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West Virginia’s Public Service Commission Documents Over 4,000 Complaints About Frontier Communications

Today we present a roundup of videos from diverse news outlets around the country documenting ongoing, serious lapses in service at Frontier Communications.

MetroNews talks with West Virginia Public Service Commission chair Charlotte Lane about the thousands of service complaints on file regarding Frontier Communications. (4:39)

Special Investigation Reveals Scores of Frontier Customers in Wisconsin Enduring 911 Outages

At least “dozens of people” in Wisconsin found they could not reach 911 because of Frontier’s repeated network failures. WSAW in Wausau reports in a special investigation that Frontier’s ongoing problems may be putting the elderly at risk. (6:02)

In this follow-up story, WSAW reports that local officials in Marathon County, Wis. need a long-term solution to Frontier’s growing service problems that often leave local customers without service “for weeks.” (1:25)

Rural California Communities Suffer With Extended Frontier Service Outages

KRCR-TV in Redding, Calif., covers the increasing number of phone and internet failures afflicting area Frontier customers, leaving many in cell signal-challenged areas with no way to reach friends, family, or 911. (2:14)

Passing the Buck in Ohio: Taxpayers Pay to Maintain Safety Around Frontier’s Overgrown Utility Poles

In Steubenville, Ohio some residents fear Frontier’s alleged neglect of their utility poles is putting people’s safety in jeopardy. WTOV reports that Frontier is attempting to “pass the buck” to Ohio taxpayers to keep trees and brush clear from their poles. (2:45)

Waiting More Than Nine Weeks for Frontier to Repair Broken Landlines in Wisconsin

In Wausau, Wis., one local woman is speaking out about Frontier’s dismal performance as she passes nine weeks without a working landline. Frontier is in no hurry to fix the problem. WAOW-TV reports. (2:24)

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  • Ken: I've started a Facebook group, https://www.facebook.com/groups/xFinityDataUsage/, to try and fight back. There's no reasonable explanation for the dat...
  • Ken: Hi, I've started a Facebook group, https://www.facebook.com/groups/xFinityDataUsage/, as many folks are like myself finding we are getting overages wh...
  • waldo Barnes: Hate those Rats...
  • John C. Hall: What you say is still true, in 2020. Our home phone service is very high and they offer only 1 home phone package. To drop the home phone line and k...
  • Kenneth: I want to sue them for abandoning my system and my investment in it....
  • Phillip Dampier: The thing about this policy change is that it appeared as a cryptic bill notice buried on a single invoice mixed in with lots of other notices. Most p...
  • Phillip Dampier: They turn you over to collections and potentially hit your credit. Your score will probably drop by more than 20 points and this will stay on your rep...
  • Phillip Dampier: If they admit you returned your equipment, you should be able to cancel this bill. If they don't help you by phone, file a BBB complaint online. If yo...
  • Phillip Dampier: You may live in a state where pro-rating is mandatory. Also, you transferred your account, which means it remained open, only the accountholder's name...
  • Dee McCarthy: Spectrum is trash sent us a bill weeks after we gave back boxes and had stopped service since beginning of the year...Our bill was zero then we got a ...
  • Gwen Brown: They are charging me $230 a month .No HBO, NO STARZ, NO SHOWTIME? ?...
  • Roux Oli: The system worked just fine. As a matter of fact, as a former Technician for TWC/Spectrum, we were installing new systems not very long ago. Asking pe...

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