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Charter/Spectrum Will No Longer Pro-Rate Your Bill When You Cancel Services

Phillip Dampier May 6, 2019 Charter Spectrum, Consumer News 2 Comments

Charter Spectrum will soon charge you for a full month of service, even if you downgrade or cancel in the middle of a billing cycle, ending a decades-old practice of issuing a partial month credit for dropped services you no longer want or need.

Tucked into customers’ May billing statements, Charter Spectrum announced it intends to stop giving partial refunds for service effective June 23, 2019:

The financial benefit to Charter Spectrum is substantial, because customers will be forced to pay for a full month of service even if they cancel during the first week of a new billing cycle. The cable industry has been gradually shifting away from issuing partial month credits after other telecom companies, notably Windstream and wireless operators, moved to “full month billing – no refunds for partial month” billing.

Cablevision/Optimum was among the first cable companies to stop issuing credits for disconnects that occur before the billing cycle ends. It led to a 2017 class action case against Cablevision, now owned by Altice USA, filed by an ex-customer. A 2018 ruling dismissed the class action case, compelling the plaintiff to use mandatory arbitration, required of all new subscribers. The final disposition of the case is unknown. Charter Spectrum maintains a similar clause in its own terms and conditions.

Currently there are 2 comments on this Article:

  1. D Barrett says:

    I just got snookered by DTVs similar policy! Will never go back to them, ever. A day after cancelling and signing up with Sputum, a Directv guy called and left message and asked if it would make a difference if they lowered my $135 bill for a low end crappy “select”package (not even Espn!) by $60. He called back and I said heck yeah it would have made a difference. I asked and asked Asian cystomer svc if they had any alternatives. No! But here’s another trick Sputum tries to do. I got a buyout deal for $160 from Sputum. After jumping thru their hoops, your told to wait 2-3 weeks for a check. DURING those 2-3 weeks, i got up to 3 calls daily from Sputum guys that said they had a question about my buyout request. Sounded very serious and mumbled thru their voice messages and left different call back #s as well as 7-digit extention #s and i must have my new account # and ticket # from the email he just sent. NO EMAILS EVER ARRIVED ON THIS SUBJECT. I woukd call back and that guy was always busy and I’d leave a message. My thought of course was that some glitch or error on my part caused a question and is holding up my check. One day i finally answered live (they used different #s all the time), and their frickin question to me after giving them all my id info to prove i was THEIR customer, I was asked whether i ever considered their damn cellular service! No lie! I said when i signed up by phone and everytime i was transfered to another perdsn STARTED OUT by telling me about their mobile services! I said no then and I’m saying no now, i told him. Then after a couple weeks, i got my check and the phone calls mysteriously stopped! One final thing about DTVs final bill, not only do they charge you for unused days, they charged, in my case the $160 ETF, PLUS about $12 in local, state and federal taxes. I said i understand the fee when it’s on actual services (so poor people can get virually free phones and internet; I hope and pray TV never becomes a constitutional right, or those taxes will triple!). I said, BUT an ETF is not a service, it’s a fee or penalty. After talking to a supervisor or 2, I learned that some states require them to charge for that, while others don’t. Where i live, FL, i do have to pay the tax for essentially nothing! I wonder if all those “poor people” are being helped, or if that tax money goes to legislators pet projects?! Special place in hell reserved for these “top execs” who devise this stuff.

  2. D Barrett says:

    Sorry, tried to review and edit typos or unclear language, but youll get the gist of it.







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