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Virgin Mobile Tightens the Noose on Its ‘Unlimited Mobile Broadband’ With Even More Speed Throttles

Phillip Dampier July 14, 2011 Broadband Speed, Competition, Data Caps, Virgin Mobile, Wireless Broadband 4 Comments

Virgin Mobile, which last year excited a number of our readers with the introduction of its Broadband2Go unlimited mobile broadband plan, has continued to evolve the meaning of “unlimited,” to now mean just 2.5GB of usage per month before speeds are reduced to the very un-broadband level of 256kbps.

It’s just another in a series of limits Virgin Mobile has placed on its 3G “unlimited” pay-as-you-go service since last August.

Last summer, customers paid up to $100 to purchase the mobile broadband device used with the service, and promptly discovered a lot of people were doing the same thing, which promptly overloaded the network and drove speeds downward.  Within months, our readers reported Virgin had quietly implemented a “fair access policy” that began reducing customers’ speeds after as little as 200MB of use daily, usually to 256kbps or less.  By February 2011, Virgin announced a 5GB usage cap, after which speeds would be permanently throttled until customers either paid an additional $40 or waited out the end of their billing cycle.

Apparently, even 5GB of usage per month is considered too much, so now Virgin Mobile is slashing that in half to 2.5GB.  Despite the ongoing decreases, company officials insist whatever level they are, they are still generous.  The company said less than 3 percent of its customer base will be impacted by a 2.5GB limit on their supposedly “unlimited” plan.  Virgin Mobile, now a wholly-owned subsidiary of Sprint, gets around that pesky contradiction by calling their plan “unlimited access,” which means you can access it day or night at speeds that either might be fast, or heavily throttled.

What used to cost $40 a month for truly unlimited service today costs $50 for 2.5GB.

Virgin Mobile's Broadband2Go "Before" Pricing from August, 2010

Virgin Mobile's Broadband2Go "New and 'Improved'" Pricing

The days of "Sugar Mama" are long gone.

Virgin Mobile is also hiking rates for two budget handset plans that include data:

  • 300 minutes, including unlimited texting and data up $10 to $35 a month
  • 1,200 minutes, including unlimited texting and data up $5 to $45 a month

But competition does occasionally deliver some benefits to consumers as Virgin recognizes it is being killed by cheaper unlimited smartphone plans from MetroPCS and Cricket, so it has cut the price on its own unlimited calling, texting, and data smartphone plan by $5 to match its competitors’ $55 monthly price.

Virgin Mobile is in the process or repositioning itself away from being a prepaid budget-priced carrier towards a smartphone-oriented provider for customers who do not want to sign lengthy service contracts with Verizon, AT&T, or even parent company Sprint.

This certainly means the days of Virgin Mobile’s Sugar Mama are long gone. 

Thanks to Bones and several other Stop the Cap! readers for sharing this news with us.

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Steve
Steve
12 years ago

Third world nations get WiMAX and gigabit speeds while the USA sets a new low in standards by attempting to squeeze dollars out of kilobits. Welcome to the 1980s!

Alex Perrier
Alex Perrier
12 years ago

When WIND Mobile throttles speeds, it’s at 256 Kbit/s down and 128 Kbit/s up after 5 GB. The good news, however, is that those speed throttles are temporary and only done when absolutely necessary. For example, one night i had the speed throttle after using at least 10 GB for the month. However, now i am back to full speeds of at leats 2 Mbit/s down and 2 Mbit/s up! 😀

Ricardo Debiase
Ricardo Debiase
12 years ago

It’s even worse than that I’m afraid. Virgin Mobile Broadband2Go now resorts to totalitarian tactics-arbitrarily changing/eliminating ENTIRE ACCOUNTS!!! That’s how I was forced off my $40 Broadband2Go(which I’ve had since 9/14/10-under the pretext of Tropical Storm Irene which of course significantly damaged the NY Metro Area. I’ve since been remanded to $50/2.5 G plan(btw I still can’t seem to connect to Internet just in my area of Manhattan). I’ve been trying to find satisfactory explanations for both outage/lack of connectivity & arbitrary disconnection of my former account number but as of today, it’s been 1 1/2 weeks since account elimination/replacement,… Read more »

david Harris
david Harris
12 years ago

Contact the FCC. I did. Consumers shouldn’t have to take this lying down. We pay for the service, and we
should get it

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