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Frontier Communications Warns It May Declare Bankruptcy In Early 2020

Phillip Dampier November 13, 2019 Consumer News, Frontier 118 Comments

After years of customer losses and a stifling debt of $17.5 billion, Frontier Communications was warned investors it may be forced to declare bankruptcy reorganization to protect its assets from creditors that are growing impatient with the phone company.

Analysts suggest Frontier is considering a Chapter 11 bankruptcy filing as early as the first quarter of 2020 as part of a sweeping reorganization of the company that will also include replacing its top management.

Bloomberg News reports corporate advisers have already begun looking for a replacement of CEO Dan McCarthy, a long term Frontier executive that began a career at Rochester Telephone Corporation before it was acquired by Frontier. McCarthy replaced former Frontier CEO Maggie Wilderotter in 2015. Since Wilderotter’s departure, Frontier’s share price has spiraled downwards and customers are leaving in droves.

McCarthy

Over 71,000 Frontier customers disconnected service in the third quarter of 2019 alone, the biggest percentage of customer losses of any major residential telecom company in the United States.

Frontier executives have repeatedly blamed the ongoing disconnection of traditional landline service for its declining results, but other phone companies have curtailed losses by upgrading their networks to attract new broadband customers. Frontier has only grudgingly invested in network upgrades over the last decade, particularly in its legacy copper service areas. The company’s fiber assets were primarily acquired from service territories formerly owned by Verizon and AT&T. Frontier, like CenturyLink and Windstream, attracted shareholders a decade ago by paying out a significant amount of revenue in shareholder dividends. After Frontier made further acquisitions of former Verizon landline territories putting itself deeper into debt, the company suspended its dividend in 2018.

Frontier’s reluctance to invest adequately in its network has been noticed by many of its customers. So have the company’s ongoing billing and service problems. Frontier has been under investigation over its service performance in several states and has left some customers out of service for weeks.

A possible bankruptcy filing would allow the company to renegotiate its debts and labor agreements. Layoffs and restructuring cost cutting would likely follow. Frontier recently sold off its properties in the Pacific Northwest in an effort to raise cash to reduce its debts. Further asset sales could be forthcoming.

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mikesum32
Guest
mikesum32

The Pacific Northwest territories are not sold off yet.

Sandy
Guest
Sandy

No big surprise here.

Gloria yeager
Guest
Gloria yeager

So many people have had trouble with frontier their service sucks and down most of the time I didn’t like it and most people are going to another company

Vandon John
Guest

Hi Gloria have you checked out Granite Telecommunications?

don
Guest
don

lol granite lines are provided by frontier

Nick
Guest
Nick

Being the worst company in the last 10 years it’s no surprise. Unfortunately a large portion of their service areas they hold a monopoly. I have no other choice for internet or phone service and lte isnt a option. So once they do go under itll be unknown for how long til another company decides to move in and spend the money to install services. I’m happy but sad at same time, I’m happy bc thie ripoff company needs to go. However sad bc I may not have a option for a while.

Pam
Guest
Pam

Exactly!! I feel the same way. I also don’t appreciate their rudeness when I call them about a problem. They really could care less about helping you, like I am a bother to them

Vandon
Guest
Vandon

Pam have you check out Granite Telecommunications?

Eddie
Guest
Eddie

what a joke….. granite is just a CLEC….. you are only putting a middle man in between you and Frontier……for what???? the service is still Frontier. But since Frontier is forced to provide those services to granite below their cost you might save a nickel…..literally a nickel!!!!!

Veronica Klotz
Guest
Veronica Klotz

We had no alternative company either. So no computer.

phil
Guest
phil

Veronica I can help you with voice and internet

Vandon
Guest
Vandon

Hi Veronica have you check out Granite Telecommunications?

EJ1977
Guest
EJ1977

You will continue to have service. Due to the nature of things no matter what happens (Chapter 7 or 11) your service will stay up and working. You do not have to worry.

Darla Kello
Guest

I’m loosing customers because of you been without internet on 8th day so far. I’m hoping customers don’t cancel thier orders now. Frontier owns me big time.

Vandon
Guest
Vandon

Hi Darla have you checked out Granite Telecommunications?

Dragonflyte
Guest
Dragonflyte

Well, it may stay up but it barely works now, so I doubt much that it’ll be “working”.

Vandon
Guest
Vandon

Hey Dragonflyte have you considered Granite Telecommunications?

Marcy Ohlemeier
Guest
Marcy Ohlemeier

I completely agree- while other providers are two roads up from me they dont provided service in my area, frontier is also my only option.

Vandon
Guest
Vandon

Hi Marcy have you considered Granite Telecommunications?

Phil
Guest
Phil

nick I think I can help you with support !

Vandon
Guest
Vandon

Hey Nick have you checked out Granite Telecommunications?

Frankie
Guest
Frankie

I live in West Virginia frontier internet is the worst. If my landline phone rings we get kicked off the internet. If I didn’t have to have a land line I would have turned it off a long time ago

Rodney
Guest
Rodney

If the phones rings and it kicks you off, more likely it is either a missing DSL filter or a bad one. I agree that Frontier has a lot of issues.

Vandon
Guest
Vandon

Hey Frankie have you considered Granite Telecommunications?

Pete
Guest
Pete

Here in Connecticut formally Southern New England Telephone bought by SBC in 98’ who then in turn merged with att in 2005. Then in 2014 sold Connecticut to frontier is now in motion to file bankruptcy (2019). Frontier promised to build a fiber network in the state of Connecticut that never happened they didn’t even maintain the plant that was here they did nothing but lie selloff and decrease management and employees. These executives and ceo should be in jail for destroying once a profitable company. Now union employees are in danger of losing there jobs , pension , and… Read more »

EJ1977
Guest
EJ1977

No jobs should be lost because of this and in fact it may saves jobs. Phone companies have to stay open no matter what. Under bankruptcy the company will coast for awhile and Business as usual must be upheld. That means all the techs, managers, engineers, construction workers, etc will stay in there position. If the company tries to avoid bankruptcy there is more of a likelihood more jobs will be cut to satisfy the bondholders, debt holders and shareholders. The sooner the better in my opinion. if they can keep the company together jobs will be saved. If they… Read more »

phil
Guest
phil

I can help Pete.

Vandon
Guest
Vandon

Hey Pete have you considered Granite Telecommunications?

john smith
Guest
john smith

what is your obsession with granite???

David
Guest
David

Worst Internet service possible and customer service is not any better

Rudy
Guest
Rudy

Finally, let’s get rid of them ! Your service is the absolute worst and I agree, customer service is no better. We all put up with your crap because after talking to 10 people as they bounce you around and spend hours on the phone to get no where, it’s a waste of time. Hope Frontier goes down big time !!

Erin
Guest
Erin

Let’s not forget when you “get rid of them” that it is other people’s jobs on the line 😞

Marie
Guest
Marie

Yes, Absolutely, I worked for gte/Verizon/frontier for 18 as it was the only good paying job in my town. They closed the door and hundreds of employees lost their jobs and now possibly their pension that our livelihood would depended on at retirement I’m sure the employees being rude is because like us we had to work for a company that was sh*t, trying to defend them when you know it is bs what the company is doing because you have to try to hang in there to keep your job, benefits, pension. As much as I hated it, it… Read more »

Jane
Guest
Jane

Doesn’t surprise me we canceled our internet because we were out of service so much and now we can’t get internet back with them because they won’t upgrade their services and our landline is out more than it is on and even when it is on the copper lines are so bad that they have too much static and loud hum to hold a decent conversation. We were out of service for eight days. I worked for them years ago burying these lines and I know they have been spliced beyond repair. It is sad to see what they have… Read more »

Ruth Stalnaker
Guest
Ruth Stalnaker

I think that if Frontier would make the adjustment for high speed internet and have the internet at ALL times instead of customers having to wait days before they can use the internet, then it is so slow that is simply unbelieveable. Plus lower the cost.on phone service they just might have more people wanting the phone company. Better service more customer. I my self have had to wait several hours for to be able to use the internet And when you complain that person is told there are to many using it at one time. That is definitely the… Read more »

McMike
Guest
McMike

I’m in Northeast PA. Got rid of Frontier a while ago. However they still have some services in the area. Recently with the local Fire department we had a telephone pole fire caused by the power lines on the top. PPL responded in about a half hour. Unfortunately Frontier owned the pole. Frontier also was dispatched to respond, however they told the 911 dispatcher that the address didnt exist and they cant find it in their maps. So they wont be responding….. Idk what day and age they live in but the address shows up everywhere since it was a… Read more »

Benjamin Thomas
Guest
Benjamin Thomas

Frontier does not even try to fix it’s systems in Northeast Pa where they have a monopoly. 3mbps on a good day and more drops than I care to count!

Brian
Guest
Brian

Who gets 6mbps ? We sure dont service works 30% of the time at best

Lisa Creston
Guest
Lisa Creston

We have them in Tennessee and the customer service is always so nice and helpful! Very responsive! And our internet is pretty good. 😊. Generally speaking, we’are pretty happy. Plus it’s all we’ve got so we’d be real disappointed if they left!!

Vandon
Guest
Vandon

Hi! Lisa have you considered Granite Telecommunications?

Anneta Arthur
Guest
Anneta Arthur

Unfortunately, this has been Frontiers pattern for at least 25 years. I followed them out of curiosity since 1995. They buy out phone companies with empty promises to the government to upgrade old phone lines and equipment and just don’t do anything except layoffs, buyout packages, and closing doors. Then blame others because they are going under. The employees are overworked so much. It’s sad that this is going on, but no one knows how to change it. Therefore, the customers don’t have a choice but to go with a different provider. It took a month for a new install… Read more »

Bob
Guest
Bob

What do you expect when you have terrible costumer service lousy cable service when Your picture freezes, you call wait for a half hour then transfered to another dept, wait another half hour and
That person can’t help you. This is only a few things. They deserve to go under. It’s a blessing they will be gone

Bonnie Bartle
Guest

Brand new user, and quite honestly after 2/3 weeks of hiccups the service is awesome. Better than TimeWarner/Spectrum.

Vandon
Guest
Vandon

Bonnie now that Frontier is filing chapter 11 have you ever considered Granite Telecommunications?

Henry
Guest
Henry

Vandon how much is Granite paying you to post these messages on everyone’s comment? Granite only resales Frontiers services…….you should get a real job.

Veronica Klotz
Guest
Veronica Klotz

I live out in country. Had Frontier,phone ,internet and TV package with satellite service. My phone and internet was a joke. It was off more than on.We went to cell service. Much better 90% of the time.

Vickie Rice
Guest
Vickie Rice

Finally, They have the worst service, and their customer service is no better. We have all put up with them for to long. No body has an answer for any questions you have, they pass you off to a half a dozen people who doesn’t know any thing either. They also are the most uncaring company I have ever had to deal with. I feel that before they go down everyone with Frontier that has went with out internet, and phone as much as we have here where I live in West Virginia should get at least a year or… Read more »

Coni Roese
Guest
Coni Roese

West Virginia Landline Phones are useless!! Cannot hear conversations! Sounds like your in a drum! Customer Service??? Forget it! There is None! Unless you waits hours to get cut off! Internet is dropped every day!! Everyday!! If it rains or the wind Blows you are done for hours! Worst Overall Service I have ever had!

Tracy
Guest
Tracy

US Cellular and HughesNet. haven’t had a landline or cable for 10+ years.

Mildred manwarren
Guest
Mildred manwarren

Why wouldn’t it, I had trouble with my phone for two years,they keep telling me it was inside wiring I finally told them it was outside my house for two years and finally last month they sent a young lady out and she listened to me and found the problem was in local station near me. They wouldn’t even gave me any credit on my bill,with having trouble for two years, they don’t listen to there customers at all

John Hendrickson
Guest
John Hendrickson

You pay for the use of the internet and can not use it call them and they are always working on it there costumer service sucks

Marie
Guest
Marie

We live in WV and unfortunately, Frontier is it. It took a month to get it hooked up because they person they sent to install it didn’t want to climb a pole. Then they couldn’t find a problem with our line. Finally got it and it is so slow I wanted to scream every time I used it. We had a power outage and it took 2 weeks for them to look at it. We got hooked up in March and every time the power even flickered it was our for at least 2 weeks. Our modem was located in… Read more »

Yvonne Sickler
Guest
Yvonne Sickler

I hope this is a good problem for Frontier customers. Our service can not get much worse

Randy
Guest
Randy

I don’t see how their hurting for money, they collect your bill but don’t put a dime back in upgrades, they got Patrick the AG in their pockets and the idiots of WV re elected him

linda loughren
Guest
linda loughren

I had no problems with frontier all the years i had with them. I just have internet i love the service. Thank you Frontier !

Clara Cox
Guest
Clara Cox

My phone and internet was out 23 days one month, I called several times, they would give me a repair date, no show from them.
They were suppose to credit me for the time it was out, but guess what, they credited me with $10.23. My bill per month was $100.00+ at that time, they have since raised it to $103.81.
Their above the ground cables has trees fallen across them on Ohio, US Highway 52.

R. Griggs
Guest
R. Griggs

I would like to say that promises upon promises to upgrade landlines have fallen in disappointments in YOUR SERVICES FRONTIER!! You bought my Verizon account here in south central Ohio and raised the prices for your poor service and now your execs want to blame landline service for mass leaving when YOU ARE TO BLAME for less than status quo service IT’S LIKE YOU ARE TRYING TO GET CUSTOMERS TO LEAVE SO YOU DON’T HAVE TO TAKE CARE OF THE LANDLINES!!??

Cindy Phillips
Guest
Cindy Phillips

That’s cause your coverage sucks. being in a rural area .. I would of left too but I don’t have any other options in NorthMoreland.

Cindy Phillips
Guest
Cindy Phillips

That’s cause you aren’t providing the service that we deserve. Terrible. I would of switched too but dont have an option in my area.

Kim sayre
Guest
Kim sayre

Your service is horrible your poles can lay for months I have pictures of this I have picture of wires losing there coating in places you can touch the lines there’s even a place that has a strap holding the line back from the road so it won’t get jerked loose tied to a tree and boxes laying open with wires exposed to weather I could go on and on even how slow the internet is and how they were willing to upgrade my service to take my money knowing my service wouldn’t get any better I’m done complaining now… Read more »

Mary F Piccone
Guest
Mary F Piccone

What about retiree’s pensions are they protected if Frontier files bankruptcy??

RETIRED SEI
Guest
RETIRED SEI

Join the discussion…I did some research on this. I retired 3 months ago. I just submitted paper work for lump sum for Jan 2020. If Frontier goes BK before then I will not get a lump sum. Instead I will received an annuity from the PBGC (pension benefit gaurentee corp). Your pension is gaurenteed up to $4100 a month

Mary F Piccone
Guest
Mary F Piccone

If Frontier does file do the retirees lose their monthly pension or is protected ??

EJ1977
Guest
EJ1977

It will depend on which bankruptcy they file, but no probably not. Pensions are not protected under bankruptcy laws so if there is money left then it will be paid out. More then likely people under the pension will get something, but not what it was going to be. More then likely a bulk payout will be done. It is the unfortunate part of the bankruptcy. All union contracts are opened back up once bankruptcy is done and pensions are generally protected under union contracts.

EJ1977
Guest
EJ1977

That is my understanding anyways, but I am no means a corporate bankruptcy expert.

Mary F Piccone
Guest
Mary F Piccone

if Frontier files do the Retirees lose their monthly Pensions or is protected under law

William
Guest
William

Could be their terrible predatory practices and awful customer service……………..

Diane
Guest
Diane

Frontier has screwed over their customers for years! I live in such a rural area and it’s all that’s available so I just keep paying for nothing! My download speed at its best is 0.002 Mbps!! I keep it for our phone and what little internet we get because my husband operates a business from home and can occasionally get an email or message in or out. I have been told from very reliable sources that Frontier has the materials to fix our areas issues already stored in a building close by for several years, however they ARE NOT going… Read more »

Mel
Guest
Mel

Not surprised.. Service is off and on constantly..Poor service, representative communication sucks… Constant billing issues… But like others,I have no other option..They are the only service provider in my area…Which I think is Ridiculous! Especially since another company provides service to many of my neighbors..Even more ridiculous!!!

Debbie
Guest

Worse internet service EVER, When I call about problems they won’t even talk about it they just say it will be better in 2020 because they are fixing it then, I want all my money back that I’ve payed for high speed internet that I paid for But NEVER GOT!!!😡😡😡😡

Marsha
Guest
Marsha

I think if you gave better prices & didn’t think the big wigs deserved that big pay that they get, the services would be so much better. Sick to death of greed in this country.

Don Jones
Guest
Don Jones

This is one surprise. It was intended from the beginning. Frontier has raped their employees and customers and sucked on the government tit all while doing it. Maggie boosted her Ego by growing the company while all the time grooming old Dan as the hatchet man once her empire came crashing down. Oh by the way, all the top execs were guaranteed golden parachutes so when the ground fell out from under them, they could land very softly. This deserves a government inquiry and the guilty parties prosecuted. They have robbed the American tax payers in CAF monies intended to… Read more »

Myranda
Guest
Myranda

Where I live I have no other option for internet or broadband besides frontier. So they know I have no other options so they charge me an arm and a leg, even though if the wind blows the wrong way I lose service. It’s ridiculous, not to mention that their customer service sucks and you’re on hold for over an hour just trying to talk to someone.

Suzanne Cyr
Guest
Suzanne Cyr

I love frontier.
This will be a great loss

Tracy
Guest
Tracy

Unless you live on Mars, you can get HughesNet…

Patti
Guest
Patti

HughesNet isn’t that much better.

David
Guest
David

They sold me service that wasnt even in my area but told me it was. I’ve been waiting to get my deposit back for over a month and a half. What joke this place is. good ridden. They must need my 70.00 more then I do. Help with that debt. Lol

Susan Barnes
Guest
Susan Barnes

Frontier SUCKS ! We have their internet and can only get it after 1AM so you have to go to bed early and set yor alarm for after midnight so you can get internet. Would have gone with another phone service but unfortunately Frontier is the only one in our area ! To say I HATE Frontier is an understatement !!!

William Wright
Guest
William Wright

Is there any news about the current retirees? It would be nice to know what’s going on with them.

Lisa Smith
Guest
Lisa Smith

Why can’t we just get simple good quality products and service anymore? Why do small or large businesses think they can get away with delivering mediocre service and products and stay in business? It doesn’t work that way. We live in America. We have the people and resources to be the most innovative country in the world! Why are we settling for mediocrity? Who wants to start a wireless service company with me? We could deliver great product and service to our customers for a good rate and make a decent living, not a greedy killing. Just a nice decent… Read more »

William Rindos
Guest
William Rindos

Only game in town,they stink!

MELISSA E EATON
Guest
MELISSA E EATON

Good their service SUCKS

Mike
Guest
Mike

Oh look it’s KARMA riding in on a White horse in all her full glorious splendor. Our business had Frontier Phone service for over 30 years, all was fine until we decided to move our number over to a cell phone. Frontier attempted to charge us a contract termination fee of over $2500.00. Guess what we NEVER had a contract!!! Our attorney presented several emails To and From Frontier that took place over the period of 2 years that stated several times that we had NO contract whatsoever and that the Most we would owe would be the final bill… Read more »

Or
Guest
Or

Poor Management at the top! Zero vision! They need to return any bonuses or perks they received.

Don F
Guest
Don F

The problem I face is Frontier is the only service that is financially accessible in my area. The only other option is very expensive HughesNet Satelite service. There is no cable alternative in my area. Otherwise, I would have already switched.

Cheryl J
Guest
Cheryl J

Connecticut here. AT &T should have NEVER been allowed to sell us to Frontier in the first place in 2014. They were a terrible company before our little state got bought. It’s shameful that it happened and someone(s) should be put in jail for allowing a multi bazillion dollar company to unlaod us to a failing company. AT&T stripped us down to the bare minimum of assets here: trucks, inventory, equipment, managers, employees, and even shut off employee entry badges so we couldn’t get into buildings the day after the cut. AT&T started the mess here and should be held… Read more »

Carolyn Wishy
Guest
Carolyn Wishy

No surprise! I dropped Frontier, have Midco. Great servicce!

Robert Enger
Member
Robert Enger

Frontier purchased FTTH systems, which have great potential to please customers (promoting retention). But then they appear to have failed to provide proper transit and peering capacity that is required to allow the FTTH customers to experience speedy (viral-marketing-worthy) performance. They essentially spent a LOT to buy the FTTH last-mile, then shot themselves in the foot with a bazooka by hobbling the system with inadequate external connection capacity. Even FTTH customers are angry with them. What was Frontier management thinking???

Mary
Guest
Mary

Well I can understand why, the service here is awful. But they are going to get their money. And when you call ,can’t get no one that speaks English clear enough for me to understand. I am thoroughly disgusted with it all.

Barry
Guest
Barry

The only thing that surprises me about this is that it didn’t happen sooner. The service is crappy at best and, their customer service is abysmal.

David L Walls
Guest
David L Walls

I just changed to Suddenlink, TV, Internet and phone,, simply because of cost AND the fact Frontier intends to make a Customer sign a four year contract begining In Jan of 2020 on their internet service, which is poor at best and goes off line continually, but they never seam to want to fix the problem, just ping it , and say it’s ok. But not ever sending a technician .

kim smith
Guest
kim smith

they r ridiculous,shut of service with a bill of 112.00 and they charged me 450.00 ,im not paying it,i didnt re sign a contract for 2 years and that’s why there charging me

Vandon
Guest
Vandon

Hello Kim have you ever considered Granite Telecommunications?

Jean Grubbs
Guest
Jean Grubbs

They don’t know how to fix the problem know more

Tom
Guest
Tom

Internet service and Crappy Telephone service for $140 a month,, They need to step aside and let someone else take over, There’s no residentual service worth $140 per month. Then have a problem it takes 2 weeks to get someone out to fix it,

Diana Mugrage
Guest
Diana Mugrage

Makes sense, my service from Frontier suxs, has for a long time too! Very unhappy customer!

John
Guest
John

When Frontier came to ATT to buy the Connecticut ( SNET) area they had people working with the locals to check various methods used to support and operate on a daily basis. I over heard the tier 3 support manager ask if he could do a walk around with the Frontier people who will be in Connecticut to do the support. He was told their will be no local support people and the technicians in the field and CO’s will have to make a call to the Texas group. He asked how they expect the remote people to “see” a… Read more »

Vandon
Guest
Vandon

HI Diana have you ever considered Granite Telecommunications?

Lisa
Guest
Lisa

If I had another choice for internet I would disconnect. I have been a costumer since 2012. The last 4 years have been awful. Hopefully the restructuring will help.

Lisa
Guest
Lisa

I have been very unhappy

Vandon
Guest
Vandon

Hello Lisa have you ever considered Granite Telecommunications?

Ang
Guest
Ang

Hey dickstick granite runs on the same switch and lines as frontier. So stick your “have you tried granite” up your sorry ass

Virginia Turnbull
Guest
Virginia Turnbull

I’m tired of being out of phone service for several weeks at a time and then being billed as if my phone was working during those outages. That’s stealing!

roben l anderson
Guest
roben l anderson

Here in middle Tenn, they are awful in the last few months the internet doesn’t work at all I changed last week no more frontier.

Elley Dohme
Guest
Elley Dohme

All the complaining about their service does no good.. When a new company comes in, what is that going to change. Its still going to be copper wire service and still crappy. People that live in rural areas are screwed no matter who takes the areas over. NO provider is going to run fiber optic or cable down dirt roads or deep in the mountains – no matter who they are. So no matter if its frontier or whoever, its still going to be crappy

Greg
Guest
Greg

Some REMCs in Indiana are running fiber down the dirt roads in southern rural Indiana

Vandon
Guest
Vandon

Hi Elley have you ever considered Granite Telecommunications?

Cindy McMurray
Guest
Cindy McMurray

Its know wonder you have lost 71,ooo customers you have the worst phone service ever. My phone is out more than it works. My phone lines should be up in the air and not laying on the ground.

Vandon
Guest
Vandon

Hello Cindy have you ever considered Granite Telecommunications?

Tyler
Guest
Tyler

Weeks without service? They left me without service for a month and a half. On top of that they canceled not one, but two appointments for repair in that period of time and never even told me they canceled them! That was just the final straw after losing my internet for about a week at a time every month for over a year. I have satelite internet now. I don’t care if it costs me twice as much. Nothing can convince me to use Frontier internet again.

Vandon
Guest
Vandon

Hi Tyler have you ever considered Granite Telecommunications?

Tishie Bernath
Guest
Tishie Bernath

Thats because they suck!!! No one knows anything.. Send bill before equipment.. Bill keeps going up.. Service is poor.. Was on phone yesterday for 2 hours with them.. There own employees complain

Vandon
Guest
Vandon

Tishie have you ever considered Granite Telecommunications?

Judy Thurman
Guest
Judy Thurman

Maybe will get someone alot better

M Furniss
Guest
M Furniss

We left Frontier after many cable pairs being “switched “. Upon reporting no phone service by cell phone, my husband told the repair service of the problem. (There was a cable splicer/repair person down the street working in the cable). He told them of this and they argued with my husband that no one was in the area. I had just come home and that service/repairman was still there. To add to the story, my husband’s mother was ill, so we needed a landline and they were told of this situation. To make matters worse, my husband retired from the… Read more »

Debbie
Guest
Debbie

No surprise with this announcement. They are a crap company, with crap services, crap technicians, support and even systems. Hard to believe Dan sleeps so well at night.

thepunk72
Guest
thepunk72

Frontier is a JOKE…but not a funny one. We live in such a rural area we have zero choice but to stay with them. My Dad is under hospice care and just to get a medical “notation” on the account you have to jump through a million hoops AND DO IT EVERY YEAR!!!! FRONTIER SUCKS!!!! I cannot wait until they go belly up and hopefully a local company will buy out their lines in our area and we can finally have an option for both phone service and possibly get actual high speed internet in our area like the rest… Read more »

concerned customer
Guest
concerned customer

Why wouldn’t Frontier replace the operations EVP Ken Arnt and also the SVP’s that have caused so much of the customer issues going on now. Their policies have really hurt the customer experience and are driving customers away. They are also driving the best employees away to other companies.

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  • Lillian Cordero: i am having the same issue, but in my case, i cancelled cable just wanted internet in my new local. I told them to make the connections on the new loc...
  • Scituguy: And here we are one month later and now YouTube TV offers unlimited DVR for all channels & you're no longer forced to watch VoD ads. CBS was last ...
  • thepunk72: Frontier is a JOKE...but not a funny one. We live in such a rural area we have zero choice but to stay with them. My Dad is under hospice care and j...
  • James Phares: Unfortunately, in my location, Spectrum is still my best Internet option because the only other broadband option is AT&T. At least I'm able to sa...
  • Paul Houlw: What I can't get... How come we hear about "the race to 5G?" all the time but there's never been talk about a "race to fiber?"...
  • Cristian: Can some one plz tell me if i paid for new spectrum services i paid $181 ,3 days later they canceled my installation and said i was gonna get a refu...

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