the Internet to use multimedia content.

 

DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Phillip Dampier November 21, 2012 Broadband Speed, Consumer News, Data Caps, DirecTV, Rural Broadband, ViaSat Exede, Wireless Broadband Comments Off on DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Rural Americans already depend on their satellite dish to receive hundreds of channels of television entertainment, but broadband over satellite has traditionally been slow, limited and very expensive.

There is little evidence things will change quickly for those without access to traditional cable or phone company DSL. But the launch of new, higher capacity satellites, have at least increased satellite broadband speeds and eased back on extremely low usage caps under a provider’s “fair access policy.”

This week, Viasat’s Exede broadband pricing through DirecTV was formally announced. The “up to 12Mbps” service will cost:

  • $39.99 for 10GB of monthly usage;
  • $69.99 for 15GB;
  • $119.99 for 25GB

These discounted prices are good for the first year of a two year contract. Prices increase $10 a month for the second year. Contract customers will have the $49.99 installation fee credited back on a future invoice.

There is one significant improvement: the satellite service removes the data cap between 12 midnight-5am daily – good for automated downloads, software updates and any other high bandwidth applications.

Customers have until Jan. 31 to sign up for the promotion.

 

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  • paul: Hi guys, this worked perfectly....you made my day! I had called the retention department a year ago and they gave me $60 off per month...pretty good d...
  • Phillip Dampier: Can you scan or photo a copy of the letter and I'll blot out the personal info. Would like to investigate. [email protected]
  • Paul Houle: Recently I got a letter from Frontier that disclosed that my internet speeds were not up to the advertised rates. Seems like they had a dispute with ...
  • BM: So this law was passed without any notification to the citizens or their consent.. People need to fight these 5G towers, they are very dangerous! Peop...
  • Deborah Kohler: My spectrum bill just went up over $30 for the month. Spectrum states it was due to being on a promotional offer for the first year. My daughter and I...
  • Matt M: The million dollar question is this: Who, where or what does a NYS homeowner without broadband contact to get service? I am now the only house on my...
  • L. Nova: So FCC and the Trumpsters panic because SF tries to actually foster competition? Of course, we know that competition is only good if it doesn't inconv...
  • Anthony: Phillip Dampier: What if I cancel the service, and then a week later request the service again?, that will give me the initial benefits? or should I u...
  • N: This site would not allow me to edit my first posting. I have some I corrected it and I'm reposting now. Please excuse my last post / my first post. ...
  • N: No big deal,?!! Well, I don't know about you or others in this forum, however I simply do not have the time 2 watch much TV, nor am I inclined to wast...
  • Evie Williams: These brokers really had me for almost all of my life savings, it started with small investments and really strong assurances, although they let me wi...
  • Karolyn Hardaway: ClearView is now called LiveWave. Just read an ad and the wording was almost identical to ClearView. Glad I saw your article. Our telephone co-op is i...

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