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Verizon Wireless Charges $5 a Month for Tool To Prevent Paying Even More

Phillip Dampier June 28, 2012 Consumer News, Data Caps, Verizon, Wireless Broadband Comments Off on Verizon Wireless Charges $5 a Month for Tool To Prevent Paying Even More

As Verizon Wireless implements its new “Share Everything” plan today, customers who discard their unlimited data plan in favor of Verizon’s new usage-limited plan can give the company even more money to make sure they are not bill shocked if someone on a family plan goes hog wild.

Verizon’s “Usage Controls” feature runs $4.99 a month and gives customers a tool to customize allowances for each plan participant:

Usage Controls

Usage Controls gives account owners, such as parents, the tools they need to help protect against overage charges and monitor their childrens’ or other controlled lines’ phone use. For more information, visit www.verizonwireless.com/usagecontrols. Usage Controls has the following features:

  • Data Allowances: Set MB limits to receive notifications or to control data usage. Notifications will be sent when the controlled line is nearing and has reached the allowance.
  • Purchase Allowances: Set dollar spending limits to control purchases of VZW branded content downloads. Notifications will be sent when the controlled line is nearing and has reached the allowance.
  • Voice Allowances: Set allowances to control usage for calls and receive free text alerts when controlled line nears or reaches the allowance. Stop additional usage once allowances are met.
  • Messaging Allowances: Set allowances to control usage for messpages and receive free text alerts when controlled line nears or reaches the allowance.
  • Time of Day Restrictions: Choose specific times of day, or days of the week, when a controlled line is restricted from voice calls, messaging, and data usage.
  • Blocked Contacts: Block communications with up to 20 contacts, including ten-digit phone numbers, international numbers, email addresses, instant messaging screen names, 411 and private/restricted numbers.
  • Trusted Contacts: Maintain up to 20 contacts that can always be reached, regardless of other Usage Control restrictions. These contacts can include ten-digit phone numbers, international numbers, email addresses, and instant messaging screen names.
  • Receive an alert when a controlled line with Usage Controls dials 911.

Note: Customers can also choose age-appropriate Content Filters as part of Usage Controls, or separately (free).

Even with the new usage controls, some customers are upset Verizon will extract more from customers’ wallets if they switch plans.

“My plan for my wife’s phone will be going from $33 for minutes, $10 for text, and $25 for data, all per month, to a plan that is $40 for minutes and text and $60 for data, all per month,” writes one Chicago Tribune reader. “So my monthly bill is going from $68 to $100, plus taxes and fees. If I add one more Smartphone, the total goes to $150 per month. How exactly am I saving anything?”

If You Die, Verizon Wireless Will Take Away Your Family’s Unlimited Data Plans

Phillip Dampier June 26, 2012 Consumer News, Verizon, Wireless Broadband 2 Comments

If you die, Verizon Wireless will bury your family’s unlimited data plans with you.

Amidst the brouhaha over Verizon Wireless’ impending transition to new Share Everything plans that will raise the wireless phone bills of a lot of Verizon customers, the wireless company is also quietly inserting a change in the terms and conditions that will strip away the unlimited data plans of surviving family members if the primary account holder passes away.

While the departed may no longer care about keeping worry-free data, surviving family members might:

Verizon Wireless has confirmed to PhoneNews.com that, effective June 28, Assumptions of Liability will be stripped of unlimited data plan codes during the account transfer. New customers receiving the account will be required to select from Verizon’s metered data plan add-ons for legacy Nationwide and America’s Choice II accounts, or switch to a new Share Everything plan.

The main problem, is that this will negatively impact those who suffer a loss in the family. If someone passes away, say a husband, the surviving widow can no longer keep the same plan terms. Worse, a customer cannot port out without an assumption of liability. This creates an awful Catch-22 potential for families looking to keep their phone numbers; either accept massively higher bills under Share Everything, or pay massively high Early Termination Fees to port out.

For many, the move is seen as unsurprising. Verizon’s CFO Fran Shammo stated that “all customers” would be forced onto a Share Everything plan once they went into effect, and upgraded devices. Verizon quickly clarified that customers who waived handset subsidies would still be permitted to keep their unlimited data plans, even when migrating from a 3G smartphone, such as an iPhone 4/4S, to a future LTE smartphone.

Verizon’s move wasn’t intended to directly target dead people, but rather stop customers from selling off their unlimited plans to the highest bidder on eBay. Using the Assumptions of Liability clause, the winning eBay bidder could take over control of a Verizon line grandfathered with a more favorable plan than the company sells today. Bids running several hundred dollars for the assumption of a line with unlimited data were not uncommon.

As PhoneNews reports, “Verizon Wireless defended the lack of a specific mention of this change, citing that they have said all along that Share Everything plans will apply to all new customers. For those suffering the loss of a family member, and use a Verizon unlimited data plan, it will be adding insult to injury that they may be forced off their plans.”

Sandra Bernhard: Dealing With Time Warner “An S&M Experience Without the Pleasure”

Phillip Dampier June 26, 2012 AT&T, Consumer News, Verizon 3 Comments

Recognizable New Yorkers are fed up trying to keep track of new security measures thrown at them by their telecommunications companies.

The New York Times Fashion & Style section (really?) took a dive into the frustrating world of pre-assigned passwords, captcha codes, and user verification questions that confound New York’s more prominent citizens, sometimes with hilarious results.

“It’s a nightmare,” the comedian Tracey Ullman told the newspaper. “These passwords just keep getting longer and longer. I try to think of a startling emotional thing that jogs my memory or something that’s frightening, or my grandmother’s name with 666 at the end. But I really don’t know what to do.”

In an effort to respond to an increasingly security-conscious online world, providers are password protecting subscriber information and equipment to keep prying eyes out. But sometimes those anti-hacking, anti-eavesdropping, anti-identify theft efforts become mind-boggling to confused customers who end up locked out of their own accounts.

Among the latest trends: locking down wireless routers with passwords straight out of the box.

Bernhard

Any long time Wi-Fi user already knows America’s largest open wireless network does not come from AT&T or Verizon Wireless. It comes from a company formerly known as “Linksys” (today Cisco). Customers confounded by wireless security simply plug in their new routers and start using them without setting any Wi-Fi password or enabling security measures.

Time Warner Cable tried to lick that problem by issuing pre-assigned passwords to customers using the company’s wireless router. Unfortunately, comedian Sandra Bernhard, never smart to antagonize, ended up with one that came with a mish-mosh of letters and numbers (they range from 13 to 28 characters) that cannot be changed.

“We have that one written down somewhere, but where it is I’d be hard pressed to tell you,” Bernhard told the newspaper, noting that her relationship with the cable provider is “an S&M experience without the pleasure.”

Verizon and AT&T love their creative security questions, designed to verify you are who you say you are. But New Yorkers who think too deeply about the questions are sure to be tripped up by the experience.

Jeffrey Leeds, a fixture on the New York social scene, tells the Times he hates questions like, ‘What is the name of your first girlfriend,’ because he unsure if that means the first girl he slept with or the first one he liked who never returned his phone calls.

The confusion inevitably leaves hapless customers writing down their password and security questions on sticky notes or in a notebook, which entirely defeats the purpose of private “only you should know” passwords.

Courtney Love thought she could outwit the hackers with her own system, based on mnemonics.

“You use the lyrics to a song,” she said, for example, “ ‘Lucy in the Sky With Diamonds’ — litswd-1 — and that way you can’t forget it.”

But the newspaper reports that worked until Love was tripped up by “Hey Jude.”

“I kept forgetting if it was ‘Hey Jude, don’t make it bad’ or ‘Hey Jude, don’t make it sad,’ ” she said. “So I gave up on that.”

But the most reviled security measure of all is the deadly, incomprehensible “captcha” code — the barely decipherable slanted text and numbers that real humans are supposed to be able to identify but spammers using automated tools cannot.

“Don’t you hate those?” Ullman said. “I always get those wrong because it looks like they were written by someone on LSD. It’s awful.”

Verizon Sells ‘Excess Spectrum’ to T-Mobile USA, With Conditions

Phillip Dampier June 25, 2012 Broadband "Shortage", Competition, Public Policy & Gov't, T-Mobile, Verizon, Wireless Broadband Comments Off on Verizon Sells ‘Excess Spectrum’ to T-Mobile USA, With Conditions

Despite perpetual claims of a wireless spectrum shortage, Verizon Wireless expects to have capacity to spare and has agreed to sell airwave licenses worth millions to T-Mobile USA if it can get federal regulators to approve a separate $3.6 billion acquisition of spectrum from some of America’s largest cable operators.

The deal will transfer surplus frequencies Verizon expects to acquire from its deal with Comcast, Time Warner Cable, Cox, and other cable companies in return for undisclosed compensation from the German-owned carrier. In return, T-Mobile will also turn over some of its spectrum to Verizon, most likely to give both companies a larger pool of contiguous spectrum.

The frequencies involved are expected to be in the Advanced Wireless Services (AWS) band (1700/2100MHz).

Wall Street analysts say the deal will remove T-Mobile from the list of concerns critical of Verizon Wireless’ deal with cable operators. It also may alleviate some criticism that Verizon is “hoarding” spectrum.

 

AT&T: The Official Cell Phone Company of the Democratic National Convention

Phillip Dampier June 21, 2012 AT&T, Consumer News, Public Policy & Gov't, Verizon, Video, Wireless Broadband Comments Off on AT&T: The Official Cell Phone Company of the Democratic National Convention

AT&T is ingratiating itself with both sides of the political divide, as the Democratic National Convention Committee names the company the “official carrier” of the convention.

While that is likely to bring good will for AT&T among convention delegates, politicians, and their families, Charlotte, N.C. residents are also welcoming the major upgrades that are coming with AT&T’s presence at the event.

The phone company is installing at least 50 micro-tower antennas atop light poles in downtown Charlotte, designed to boost capacity for both AT&T’s Wi-Fi and cellular networks. Another 10 mobile cell towers will be in place during the event to accommodate the anticipated 35,000 visitors attending the convention at Time Warner Cable Arena.

Verizon Wireless is also expanding capacity for their customers in Charlotte, announcing five new cell antenna sites and several portable mobile towers.

While the portable mobile-based towers will leave Charlotte at the end of the convention, the other upgrades are permanent, improving service in the city.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WSOC Charlotte ATT to be official carrier of DNC 6-20-12.flv[/flv]

Bipartisan AT&T is the official carrier of both the Republican and Democratic National Conventions. AT&T is already making improvements in Tampa for the RNC convention, now it is Charlotte, N.C.’s turn with upgrades on the way for the Democratic convention, ironically held at the Time Warner Cable Arena. WSOC-TV reports.  (2 minutes)

 

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