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Altice Convinces Judge to Throw Out N.J. Regulator’s Demand for Pro-Rated Cablevision Refunds

Phillip Dampier February 4, 2020 Altice USA, Consumer News, Public Policy & Gov't 1 Comment

A federal judge has blocked an effort to force Altice USA (doing business as Cablevision/Optimum) to issue pro-rated refunds to New Jersey consumers that cancel cable service in the middle of a billing period.

U.S. District Judge Brian Martinotti found in favor of Altice, blocking an order by the New Jersey Board of Public Utilities (BPU) demanding Altice stop its practice of not issuing partial refunds to departing customers and issue refunds to those that have already canceled service under the new “no refunds” policy.

Altice adopted its “no refunds” policy shortly after closing on its acquisition of Cablevision and Suddenlink, impacting customers in 21 states:

Cablevision: Effective October 10, 2016, service cancellations become effective on the last day of the then-current billing period. Optimum services remain available to you for the full billing period and there are no partial credits or refunds of monthly charges already billed.

Suddenlink: Your monthly subscription begins either on or the first day following your installation date and automatically renews thereafter on a monthly basis beginning on the first day of the next billing period assigned to you until cancelled by you. The monthly service charge(s) will be billed at the beginning of your assigned billing period and each month thereafter unless and until you cancel your Service(s). PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS.

Judge Martinotti

The controversial policy met with immediate objections from subscribers, some who complained to New Jersey’s telecommunications regulator and others that filed a class action lawsuit against the company in New York. In December 2018, the BPU found that Altice violated New Jersey state law by not offering prorated refunds for customers. It ordered Altice to cease the practice and issue suitable refunds to customers impacted by the new policy.

Altice argued that federal law specifically prohibits state regulators from getting involved in regulating cable service or pricing where effective competition exists and claimed it would cost at least $5 million to modify its billing software to automatically issue refunds.

Judge Martinotti was persuaded by Altice’s arguments, noting the BPU had previously granted Cablevision’s old owners a waiver for pro-rating in 2011 and that Cablevision customers in New Jersey have other competitive options, which strips the BPU of its regulatory authority over Altice’s rates.

“BPU’s order requiring Altice to prorate customer bills based on the exact dates of service constitutes rate regulation,” the judge’s order said. “Accordingly, the Cable Act preempts BPU’s order and Altice possesses a reasonable probability of success in the eventual litigation.”

The BPU had no immediate comment on how it plans to proceed in response to the judge’s ruling.

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waldo Barnes
waldo Barnes

Hate those Rats

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  • waldo Barnes: Hate those Rats...
  • John C. Hall: What you say is still true, in 2020. Our home phone service is very high and they offer only 1 home phone package. To drop the home phone line and k...
  • Kenneth: I want to sue them for abandoning my system and my investment in it....
  • Phillip Dampier: The thing about this policy change is that it appeared as a cryptic bill notice buried on a single invoice mixed in with lots of other notices. Most p...
  • Phillip Dampier: They turn you over to collections and potentially hit your credit. Your score will probably drop by more than 20 points and this will stay on your rep...
  • Phillip Dampier: If they admit you returned your equipment, you should be able to cancel this bill. If they don't help you by phone, file a BBB complaint online. If yo...
  • Phillip Dampier: You may live in a state where pro-rating is mandatory. Also, you transferred your account, which means it remained open, only the accountholder's name...
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  • Roux Oli: Judging by all of the comments I have seen, you are wrong. People are pissed, and rightfully so....
  • Darrell: The FCC has a place to file a written complaint. I did that and they forwarded it to Spectrum. Spectrum called today to acknowledge receipt of it an...

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