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AT&T U-verse 45Mbps Speed Upgrades Are Hit or Miss (Mostly Miss)

Phillip Dampier October 16, 2013 AT&T, Broadband Speed, Competition, Consumer News, Editorial & Site News No Comments

att-vip2AT&T U-verse customers hoping for speeds faster than 24Mbps may have significant hurdles to overcome to qualify for a speed boost up to 45Mbps.

AT&T realized they were at a disadvantage in the broadband speed race as their biggest competitors — cable operators — began transitioning to DOCSIS 3 technology and launched speed upgrades to 100Mbps or more for broadband customers seeking a faster online experience. In November 2012, AT&T announced Project VIP — an investment plan to expand and enhance AT&T’s U-verse service to approximately 57 million customer locations by the end of 2015. AT&T claims it has already upgraded 1.8 million U-verse broadband customer locations, including 500,000 U-verse video locations. As part of the upgrade, AT&T promises up to 100Mbps speeds in the future.

But customers are finding just getting 45Mbps more difficult than they first imagined. A report published by Broadband Reports explains why.

The new 45/6Mbps ‘Power Tier’ requires VDSL2 pair bonding, a technology used to increase the available bandwidth to a customer’s premise. Customers who can now purchase the Max Turbo (24Mbps) tier are the most likely to get manually qualified for 45Mbps service. It’s pot luck for almost everyone else.

Among those not qualifying are most customers in apartments, duplexes, townhouses, those served with ADSL2+ or xPON connections, or through network extenders like DSLAMs. AT&T’s website may offer availability information that suggests faster service might be available, until a technician arrives to explain it is not because the line length or copper quality between your home and AT&T disqualifies you.

With AT&T still dependent on its aging copper wire facilities, service variability will remain a fact of life and until fiber replaces more copper. AT&T customers should expect many of the company’s U-verse speed claims to be possible, not probable.

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  • Pat: I just cancelled everything with them. Got a Consumer Cellular cell phone, unlimited talk for $20+tax. Cheaper than Frontier. Ported my landline num...
  • Phillip Dampier: It very well could be. Sort of a wholesale arrangement sharing branding. No actual new infrastructure seems to be at play here....
  • Ian L: This doesn't sound like they're competing. Just rebranding the other's service so they can offer communications in, say, both San Francisco and Austin...
  • L. Nova: Dan Mcarthy should in jail....
  • L. Nova: The taxpayer is on the hook for these greedy and Wall Street crooked deals....
  • Jason vindas: I hope they closed i try to work with them and they like to hired lazies.fat asses close the doors please...
  • ROBERT THOMAS: I know I'm a little late to the party but I just called the number above. I'm a combined Att/DirecTV customer and they still helped me. Got my extra p...
  • Cindy: I live in Pennsville in Salem County and I guess we don't have a high enough population to get Verizon FiOS. Although like you I also heard that there...
  • Alan Rodin: I have contacted the Simmons Hanly Conroy law firm. They are one of the top class action law firm in the U.S. If you would like to join a class action...
  • Natasha Massey: This happened to us! I called to cancel our service because we’d be moving in one week to a new state. The rep we spoke to over the phone said we ...
  • Mike: Maybe your Line filters are bad. Any phone plugged into a jack will require line filter. Just a suggestion....
  • Vanessa Tomblin: Copper is so obsolete but you can’t explain to some ppl they need to complain to the fcc to get things done!...

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