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Spectrum Charging $9.99 Self-Install Fee for a Cable Modem You Pick Up Yourself

Phillip Dampier April 16, 2019 Charter Spectrum, Consumer News 2 Comments

Modem fees are back for some customers.

Spectrum appears to be sneaking modem fees back into the equation three years after telling regulators one of the benefits of Charter Communications’ acquisition of Bright House Networks and Time Warner Cable was that Spectrum customers don’t pay modem fees.

Effective April 1st, new Spectrum customers are being charged a one-time fee of $9.99 to either pick up or have shipped a cable modem for self-installation. If a technician installs it for you, the fee is $49.99.

“The one where you’re essentially paying them to go to the store, wait in line, get the modem, and then go home to install it all by yourself is especially nifty,” writes ‘rseiler,’ a forum participant on DSL Reports.

“Just wait for the ‘Bring your own modem’ $9.99 one-time activation fee, since that will be next,” predicted user ‘Techguru30.’

For now, however, the only way to avoid this fee is to activate your own customer-owned modem.

Currently there are 2 comments on this Article:

  1. Dylan says:

    Well, they never said no modem activation fee was a benefit 😏. Just that modems are included in the service which BHN and TWC did not. Hopefully they never charge for modems. It’s a great benefit that few ISPs do.

  2. Dylan says:

    I just wanted to mention Dampier to clear up confusion that even bringing your own modem to activate as a first time customer also results in a $10 one time fee. Just a heads up for correction. I saw this on DSLReports and confirmed myself with rep. So no way to avoid this fee as a new customer unfortunately.







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