Ceylon City Council Member John Gibeau shows this Frontier Communications cable intentionally laid across the customer’s propane tank. (Image courtesy: Mark Steil, MPR News)

Frontier Communications technicians decided it would be perfectly safe to drape their telephone lines on top of a propane tank, use overhead tree branches as makeshift telephone poles, and leave phone cables laying on the ground — in lawns, fields, and farms — for up to three years in southern Minnesota.

Minnesota Public Radio found a number of problems with Frontier Communications in a special report outlining years of complaints about the phone company’s performance — or lack thereof — in small communities around the state, including in the town of Ceylon in Martin County, located along the Minnesota-Iowa border.

John Gibeau, a city council member, might tell visitors to be careful of Frontier’s phone cables, some that have laid on the ground in parts of town for years.

“There’s three lines there, that are just laying across the ground,” Gibeau told MPR News. “And they run down for probably another 60 yards.”

Frontier laid out the phone cables sometime ago, but they have never seen a day attached to a utility pole.

In another part of town, a Frontier line technician thought nothing about draping a phone line across the top of a homeowner’s propane tank. At one address, there was no convenient utility pole in sight, so the technician used a few trees in the neighborhood as makeshift poles, distributing the line through the tree branches which help keep the cable above ground so vehicles do not drive over it. Gibeau said Frontier has left it that way for almost three years.

Ceylon, Minn.

Another resident deals with Frontier’s phone line each time he mows his lawn. That is because Frontier just dropped the cable on the grass and left it there. He relocated it to a nearby flower bed to avoid an accidental entanglement with the lawnmower. Other neighbors have done their part, attaching Frontier’s lines to the top of fences and fence poles — anything in sight that can get the cable off the ground where it can be ruined over time.

In all these cases, Frontier has refused to fix the problems, despite repeated calls. But that may be asking for too much. At a hearing recently in Slayton, Frontier customer Dale Burkhardt lost his phone and DSL service after a construction crew accidentally severed the phone cable that serves his farm. More than a year later, Frontier’s repair crews have never shown up to repair the line, regardless of the number of trouble tickets and calls to customer service.

“I still don’t have a landline, I don’t have an internet,” Burkhardt said. “I’m getting a little fed up.”

As Minnesota’s Public Utilities Commission continues a series of public hearings around the state to hear complaints concerning Frontier Communications, regulators are getting an earful. Nearly 400 people have turned out for the hearings so far. Many report Frontier has not fixed their problems, no matter how often customers complain.

Javier Mendoza, Frontier’s vice president of communications, told MPR the company is listening to customers.

“For us, one customer who is out of service is one customer too many,” Mendoza said. “So, we would thank our customers for their patience. We recognize that from time to time we experience service issues and delays. And for those customers that are affected, we apologize to them.”

Frontier Communications scatters its phone cables on residents’ lawns, across a propane tank, and through tree branches as makeshift utility poles, reports Minnesota Public Radio (3:56)

FEMA, in coordination with the Federal Communications Commission, will conduct a nationwide test of the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA) on Wednesday, Oct. 3, creating a cacophony of alarms and warning tones on cell phones, radios, and televisions from coast to coast.

The WEA test is most likely to be heard… in every school, office, and store as nearly all wireless phones sound off starting at 2:18pm EDT. Two minutes later, radio and television stations, NOAA weather radios, and cable, satellite, and telco TV systems, will deliver EAS alerts to their respective audiences.

This will be the first time FEMA and the FCC will deliver a nationwide WEA test, which will measure the effectiveness of using cell phones to mass deliver emergency alerts and action messages on a nationwide scale. Previous uses included urgent Amber Alerts and weather-related messages, but only to specific localities or regions. The government agencies want to know if America’s cell phone carriers can deliver messages to all of their customers accurately and on a timely basis.

The emergency alert messages have no political connection to the Trump Administration or the White House, and were first envisioned during the Bush Administration. Despite that, some planned to mute their phones or switch them off as a protest against the president, falsely fearing he might use the system to deliver political messages.

Tomorrow’s alerts will consist of the following messages, sent using a unique tone and vibration that is not designed to be muted or silenced:

• WEA: Presidential Alert: “THIS IS A TEST of the National Wireless Emergency Alert System. No action is needed.”
• EAS: (in English and/or Spanish) “THIS IS A TEST of the National Emergency Alert System. This system was developed by broadcast and cable operators in voluntary cooperation with the Federal Emergency Management Agency, the Federal Communications Commission, and local authorities to keep you informed in the event of an emergency. If this had been an actual emergency an official message would have followed the tone alert you heard at the start of this message. A similar wireless emergency alert test message has been sent to all cell phones nationwide. Some cell phones will receive the message; others will not. No action is required.”

FEMA’s public service announcement about Wednesday’s test. (0:48)

The Federal Communications Commission moved Tuesday to formally strip local franchise authorities from regulating cable companies’ non-video services, prevent town and city governments from enforcing their own net neutrality policies, and limit the amount of obligations cable companies owe communities in return for winning and keeping a cable television franchise agreement.

The Commission announced a notice of proposed rulemaking that most observers claim is a mere formality before the Republican majority formally adopts the proposal in what is being seen as a clear and sweeping victory for the cable television industry.

Under the FCC proposal, local franchising authorities that issue franchise agreements allowing cable television companies to provide service in a community will see their powers of oversight and regulation significantly cut, threatening existing agreements that require cable operators to wire public schools, libraries, and local government offices and offer certain other services, excluding Public, Educational, and Government access channels.

Some franchise agreements require cable operators to maintain a certain number of local cable customer service offices, support local infrastructure projects by placing fiber or service cables in shared conduits, offer services or scholarships to communities in need, and provide near-universal service availability in neighborhoods without regard to income. While communities would be allowed to continue requiring these extra benefits, the cost could be deducted from franchise fee payments made by cable operators to local governments. Currently, franchise fees are capped at a maximum of 5% of gross revenue, although cable companies and corporate-funded interest groups like FreedomWorks and Free State Foundation argue “in kind” required contributions found in some franchise agreements allow cities and towns to exceed that amount.

Cooper

The FCC also reiterated its intention to limit local franchising authorities to only regulating cable television services, disallowing them from writing rules, regulations, or requirements that govern a cable system’s non-television services, most notably telephone and broadband service. While some at the FCC suggest this ruling allows broadband and voice services to remain unregulated as intended, analysts suggest the real impact of this declaration is to lay a legal foundation to prohibit communities from imposing local net neutrality requirements on cable broadband services designed to replace the federal net neutrality rules that were vacated by the Republican majority on the Commission earlier this year.

“Congress has designated information services such as broadband for non-regulated or light-touch treatment,” said Seth Cooper, senior fellow from the conservative group Free State Foundation. “The Commission’s proposed rulemaking clarifies that local governments cannot leverage their cable franchising authority to regulate broadband services. This will help shore up important limits on local government regulation set out in the Communications Act.”

After passage, cable operators could complain to the FCC about requirements imposed by local governments or regulatory bodies requiring them to honor basic net neutrality principles. FCC Chairman Ajit Pai has repeatedly voiced his view that only the federal government should be allowed to regulate the internet, and he is prepared to challenge state and local laws that attempt to create an end run around the decision to eliminate federal net neutrality protections.

“What we’re going to do is take a look on a case-by-case basis at each state law and determine the right course, but at a broad level, the internet is inherently an interstate service,” Pai told CNBC in June. “We don’t [want] every one of the 50 states and however many local jurisdictions to have a bite of the regulatory apple.”

The FCC has also asked for input on extending its authority to overrule similar franchising requirements on the state level as well, a significant expansion of the FCC’s authority that Mr. Pai himself has questioned when his predecessor, Chairman Thomas Wheeler, attempted to override state laws deterring or forbidding public/municipal broadband networks.

“In taking this step, the FCC usurps fundamental aspects of state sovereignty. And it disrupts the balance of power between the federal government and state governments that lies at the core of our constitutional system of government,” Pai complained in 2015. “What is clear, however, is that the FCC does not have the legal authority to override the decisions made by Tennessee and North Carolina. Under the law, it is up to the people of those two states and their elected representatives—not the Commission—to decide whether and to what extent to allow municipalities to operate broadband projects.”

But in Pai’s view, it is not up to those and other states to decide for themselves what type of level playing field will be provided to internet users if a sovereign state wishes to define those terms in the public interest.

FCC’s Ajit Pai talks net neutrality on CNBC in June 2018 and is skeptical of state efforts to preserve net neutrality rules, saying the internet “has to be regulated by the federal government.” (10:48)

The Fire TV Recast DVR is among several new products Amazon is preparing to release for this year’s holiday shopping season, and it was a runaway favorite for Amazon-watchers given a preview of Amazon’s newest products last week.

The Recast is designed to appeal to cord-cutters who miss their cable-TV DVR box. Amazon’s TV recording solution is strictly designed to record over-the-air/free TV broadcasts, and won’t work with satellite, telco, or cable television. Oddly, it does work with one streaming cable-TV alternative: PlayStation Vue, but for the most part, Recast will make sense if you spend a lot of time watching and recording local TV stations. In larger cities, this means the ability to record 35-50 different stations and their digital subchannels. In smaller markets, a dozen or so stations ‘worth recording’ is more likely.

During brief demonstrations given to reporters, it quickly became clear Amazon designed Recast to work best within Amazon’s own product ecosystem, which means it requires at least an Amazon’s Fire TV stick ($29.99 each, when bought bundled with Recast) for each television. The Fire TV home screen adds a “DVR” menu automatically to the list of user options when it senses the presence of a Recast device. Amazon promises Recast playback will also work on tablets and phones, but not web browsers.

Recast is a larger-than-expected device, about the size of a shoebox, and contains TV tuners and a 500 GB hard drive. Customers will also need to supply an antenna (or buy the $24.99 ’50 mile’ window antenna offered by Amazon as an accessory). The box is designed to be placed anywhere out of sight, and has just three ports — one for power, another for USB to power the antenna, and an Ethernet connection. Amazon says Recast will work best placed where television reception is the strongest. Received signals are sent via Wi-Fi to Fire TV, PlayStation Vue, and the appropriate Amazon Fire apps for iOS and Android. Recast also offers built-in Wi-Fi Direct, which works with Fire TV and Amazon’s Echo Show, but Recast also supports traditional Wi-Fi. Amazon claims videos stream up to 1,440 x 720 at 60 frames per second.

Amazon Fire TV Recast

Recast’s standard configuration ($229) has two tuners and a 500GB hard drive, supporting two concurrent recordings and up to 75 hours of stored HD content. A deluxe version containing four tuners capable of recording four different shows/channels at the same time and a 1 TB drive doubles storage capacity for just $50 more, and will go on sale Nov. 14 for $279.99. Amazon is accepting pre-orders for both now.

PROS:

• Finally a mainstream DVR that works for over-the-air recordings without expensive monthly service fees.
• Amazon has kept the box simple, and has a tutorial/setup procedure to help you find the best place to locate the DVR to receive as many channels as possible.
• Reviews indicate recordings were of good quality, assuming one gets reasonably good TV reception.
• Integrates well with PlayStation Vue and Amazon’s Fire TV.
• Box can be placed anywhere, out of sight, because it connects with your other devices wirelessly.
• Deluxe box offers four tuners and lots of recording space for just $50 more than the base unit.

CONS:

• Amazon should have just bundled an antenna in the box because it is required to assure good reception.
• Recast is clearly designed for use with Fire TV, which means it is not a great option for other box owners.
• Recast limits playback to its own apps and Fire TV. No browser support.
• It only works with one streaming service (PlayStation Vue) and over the air stations. No support for cable, satellite, or telco TV.
• It’s big and bulky.
• Asking $229 for a box that only records over the air stations may be a high hurdle for some.

Amazon introduces Amazon Fire TV Recast, a home DVR for over the air television stations that works best with Amazon’s own Fire TV. (1:14)

MetroPCS is getting a new name and new unlimited plans as its owner T-Mobile rebrands the provider “Metro by T-Mobile” starting today.

Current MetroPCS customers are largely attracted to the carrier for its simple, budget-priced mobile plans that offer 2-10 GB of data for $30-40 a month. In an effort to boost average revenue per customer, Metro will introduce two new plans that offer “unlimited” LTE data, mobile hotspot usage with data allowances from 5-15 GB, Google One cloud storage and mobile backup, and for its $60 plan, Amazon Prime membership:

T-Mobile USA John Legere argues that Metro’s new plans will change the perception that prepaid wireless plans are lacking.

“In the past, being a prepaid customer meant subpar devices, service and coverage. No more,” a press release from T-Mobile says. “Metro has been quietly changing the prepaid landscape for years, and wireless users have noticed. In the past five years, the number of people choosing Metro has doubled. Metro by T-Mobile offers a wide variety of both Android and iOS smartphones for every price point, including the absolute latest releases.”

The carrier, formerly an independent provider with its own cellular network serving 15 cities, was acquired by T-Mobile five years ago and today is run like a mobile virtual network operator (MVNO) on T-Mobile’s nationwide network. The company takes care to protect its lucrative base of T-Mobile postpaid customers by giving them absolute priority on T-Mobile’s network. If a cell tower becomes congested, Metro customers will be the first ones to feel the impact.

“When the network gets busy in a particular place, Metro by T-Mobile customers may notice a difference in speed compared to T-Mobile customers, but otherwise, they get the same T-Mobile network,” T-Mobile warns in its press release. In the fine print, T-Mobile also discloses it throttles speeds for unlimited customers using more than 35 GB of data per month until the next billing cycle begins. It also limits video streaming to 480p resolution all the time.

In an effort to differentiate itself from similar prepaid offers, Metro has teamed up with Amazon to give its premium plan customers a free month-to-month membership in Amazon Prime, which in addition to free two-day shipping, also bundles Amazon Prime Video, Music, and Photos.

T-Mobile CEO John Legere introduces a makeover of MetroPCS, now called Metro by T-Mobile. (3:03)