I have been getting news tips {thanks Carsten, J, and others) about newspapers in Texas reporting that the Texas Internet Rationing Plan from Time Warner has been “postponed” until October, and this represents some sort of consumer victory.
Hardly.
First, this is not exactly breaking news. Landel Hobbs, Time Warner’s COO, already made mention the cap plan would begin implementation in Austin and San Antonio in October, presumably with a trial period. It sounds like Mr. Hobbs, bless his heart, already knew about the “consumer victory” that comes “as a result of complaints” before the Time Warner folks on the ground down in Texas knew, because they only started speaking about it this week.
Trials will begin in Rochester, N.Y., and Greensboro, N.C., in August. We will apply what we learn from these two markets when we launch trials in San Antonio and Austin, Texas, in October, but we will guarantee at least the same level of usage capacity in these trials.
Now, actual billing starts in January, up until they change their minds again.
A trial program intended to charge varying rates depending on usage was slated to begin this summer. The decision to delay the meter program was prompted mostly by customer reaction, said Gavino Ramos, Time Warner’s vice president of communication for South Texas.
“What happened as we’re continuing to listen was we worked in some of the comments and ideas that got sent to us,” Ramos said. “We came to the realization, let’s do this in October.”
Meanwhile, Rochester is the big “lucky winner,” joining Greensboro in starting the Internet Rationing Plan in August. I suppose it was inevitable our two cities come closer together, considering a whole lot of people exiting Rochester end up moving to North Carolina. Sooner is better in cities with fewer competitive choices anyway.
If Time Warner was truly responsive to its customers, it would drop this Titanic-like disaster of a rationing plan today.
There is no consumer victory here, and this company is still not listening. Instead, by putting off the abuse for a few months, they hope you will fall complacent and not continue to engage in a united effort to resist unwarranted capping of your Internet access. The first step of coping with an abusive relationship with your Internet provider is recognizing you are in one. Being told you are not going to get hit with punitive caps today, but in a few months, doesn’t change that. Don’t be a victim.