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Charter Spectrum Introduces $19.95 Sports-free Online Cable TV Alternative

If you can’t beat ’em, join ’em.

Charter Communications this week quietly announced a cord-cutters cable TV package that works on your tablet, smartphone, Xbox One, Roku, and Samsung Smart TVs.

Spectrum TV Stream ($19.95/mo) gives access to a sports-free, slimmed down basic cable TV package of popular cable networks and, rare among online streaming services, access to your local ABC, CBS, FOX, NBC, and PBS stations. You also get access to Spectrum News (where available), a 24/7 local news service carried over from the days of Time Warner Cable and Bright House Networks.

The basic cable networks covered include:

  • CNN
  • Bravo
  • A&E
  • AMC
  • Discovery
  • Food
  • TBS
  • Lifetime
  • FX
  • National Geographic Channel
  • HGTV
  • The History Channel
  • Freeform
  • Hallmark Channel
  • Hallmark Movies
  • Animal Planet
  • E!
  • Lifetime Movie Network
  • Oxygen
  • TNT
  • TLC
  • USA
  • WGN America
  • Spectrum News

Remarkably, customers can buy premium movie channels in this package for less than what they would pay with Spectrum’s traditional cable TV package. For 36 months, customers can get HBO, Showtime, Starz, Starz Encore, and The Movie Channel for $15 more per month (or $7.50 each). Oddly, Cinemax and Epix are not included.

(Image courtesy of Ian Littman)

Customers who sign up will also be able to access Spectrum TV apps and have an authenticated subscriber login to access on-demand programming from the respective websites of the networks included in the package. Spectrum also will include about 5,000 free on-demand streaming titles.

There are some restrictions with the service. You must be a Spectrum broadband customer. We are uncertain if customers still holding on to their Time Warner Cable or Bright House packages will qualify. You must not owe any past due balance to Charter Communications (or TWC or BH), and it seems likely Spectrum will charge you the Broadcast TV surcharge (usually $4-7 a month depending on the market), plus taxes and fees.

There may be availability restrictions as well. We do know the service is available in parts of California and Texas, but you may need to call to ascertain availability in your area.

To protect the cable TV industry from any undue competition, the service is only being sold in Charter/Spectrum service areas, so if you thought this would help you cancel Comcast or Cox cable TV, forget it.

A Deal With Charter, Comcast Could Further Burden Sprint’s Poor-Performing Network

With Sprint and T-Mobile reportedly far apart in prospective merger talks, Sprint has given a two-month exclusive window to Charter Communications and Comcast Corp. to see if a wireless deal can be made between the wireless carrier and America’s largest cable operators. But any deal could initially burden Sprint’s fourth place network with more traffic, potentially worsening performance for Sprint customers until additional upgrades can be undertaken.

The two cable companies are reportedly seeking a favorable reseller arrangement for their forthcoming wireless offerings, which would include control over handsets, SIM cards, and the products and services that emerge after the deal. Both Charter and Comcast also have agreements with Verizon Wireless to resell that network, but only within the service areas of the two cable operators. Verizon’s deal is far more restrictive and costly than any deal Charter and Comcast would sign with Sprint.

Such a deal could begin adding tens of thousands of new wireless customers to Sprint’s 4G LTE network, already criticized for being overburdened and slow. In fact, Sprint’s network has been in last place for speed and performance compared with AT&T, T-Mobile, and Verizon for several years. A multi-year upgrade effort by Sprint has not delivered the experience many wireless customers expect and demand, and Sprint has seen many of its long-term customers churn away to other companies — especially T-Mobile, after they lost patience with Sprint’s repeated promises to improve service.

PC Magazine’s June 2017 results of fastest mobile carriers in United States shows Sprint in distant fourth place.

At least initially, cable customers switching to their company’s “quad-play” wireless plan powered by Sprint may find the experience cheaper, but underwhelming.

Sprint chairman Masayoshi Son was initially aggressive about upgrading Sprint’s network with funds advanced by parent company Softbank. But it seems no matter how much money was invested, Sprint has always lagged behind other wireless carriers. In recent years, those upgrades seem to have diminished. Instead, Son has been aggressively trying to find a way to overcome regulator and Justice Department objections to his plan to merge Sprint with third place carrier T-Mobile USA. Likely part of any deal with Charter and Comcast would be a substantial equity stake in Sprint, or some other investment commitment that would likely run into the billions. That money would likely be spent bolstering Sprint’s network.

A deal with the two cable companies could also give Sprint access to the cable operators’ large fiber networks, which could accelerate Sprint’s ability to buildout its 5G wireless network, which will rely on small cells connected to a fiber backhaul network.

Less likely, according to observers, would be a joint agreement between Charter and Comcast to buy Sprint, which is currently worth $32 billion but also has $32.6 billion in net debt. Sprint’s talks with Charter and Comcast do not preclude an eventual merger with T-Mobile USA. But any merger announcement would likely not come until late this summer or fall, if it happens at all.

Wall Street is downplaying a Sprint/T-Mobile combination as a result of the press reports indicating talks between the two companies appear to have gone nowhere.

“We didn’t give a Sprint/cable deal high odds,” wrote Jonathan Chaplin of New Street Research.  “While a single cable company entering into any transaction with Sprint has a strong likelihood of regulatory approval, a joint bid raises questions that add some uncertainty. However, the deal corroborates our view that Sprint isn’t as desperate as many thought and T-Mobile didn’t have the leverage that most seemed to assume.”

Malone

“An equity stake or outright acquisition is less likely in our view, but not out of the realm of possibility,” said Mike McCormack of Jefferies. “In our view, this likely suggests major hurdles in any Sprint/T-Mobile discussions and could renew speculation of T-Mobile and Dish should Sprint talks falter.”

Marci Ryvicker of Wells Fargo believes Comcast will be “the ultimate decision maker” as to which path will be taken. Amy Yong of Macquarie Research seems to agree. “We note Comcast has a strong history of successfully turning around assets and could contribute meaningfully to Sprint; NBCUniversal is the clearest example. But she notes Charter is likely to be distracted for the next year or two trying to integrate Time Warner Cable into its operations.

Behind the cable industry’s push into wireless is Dr. John Malone, Charter’s largest shareholder and longtime cable industry consigliere. Malone has spent better than a year pestering Comcast CEO Brian Roberts to join Charter Communications in a joint effort to acquire a wireless carrier instead of attempting to build their own wireless networks. But both Roberts and Charter CEO Thomas Rutledge have been reluctant to make a large financial commitment in the wireless industry at a time when the days of easy wireless profits are over and increasing competition has forced prices down.

For Malone, wireless is about empowering the cable industry “quad play” – bundling cable TV, internet, phone, and wireless into a single package on a single bill. The more services a consumer buys from a single provider, the more difficult and inconvenient it is to change providers.

Malone also believes in a united front by the cable industry to meet any competitive threat. Malone favored TV Everywhere and other online video collaborations with cable operators to combat Netflix and Hulu. He also advocates for additional cable industry consolidation, in particular the idea of a single giant company combining Charter, Cox, and Comcast. Under the Trump Administration, Malone thinks such a colossal deal is a real possibility.

NY Post: Charter Wants to Buy Cox Communications; Alaska’s GCI Will Eventually Become Charter

Three unnamed sources told the New York Post Charter Communications is seeking to acquire privately held Cox Communications, despite repeated assertions from the family owned Cox it is not for sale.

“Tom wants to buy Cox,” said one “highly placed cable source.” Another confirmed the news, but notes Charter has not yet approached Cox with a deal. “If they’re going to sell it to anyone, they’re going to sell it to an old cable guy.”

Cox is America’s third-largest cable company with 6.2 million subscribers. A combination with Charter would still leave Comcast as the nation’s largest cable company. Wall Street has pushed cable companies towards further consolidation, and if Charter doesn’t approach Cox, it is highly likely Altice USA will.

Cox told the newspaper all of this attention is unwanted.

“Cox has been very clear and consistent that we are not for sale and, in fact, we’re aggressively investing in our network, products and strategic partnerships and investments of our own,” Cox spokesman Todd Smith told The Post on Wednesday.

But some cable watchers expect Cox may not want to stay in the family if the price is right. In April, Alex Taylor, the great-grandson of founder James Cox was named Cox’s next CEO, starting Jan. 1, 2018.

Charter may also eventually grow by at least 100,000 new subscribers as John Malone’s Liberty Interactive’s ownership of Alaska-based GCI might not last long. Cable watchers predict Malone will flip GCI to Charter Communications after the deal closes, which would result in a likely quick rebrand of GCI as Charter/Spectrum.

Charter Forced to Set Aside $13 Million for Failing to Meet Merger Commitments to New York State

The New York State Department of Public Service today announced it had reached a potential settlement with Charter Communications after the company failed to meet its rural broadband expansion obligation outlined in last year’s approval of its acquisition of Time Warner Cable.

“The [Public Service] Commission conditioned its approval of the merger on Charter’s agreement to undertake several types of investments and other activities,” said Department interim CEO Gregg C. Sayre. “While Charter is delivering on many of them, it failed to expand the reach of its network to un-served and under-served communities and commercial customers in the time allotted.”

While Charter’s merger with Time Warner Cable and Bright House Networks won rubber-stamp approval in almost every state where it operates, New York regulators required the merger to directly benefit the state’s consumers. The company must upgrade customers to 100Mbps service by the end of 2018 and offer at least 300Mbps statewide by the end of 2019. But it must also expand its cable network to reach 145,000 unserved and underserved homes and businesses within the next four years. The merger approval agreement set a schedule to begin network expansion as quickly as possible.

Charter failed to achieve its obligations, only reaching 15,164 of the 36,250 customers it was required to reach one year after the merger deal was approved.

As a result, regulators have penalized Charter, requiring it to pay an extra $1 million in grants for computer equipment and internet access targeting low-income New York residents and set aside $12 million in escrow as a security pledge to meet all of its network expansion commitments going forward. The company now agrees it will complete its build out obligation in six increments of 21,646 customers through May 18, 2020. Charter will forfeit a portion of the $12 million each time it misses a deadline. The amount lost will depend on the percentage of the target missed and whether the company demonstrates it has completed necessary tasks to expand service. If the company manages to meet its deadlines going forward, it has the right to earn back some or all of its security pledge.

Charter has also agreed to develop a communications plan within 60 days of the settlement’s execution to inform New Yorkers whether they are part of the build-out plan.

The settlement offer will issued for public comment, and will require final Commission approval to take effect.

Lexington, Ky.: “What Abuse Will Be Heaped On Us Next by Charter/Spectrum”

Lexington, Ky. officials are mad as hell about some of the sales and customer service tactics heaped on the local citizenry courtesy of Charter Communications, better loathed as “Spectrum.”

In a letter released yesterday, Lexington’s chief administrative officer Sally Hamilton told the cable company her office mail is running hot and a lot of it is from local residents furious about Charter’s business practices and pricing.

The city now wants Charter officials to turn over company records detailing customer complaints and attend a public hearing to discuss the cable company’s performance since taking over for Time Warner Cable.

Lexington officials are also unhappy that Charter recently laid off 56 customer service employees in its local office.

“The city is left wondering what abuse will be heaped upon it next by Charter-Spectrum,” the letter said. “Because of the public urgency regarding Charter’s actions regarding its Spectrum service, we insist on a swift response to this letter,” Hamilton added.

The Herald-Leader obtained copies of earlier correspondence between the city and the cable company detailing its response to accusations of “shoddy customer service.”

Local residents are unhappy that Charter has dramatically raised rates, shows an unwillingness to negotiate over its pricing, and has removed a number of channels from Spectrum’s basic cable lineup.

The cable company has also been accused of aggressive sales techniques, including using door-to-door agents to browbeat mentally and developmentally impaired people into signing up for cable service, even though they are legally not able to sign contracts. The city is demanding to know how many times that has happened.

Charter is also accused of preventing customers from talking to supervisors, lowering advertised broadband speeds, and no longer accepting returned cable equipment through the mail.

Charter’s June 5 letter assured the city that “quality customer service is of the utmost importance to Charter,” and claimed the company was in the process of spending $3.1 million on local improvements, including 860 new outdoor Wi-Fi hotspots, and low-cost internet access for the poor.

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