Frontier's headquarters in Rochester, N.Y.

Frontier Communications has dismissed the proposition of Google constructing a 1Gbps fiber-to-the-home network, telling readers of the Rochester Democrat & Chronicle that most users don’t need ultra-fast Internet access.

Ann Burr, chairman and general manager of Frontier Communications of Rochester made the remark in response to news that citizens and business leaders are excited about promoting Monroe County as a potential test location for Google’s fiber network experiment.

Frontier, which serves Rochester and most of the 585 area code, accused Google of having “a poor track record of following through on such proposals and that creating a fiber-optic network from scratch would be enormously expensive.”

Pot to kettle.  Frontier’s illusory promises for fiber optic connectivity in states like West Virginia, where it seeks to take over the majority of the state’s phone customers from Verizon, never seem to include specific assurances such projects will reach customer homes.

“If Google built its own network, we estimate it would cost $5,000 per household,” Burr told the newspaper.

That’s as exaggerated as Frontier’s DSL speed claims.

Verizon Communications, which is in the business of providing fiber connectivity to the home, disclosed the true costs are far lower than that, and continue to decline.  In the summer of 2008, Verizon’s Policy Blog noted:

Capital Costs
– We said our target per home passed was $700 by 2010, and we are ahead of plan to achieve that objective. In fact, we’ve already beaten the target.
– We said our target per home connected was $650 by 2010, and we’re on plan to hit that target.

No wonder Frontier doesn’t contemplate providing fiber service to customers.  It created its own sticker shock.

Still, the local phone company didn’t want to slam the door entirely on Google’s foot, suggesting it would be willing to talk about leasing space on Google’s network if it launched in the Flower City.

Frontier’s claim that customers don’t believe fast broadband service is important is a remarkable admission, particularly for a company that increasingly depends on broadband service to stop revenue loss from customers dropping traditional phone lines.  That philosophy should be carefully considered by state officials and utility commissions reviewing Frontier’s proposal to take over Verizon phone lines in several states.  Do communities want to receive broadband from a company that dismisses faster broadband speed as irrelevant for the majority of its customers?

Perhaps the remarks came with the understanding Frontier isn’t capable of delivering 21st century broadband speeds over its antique network of copper telephone wire anyway.

That’s the point Time Warner Cable has made repeatedly, especially in the Rochester metro area.  The cable operator routinely promotes its Road Runner cable modem service’s speed advantages over Frontier’s DSL product.  Frontier promises up to 10Mbps, but often manages far less (3.1Mbps was my personal experience with Frontier DSL last April.)  Time Warner Cable promises up to 15Mbps, and often exceeds that with its “PowerBoost” feature.  In rural areas, the phone company tops out at “up to 3Mbps.”  Time Warner Cable notes most of its new broadband customers come at the expense of phone companies like Frontier.  DSL customers switch because they do care about broadband speed.

Judging from the excitement in Rochester over Google’s proposal, Frontier’s dismissal of a fiber optic future seems out of touch, and potentially a drag on the local community’s economic future.

Rochester increasingly will become a broadband backwater because of anemic broadband competition from Frontier Communications.  Its reliance on ADSL technology, more than a decade old, to deliver distance-sensitive broadband service looks out of place compared with the rest of New York State.  Major cities throughout New York are being wired with fiber optic service by Verizon Communications.  Verizon FiOS delivers up to 50Mbps service.  Frontier maxes out at far lower speeds and defines an acceptable amount of broadband usage on its DSL service at just 5GB per month. Using Verizon’s FiOS fiber network, you’d exceed Frontier’s entire month’s ‘allowance’ in less than 15 minutes at Verizon’s speeds.

Rochester is one of many communities challenged by the transition away from a manufacturing economy towards a high technology future.  A world class fiber optic network doesn’t just benefit big business.  It spurs revolutionary growth in medicine, education, software development, telecommunications, and more.  That means good paying jobs.  For consumers with fiber to the home, it opens the door to telecommuting on a whole new level, distance learning opportunities, new ways to access information and entertainment, and allows home-based entrepreneurs to develop new businesses.

With Verizon FiOS unavailable to Rochester indefinitely, and Frontier unwilling to make appropriate investments to keep this city competitive with the rest of upstate New York, those jobs and economic benefits can go to Buffalo, Syracuse, Albany, Westchester County, and metropolitan New York City.  We’ll be held back on the frontier with Frontier and its ideas of rationed broadband service.

[flv width=”360″ height=”260″]http://www.phillipdampier.com/video/WROC Ontario County Makes Bid for Super Fast Internet 2-11-2010.flv[/flv]

WROC-TV in Rochester reports that Ontario County, to the southeast of Rochester, may have a built-in advantage with an already-installed fiber loop covering much of the county.  The county has a team working on a formal application to Google to provide service in communities like Geneva and Canandaigua.  Frontier’s claims that consumers don’t care about fast broadband speed are belied by the excitement of residents of both counties. (2 minutes)

Fool me once... can't get fooled again!

After astroturfing their way to a statewide video franchising bill in 2007 that made AT&T millions and saved consumers nothing, the company is back again looking for more legislative goodies from the Wisconsin legislature.

This time, they want near-total deregulation of their landline telephone business.  The reason?  Their overpriced, uninspired service has caused 50 percent of their customers to disconnect, preferring to rely on cable “digital phone” products, cell phones, or Voice Over IP services like MagicJack or Vonage.  AT&T has succeeded in driving away so many of their customers, the company is left with just 675,000 landlines in the entire state.

The answer?  Deregulation!

Of course, no regulation prevents AT&T from investing in Wisconsin to win back their former customers with better service at lower prices.

AT&T apparently feels it can’t compete tied down with state consumer protection rules and those ‘oversight pests’ that make sure the company lives up to appropriate service standards.

This time, like last time, your legislative cruise director is Sen. Jeff Plale (D-South Milwaukee), a chief sponsor of Senate Bill 469, along with most of the Republican party in the state legislature.  Plale’s a special case in point — a very grateful recipient of AT&T campaign cash, and he’s no stranger to the phone giant.  In 2007, Plale accepted $1,000, the maximum allowed, from AT&T just a week before introducing the aforementioned statewide video franchising bill.  But the check from AT&T’s PAC is always just the start of the Money Party, because AT&T executives and their spouses also joined the conga line of campaign contributions on their own, spreading around money to Republican and Democratic legislators and the governor.

“It [was] impossible [in 2007] to not see the connection” between AT&T’s campaign cash and its push for the deregulation bill, Mike McCabe, executive director of the non-profit Wisconsin Democracy Campaign, which monitors campaign donations, told the Milwaukee Journal-Sentinel.

AT&T’s campaign gifts starting in 2007 were also unusual because company officials had not been “particularly active” givers prior to the video franchising bill, McCabe said. “The giving is targeted.”

It still is.

Plale

The Big Money Blog, covering the atrocities committed by Wisconsin legislators hungry for campaign cash, reports that those who played along with AT&T got rewarded handsomely with contributions.  Those who voted no had their contribution checks reduced or cut out altogether.

Of course Plale can’t see the connection, probably because all that money is blocking his view.  He told the newspaper he had no idea why AT&T would max out their contribution to his campaign, despite only getting a fraction of that amount prior to the introduction of the video franchise bill.

Who does he think he’s kidding?

He’s got plenty of nerve to be back asking for more “legislative relief” just a few weeks after the verdict is in for the video franchising “competition” bill that was supposed to save Wisconsin consumers money.  It didn’t.  In fact, the rate increases just kept on coming.  While I’m sure that provided financial relief to AT&T, consumers gained little, if anything.

The reaction among the elected officials who promised all those savings?  Mild surprise and disappointment — a veritable ‘shucky darn’ and shrug of the shoulders.

The Milwaukee Journal-Sentinel reports consumer groups are outraged.

They worried that less regulation could lead to less investment in the companies’ infrastructure.

That’s critical, said Charlie Higley, executive director of the Citizens Utility Board, because competitors of AT&T and other local phone companies often rent portions of the network and sell their own services over it.

He said freer oversight would allow local phone companies to hide financial information and “evade appropriate regulation.”

Union representatives also were critical of the legislation, saying that deregulation steadily has driven down employment in the industry.

Despite that, Plale and most of the Republicans are in for a penny, in for a pound with AT&T.

Professor of telecommunications at the University of Wisconsin Barry Orton looked through the notes on how the bill was drafted and discovered all of the requests and language came from telecommunications industries.  There was absolutely zero consumer input in the bill.

Color me surprised.  We’ve watched telecommunications companies in North Carolina custom-write legislation and find elected officials more than happy to get such legislation introduced, especially when campaign contributions smooth the way.  In Kansas, negotiations between legislators and company officials appear to have been conducted in secret, with charges from consumer groups that legislators withheld meeting notes.

Despite the evidence these AT&T-sponsored bills don’t help consumers, Plale carries on.  He argues the bill is needed because telecommunications services are evolving too fast to ‘shackle companies with outdated regulations.’

Back for a second helping from the Wisconsin Legislative Buffet

“The 1930s models have outlived its usefulness,” he said.

Perhaps his constituents will think the same about him after their phone bills go up as quickly as their cable bills.

If the legislation doesn’t work out for you, Plale suggests you simply “switch providers.”  “[Customers] can switch to Verizon, or Sprint or Time Warner,” he said after a recent hearing on the measure. “It’s really not an issue anymore.”

Really?  What about the tens of thousands of rural Wisconsin residents that depend on AT&T for telephone and broadband service?  They don’t enjoy good reception from cell phone providers and cable television is an idea that will never come to their rural neighborhoods.  Plale can afford to pay the premium prices cell phone companies charge (AT&T should just give him a free phone).  Many cash-strapped consumers in his state cannot.

Unfortunately for rural Wisconsin, their only choice will likely be AT&T for some time to come.  For those consumers stuck with one choice, it’s not comforting to know Plale’s bill makes sure the state government can’t intervene when your phone line goes out, your bill is wrong, or you can’t get service installed.

Orton warns passing AT&T’s deregulation bill will leave the phone company essentially unregulated.  He told the Badger Herald phone companies would be less accountable under the bill, leaving the state ill-equipped to be sure all rural areas of the state were provided with adequate service.

“The phone companies argue that because of competition, they shouldn’t have regulation anymore,” Orton told the newspaper. “[They also argue] if consumers don’t like their service, they can go to another provider. But the problem is that in some places there aren’t any more providers.”

You really couldn’t do worse as a legislator than to openly admit your hand is wide open to receive AT&T campaign contributions while you advocate against the best interests of your own constituents.  It doesn’t get more shameful than that.

If you live in Wisconsin, get on the phone with your representatives in the State Assembly and Senate and tell them in no uncertain terms you oppose the giveaway deregulation bill for AT&T.  Let them know you’re watching their vote closely, particularly after the 2007 statewide video franchise bill debacle made sure you were left with less money in your wallet than before they passed it.

Suddenlink broadband customers in Lubbock and Midland, Texas will soon have a new option to boost their broadband speed to 36Mbps.  Dubbed MAX36, the new tier leaps over the cable company’s former top broadband speed of 20Mbps.  Upload speeds get a boost as well — to 2Mbps.

Multichannel News reports pricing for the new tier depends on how many other Suddenlink services you have.  Standalone pricing is $75 per month.  Bundle it with television or telephone service and the price drops to $65.  Take all three services and MAX36 costs $60 a month.

Suddenlink serves portions of these Texas communities

If that is too rich for your blood, Suddenlink next week will be providing existing broadband customers in Lubbock and Midland free speed upgrades:

• 1Mbps service increases to 1.5Mbps
• 8Mbps upgrades to 10Mbps service
• 10Mbps service becomes 15Mbps

The new speeds are possible because of DOCSIS 3 upgrades underway at the nation’s ninth largest cable operator.  Suddenlink has focused on DOCSIS 3 upgrades for many of its Texas systems, including Abilene, Bryan/College Station, Georgetown, Lubbock, Midland, San Angelo and Terrell.  The operator also deployed the technology in Beckley, Charleston and Parkersburg, West Virginia, as well as Jonesboro, Arkansas, Humboldt County, California, and Nixa, Missouri.  The company hopes to upgrade 90 percent of its cable systems within the next two years.  Nationwide, Suddenlink reaches 1.3 million subscribers.

Last summer Suddenlink introduced a usage meter for subscribers in Clovis, New Mexico and included a chart of what constituted average usage for its customers.

Suddenlink's national service area

The company openly admits it limits customer use of its broadband service is several communities where bandwidth upgrades have yet to occur, but at least drops communities from the usage limit list after expansion is complete.  As of February 4th, communities impacted by usage limits include:

• Arkansas: Charleston, Hazen, Mt. Ida, Nashville
• Kansas: Anthony, Fort Scott
• Louisiana: Ville Platte
• Missouri: Jefferson City, Maryville
• Oklahoma: Fort Sill, Healdton, Heavener, Hughes, Idabel
• Texas: Albany, Anson, Brenham, Burkburnett, Caldwell, Canadian, Center, Claredon, Crane, Dimmitt, Eastland, Electra, Hamlin, Henrietta, Junction, Kermit, Monahans, Nocona, Olney, Paducah, Rotan, San Saba, Seymour, Sonora, Trinity, Vernon, Wellington

Suddenlink also admits it engages in “network management” techniques which may spark controversy with the ongoing Net Neutrality debate, despite its declaration it “allows customers to access and use any legal Web content they prefer, thus honoring the principles of network neutrality.”

In addition to “mitigating network congestion, which can interfere with customers’ preferred online activities,” Suddenlink also discloses it “prioritizes certain latency-sensitive traffic such as voice traffic.”

Still, performing system upgrades to put a stop to usage limits and allowances is a move in the right direction, one that other providers seeking to monetize broadband traffic with Internet Overcharging schemes are loathe to take.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Suddenlink Ads.flv[/flv]

Watch some of Suddenlink’s more creative and amusing advertising. (2 minutes)

Ohio utility regulators today approved the transfer of telephone service from Verizon North to Frontier Communications with some conditions attached.  The transition will make Frontier Communications the state’s second largest telephone company behind AT&T.

Regulators negotiated conditions with Frontier officials that requires the company to:

• deploy broadband facilities in 85 percent of Verizon’s current Ohio service area by the end of 2013;
• freeze basic local telephone rates in Frontier’s service territory at current levels until broadband deployment reaches 85 percent;
• invest in service upgrades in each of the next three years amounting to $50 million in infrastructure improvements;
• agree to track and report service outages and how Frontier responds to them.

The company has committed to keep on nearly 1,000 Verizon North employees in Ohio.  Opponents expressed concern that pressure to cut costs post-merger would have come at the expense of employees.

Frontier's current service area in Ohio is a tiny portion of Williams County, serving just 480 residents from an office in Michigan (click to see a color map of the service area)

Ohio residents are largely unfamiliar with Frontier Communications.  Prior to the merger, just 480 residents in a tiny portion of Williams County in northwest Ohio had Frontier telephone service, served by Frontier Communications of Michigan’s office in Osseo, Michigan.

Right now, residents of Billingstown, Cooney, Northwest, and Nettle Lake, Ohio might qualify for Frontier High-Speed Internet Max, advertising “breakthrough speeds at an unbeatable price.”  That is “up to 3Mbps” service starting at $49.99 a month.

Those members of Frontier’s family of customers will now be joined by 435,000 Verizon residential customers in 77 of Ohio’s 88 counties.

The largest portion of Frontier’s new service area will include parts of Champaign, Clark, Clinton, Darke, Miami, Montgomery, Preble, Shelby and Warren counties.

Despite early opposition from Ohio Consumers’ Counsel (OCC), who expressed concerns about the financial viability of the deal and the fulfillment of promised broadband expansion, the vote by the Public Utilities Commission (PUC) was unanimous.  After negotiations with company officials and the OCC and PUC, an agreement to attach conditions to the sale of Verizon’s landlines resulted in a change of heart by the Counsel’s office.

Frontier's new service area, representing territory formerly served by Verizon North (click to enlarge)

Many of Ohio’s former Verizon service areas are served by Verizon”s DSL service, but many rural communities went unserved.  Verizon has made a business decision to direct resources into its fiber to the home service — FiOS, which is only being provided in substantial-sized communities.  With Verizon’s reduction in resources towards rural service areas, Frontier argues the sale will benefit rural residents because they will provide broadband service Verizon never did.  Frontier suggests the viability of its landline business is enhanced by robust broadband deployment as consumers continue to drop traditional phone service.  Broadband gives customers a reason to stay with Frontier, the company believes.

But critics contend Frontier’s broadband is behind-the-times, often providing less than 3Mbps service in many smaller communities.  Frontier also maintains language in its Acceptable Use Policy that expects consumers to limit their broadband use to just 5GB per month, although company officials stress they do not enforce that provision at this time.

Frontier believes broadband deployment will help the company survive the trend away from landline phone service

Frontier relies on traditional, basic ADSL service across its service areas nationwide, but also provides provides some communities with Wi-Fi access for an additional monthly charge.

Similar earlier deals between Verizon and FairPoint Communications, the Carlyle Group, and Verizon’s former telephone directory printing operation (now Idearc Media) have all ended in bankruptcy after months of sub-standard service, billing errors, and broken promises.  Should a similar fate befall Frontier Communications, a trip to Bankruptcy Court could put an end to broadband, pricing, and service commitments made with state officials.

CenturyLink customers should exercise caution in responding to e-mail links to CenturyLink’s online account portal.  Hackers have meticulously duplicated the look and feel of the nation’s fourth largest phone company’s online account website with hopes customers will provide personal information that can be used for identity theft or fraudulent financial activity.

Trend Micro’s TrendLabs group warned readers it noticed the well-done phishing fakes popping up on several websites, preparing to collect information from unsuspecting customers.  Most phishing attacks typically start with unsolicited e-mail purporting to be from CenturyLink, with a convenient link included for customers to click.  Only this e-mail will not direct visitors to CenturyLink, instead diverting customers to the impostor websites that look like the real thing.

Customers can protect themselves from these phishing tricks and traps by following this advice:

1. If receiving e-mail from a company asking you to follow a link to their website, you are safer typing in the company’s website address yourself, ignoring the link.  Links that look authentic in an e-mail can be anything but when you click on them.  If you intend to share personal information or password to log in to a website, it’s better to start your journey there yourself.
2. If the site you reach shows an unexpected address in the URL window, that is often a warning sign trouble is brewing.  CenturyLink’s account login screen should display either https://auth.centurylink.net/saml/module.php/core/no_cookie.php?retryURL=https%3A%2F%2Fauth.centurylink.net%2Fsaml%2Fsaml2%2Fidp%2FSSOService.php%3Fspentityid%3Dhttp%253A%252F%252Fcenturylink.net%252Fsaml%252Fmodule.php%252Fsaml%252Fsp%252Fmetadata.php%252FClient%252FLibrary%252FSaml%252Fsaml-sp%26cookieTime%3D1521251419%26RelayState%3Dhttp%253A%252F%252Fcenturylink.net%252Flogin%252F or https://eam.centurylink.com/eam/login.do.  If it shows a series of numbers or a website address other than centurylink.com or centurylink.net, consider ending your visit and starting over at centurylink.com, typed into your browser yourself.  When in doubt, don’t enter your login information.
3. A padlock should be visible somewhere in your browser at the CenturyLink login screen.  Most place the padlock at the bottom of the browser screen.  No padlock?  Danger.
4. Any code errors on the page that show up should also be a point of concern along with spelling and grammatical errors.

In general, using up to date antivirus software and applying security patches regularly will offer some advance warning of a suspicious message.  But nothing beats common sense.

The authentic CenturyLink website. Notice the padlock circled on the right.

The fake version phishing for your personal information. Circled on the left is a warning of code errors on the page. On the right, notice the absence of a padlock icon.