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West Virginia’s Public Service Commission Documents Over 4,000 Complaints About Frontier Communications

Phillip Dampier February 13, 2020 Broadband Speed, Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on West Virginia’s Public Service Commission Documents Over 4,000 Complaints About Frontier Communications

Today we present a roundup of videos from diverse news outlets around the country documenting ongoing, serious lapses in service at Frontier Communications.

MetroNews talks with West Virginia Public Service Commission chair Charlotte Lane about the thousands of service complaints on file regarding Frontier Communications. (4:39)

Special Investigation Reveals Scores of Frontier Customers in Wisconsin Enduring 911 Outages

Phillip Dampier February 13, 2020 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on Special Investigation Reveals Scores of Frontier Customers in Wisconsin Enduring 911 Outages

At least “dozens of people” in Wisconsin found they could not reach 911 because of Frontier’s repeated network failures. WSAW in Wausau reports in a special investigation that Frontier’s ongoing problems may be putting the elderly at risk. (6:02)

In this follow-up story, WSAW reports that local officials in Marathon County, Wis. need a long-term solution to Frontier’s growing service problems that often leave local customers without service “for weeks.” (1:25)

Rural California Communities Suffer With Extended Frontier Service Outages

Phillip Dampier February 13, 2020 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on Rural California Communities Suffer With Extended Frontier Service Outages

KRCR-TV in Redding, Calif., covers the increasing number of phone and internet failures afflicting area Frontier customers, leaving many in cell signal-challenged areas with no way to reach friends, family, or 911. (2:14)

Passing the Buck in Ohio: Taxpayers Pay to Maintain Safety Around Frontier’s Overgrown Utility Poles

Phillip Dampier February 13, 2020 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on Passing the Buck in Ohio: Taxpayers Pay to Maintain Safety Around Frontier’s Overgrown Utility Poles

In Steubenville, Ohio some residents fear Frontier’s alleged neglect of their utility poles is putting people’s safety in jeopardy. WTOV reports that Frontier is attempting to “pass the buck” to Ohio taxpayers to keep trees and brush clear from their poles. (2:45)

Waiting More Than Nine Weeks for Frontier to Repair Broken Landlines in Wisconsin

Phillip Dampier February 13, 2020 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on Waiting More Than Nine Weeks for Frontier to Repair Broken Landlines in Wisconsin

In Wausau, Wis., one local woman is speaking out about Frontier’s dismal performance as she passes nine weeks without a working landline. Frontier is in no hurry to fix the problem. WAOW-TV reports. (2:24)

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