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Frontier’s Low-Fiber Diet: ‘Most Users Don’t Need Ultra-Fast Internet Access,’ Says Company Official

Frontier's headquarters in Rochester, N.Y.

Frontier Communications has dismissed the proposition of Google constructing a 1Gbps fiber-to-the-home network, telling readers of the Rochester Democrat & Chronicle that most users don’t need ultra-fast Internet access.

Ann Burr, chairman and general manager of Frontier Communications of Rochester made the remark in response to news that citizens and business leaders are excited about promoting Monroe County as a potential test location for Google’s fiber network experiment.

Frontier, which serves Rochester and most of the 585 area code, accused Google of having “a poor track record of following through on such proposals and that creating a fiber-optic network from scratch would be enormously expensive.”

Pot to kettle.  Frontier’s illusory promises for fiber optic connectivity in states like West Virginia, where it seeks to take over the majority of the state’s phone customers from Verizon, never seem to include specific assurances such projects will reach customer homes.

“If Google built its own network, we estimate it would cost $5,000 per household,” Burr told the newspaper.

That’s as exaggerated as Frontier’s DSL speed claims.

Verizon Communications, which is in the business of providing fiber connectivity to the home, disclosed the true costs are far lower than that, and continue to decline.  In the summer of 2008, Verizon’s Policy Blog noted:

Capital Costs
– We said our target per home passed was $700 by 2010, and we are ahead of plan to achieve that objective. In fact, we’ve already beaten the target.
– We said our target per home connected was $650 by 2010, and we’re on plan to hit that target.

No wonder Frontier doesn’t contemplate providing fiber service to customers.  It created its own sticker shock.

Still, the local phone company didn’t want to slam the door entirely on Google’s foot, suggesting it would be willing to talk about leasing space on Google’s network if it launched in the Flower City.

Frontier’s claim that customers don’t believe fast broadband service is important is a remarkable admission, particularly for a company that increasingly depends on broadband service to stop revenue loss from customers dropping traditional phone lines.  That philosophy should be carefully considered by state officials and utility commissions reviewing Frontier’s proposal to take over Verizon phone lines in several states.  Do communities want to receive broadband from a company that dismisses faster broadband speed as irrelevant for the majority of its customers?

Perhaps the remarks came with the understanding Frontier isn’t capable of delivering 21st century broadband speeds over its antique network of copper telephone wire anyway.

That’s the point Time Warner Cable has made repeatedly, especially in the Rochester metro area.  The cable operator routinely promotes its Road Runner cable modem service’s speed advantages over Frontier’s DSL product.  Frontier promises up to 10Mbps, but often manages far less (3.1Mbps was my personal experience with Frontier DSL last April.)  Time Warner Cable promises up to 15Mbps, and often exceeds that with its “PowerBoost” feature.  In rural areas, the phone company tops out at “up to 3Mbps.”  Time Warner Cable notes most of its new broadband customers come at the expense of phone companies like Frontier.  DSL customers switch because they do care about broadband speed.

Judging from the excitement in Rochester over Google’s proposal, Frontier’s dismissal of a fiber optic future seems out of touch, and potentially a drag on the local community’s economic future.

Rochester increasingly will become a broadband backwater because of anemic broadband competition from Frontier Communications.  Its reliance on ADSL technology, more than a decade old, to deliver distance-sensitive broadband service looks out of place compared with the rest of New York State.  Major cities throughout New York are being wired with fiber optic service by Verizon Communications.  Verizon FiOS delivers up to 50Mbps service.  Frontier maxes out at far lower speeds and defines an acceptable amount of broadband usage on its DSL service at just 5GB per month. Using Verizon’s FiOS fiber network, you’d exceed Frontier’s entire month’s ‘allowance’ in less than 15 minutes at Verizon’s speeds.

Rochester is one of many communities challenged by the transition away from a manufacturing economy towards a high technology future.  A world class fiber optic network doesn’t just benefit big business.  It spurs revolutionary growth in medicine, education, software development, telecommunications, and more.  That means good paying jobs.  For consumers with fiber to the home, it opens the door to telecommuting on a whole new level, distance learning opportunities, new ways to access information and entertainment, and allows home-based entrepreneurs to develop new businesses.

With Verizon FiOS unavailable to Rochester indefinitely, and Frontier unwilling to make appropriate investments to keep this city competitive with the rest of upstate New York, those jobs and economic benefits can go to Buffalo, Syracuse, Albany, Westchester County, and metropolitan New York City.  We’ll be held back on the frontier with Frontier and its ideas of rationed broadband service.

[flv width=”360″ height=”260″]http://www.phillipdampier.com/video/WROC Ontario County Makes Bid for Super Fast Internet 2-11-2010.flv[/flv]

WROC-TV in Rochester reports that Ontario County, to the southeast of Rochester, may have a built-in advantage with an already-installed fiber loop covering much of the county.  The county has a team working on a formal application to Google to provide service in communities like Geneva and Canandaigua.  Frontier’s claims that consumers don’t care about fast broadband speed are belied by the excitement of residents of both counties. (2 minutes)

Currently there are 11 comments on this Article:

  1. jr says:

    Frontier just wants people to read their email

  2. Tim says:

    Copper is dying. Fiber IS the future of communications!! They know copper is dying and still want to hang on to an antiquated system. $5000/home Bull freaking crap!! Look lady, this is 2010 not 1956! Get with the freaking times! Jesus, these idiots are so short sighted it just boggles the imagination how much they are.


    That statement might be more true than you think.

    • She just doesn’t get it. But then again, Rochester is an anomaly for Frontier — its largest service area by far and itself not part of Frontier’s ongoing business plan to become America’s rural telephone company. We want NYC speeds, but get Green Acres instead.

      Burr, by the way, was the former general manager at Time Warner Cable in Rochester. Her comments reflect the usual pooh-poohing providers reflexively serve up whenever there is the threat of fiber coming to town.

      • Brian A Foley says:

        Phillip – Would like to get some information from you. Also, do you know if Rochester or Syracuse responded to the Google RFI?

  3. Ian L says:

    FYI, the $5000 figure could be correct in some rural areas. Verizon’s figure is in urban-ish areas where the fiber laid per subscriber is lower. That said, from what I hear the average installation cost for FTTH per customer is $1500-$2000 these days. Maybe a little less.

    • Urban/suburban is typical for FiOS. Companies set a minimum number of houses passed per mile/neighborhood before they say yes or no to fiber. In suburban franchise areas, the local governments typically try to force companies to spend the extra money to also wire the outliers. Statewide franchising makes it a lot easier to leave more people behind.

      Verizon enjoys some economy-of-scale and they’ve become more efficient about how to deal with upgrading their network, so I’m certain their costs are much lower than what you quote. I could see smaller installs costing more for obvious reasons, but not the ridiculous $5,000 per home passed unless we were talking about wiring the Kansas countryside with a home every few miles.

      The payoff from making the fiber investment, of course, comes in the ability to leverage the enormous bandwidth capability to sell new services to subscribers, and have a much easier upgrade path in the future, as laser technology continues to evolve.

      For the telephone companies, it may eventually become a life or death issue, as copper wire network limitations continue to increase the gap between traditional telcos and fiber and wireless competitors, where available.

    • John says:

      $5000 is insane. It might cost $5000 to wire up the first home in a community, but the costs have to be less as additional homes in that community are wired. But even Ann is right and it’s $5000 per subscriber, what is the cost of maintaining an aging copper infrastructure? And what is the opportunity-cost in continuing to lose customers to cable?

      But let’s go with $5000. I don’t know what Frontier might charge for FTTH service, but I’ll toss out a number– $100/month for broadband and phone service. So in 50 months (4.2 years), the subscriber would pay for the installation costs, after which the normal maintenance costs kick in, and the rest is profit.

      Yes, it’s a simplistic analysis, but you’re telling me that Frontier couldn’t make a solid business argument to their investors that in 4.2 years, not only would the roll-out of FTTH pay for itself, but Frontier could have maintained or even expanded their customer base, opened the door to revenue from other services (like video), and helped reduce the costs of maintaining the copper infrastructure?

      • Tim says:

        I totally agree John. If they want to remain relevant in the future, they are going to have to do something or eventually go out of business. Information technology is one of the few areas that grows tremendously fast. If you don’t keep up, you get left in the dust. The best thing Frontier can do, is get rid of this lady and get someone that understands the game and can think outside-the-box.


        I agree with you there that rural areas probably could cost $5000/household but to state that all cost that much, nah. She is definitely smoking something. It must be some good stuff though…

  4. Rudy Richter says:

    I’d pay the one time cost of $1500-$5000 to get FTTH.

    The sad bit of it all is that Frontier does have fiber in Rochester, they call it Metro-E. They’re just being skittish about actually rolling out service.

  5. bob manzy says:

    I’m Sorry, there are more deserving than Ontario county, not to mention there not going to go to some place with infrastructure already in place.


    Google plans to offer 1 Gigabit of speed, there are few FTTH infrastructures that can support that, it requires new equipment at the head end, replacement of home wiring to gigabit routers, and is going to require a slew of software upgrades.

    Sorry Ontario County, its not going to happen for you.

  6. Daniel says:

    Here’s a plan: If Frontier doesn’t think internet customers want fiber to the home, how about they simply lease the territorial rights to Monroe County for FTTH to Verizon, for a reasonable sum of, say, $10,000 per year?

    I mean, if customers truly don’t want FTTH, $10,000 per year would be free money for Frontier, right? If customers don’t want it, what does Frontier have to lose by doing this?

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