Hawaiian Telcom is introducing fiber to the building Internet speeds of up to 500/50Mbps to residential and business customers who need the fastest Internet speeds in Hawaii.

The telephone company has managed to outmaneuver Oceanic Time Warner Cable, its chief competitor, with up to five times faster speed than the cable company’s current top-tier of 100/5Mbps.

“Hawaiian Telcom’s expansive deployment of fiber optic technology is connecting Hawaii to the world with speeds never before seen in the islands,” said Eric K. Yeaman, Hawaiian Telcom’s president and CEO. “We’ve invested $125 million in our next-generation fiber network and systems and there is more to come. As a committed local company with deep roots in the islands, Hawaiian Telcom is dedicated to meeting Hawaii’s bandwidth needs today and into the future.”

HawTel has already deployed a fiber to the neighborhood network across parts of Oahu similar to AT&T’s U-verse, delivering up to 50Mbps broadband over existing home or business copper telephone wiring. To boost speeds further, the phone company will extend a fiber connection directly to any subscriber signing up for faster speeds. The available fiber tiers are 100Mbps ($95), 200Mbps ($200), or 500Mbps ($300). A wireless gateway and security software is provided at no extra charge.

Yeaman says faster speeds are increasingly important in homes where multiple Internet-enabled devices share a single broadband connection. HawTel expects to offer its enhanced broadband and television products to 240,000 Hawaiian homes when the project is complete.

Interested customers can begin signing up for the fiber to the home broadband service on March 2.

Thanks to Stop the Cap! reader Aaron for the news tip.

Time Warner Cable truck?
(Image: WHAM-TV)

A Time Warner Cable contractor threatened to cut off cable service for a Brighton, N.Y. woman after arriving at her doorstep demanding a credit card payment. Suspicious, she called police.

While snapping photos of a blue truck with a Time Warner Cable logo on its side, the woman, identified only as “Michelle,” contacted Time Warner Cable customer service and was told the man was not a Time Warner employee and she should call the cops.

The customer had every right to be suspicious,” said Brighton Police Chief Mark Henderson.

Brighton police quickly tracked down the truck after the incident and discovered the driver was, in fact, a Time Warner Cable subcontractor. He was unable to show any work order for the address and Michelle claimed her account was current, leaving no reason to demand payment on the spot at her front door under threat of service suspension.

A Time Warner Cable spokesperson said that customers should ask for proper identification if they receive an unexpected visit from the cable company. In the meantime, Time Warner is reviewing the case, especially because contract workers are not authorized to process credit card payments.

[flv]http://www.phillipdampier.com/video/WHAM Rochester Police track down Time Warner subcontractor 12-13.flv[/flv]

WHAM-TV in Rochester reports Brighton Police tracked down the suspicious Time Warner worker and discovered he was a sub-contractor not authorized to accept credit card payments. (1:37)

Windstream delivers turtle slow Internet speeds to customers paying for fast connections.

Windstream broadband customers in Georgia were not imagining their turtle-slow DSL Internet speeds after all. After a year-long investigation, the Governor’s Office of Consumer Protection (GOCP) this week announced a $600,000 settlement with the rural telephone company over claims it was ripping off customers by falsely advertising broadband speeds it was in no position to deliver.

“This is essentially a truth in advertising case,” says John Sours, administrator of the Governor’s Office of Consumer Protection.  “What consumers thought they were getting from a major company was significantly different from what they allegedly received. People need to be able to make informed choices about buying the services they need to communicate and do business. We are confident that this settlement will ensure that will now occur here.”

A GOCP investigation found substantial evidence Windstream routinely advertised and sold certain Internet speeds to customers it should have known it could not provide and/or guarantee, especially over its deteriorating copper landline network. Customers complained they should have been sold cheaper broadband packages with Internet speeds Windstream could actually deliver.

Customers who called to complain about the poor performance of their connection received empty promises from Windstream representatives that misrepresented the time frame within which broadband speeds would improve. In some cases, customers were not told their speed issues would likely never be resolved. In rural Georgia communities, DSL broadband is often the only available option.

The GOCP also found that some of Windstream’s “Lifetime Price Guarantee bundle” advertisements falsely implied that the advertised offer included high-speed Internet packages with speeds of “up to 12 Mbps”.

Windstream was also criticized for advertising a free 6-month “Hulu Plus” subscription but did not clearly disclose that consumers who failed to cancel the subscription at or before the 6-month period would be charged membership fees every month afterwards, until the membership was cancelled.

To resolve these allegations, Windstream will pay a total of $600,000, which includes a $175,000 civil penalty, $175,000 in administrative fees and expenses, and $250,000 in cy pres restitution to be used to buy new computer equipment for the Technical College System of Georgia. Customers will receive no compensation from the settlement, but Stop the Cap! strongly recommends that affected customers insist on compensation by appealing directly to Windstream for service credits and/or a penalty-free exit from any service commitments.

“Windstream … has cooperated fully throughout the inquiry by the Governor’s Office of Consumer Protection,” wrote a company spokesperson in a statement. “Windstream is pleased to resolve this inquiry by entering an assurance of voluntary compliance with all applicable advertising laws. That agreement includes no finding or admission of violation by the company.”

Windstream has represented to the Governor’s Office of Consumer Protection that it is in the process of investing about $14 million to upgrade its fiber-supported areas in Georgia.  The company says that 90% or more of these upgrades were completed by the end of 2013, with the remaining upgrades slated for completion by mid-2014. The company expects the upgrades to address systemic download speed issues in the areas undergoing the upgrades. It is also seeking federal funding as well as exploring other options for upgrading the Internet service for consumers who are served by network equipment supported by copper-fed wires.

[flv]http://www.phillipdampier.com/video/WGCL Atlanta Windstream Settles False Advertising Suit 2-25-14.mp4[/flv]

WGCL in Atlanta reports Windstream has agreed to settle charges they falsely advertised broadband speeds customers could never receive. The state gets $600,000, customers get nothing. (1:56)

Franken

Sen. Al Franken (D-Minn.) has turned over much of his campaign website to expressing concern about the merger of Time Warner Cable and Comcast.

Franken has maintained a comparatively low profile since arriving in the U.S. Senate and rarely grants interviews to reporters outside of Minnesota, but after the announced $45 billion merger deal between the two largest cable companies in the country, he started making exceptions.

Franken has repeatedly tangled with Comcast, the dominant cable operator in his home state, since being elected. He favors Net Neutrality/Open Internet policies, strongly opposed Comcast’s purchase of NBCUniversal, and believes cable rates are too high and service quality is too low.

Although the senator claims he remains undecided about the merger, his public comments suggest he is likely going to oppose the deal.

“We need more competition, not less,” said Franken, who mocked Comcast’s claim that the two cable companies never compete with each other. “This is going exactly in the wrong direction. Consumers, I am very concerned, are going to pay higher bills and get even worse service and less choice.”

Although the merger will leave the combined company serving nearly one in three households, Comcast says it plans to keep its total nationwide broadband market share under 30%. But Franken points out Comcast isn’t just a cable company. It also owns a major television network and has ownership interests in nearly three dozen cable networks and television stations around the country — many in America’s largest cities.

Franken mass e-mailed his campaign supporters to express concern about the current state of the cable and broadband business and asked consumers what they thought about their cable company. More than 60,000 have shared their mostly negative views so far.

Minnesota Public Radio takes a closer look at why Sen. Al Franken is interested in the merger of Time Warner Cable and Comcast. Feb. 24, 2014 (4:32)
You must remain on this page to hear the clip, or you can download the clip and listen later.

That may prove to be smart politics for Franken, seen as a polarizing figure in the left-right divide. The near-universal loathing among consumers for both Comcast and Time Warner Cable threaten to rise above traditional partisan politics. Republican lawmakers have kept largely quiet about the merger deal, and some are even openly questioning it. Franken may tapped into a re-election issue that voters across Minnesota are likely to support — especially older Republican-leaning independents.

Franken claims his survey is trying to level the playing field by getting consumers involved in the issue. For Washington regulators accustomed to only hearing from company lobbyists and various third party groups often financially tied to merger advocates, it could be a game-changer.

Comcast’s connections in Washington are legendary. Former Republican FCC commissioner Meredith Attwell Baker wasted no time taking a job as a senior Comcast lobbyist shortly after voting in favor of Comcast’s buyout of NBCUniversal. Former Republican FCC chairman Michael Powell today heads the National Cable and Telecommunications Association (NCTA), the cable industry’s largest lobbying group and supporter of the merger.

The merger deal’s regulatory review will be conducted by current FCC chairman Thomas Wheeler, a past president of the NCTA and former cable and wireless industry lobbyist. Bill Baer is in charge of the Antitrust Division that will examine the merger at the U.S. Department of Justice. His last job was leading the law firm that represented NBC in support of the Comcast-NBCUniversal merger.

[flv]http://www.phillipdampier.com/video/CNN Al Franken Talks With CNN About TWC-Comcast Merger 2-13-14.flv[/flv]

Sen. Al Franken spoke to CNN’s Jake Tapper earlier this month about the Time Warner Cable-Comcast merger. Tapper admitted he dropped Comcast because he was dissatisfied with their service. (7:45)

Austin is getting an upgrade just in time for competition with AT&T and Google.

There is no market for super-fast broadband speeds, unless your competitor decides to offer them.

Time Warner Cable customers in Austin will benefit from major Internet speed increases that the company insists have nothing to do with its competition.

Google is planning to offer gigabit broadband in select neighborhoods and AT&T is delivering 300Mbps service to a limited number of Austin customers over its slowly expanding fiber network. Coincidentally, Time Warner Cable now plans to match AT&T’s current top speed of 300Mbps beginning this summer.

“Our Austin network allows us to implement the speed increases quickly, and since it’s a rapidly growing market where we know there is demand for faster speeds, we’re moving forward with this aspect right away,” a spokeswoman for Time Warner Cable wrote in an email to CED.

“These substantial speed increases mean Time Warner Cable Internet customers have incredibly powerful new choices for services and features to meet their needs,” said Kathy Brabson, area vice president of operations for Time Warner Cable in Central Texas. “In stark contrast to our competitors, upon completion of this short roll out phase, these faster speeds and choices will be available to every Time Warner Cable customer in every area we serve in the Austin market, not just select neighborhoods.”

Time Warner has also been furiously expanding its Wi-Fi service, available at no cost to Internet customers with Standard Internet or above. To date the company has installed more than 1,300 hotspots with another 1,000 scheduled for installation this year.

Along with Austin, the other areas that will get new speeds include Round Rock, Cedar Park, Leander, San Marcos, Elgin, Marble Falls, Lockhart, Bastrop, Fredericksburg, Taylor, Smithville, Wimberley, Liberty Hill, Lago Vista, Buda, Kyle, Elroy, and Lakeway.

Business Services customers in the area will also have access and can upgrade their service as the new plans are introduced starting this summer. TWC Business Services will introduce the new speed plans of 100 x 10, 200 x 20 and 300 x 20 as add-on options to its existing Wideband plans.

Current Standard Internet and above customers will receive new modems, likely produced by Arris or Technicolor. More information will be sent to customers as the launch dates approach. It is unclear if customers will have to pay to rent the new modems, will get to use them for free, and/or if they will be available separately for purchase.