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Spectrum Voice Getting $3 Rate Hike

Phillip Dampier February 2, 2021 Issues No Comments

Early this morning, Charter Communications quietly raised rates by $3 on their digital home phone service, Spectrum Voice.

Offered as a $9.99 a-la-carte add-on service for several years, Spectrum Voice still perennially lost customers cutting the cord on wired home phone lines. According to Charter’s latest financial results released on January 29, Charter lost 103,000 Spectrum Voice customers during the fourth quarter of 2020 and 148,000 customers over the full year.

The new $12.99 rate applies to new bundled subscribers beginning today, but existing customers will continue to pay $9.99. An additional home phone line (limit one) is also available for an extra $19.99/month. Customers only subscribing to home phone service from Spectrum will pay $29.99 a month.

Spectrum Voice is a managed Voice over IP phone service offering unlimited local and long distance calling to the United States, Canada, Guam, Mexico, Puerto Rico, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands.

Subscribers also receive a generous package of calling features including: Voicemail, 3-Way Calling, Accept Selected Callers, Block 3rd Party Charges, Block 900/976 Calls, Block Anonymous Calls, Block Collect Calls, Block International Calls, Block Outbound Caller ID, Block Unwanted Callers, Caller ID, Call Waiting, Call Waiting with Caller ID, Forward All Calls, Forward Calls When Busy, Forward Calls When No Answer, Forward Selected Calls, Repeat Dialing, Return Call, Simultaneous Ring, Speed Dial and VIP Ring. The company also recently introduced a new call blocking service designed to limit robocallers and telemarketers.

Charter Spending $5 Billion to Expand Its Rural Footprint; Carolinas, Wisconsin, Ohio, E. Texas Will See Biggest Expansions

Charter Communications will spend almost $5 billion a part of a multiyear, 24-state broadband buildout to deliver high-speed internet service to more than a million unserved homes and businesses.

Approximately $1.2 billion of the cost to serve these low-density, mostly rural communities will come from the federal government’s Rural Digital Opportunity Fund (RDOF), which is subsidizing some of the expenses associated with providing service in areas deemed unprofitable to serve.

Preparation and planning for Charter’s RDOF Phase 1 broadband buildout has already begun, with an additional 2,000 employees and contractors expected to focus on Charter’s rural expansion efforts in Alabama, California, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Michigan, Missouri, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, and Wisconsin.

The biggest expansions in coverage area appear to be in North and South Carolina, North and Eastern Wisconsin, East Texas, Ohio, and Eastern Tennessee.

Charter’s RDOF Expansion Project Map

The network Charter will build in these rural areas will offer Spectrum 1 Gbps high–speed broadband access to all newly served customer locations with starting speeds of 200 Mbps, with no data caps, modem fees, or contracts. Customers will also be able to subscribe to Spectrum TV, home phone and wireless mobile service.

Charter CEO Thomas Rutledge said one of the most important factors governing when service will become available is how well the cable company will be received by the owners of utility poles in the various regions.

“The more cooperation we have with the pole owners and utility companies, the faster we can connect these communities with high-speed internet services,” Rutledge said in a company news release. “We look forward to working with local municipalities, electric cooperatives, and investor-owned utilities to ensure that permits are obtained in a timely, fair and cost-effective fashion.”

Spectrum Drops FCC Request to Allow It to Impose Data Caps in 2021; Was Likely to Be Rejected

Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps.

The FCC’s Wireline Competition Bureau acknowledged receipt of Charter’s withdrawal of its petition to end a prohibition on the company imposing data caps and usage-based pricing mechanisms two years before the original agreement with the regulator expires on May 18, 2023.

The company claimed it had no immediate plans to impose data caps or usage-based pricing, but its decision to rescind the request assures that. The FCC imposed a seven-year ban on Spectrum imposing data caps as part of its approval of Charter’s 2016 merger with Time Warner Cable and Bright House Networks. The earliest the company can impose data caps is May 18, 2023.

Sources tell Stop the Cap! Charter likely made the decision to withdraw its petition after realizing the current Republican-dominated Commission was not planning to approve it in the waning days of the Trump Administration and it was highly unlikely to win approval under the incoming Biden Administration. It is not uncommon for petitioners to quietly withdraw requests to avoid the publicity of having them publicly rejected.

House Democrats Blast Telecom Companies for Data Caps, Rate Hikes

House Energy & Commerce Committee

Democrats serving on the House Energy & Commerce Committee today blasted the nation’s largest internet service providers for price increases and data caps placed on consumer broadband services at the height of a global pandemic, questioning the industry’s commitment to keeping Americans connected.

“Over the last ten months, internet service became even more essential as many Americans were forced to transition to remote work and online school. Broadband networks seem to have largely withstood these massive shifts in usage,” wrote Democratic Reps. Frank Pallone, Jr (N.J.), Mike Doyle (Penn.) and Jerry McNerney (Calif.). “Unfortunately, what cannot be overlooked or underestimated is the extent to which families without home internet service — particularly those with school-aged children at home — have been left out and left behind.”

Pallone

The congressmen questioned nine providers after reading media coverage of rate hikes and the implementation of data caps by Comcast and the potential for Charter Spectrum to impose data caps as early as May 2021.

“This is an egregious action at a time when households and small businesses across the country need high-speed, reliable broadband more than ever but are struggling to make ends meet,” the three Democrats wrote.

In March 2020, many cable and phone companies relaxed a number of restrictions on customers in response to the emerging COVID-19 pandemic. Many volunteered to suspend data cap overlimit fees, provide affordable broadband options to the economically disadvantaged, offer free months of service, open restricted Wi-Fi hotspots, and discontinue collection efforts or service disconnects on customers falling behind on bills.

Despite the pledge, consumers filed a significant number of complaints with the Federal Communications Commission alleging the companies broke their promises, by far most often for not following through on free service offers or continuing aggressive collections of past due bills and shutting off service.

Consumer complaints filed with the FCC regarding the “Keep America Connected” pledge, received from March-November 2020. (Source: FCC)

The Energy and Commerce Committee has now sent letters to the CEOs of many providers, seeking answers to these questions as part of ongoing oversight of the industry:

  • Did the company participate in the FCC’s “Keep Americans Connected” pledge?
  • Has the company increased prices for fixed or mobile consumer internet and fixed or phone service since the start of the pandemic, or do they plan to raise prices on such plans within the next six months?
  • Prior to March 2020, did any of the company’s service plans impose a maximum data consumption threshold on its subscribers?
  • Since March 2020, has the company modified or imposed any new maximum data consumption thresholds on service plans, or do they plan to do so within the next six months?
  • Did the company stop disconnecting customers’ internet or telephone service due to their inability to pay during the pandemic?
  • Does the company offer a plan designed for low-income households, or a plan established in March or later to help students and families with connectivity during the pandemic?
  • Beyond service offerings for low-income customers, what steps is the company currently taking to assist individuals and families facing financial hardship due to circumstances related to COVID-19?

The full letters are available below:

Altice USA

AT&T

CenturyLink/Lumen

Charter Communications

Comcast Cable Communications

Cox Communications

Frontier Communications

T-Mobile US

Verizon Communications

Spectrum Boosting Speeds in Parts of Western N.Y., Finger Lakes Region and Central Florida

Phillip Dampier December 15, 2020 Broadband Speed, Charter Spectrum, Consumer News 5 Comments

Spectrum customers still stuck with 100/10 Mbps Standard Internet speed may want to reboot their modems and check if they have gotten a free speed increase this week.

Stop the Cap! has heard from customers in the following areas, all reporting their Standard Internet speed has doubled to 200/10 Mbps:

  • Rochester, N.Y. and surrounding Finger Lakes region
  • Buffalo, N.Y., and parts of Western New York
  • Central Florida, including Winter Springs

Charter Communications has already upgraded just over half of their Standard Internet customers nationwide to 200/10 Mbps. Upgrading the remaining 40% of customers has taken over a year and is still a work in progress. Charter may have delivered these recent speed hikes in part to placate customers notified this month their broadband service was increasing an additional $5 a month.

Spectrum’s other speed tiers remain unchanged.

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