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How Generous: Comcast Slaps the Caps Back On, Ups Allowance to 1.2 TB a Month

Phillip Dampier July 1, 2020 Comcast/Xfinity, Consumer News, Data Caps 1 Comment

Comcast has switched back on its data caps and overlimit fees, but is upping allowances 20% — to 1.2 TB, after several years of a 1 TB allowance. Earlier this week, less stingy Cox boosted its caps by 25% to 1.25 TB.

But what Comcast giveth with one hand, it taketh away with the other. Previously, customers that found themselves over the limit had two ‘get out of overlimit fees free’ cards per year, which meant overlimit fees did not apply. Now the company is reducing that to just one free pass per year. But be careful. If you exceed your allowance two or more times during a 12-month period starting with your first instance of going over your allowance, you will receive no more free passes, ever. If you have already exceeded your allowance during 2020, don’t worry, Comcast is resetting their counter to zero this one time.

Exceeding your allowance is costly. Comcast will bill you $10 for each 50 GB you exceed their cap, up to a maximum of $100 a month.

There are three ways to avoid Comcast’s data caps:

First, you can live in a state where Comcast does not cap internet usage. Most of those states are in the northeast. Unfortunately, most states are now data capped by Comcast: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, New Mexico, Western Ohio, Oregon, South Carolina, Tennessee, Texas, South Carolina, Utah, Southwest Virginia, Washington, and Wisconsin. Note, data caps do not currently apply to Xfinity Internet customers on Gigabit Pro service, Business Internet customers, customers on non-upgradable Bulk Internet agreements (condos, apartments, etc.), or customers with Prepaid Internet.

Second, you can choose the xFi Complete option for a costly $25/month. It includes unlimited data, whole home Wi-Fi service, and a xFi Gateway, including “Advanced Security” to block certain malicious website activity. If you bought these separately, it would cost $44/month. If you already lease a xFi Gateway, you can upgrade to xFi complete for an additional $11/month.

Third, you can purchase Unlimited Data for $30/month if you own and use your own cable modem and router. Existing customers can upgrade to the Unlimited Data plan now by calling 1-800-Xfinity or clicking here.

Data caps, allowances, and overlimit fees are completely arbitrary and do not reflect the actual cost of usage. Comcast argues that heavier users should pay more, even though their cost is nearly the same regardless of usage.

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TomcatMike
TomcatMike
11 months ago

One of the things I love about Comcast is how they pretend to be so helpful. I live in a subdivision outside of Chicago and have been fighting with Comcast for the better part of a year, including a complaint to the BBB. One of my biggest arguments about the data cap is that it doesn’t include the network failures from Comcast that eat significant portions of your data. During the last eleven months I documented time and time again where data downloads failed due to network drops, where the data had to be downloaded 2-3 times. This was not… Read more »

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