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Cox Returning to Usage Caps, But With a Bigger Data Allowance

Phillip Dampier June 29, 2020 Consumer News, Cox, Data Caps 1 Comment

Cox will return to data capping its broadband customers on Wednesday, July 1 but with a bigger usage allowance from now on.

Most Cox customers now face a data cap of 1 TB (1,000 GB) per month. Starting this week, Cox will raise the allowance 25% to 1.25 TB.

“Since the start of the pandemic we provided unlimited data to all customers because we did not know the impact that learn and work from home might have on our customers,” Cox said in an email to Light Reading. “After reviewing data consumption since the coronavirus crisis, we know that nearly 90 percent of customers would not have been charged for going over their 1 TB data plan.”

The other 10% of customers would find at least a $10 additional charge on their bill for an additional allotment of 50 GB of data usage, and another $10 for each additional block of 50 GB. Data caps and overlimit fees are arbitrary and do not reflect the actual cost an internet provider incurs for usage. But it can be a shock when customers open their bill.

 

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Joshi
Joshi
14 days ago

This is rediculous! We are still in the middle of the pandemic here. More and more people are still online working from home and it’s not over yet. Data Caps needs to be removed permanently and it is just not right.

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