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Cablevision Class Action Lawsuit Filed Over Cancellation Policy

Phillip Dampier May 30, 2017 Altice NV, Cablevision, Consumer News, Public Policy & Gov't 7 Comments

A class action lawsuit has been filed in New York alleging Cablevision’s new owner — Altice USA, illegally changed the terms and conditions of its cancellation policy without adequate notice and was unjustly enriched charging millions for service departing customers did not receive.

New York resident Christopher Krafczek discovered he was still being billed for Altice’s Optimum cable service after canceling his service. He was caught in Altice’s change of its terms and conditions that took effect Oct. 10, 2016, which declared in all-capital letters Altice doesn’t give refunds for customers electing to cancel service before the end of a billing cycle:

Monthly Charges: Your monthly subscription begins on the first day following your installation date and renews thereafter on a monthly basis beginning on the first day of the next billing period assigned to you until cancelled by you. The monthly service charge(s) will be billed at the beginning of your assigned billing period and each month thereafter unless and until you cancel your Service(s). PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIOD(S).

Krafczek and his attorneys are taking Altice to court claiming the cable company broke New York’s General Business Law § 349 for deceptive practices and for unjust enrichment. The class action lawsuit claims the cable operator failed to provide proper written notice of the change in its billing practices.

Customers canceling service before the end of a billing cycle can incur $100 or more in charges for cable service no longer received after turning in cable equipment as part of a move or to switch providers.

Altice is likely to claim Krafczek has no standing to bring the case because Cablevision/Altice subscribers are bound by a mandatory arbitration provision in their subscriber agreement. If a customer did not send Altice a written opt-out request within a limited window of time when mandatory arbitration was first introduced, Altice will likely claim that customer cannot sue or participate in a class action lawsuit.

Company officials told the Asbury Park Press last fall subscribers were given advance notice of the change of terms. A spokeswoman told the newspaper Cablevision included the change of terms notice in several monthly billing statements. The spokeswoman also claimed customer service representatives are trained to tell departing customers that billing would continue until the end of the billing cycle, allowing customers to schedule a disconnect at that time.

The case seeks a minimum of $50 or greater in damages for each class member, based on the amount billed after disconnecting service, attorney fees, and punitive damages.

The lawsuit claims customers in New York, Connecticut, and New Jersey who voluntarily disconnected cable service between October 2016 and May 3, 2017 paid more than $5 million for service they did not want to continue receiving.

The law firm of Mayer Brown LLP is handling the case.

Currently there are 7 comments on this Article:

  1. Genn says:

    This has me thinking…

    Given that Spectrum (and probably all the others like it) bills customers in advance, why are any of these companies allowed to keep money for services that were not rendered? I acknowledge that the way they do billing (pay for the month ahead not the month just completed) ship sailed a long time ago, but with everything else they do to fail us in customer service, this latest thing is just…not right.

  2. annmarie corbitt says:

    I cancelled the last week of July and paid July in full. Now they are claiming that I did not cancel and are demanding August payment. They are out of their minds! I am not paying!!

    • Lloyd Schiffres says:

      We are going through the exact same thing. Let me know if you have any success fighting this.

    • EJ says:

      If you don’t pay they will more then likely turn it into collections and it will affect your credit. The better move is to pay them again, send a cancellation via email so it can be reported and or do it over the phone and record (tell them they are being recorded for legal purposes, there are a ton of apps that do this) or get it in writing if you go to the local branch. Then turn around and sue the place for the amount you paid plus small claims fees. More then likely they will not show up or they will waive the fee before the court date. Either way you win and your credit is not affected.

  3. Ruslan says:

    I just found myself in the similar situation. In my case, I’m moving an area in which optimum does not provide service and therefore it’s them who are canceling my service and not me! I’ll gladly pay for it if optimum can deliver!

    Cancellation department couldn’t wait to pass me to the billing department.
    Customer care representatives from billing department and from corporate relations office are playing word games ” No sir, we do not provide service in the area that you are moving to and you have to cancel service, therefore you are responsible for the rest of the billing cycle”. (Bonnie, Corporate Executive Customer Relations, [email protected], (631)846-5317)

    In plain terms this is bullying! They cant provide service however yet they will take my money.

    Does anyone know where does this lawsuit stand? Any updates?


  4. Linda amoroso says:

    This happened to me. I cancelled and they told me I had to pay until the 22nd of the month and the reason why I cancelled this because they didn’t have Starz anymore and they weren’t going to adjust my bill for not having Starz now I’m paying off 300 plus dollars a collection agency that they got me to pay or else my credit would be ruined it’s almost like I feel I was being bullied into paying that amount I tried to speak to a supervisor and they said it was going to do no good

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