Rogers’ attitude towards loyal customers seems to be summed up by what people encounter when visiting some of their retail locations: a locked door.

Canada’s largest cable operator now requires customers visiting some of its store locations to ring a doorbell, produce a government-issued photo ID, remove any head coverings or masks, and wait to see if a store employee will unlock the front door.

“The safety of our team members and customers is of the utmost importance to us,” Rogers spokesperson Chloe Luciani-Girouard said in a statement to CBC Toronto. “Several measures have been put in place over the last few years to improve safety in the stores, including robust training, upgraded cameras, and enhanced door screening policy.”

Rogers quietly implemented the new security measures at a few store locations a few years ago but refuses to tell customers which of the growing number of  store locations are affected. Most find out when they encounter a locked door and wait for a security guard to size them up using security cameras.

Some customers are unimpressed with the policy:

I was appalled to be faced with a locked door when I tried to enter the Rogers / Fido store on King west yesterday. They had to buzz me in as they have been attacked/robbed by the derelicts in the area

— Myxx (@myxxbyxx) December 27, 2019

@CRTCeng 1/2 Hey @Rogers went to your store at 6758 Kingston road, door closed, sec guard from inside points to the paper on the door with number to call, called inside rep asked me to take off mask look at camera then show ID to the sec guard who is still inside the locked door

— Emran (@DoneWithLibs) March 28, 2021

Rogers stores already have security guards in place as a theft deterrent, but the company obviously feels that isn’t enough to keep would-be thieves from swiping valuable cell phones.

Effective March 18, 2022 the cost of Spectrum’s “Broadcast TV Fee,” charged to cable television customers, will increase $3, reaching an unprecedented $21 a month, just to cover the carriage of local, over the air television stations. The Broadcast TV Fee was last raised to $17.99 in June 2021. The summer before that, the fee increased by nearly $3 a month as well. This means the average surcharge for local, over the air stations, is going up an average of $36 a year at Spectrum.

Equipment fees are also increasing by another $1 a month, to $9.99 per HD set-top cable box. Spectrum has been regularly increasing the cost of equipment rentals since its 2016 merger with Time Warner Cable. Charter Communications argued that one of the merger benefits was a promised reduction in the monthly cost of set-top equipment. Immediately after the merger deal was approved, the company charged $4.99 a month for each set-top box. But rates began rising almost immediately. In mid-2017, the rental price was raised to $5.99 a month, and in early 2018, it increased another $1 a month for $6.99. In 2020, the price went up another $1 to $7.99 a month, then yet another $1 to $8.99 a month in June 2021. This spring, the price rises another dollar to $9.99 a month.

In an effort to capture a major share of the $65 billion dollars becoming available for rural broadband expansion as part of the Biden Administration’s infrastructure funding program, the wireless industry’s top lobbying group is promoting the idea that 5G Fixed Wireless broadband is as future-proof as fiber to the home service.

Make no mistake, they are not being honest with you.

To back up their premise, the CTIA, the lobbying arm of the wireless industry, bought and paid for a report produced by Accenture that is designed to convince lawmakers and regulators that fixed wireless internet access is just as good or even better than fiber, suggesting the technology could potentially provide up to 43% of rural homes with high speed gigabit symmetrical service similar to what many fiber to the home providers offer.

Yet the same wireless industry trying to sell that idea successfully fought to water down standards in Biden’s infrastructure bill that originally required would-be funding recipients to provide customers with minimum speeds of 100/100 Mbps. Now providers can qualify by offering speeds as low as 100/20 Mbps. The CTIA report does not want to talk about that, preferring to claim providers could supply 1,000/1,000 Mbps service over traditional macro cell towers already in use today to subscribers as much as four miles away.

But look out for the fine print:

“Increased service was determined based on the potential economic feasibility of market entry. Estimates for market size, potential operating costs, and the capital investment to deploy were developed for target rural markets. The actual deployment feasibility will vary for individual FWA providers; new entrants will be influenced by the time and costs associated with factors such as market topography, construction, and permitting.”

In other words, if the required cell towers fail the same kinds of Return On Investment (ROI) formulas that have always left many rural communities behind, these 5G services will never happen either without huge concessions, subsidies, and policy changes that will further strip local control over cell tower placement and oversight. That is simply more the same failed reliance on providers to deliver service in places they never have and never will.

Ask any West Virginian about the quality of rural mobile service just to make and receive calls, and you will be told service is spotty outside of the largest communities.

T-Mobile, one of the country’s biggest advocates of fixed wireless, barely even serves West Virginia, which belies their claim that rural expansion is “one of its most promising growth opportunities.” If that growth did not materialize supplying voice, texting, and 4G LTE service in the state, it seems even less likely at materialize on spectrum that providers have always struggled with in mountainous states. To successfully reach most of West Virginia, T-Mobile would need an expensive network of traditional cell towers for which they have never believed there has been much of a business case to provide. Even then, it is inevitable that some would-be subscribers would still be without service, blocked by the terrain.

Chart also courtesy of Broadband World News.

What technology does not care about terrain? Fiber to the home service, which can deliver the same high speed performance to every customer without worrying about hills, mountains and valleys. It also has far more capacity than cell towers, which slow when congestion develops.

The report never actually promises gigabit speed service to all, but does emphasize fixed wireless is cheaper to deploy than fiber to the home service. But at least 20 years of broken and empty promises from the telecom industry to rural America should be enough to recognize that the transformational opportunity of this well-funded broadband stimulus program will allow providers to finally “do it right” with robust, infinitely upgradable fiber broadband technology that won’t slow down if a cell tower gets congested, can deliver the same speed to every subscriber, and delivers excellent customer satisfaction scores.

The wireless industry did not spend tens of millions of dollars trying to water down broadband speed requirements because they were confident fixed wireless could match fiber internet speeds. They know very well the kind of 5G networks they are envisioning for rural America cannot deliver guaranteed gigabits of speed once customers sign up in significant numbers to use it or the wireless industry deems an area unprofitable to serve. How many Americans will still be left behind with zero bars?

Wall Street analyst firm MoffettNathanson recently reviewed performance data from T-Mobile’s existing home broadband service and Starlink satellite internet — two technologies lobbyists point to as a solution for rural broadband dead zones. It found the median download speed for T-Mobile’s fixed wireless service is just 20Mbps. Starlink performed slightly better at 35Mbps. That is a long way away from 1,000 Mbps. Will these technologies threaten to be the dead-end DSL of the 21st century?

Speeds slow down on congested cell towers, and providers have implemented network management technologies that can selectively throttle speeds to all but their most preferred premium customers when they consider it necessary.

Wave7 Research also reported that T-Mobile is already concerned about network congestion on its existing fixed wireless service and that T-Mobile is moving “very cautiously with respect to network loading, in an attempt to limit the number of subscribers per cell, and even per cell sector.” That does not sound “future proof” to us if customer limits are already being enforced.

The wireless industry itself seems to hint at future capacity issues in a report that heavily emphasizes the need for the federal government to clear more spectrum that can eventually supply more wireless capacity.

MoffettNathanson’s Craig Moffett seems convinced any fixed wireless or satellite provider is going to be more  capacity and performance-limited than wired alternatives like fiber to the home service. In Moffett’s view, these wireless technologies are best suited to extremely rural areas where fiber or cable deployment is simply untenable, even with the much larger amount of subsidy funding soon to be made available.

The biggest benefit of the Biden infrastructure program is that it actually does allow the country to “build back better” instead of offering the usual incremental upgrades delivering “good enough for you” internet access that has left millions stuck with slow speed DSL or low capacity rationed satellite internet. Now that funds are finally becoming available, why divert them to a technology that “may” one day provide unguaranteed gigabit service when fiber to the home technology is available today that can meet and exceed those speeds comfortably and has sufficient capacity to serve rural America’s needs for decades to come.

The Federal Communications Commission today approved Verizon’s acquisition of low-cost carrier TracFone Wireless, which will bring a familiar brand for prepaid wireless service under the wireless giant’s corporate umbrella.

Sources indicate there were enough votes in favor of the deal late last week for FCC Chairwoman Jessica Rosenworcel to distribute an approval order on Friday ahead of the formal vote.

The approval means Verizon will control the country’s largest wireless carrier for low income subscribers enrolled in the federal government’s Lifeline program, which offers substantial discounts on phones and service. About 1.7 million customers currently use TracFone under the Lifeline program, and Verizon committed to the FCC that it would continue participating in the program for at least the next seven years. The company also promised to maintain TracFone’s existing rate plans for at least three years and would continue to promote and educate consumers about Lifeline service.

A separate agreement with the California Public Utilities Commission commits Verizon to provide subsidized wireless service to low-income California residents for at least 20 years, and a free phone to qualified customers starting in late 2022.

“Verizon welcomes the FCC’s approval today of our TracFone acquisition,” said Kathy Grillo, Verizon SVP & DGC, public policy and government affairs, in a statement. The deal will provide customers with the best of both worlds: more choices, better services and new features thanks to Verizon’s investment and innovation. Customers will benefit with enhancements in devices, network performance and innovative products and services — as well as a continued commitment to Lifeline.”

TracFone was one of the country’s largest independent wireless brands. The company was formerly a unit of Mexico’s America Movil, controlled by billionaire Carlos Slim.

Hulu’s live streaming TV service, known as Hulu Live, will get more expensive starting Dec. 21, with a stiff $5/month rate increase, bringing the cost of the 75+ channel ad-supported streaming and live TV package to $69.99 a month. Customers opting for ad-free Hulu streaming + Live TV will pay $75.99. The rate increase applies equally to new and existing customers.

The Disney-controlled service hopes to boost the perceived value of its streaming and live TV package by bundling in Disney-owned ESPN+ and Disney+, which will boost subscriber numbers for both services. Subscribers may balk, however, if they do not perceive much value from the two additional services they are now forced to pay for as part of an ongoing subscription. Subscribers might rebel and drop Hulu Live in favor of another streaming provider, while maintaining more affordable Hulu streaming-only plans ($6.99/mo for ad-supported, $12.99 for commercial-free).

Current Hulu Live subscribers that also have active subscriptions directly with Disney+ and ESPN+ can convert those paid subscriptions to credit towards the new Hulu Live bundle package. Your e-mail address must be the same for both services. If not, you can contact customer service for assistance.

Although cord-cutting continues to accelerate, the potential savings from switching to less-costly online packages of live channels has diminished as service providers boost prices. Hulu last raised its Live TV pricing by $10 a month in December 2020. YouTube TV has also seen steep rate increases, although both providers would argue their growing packages of channels offer better value to subscribers. Some cable and satellite operators have used these rate increases to their advantage, offering “win-back” discount promotions to former subscribers to return, with limited success. Spectrum has seen some growth offering streaming cable TV packages that bundle local channels and popular cable networks over wireless devices, smart TVs, and Roku for about $30-35 a month.