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Virgin Mobile Gives Up on Unlimited Wireless Broadband: Will Adopt 5GB Cap Feb. 15

Phillip Dampier January 11, 2011 Broadband Speed, Consumer News, Data Caps, Online Video, Virgin Mobile, Wireless Broadband 12 Comments

Your unlimited experience is about to hit a roadblock.

Sometimes being popular isn’t the best thing in the world.

When Virgin Mobile introduced an unlimited, prepaid wireless broadband plan in August, it created a small media frenzy and shocked an industry that assumed usage-capped wireless broadband was the only way to survive the incredible demand for wireless data.

The company’s introduction of a $40 monthly unlimited-use broadband plan, with no term contract and month-to-month billing was a dream come true for casual vacationers and business travelers who don’t need a two year contract for pricey broadband-on-the-go from one of the major carriers.

When the company unveiled the unlimited broadband plan, as Stop the Cap! reported last summer, the demand was so great it brought the company’s network to its knees.  The prepaid provider, a division of Sprint, has struggled ever since to keep up with customer demand.  This week they announced they were throwing in the towel, quietly notifying would-be customers in the fine print of Radio Shack ads effective with all renewals after Feb. 15, a monthly limit of 5GB would be enforced on its Broadband2Go service.  Several of our readers noticed, including Greg, Sam, Jenny, and others.

“Customers who use BB2Go for typical email, internet surfing and reasonable downloading will likely not be impacted/notice any difference,” Virgin Mobile’s Corinne Nosal told PC Magazine by email.

But those who manage to consume just over 200MB daily will notice when the network speed throttle kicks in for those who “use too much.”  Speeds will be slashed to as low as 256kbps.  If you can’t live with that speed, you can pony up an additional $40 to “renew your account” (even if your month isn’t up yet) and the speed throttle will be removed, until you hit 5GB of usage again.

“So much for Virgin Mobile — 5GB means the service is no better or worse than the other players in the market, and considering the problems Virgin has had with reliable service, I’ll probably go back to using Cricket,” writes our Buffalo reader Lance.

Virgin Mobile relies on Sprint’s 3G network which already gets quite a workout from existing Sprint customers, as well as those using Clearwire (and several “private label” wireless broadband services).  Cricket owns and manages their own network, exclusively for the use of its own customers.

“Cricket will also throttle you if you hit 5GB, but you rarely run into overwhelmed cell tower sites like you do with Sprint’s network,” Lance says.

PC Magazine’s Sascha Segan notes the new usage limits makes using Virgin Mobile broadband a difficult proposition if you love multimedia:

The problem comes if you like video or downloads. Streaming Netflix at 1000kbps (if you can get that speed on the Virgin/Sprint 3G network), you use up about 450MB per hour. Some Windows updates can be up to 200MB alone. Want a TV show from your favorite legal downloading Web site? That’ll be 350MB, thanks.

While there are some small wireless ISPs in some parts of the country, Virgin’s abandonment of truly unlimited high-speed data leaves Sprint 4G/Clear as the only remaining major player willing to take on the wired-Internet oligopoly with an unlimited high-speed, wireless solution.

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Tsunderecracker
Tsunderecracker
13 years ago

Thankfully I’ve owned my Mifi less than a month and kept my receipt. It’s going right back to the store, and Virgin Mobile can sit on their thumb and spin.
So that’s $150 and $40 less per month they’ll be getting from me. I don’t appreciate bait ‘n switch tactics, and I won’t support that kind of company with my money.

This Sucks
This Sucks
13 years ago

So they wheel you in for a couple months with unlimited to hit you later with the old two step? Typical ISP BS!
I liked Virgin til now cuz i will most likely easily hit a 5GB limit and be left with crawling speeds. Sigh……

John Grace
John Grace
13 years ago

Virgin will lose my business as reasonable alternatives surface. I look forward to not having to talk to Alex the customer no service robot. The help sites can now give someone the 888 number that requires them to call a different number for BB2Go. Out here in the country my options are limited, but increasing steadily. Now if someone would bundle 3G or 4G for my PC with cell without a 2 year commitment, I’ll be looking at Virgin in the rear view mirror. As someone dealing with the temp/part time/contract employment world, 90 days is a long time. Other… Read more »

dkdc
dkdc
13 years ago

I am pissed off! I specifically bought the mifi broadband to go because of the unlimited “no 5gb cap” !!! I literally bought it last month! I kept my receipt too & it’s going right back to the store! Buh Bye to this piece of junk that was slow to begin with! I’d rather spend $40 on my cable broadband! Peace out!

Sam
Sam
13 years ago

Wow… Virgin Mobile is doing away with the entire reason I used them in the first place. Now I am out over $200 for the Virgin Mobile devices I purchased.

Dear Virgin Mobile,

Keep your word.

Anyone know of a good UNLIMITED 3G plan for Alabama?

Alex Perrier
Alex Perrier
13 years ago

Assuming a 7.2 megabits per second (921,6 kilobytes per second; the maximum speed for Wind Mobile), an always-active connection would use the 5GB in only 1 hour and 36 minutes! At 256 kilobits per second (32 kilobytes per second), an always-on connection would use 78.93 GB for the rest of the month. Add both of them up together, and Virgin Mobile (or Wind) customers are subject to a 83.93 GB usage cap. It’s just another way to punish honest customers. Only illegal downloads should be throttled. Keep in mind that Wind’s plan is CA$25 during a pay-as-you-go promotion. The throttling… Read more »

Bait and switch
Bait and switch
13 years ago

I bought their equipment and had the service for less than a week before I got their infamous email. How can they go from Unlimited to 5GB in one step? Banning Bittorrent and limiting usage to 10GB would be a little more reasonable and even understandable to some degree. If they had a “heavy user” plan where you shell out an extra $10 for a 10GB plan, I would actually buy it. However now that they bait and switched me, I have every intention of devouring their bandwidth for the next 2 months. I never used their service for torrent,… Read more »

Chris
Chris
13 years ago

What a bait and switch. As soon as I can find another option, I am planning on cancelling my relationship with Virgin. The only bright side is that I’m not locked into a 2-year contract. When I bought the mifi device and signed up, I never thought about the downside of not having a contract: they can change the rules of the game whenever they feel like it! Well, after buying the mifi exactly 1 month ago and enjoying being able to stream Netflix videos (most of the time fast enough to not have too many pauses or crashes), to… Read more »

Alex Perrier
Alex Perrier
13 years ago

CORRECTION: WIND Mobile Canada has a Virgin Mobile USA-ish limitation. However, unlike Virgin USA, WIND does not have the 256kbps speed. Instead, once a user goes over 5GB, connections may be slowed down to 512 kilobits per second, or 64 kilobytes per second, as stated here: http://www2.windmobile.ca/WIND%20Docs/Fair-Usage-Policy.pdf With this new information, the theoretical WIND Mobile usage cap is 162.86 GB, about double Virgin Mobile USA’s. The regular price for WIND unlimited Internet is $45/month prepaid, but there are promotions for lower prices. —————————————————————————————————————————————————— And a final heads up: Virgin Mobile USA’s offering is still more generous than Virgin Mobile Canada’s.… Read more »

Steve Chandler
Steve Chandler
13 years ago

A popular paraphrase of a line from the film “Field of Dreams” states, “If you build it, they will come.” Evidently, ISPs think that is not true. They act as if products and/or services offered by them at reasonable prices will not attract any influx of customers. Quick are people to tout the exponential advantages of doing business online. However, seldom do we see proper preparation for the envisioned traffic. Virgin will throttle wireless broadband speeds because all other prominent ISPs have elected to do this, rather increase bandwidth via infrastructure expansion. Instead of caps on customer download/upload speeds, the… Read more »

DAN SEVERSON
DAN SEVERSON
13 years ago

YOU GUYS ARE ALL WET AND BEHIND THE TIMES!

G-D D*#n Virgin Mobile…………..should be Hoe Mobile just screwed everyone again!!!!!

They just changed everyone from $40 a month for 5GB to $50 a month for 2.5 GB!

What a dirty scamming company! They have lost my business for good, including cell phone service

I quit Cricket when they pulled the same crap, but they were always faster than Virgin (Virgin the Hoe Mobile), so Goodbye scamming Virgin, hello again Cricket!

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