Despite repeatedly promising the public and regulators that a merger of T-Mobile and Sprint would create thousands of new jobs, this week hundreds of Sprint employees are learning their old jobs are gone.

In a brief six minute conference call Monday hosted by T-Mobile vice president James Kirby, almost 400 people on the call learned their jobs with Sprint’s inside sales division were being eliminated and their last day of employment will be Aug. 17. It was just one of several conference calls announcing layoffs for Sprint’s sales teams, according to Techcrunch, notably those working on business and commercial sales. Other jobs targeted for cuts included national retail account executives, and indirect sales-affiliated account managers and executives.

So far, the pattern of layoffs is clearly favoring T-Mobile, with only a handful of top Sprint executives remaining with the company. In 2018, Sprint disclosed it had about 6,000 employees working in its headquarters city — Overland Park, Kan. T-Mobile has already made it clear it was slimming down Sprint’s operations there. A year ago, Sprint sold its headquarters campus to Wichita-based Occidental Management in a sale-leaseback deal, which freed up cash for Sprint, while allowing the company to continue renting the same office space. Consolidation is expected to reduce the number of buildings leased by the wireless carrier from 11 to just four.

According to employee messaging forum, thelayoff.com, many independent Sprint retailers are also being notified by T-Mobile their contracts to sell Sprint devices are being terminated in 120 days, which may result in store closures and additional job losses.

The job losses come despite repeated promises from former T-Mobile CEO John Legere to regulators and employees that the merger would result in job growth. Check the signs you were forced to quit your job to know if you are a victim of employment discrimination.

“In total, New T-Mobile will have more than 11,000 additional employees on our payroll by 2024 compared to what the combined standalone companies would have,” Legere claimed in an open letter last April.

(Reuters) – The Federal Communications Commission (FCC) will probe an extensive T-Mobile network outage that impacted customers across the United States, the head of the U.S. telecommunications regulatory agency said on Monday.

“The T-Mobile network outage is unacceptable. The @FCC is launching an investigation. We’re demanding answers – and so are American consumers,” FCC Chairman Ajit Pai said on Twitter.

Neville Ray, president of technology at T-Mobile, said on Twitter Monday that engineers were working to resolve a voice and data issue that has affected customers around the country.

He said later that data services were now available and some calls were completing. “Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available,” he added.

T-Mobile CEO Mike Sievert addressed the outage on a network status page on the company’s website late last evening:

Starting just after 12 pm ET and continuing throughout the day, T-Mobile has been experiencing a voice and text issue that has intermittently impacted customers in markets across the U.S. We are recovering from this now but it may still take several more hours before customer calling and texting is fully recovered. Neville Ray has shared updates throughout the day but I wanted to share the latest on what we know and what we’re doing to address it. This is an IP traffic related issue that has created significant capacity issues in the network core throughout the day. Data services have been working throughout the day and customers have been using services like FaceTime, iMessage, Google Meet, Google Duo, Zoom, Skype and others to connect.

I can assure you that we have hundreds of our engineers and vendor partner staff working to resolve this issue and our team will be working through the night as needed to get the network fully operational. 

Pai

Early this morning, Sievert provided this update: “These issues are now resolved. We again apologize for any inconvenience and thank you for your patience.”

T-Mobile had 86 million customers at the end of 2019. T-Mobile did not immediately respond to a request for comment on the outage.

In 2018, Pai backed the merger of T-Mobile and Sprint Corp saying it would lead to improved 5G coverage in the United States and would bring much faster mobile broadband to rural Americans.

T-Mobile on April 1 officially completed its $23 billion merger with Sprint, solidifying its position as the No.3 wireless providers in the United States.

Reporting by David Shepardson; Editing by Stephen Coates

With record-breaking unemployment and an economy in tatters, consumers are abandoning high-priced mobile plans and switching to lower priced cable operator mobile plans.

Comcast, Charter/Spectrum, and Altice USA saw dramatic customer gains of 547,000 new customers in the first quarter of 2020, primarily at the expense of AT&T, Verizon, T-Mobile, and Sprint, according to Wall Street analyst firm MoffettNathanson. The four largest wireless carriers saw a collective 1.3% drop in subscribers, which counts as the worst performance the traditional wireless sector has seen since 2014. But their loss was the cable industry’s gain, with three cable operators achieving a 130% increase in new mobile customers during the first quarter of the year. The three cable companies now have a combined 3.7 million wireless customers.

Comcast and Charter contract with Verizon Wireless for 4G LTE and 5G service, while Altice USA provides its mobile customers with access to Sprint’s network. The cable operators keep costs down by favoring Wi-Fi connections wherever possible.

Two factors are driving the growth of cable industry mobile plans:

1. Price: Altice USA sells its mobile service at just $20/mo per line. Comcast and Charter both sell unlimited data, talk and text plans for $45 a month per line and a “By the Gig” plan option that includes 1 GB of data bundled with unlimited calls and texting for a flat $14/per gig at Charter and $15/1 GB or $30/3 GB or $60/10 GB at Comcast. With unemployment numbers high and consumers worried about the future of the job market, economizing expenses matters.
2. Network: Comcast and Charter both rely on Verizon Wireless, recognized as one of the strongest wireless performers in terms of coverage and signal quality. Customers can switch to a cheaper cable company mobile plan without sacrificing network coverage.

MoffettNathanson’s Craig Moffett noted that the COVID-19 pandemic closed most wireless retail stores, and there was a wide belief that wireless industry sales would be anemic at best during the spring as people stayed home. Instead, the cable industry heavily marketed its wireless plans and expanded the number of pre-owned devices qualified for “Bring Your Own Device” switching, allowing customers to swap SIM cards instead of being forced to buy new devices.

“Given the levels of economic hardship that have accompanied the lockdowns, one can reasonably imagine that these kinds of hyper-aggressive pricing plans won’t have much trouble breaking through to capture market share,” Moffett said in a research note.

Moffett predicts the second quarter will show an even greater number of customers dropping traditional mobile plans in favor of plans provided by their local cable company. Some customers report saving over $100 a month by switching.

One potential downside: customers must subscribe to other products sold by their cable provider to get the best price on wireless service. Comcast’s Xfinity Mobile applies a $20 per line monthly charge if the customer does not maintain at least one of the following: Xfinity TV, Internet or Voice service. Spectrum customers that cancel internet service with the cable company will pay an additional $20 monthly charge per line, have Spectrum Wi-Fi speeds limited to 5 Mbps, and are not allowed to add any additional mobile lines.

The merger of T-Mobile and Sprint would never have been approved by the Justice Department had Charles Ergen not promised to launch a new nationwide wireless competitor to protect competition. But now Ergen may be wavering over his commitment.

The founder of satellite TV company Dish Network had promised to spend nearly $10 billion to build a new 5G network capable of reaching 70 percent of the population by June 2023 as part of negotiations between T-Mobile, Sprint, and the federal government. But with the coronavirus pandemic shutting down the U.S. economy, the New York Post reports the company will have a difficult time finding the money to build that network.

“I think whatever rosy projections Charlie had are now very questionable,” said a source who expected to be part Dish’s lending group. “There is no financing to build a telecom network.”

Oddly, Ergen predicted just such a scenario in December when he testified to Dish’s ability to replace Sprint. In order to prove he was fit for the job, the 67-year-old media mogul showed off letters from three banks — Deutsche Bank, JPMorgan and Morgan Stanley — saying they would gladly fund his expensive network construction.

“Where the markets are today — if we don’t have another 9-11, God forbid — the banks are confident,” Ergen told the packed courtroom.

That testimony helped convince Manhattan federal judge Victor Marrero to approve T-Mobile’s $26 billion acquisition of Sprint, despite calls by a group of attorneys general, including Letitia James of New York, to block the deal, which they said would reduce competition and increase prices for consumers.

Ergen’s commitment to build a new fourth national wireless carrier was crucial for T-Mobile and Sprint to win regulatory approval of their $26 billion merger, which will reduce the number of national wireless competitors to three. That merger secretly received help from the country’s chief antitrust enforcer, Makan Delrahim. The Trump-appointed regulator, who serves as the head of the Justice Department’s antitrust division, exchanged numerous text messages between himself and top executives of Sprint, T-Mobile, and Dish to help salvage a merger deal under heavy criticism from Democrats and consumer advocates. Delrahim signaled his approval of the merger if Dish promised to buy Sprint’s prepaid wireless brand Boost and was offered access to T-Mobile’s wireless network to help launch Dish Wireless as a new competitor. But executives from Sprint and T-Mobile repeatedly quarreled over the details of the merger with Ergen, forcing Delrahim to intervene and bring the parties together to smooth things over.

Several consumer advocates and state attorneys general questioned the merger and Ergen’s commitment and capacity to serve as a new competitor. Ergen has warehoused wireless spectrum for years and has yet to meaningfully deploy it, deal critics contend. Additionally, Dish Wireless will be unlikely to achieve the scale and size of Sprint, the wireless carrier absorbed by the merger. That could mean it would be unable to deter anti-competitive behavior by the three larger companies — AT&T, Verizon, and the New T-Mobile. The most skeptical suggest Ergen has no intention of constructing a network for Dish Wireless. Instead, they contend he quietly intends to sell the wireless operation and potentially sweeten the deal by including Dish’s satellite TV business, its existing portfolio of unused wireless spectrum, or both.

If Ergen cannot meet the 2023 deadline, regulators could fine his company $2 billion and force it to relinquish the $12 billion worth of wireless spectrum Dish Network has been warehousing for years.

To succeed, Ergen will need Wall Street banks to cooperate and continue extending Dish Wireless credit. He will also need to find capable engineers ready to place 5G infrastructure on thousands of cell towers at the same time other wireless providers are building 5G networks of their own. None of this will be possible until the coronavirus crisis abates and the economy recovers. Despite this, some analysts are willing to still give Ergen the benefit of the doubt.

“Two months of severe market uncertainty doesn’t really alter my view of a company to execute on a three-year plan,” Lightshed Partners Analyst Walt Piecyk told The Post, saying it is too soon to question if Ergen will meet the deadline.

Ergen may also be able to convince regulators to approve a delay, pushing out the deadline. Assuming Ergen closes the deal to acquire Boost Mobile, which currently relies on Sprint’s 4G network to service its prepaid wireless customers, Boost will likely be rechristened Dish Wireless and serve as Ergen’s contribution to a competitive wireless industry until his own network gets off the ground.

The Federal Communications Commission will seek hundreds of millions of dollars in fines from America’s four largest wireless companies after company officials apparently lied to Congress and regulators about ending the lucrative sale of customer locations to third parties in early 2019.

The Wall Street Journal reported the FCC has sent Notices of Apparent Liability to Verizon, AT&T, T-Mobile, and Sprint accusing the companies of continuing to sell the real-time locations of customers after telling Congress they would stop.

The companies allegedly routinely sold personal customer data to middlemen companies that had very few controls over who ultimately received that information. Clients included private investigators, debt collectors, police agencies, and even potentially ex-partners engaged in stalking. Customers have never been clearly informed that their location data was subject to resale to third parties, and privacy concerns were immediately raised after revelations data aggregators LocationSmart, Inc., and Zumigo, Inc., were selling data to inappropriate entities and individuals.

After being exposed in early 2019, all four carriers promised to end or curtail the practice, but an FCC investigation found carriers were not being forthright.

In January, FCC Chairman Ajit Pai disclosed the practice because of ongoing oversight by the House Energy and Commerce Committee, which had demanded an investigation by the FCC early last year. In a letter to the Committee, Pai wrote that the agency found U.S. carriers “apparently” broke the law by continuing to sell location data.

“I am committed to ensuring that all entities subject to our jurisdiction comply with the Communications Act and the FCC’s rules, including those that protect consumers’ sensitive information, such as real-time location data,” Pai wrote.

Too little, too late, according to Rep. Frank Pallone (D-N.J.), who chairs the Committee.

(Image by Brad Jonas originally for Pando.com)

“Following our longstanding calls to take action, the FCC finally informed the Committee today that one or more wireless carriers apparently violated federal privacy protections by turning a blind eye to the widespread disclosure of consumers’ real-time location data,” Pallone said in a statement in January, 2019. “This is certainly a step in the right direction, but I’ll be watching to make sure the FCC doesn’t just let these lawbreakers off the hook with a slap on the wrist.”

Today’s revelations infuriated Sen. Ron Wyden (D-Ore.) who tweeted:

“Ajit Pai has failed to protect consumers at every turn. This issue came to light after my office and dedicated journalists discovered how wireless carriers shared Americans’ locations without consent. He investigated only after public pressure mounted.”

Consumers often unwittingly share their real-time locations with cell phone providers whenever their phones are switched on and connected to a cellular or Wi-Fi network. Carriers have developed a lucrative business reselling that information to third parties, typically data aggregators that combine location information with data collected from other companies and sell it on. Buyers often include law enforcement agencies and private investigators, but one reporter found it simple as an individual to get real-time data about his location by paying $300 to a data aggregator. Privacy advocates worry that stalkers could easily track their victims through such services, with victims unaware their own cell phone company betrayed their location in return for money.

A Notice of Apparent Liability demands a written response from a targeted individual or company to explain why they should not be subject to the monetary penalty specified in the letter. Many companies win significant reductions or fine waivers through negotiations with the FCC. The Journal reports that so far, the FCC has not been willing to offer settlements, but that could change as carriers try to negotiate a settlement through the agency’s administrative process.

The article does not specify the exact fines targeted for each carrier. AT&T and Verizon have more than adequate financial resources to pay almost any fine in full. But a multi-million fine against T-Mobile and Sprint could complicate the final agreement between T-Mobile and Sprint to merge, which is expected to happen in the coming weeks. Under the revised merger agreement, both companies agreed to split any expenses related to liabilities up to $200 million, leaving Sprint investor-owner SoftBank responsible for the rest.