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Spectrum’s First Original Show, “L.A.’s Finest” Is Out of Touch and “Tonally Disastrous”

Spectrum TV subscribers are the only ones in the country that can watch Charter Communications’ first original Spectrum-exclusive production, “L.A.’s Finest,” available only on demand, on a channel somewhere in the thousands, if you or anyone else can find it.

A Variety review suggests a search to find the hour-long drama isn’t worth the effort:

“L.A.’s Finest” isn’t just a cop show. It’s a gambit — a bet placed by cable provider Spectrum that by providing not just access to HBO and HGTV but original programming of its own, it’ll stand out. The series, a Jerry Bruckheimer production set within the universe of his “Bad Boys” film franchise, is the beginning of a stream of on-demand Spectrum Originals programming that will also include, eventually, a comeback for “Mad About You.”

The idea of providing some added value to subscribers through original programming is a reasonable enough one (why not get in a game with so many players already?). But this particular show seems ill-suited to its format: Meant to live on an on-demand platform, this drama seems oddly unlikely to have been specifically demanded by anyone at all. A tonally disastrous half-comedy, half-melodrama about policing that draws in cartel politics and family angst, “L.A.’s Finest” seems designed to be vaguely, generically acceptable to have on in the background — which makes it a strange choice as the launching point for a set of programs that would seem to require viewers affirmatively choosing to tune in.

As cord-cutting grows epidemic, cable companies are looking for ways to keep you hooked to your cable TV package, and after watching Netflix and Hulu produce original series, why can’t cable companies do it too? Charter’s first original production stars Gabrielle Union and Jessica Alba as two female cops that sometimes take matters into their own hands in the cause of justice, while balancing family and relationships. Sometimes a drama, sometimes a comedy, the show feels like a network series reject from 20 years ago. It’s not the traditional police procedural that de-emphasizes the home life and character development of its stars, a-la Law & Order. Instead, it occasionally reminds viewers of the interwoven drama of NYPD Blue, a series now long gone.

Spectrum’s effort rubs against the grain in another way: although offering the first three episodes for immediate viewing, future episodes will be rationed out a little at a time, defeating today’s streaming reality of binge watching. The next two episodes are due May 20. Spreading out the nine episodes of season one could be a dangerous idea for a mediocre show that will require viewers to come back again and again to catch up. Many won’t. Others may never find the show in the first place, lost in cable TV Channel Siberia. Your best bet is to find the On Demand channel on your Spectrum lineup and it probably will be there. If you fall in love with the show, bookmark its streaming home page. You will get regular updates about future episodes.

If you do not have a Spectrum TV subscription, tough luck — no L.A.’s Finest for you. But considering the caliber of Spectrum’s first foray into original productions, that probably is not much of a loss.

A trailer for Spectrum TV’s original production, L.A.’s Finest. (1:48)

Bill Shock: When Your Charter Spectrum Promotion Ends…

Phillip Dampier May 2, 2019 Charter Spectrum, Competition, Consumer News 10 Comments

Your time is up. It may have been one, two, or if you are especially lucky — three years since you signed up for Charter Spectrum service. But your temporary reprieve from the high price of cable is over.

The bad news arrives in a letter:

Thank you for being a Spectrum customer. When you signed up for your services, you received a promotional discounted rate on your bill. This promotion is coming to an end. However, as a valued customer we are pleased to offer a new promotion for an additional year.

Spectrum certainly is pleased. You may not be. To avoid shocking you too much, the company does not provide a new “out the door” price. They wait until they send you your first post-promotion bill. The letter also does not remind you what you were paying, it breaks out the price of each component service of your bundle for the following 12 months in an effort to lessen the surprise.

For most Spectrum customers on a basic, new customer promotion lasting one year, the rate change is substantial — once you add it all up.

For a customer subscribed to Standard Spectrum TV with two DVR boxes, Internet Ultra (400/20 Mbps), and Spectrum Voice, here is what you can expect (prices and promotions may vary):

  • Standard Spectrum TV: Your promotional rate of $54.98 will rise to $86.97, an increase of $31.99.
  • Internet Ultra: The promotional triple-play bundled price of $54.99 increases to $74.99, up $20.
  • Spectrum Voice: The bundled price of $29.99 will decrease to $19.99, a savings of $10.

Spectrum Voice, Charter’s digital home phone line product, is the most vulnerable part of their triple play bundle. Scores of customers drop landline service at the end of a promotion because, in many cases, having the landline as part of a triple play package either came free (or almost free), or actually reduced the price of the bundle. By offering a lower rate going forward, Charter is making a token effort to convince customers not to abandon voice service, but as the company’s landline disconnects continue to accelerate, it clearly isn’t an effective tactic.

The letter also ignores Charter’s ever-rising Broadcast TV Fee, now $11.99 a month, and is compulsory for all cable TV customers. So the old monthly promotional rate of $155.75 for this particular package will rise to about $193.94, a difference of $38.19 a month. After a second 12 months, prices generally reset even higher to the published “rack rate.”

Since Charter took control of Time Warner Cable and Bright House Networks, efforts by customers to negotiate a lower rate got much tougher, but the company’s customer retention efforts have stepped up slightly over the last year. You should still expect to pay more than you did before, but it is often possible to negotiate a slightly better deal by threatening to cancel service. Some customers report more success discussing the matter in a Spectrum cable store, cable modem and set top boxes in hand. But do not be surprised if they shrug their shoulders and agree to your request to cancel your account on the spot. Spectrum, like many cable companies, has gotten pickier about who they offer promotions to, and are willing to say goodbye to barely profitable customers, especially those only subscribed to cable TV.

Spectrum Combats Cord Cutting With Spectrum TV Essentials: $14.99 for 60 Streamed Networks

Phillip Dampier February 20, 2019 Charter Spectrum, Competition, Consumer News, Online Video 1 Comment

In a move that clearly signals cord-cutting is taking a toll on Spectrum cable television, Charter Communications today unveiled a new streaming TV service priced to compete with “over the top (OTT)” streaming services like YouTube TV and DirecTV Now.

“Spectrum TV Essentials” will offer a package of 60 national cable networks for $14.99 a month, when the streaming service debuts in March. The lineup avoids costly cable channels focused on sports and will include no local channels.

“Spectrum TV Essentials is a OTT offering designed to provide Spectrum internet-only customers a new low-price, high-value video option,” said Charter CEO Tom Rutledge. “As we began to assemble the rights for this new video service, we received great enthusiasm and encouragement from these key programming partners, who share our view and embrace creating an innovative video offering we believe will resonate with our internet customers.”

Remarkably, one of Charter’s first programming partners for the newest slimmed-down cable TV package is Viacom, notorious for its bouquet of high-priced cable networks. Viacom has been so insistent on regular rate increases and forced bundling of multiple Viacom-owned cable networks, some cable systems like Cable One dropped all Viacom networks from their lineups just a few years ago.

A management change at Viacom apparently included a new willingness to combat cord-cutting.

“Viacom shared its strong belief and research that suggests there is a large untapped opportunity for a low-priced, entertainment-only bundle unencumbered by the high cost of broadcast retransmission consent fees and expensive sports programming,” Rutledge noted.

The 60-channel lineup is heavy on content from Discovery Networks, Viacom, Hallmark, and AMC. News junkies will be unhappy to find CNN, MSNBC, and Fox News are not on the lineup, although lesser-watched BBC World News, Bloomberg, and NewsmaxTV are there.

The full lineup:

A&E, AMC, American Heroes Channel, Animal Planet, AXS TV, BBC America, BBC World News, BET, BET Her, BET Jams, BET Soul, Bloomberg, Cheddar, CLEO TV, CMT, CMT Music, Comedy Central, Cooking Channel, Destination America, Discovery, Discovery Family, Discovery Life, DIY, Food Network, FYI, Game Show Network, Hallmark Channel, Hallmark Drama, Hallmark Movies & Mysteries, HDNet Movies, HGTV, HISTORY, IFC, Investigation Discovery, Lifetime, Lifetime Movie Network, Logo, MotorTrend Network, MTV, MTV2, MTV Classic, MTV Live, MTVU, NewsmaxTV, Newsy, Nickelodeon, Nick Jr., Nick Music, NickToons, Outdoor Channel, OWN, Paramount Network, Science Channel, Sundance TV, Teen Nick, TLC, Travel Channel, TV Land, VH1, Viceland, The Weather Channel and WEtv.

There will be no DVR option at launch, but Charter is reportedly testing cloud DVR technology for introduction later.

“We’re thrilled to expand and deepen our relationship with Charter. They share both our commitment to the evolution of the the Pay TV ecosystem as well as our understanding of the changing needs of consumers,” said Bob Bakish, Viacom CEO. “As the video marketplace continues to segment across price points and offerings, we believe a high quality, lower priced option for internet-only subscribers is very important. We’re excited to have our global brands as part of Spectrum TV Essentials at launch.”

Access will initially be available on the desktop through SpectrumTV.com and Spectrum’s Roku app. The service will also be available on iOS and Android phones and tablets, Apple TV, Xbox One, Amazon Kindle Fire, and Samsung Smart TVs.

Church of Scientology Launching New Cable TV Network Tonight

Phillip Dampier March 12, 2018 Consumer News, Online Video 1 Comment

The controversial Church of Scientology is going direct-to-home with its message to the masses with the launch of its new television network, Scientology TV, which begins regular programming tonight at 8pm EDT.

Although the Church was allegedly negotiating with Charter Communications to pick up the new network for its Spectrum TV subscribers, for now, it is confirmed the new network will launch on the DirecTV platform (channel 320), and for those owning Apple TV, Amazon Fire TV, Chromecast, and Roku devices. An app version of the network is also available for iOS and Android.

A countdown timer is currently running on the network with its tag, “Curious?,” which is a question/theme regularly seen in Scientology advertisements.

Over the weekend, Scientology leader David Miscavige appeared at Flag Land Base, the Church of Scientology’s spiritual headquarters in Clearwater, Fla., to announce the imminent launch of the network. In Los Angeles, L. Ron Hubbard Way has been blocked off at the southern end for a celebration when the network goes live.

The launch of the new network was a surprise for many, despite the fact the Church acquired the multimillion dollar production studios of public TV station KCET in Los Angeles in 2011. The Church said it intended to use the studios for programming production and satellite distribution of HD content.

Although the network has promoted “full episodes of your favorite shows,” the initial schedule is limited to in-house produced Scientology programs that promote the Church’s agenda. “The Truth About Drugs” is a documentary complaining about psychiatric medications, something the Church opposes. Other shows include, “Inside Scientology,” “The Way to Happiness,” and the teachings of Church founder L. Ron Hubbard.

Whether the network also intends to air mainstream television programming to attract viewers to its Scientology message is unclear at press time.

Church critics contend Scientology TV is the Church’s response to a devastating series of exposé documentaries and ex-Church member Leah Remini’s popular A&E series “Scientology and the Aftermath.”

“Scientology TV will be little more than ‘mystery sandwich’ propaganda which we’re already quite used to from the church and its YouTube channel, the kind of stuff it’s been airing during Super Bowls the past five years, for example,” wrote Tony Ortega, who writes The Underground Bunkeran authoritative blog about the Church and its dissident ex-members. “Those slick ads are designed to make viewers curious about Scientology without actually telling them anything concrete about it. And we have grave doubts that Scientology TV, the cable channel, will itself go anywhere near explaining what really happens in the Church of Scientology.”

Ironically, at the same time Scientology TV is launching, the ID network will be airing a Vanity Fair Confidential special about the “strange disappearance” of Shelly Miscavige, the wife of the current head of Scientology.

Charter/Spectrum Launches ‘Choice’, a True A-La-Carte Video Package for $25

Charter Communications has introduced internet-delivered cable television packages that its cable TV subscribers have requested for years, including one offering a true a-la-carte lineup of network TV channels and the customer’s choice of 10 cable channels for $25 a month.

Spectrum Choice was soft-launched this week and is a companion to a larger internet-delivered package of TV services targeting cord-cutters called Spectrum Stream, which is also available in many areas.

Although Spectrum customers can visit the order page to sign up for Spectrum Choice immediately, when we tested it this afternoon we found the website was not able to complete an order. It turns out Spectrum is initially “hand-selecting” about 100,000 customers in selected areas for Spectrum Choice, but won’t disclose exactly where those areas are. We know from some reviews, it is available in parts of Ohio.

For now, would-be customers can try building their own package from at least 65 cable networks, including several networks Spectrum usually bundles into higher cost Silver and Gold packages. For example, Turner Classic Movies, Hallmark Movies and Mysteries, and FX Movie Channel are all available to choose. Spectrum Choice also offers all three major cable news networks as well as Spectrum News (where available). ESPN, ESPN II, FOX Sports, NBC Sports Network, and NFL Network are also available for sports fans. Even Music Choice is included.

Spectrum Choice customers are not tied down with a bloated package of channels, except for the included large bundle of local stations, which includes ABC, CBS, NBC, FOX, CW, MyNetworkTV, PBS, and independent/foreign language over the air stations. The availability of public television is a rarity among online cable TV alternatives. In most areas, digital subchannels like Grit and MeTV are also included, depending on what networks are provided by stations in your area. You will also get several shopping channels, C-SPAN I, II, and III, and local Public, Educational, and Government Access channels as seen on your local cable system.

If you visit their website can complete an order online, you are qualified to receive their service. If there is no option to move forward to complete an order, you are not qualified to sign up at this time, but check back later or call Spectrum and ask.

The service relies on the Spectrum TV app (available on iOS, Android, Roku, and Xbox One) and the Spectrum website to stream video programming to customers, and no set-top box is required. DVR service is not worth the effort or cost. It requires a traditional DVR set top box and you can only watch recorded shows on the television connected to the DVR. Be aware there are also restrictions viewing some channels outside of the home, just as Spectrum’s cable TV customers already understand:

Linear OOH: Watching a live channel while away from home
VOD OOH: Watching on-demand content while away from home
TVE App Name: TV Everywhere App Name – Independent apps used by programmers or viewing on their websites
VOD Parity: Cable TV and Spectrum Choice customers get access to the same on-demand programming options.

Details (click the name of the package for more information):

Spectrum Choice TV

    If you don’t mind Charter/Spectrum choosing your channel lineup, a second option offers more channels for about the same price.

  • 7-day money back guarantee/trial, then $15 for the first month
  • To get the service, you must have an internet-only plan or an internet + voice plan from Spectrum. You cannot be a current traditional cable TV subscriber
  • After the first month, the service costs $25 per month for the first two years, including the Broadcast TV Surcharge, but excluding tax
  • After 24 months, price increases to $30 a month
  • Your assigned Spectrum TV username and password will also work on websites that authenticate you as a qualified cable TV customer
  • Premium channels are $7.50 each for HBO, Showtime, The Movie Channel, Starz, and Starz Encore or bundle all-five for $15 a month for two years. Epix is also available a-la-carte.

Spectrum Stream TV

  • $21.99 a month (not including $3 Broadcast TV Surcharge) for 25+ pre-selected channels including local stations and major basic cable networks
  • All features included with Choice TV work similarly except the lineup is not a-la-carte. But you may get more channels at a comparable price.
  • After two years, the price increases to $26.99. Starting in year three, the price rises again to $34.99.
  • The same $15 promotion for five premium movie networks noted above applies, if interested.

Spectrum’s promotion of Stream TV. (1:00)

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