Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps.
The FCC’s Wireline Competition Bureau acknowledged receipt of Charter’s withdrawal of its petition to end a prohibition on the company imposing data caps and usage-based pricing mechanisms two years before the original agreement with the regulator expires on May 18, 2023.
The company claimed it had no immediate plans to impose data caps or usage-based pricing, but its decision to rescind the request assures that. The FCC imposed a seven-year ban on Spectrum imposing data caps as part of its approval of Charter’s 2016 merger with Time Warner Cable and Bright House Networks. The earliest the company can impose data caps is May 18, 2023.
Sources tell Stop the Cap! Charter likely made the decision to withdraw its petition after realizing the current Republican-dominated Commission was not planning to approve it in the waning days of the Trump Administration and it was highly unlikely to win approval under the incoming Biden Administration. It is not uncommon for petitioners to quietly withdraw requests to avoid the publicity of having them publicly rejected.
Democrats serving on the House Energy & Commerce Committee today blasted the nation’s largest internet service providers for price increases and data caps placed on consumer broadband services at the height of a global pandemic, questioning the industry’s commitment to keeping Americans connected.
“Over the last ten months, internet service became even more essential as many Americans were forced to transition to remote work and online school. Broadband networks seem to have largely withstood these massive shifts in usage,” wrote Democratic Reps. Frank Pallone, Jr (N.J.), Mike Doyle (Penn.) and Jerry McNerney (Calif.). “Unfortunately, what cannot be overlooked or underestimated is the extent to which families without home internet service — particularly those with school-aged children at home — have been left out and left behind.”
Pallone
The congressmen questioned nine providers after reading media coverage of rate hikes and the implementation of data caps by Comcast and the potential for Charter Spectrum to impose data caps as early as May 2021.
“This is an egregious action at a time when households and small businesses across the country need high-speed, reliable broadband more than ever but are struggling to make ends meet,” the three Democrats wrote.
In March 2020, many cable and phone companies relaxed a number of restrictions on customers in response to the emerging COVID-19 pandemic. Many volunteered to suspend data cap overlimit fees, provide affordable broadband options to the economically disadvantaged, offer free months of service, open restricted Wi-Fi hotspots, and discontinue collection efforts or service disconnects on customers falling behind on bills.
Despite the pledge, consumers filed a significant number of complaints with the Federal Communications Commission alleging the companies broke their promises, by far most often for not following through on free service offers or continuing aggressive collections of past due bills and shutting off service.
Consumer complaints filed with the FCC regarding the “Keep America Connected” pledge, received from March-November 2020. (Source: FCC)
The Energy and Commerce Committee has now sent letters to the CEOs of many providers, seeking answers to these questions as part of ongoing oversight of the industry:
Did the company participate in the FCC’s “Keep Americans Connected” pledge?
Has the company increased prices for fixed or mobile consumer internet and fixed or phone service since the start of the pandemic, or do they plan to raise prices on such plans within the next six months?
Prior to March 2020, did any of the company’s service plans impose a maximum data consumption threshold on its subscribers?
Since March 2020, has the company modified or imposed any new maximum data consumption thresholds on service plans, or do they plan to do so within the next six months?
Did the company stop disconnecting customers’ internet or telephone service due to their inability to pay during the pandemic?
Does the company offer a plan designed for low-income households, or a plan established in March or later to help students and families with connectivity during the pandemic?
Beyond service offerings for low-income customers, what steps is the company currently taking to assist individuals and families facing financial hardship due to circumstances related to COVID-19?
Spectrum is offering certain new customers a discount on the usually high installation fee for its gigabit service tier.
Normally, Spectrum expects new gigabit customers to pay a compulsory installation fee of $199.99 and $109.99 a month for internet only service. But customers living in areas where significant competition exists are now finding far more generous promotions, including 24 months of gigabit service for $89.99 a month with an installation fee of $49.99.
Spectrum prices can vary wildly depending on how much competition is around. A new customer in an uncompetitive area can expect to pay around $310 for the first month of gigabit service and installation fees. In competitive areas, customers will pay half as much — around $140 — for the exact same service. In both cases, in-home Wi-Fi is included at no extra charge.
The best way to check where you stand is to visit the Spectrum website and enter a specific street address to verify exact pricing.
This is pricing representative of a competitive service area.
If Spectrum is your only option for high-speed internet, you are likely to encounter these prices.
Spectrum customers still stuck with 100/10 Mbps Standard Internet speed may want to reboot their modems and check if they have gotten a free speed increase this week.
Stop the Cap! has heard from customers in the following areas, all reporting their Standard Internet speed has doubled to 200/10 Mbps:
Rochester, N.Y. and surrounding Finger Lakes region
Buffalo, N.Y., and parts of Western New York
Central Florida, including Winter Springs
Charter Communications has already upgraded just over half of their Standard Internet customers nationwide to 200/10 Mbps. Upgrading the remaining 40% of customers has taken over a year and is still a work in progress. Charter may have delivered these recent speed hikes in part to placate customers notified this month their broadband service was increasing an additional $5 a month.
The next generation of retransmission consent wars is here, as programmers and cable operators do battle with set-top box companies that increasingly seek compensation to allow content on their hardware platforms.
Once again, Roku has triggered a dispute after Charter Communications turned down a contract renewal offer permitting Charter’s Spectrum TV app in Roku’s Channel Store. The app allows customers to stream Spectrum’s cable TV lineup over Roku. Existing users tell Stop the Cap! that the app disappeared from the Channel Store, but previously installed versions still work over Roku. The problem, readers tell us, is there is no way to install or reinstall it on new Roku devices.
Charter noted the issue in a new support article explaining why the app disappeared:
Despite our best efforts to reach an agreement, Roku has not accepted Spectrum’s offer to continue our contract, which allowed customers to access the Spectrum TV app from Roku devices.
This change may prevent new downloads of the Spectrum TV app to your Roku device, but you can still access your full video library by downloading the Spectrum TV app to your Apple TV, Samsung Smart TV, Xbox, smartphone or tablet.
If you already use the Spectrum TV app on Roku, your service shouldn’t be affected.
If you’re new to Roku, or if you have not yet downloaded the app, you can still access Spectrum programming on another device, or use your smartphone or laptop to screen mirror Spectrum content to your Roku TV.
Find out more about using the Spectrum TV app, or get help to troubleshoot common concerns.
Roku defended its decision but also admitted it now expects compensation from certain providers in return for allowing their apps on Roku’s Channel Store.
“As America’s #1 streaming platform we are committed to providing access to amazing streaming content at an exceptional value for our users,” Roku said in a statement. “Our contract with Charter for the distribution of the Spectrum TV [app] on the Roku platform expired and we are working together to reach a positive and mutually beneficial distribution agreement. All existing customers can continue to use the Charter app while we work together on a renewal.”
Roku’s willingness to battle with programmers became apparent this year as the company continued to keep HBO Max off of its platform. Other programmers that saw their apps temporarily blocked or unsupported include AT&T TV, FOX, and Comcast’s Peacock.
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Spectrum internet customers can be assured of an additional two years of unlimited internet service after Charter Communications dropped its petition Tuesday with the FCC to allow the cable company to introduce data caps.
Spectrum is offering certain new customers a discount on the usually high installation fee for its gigabit service tier.
Spectrum customers still stuck with 100/10 Mbps Standard Internet speed may want to reboot their modems and check if they have gotten a free speed increase this week.
The next generation of retransmission consent wars is here, as programmers and cable operators do battle with set-top box companies that increasingly seek compensation to allow content on their hardware platforms.