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A Month After Maria Hammered Puerto Rico, Most Utilities Still Down

Phillip Dampier October 17, 2017 Claro Puerto Rico, Consumer News, Liberty/UPC, Public Policy & Gov't, Wireless Broadband Comments Off on A Month After Maria Hammered Puerto Rico, Most Utilities Still Down

As Puerto Rico approaches the first month anniversary of Hurricane Maria, only small amounts of incremental progress have been made restoring the island’s telecommunications networks badly damaged by the storm.

Wireless Service

According to the Federal Communications Commission, 75.3% of Puerto Rico’s cell towers are still out of commission and many of those restored to service are functioning on generator backup, often using portable cell tower infrastructure that offers a fraction of the coverage area normal service used to provide. The majority of restored towers are in the immediate vicinity of San Juan, while many other parts of the island remain totally without service. Claro, a Mexican-owned cell company that used to offer the best coverage across Puerto Rico still remains the most reliable after the storm. All four wireless companies operating in Puerto Rico are offering free roaming to customers so as towers are restored to service, the companies can provide coverage to as many residents as possible.

Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado.

The FCC believes approximately 61% — one percent higher than last week — of the population can now get some cell signal. But that figure is slightly misleading because the largest percentage of the population lives around or in San Juan, the city with the best service restoration so far.

In contrast, most cell sites in Texas, Louisiana, Mississippi, Alabama, Georgia, and the Florida Panhandle affected by two earlier hurricanes were restored to service within two weeks. Cellular providers point out the reason for the difference is the availability of commercial power and reliable backup generators, both not widely available in Puerto Rico even now.

The U.S. Virgin Islands, also devastated by Hurricane Marie, are also struggling with repair efforts. At least 55.4% of cell towers are out of service on those Caribbean islands, with 88.9% still down on St. John, the smallest of the three islands that make up the U.S. territory. Because repair efforts have been more effective on the other two islands, about 88% of the territory can now get a cell signal.

Electricity

NBC News reported today that 17.7% of Puerto Rico now has electricity, but it is very unreliable and there are daily outages that sometimes extend for hours. The Army Corps of Engineers hopes to have in place by next week — more than a month after Hurricane Maria made landfall in Puerto Rico — two 25-megawatt generators at a plant in San Juan to help stabilize electricity there. The generators arrived Oct. 13, and a target date of Oct. 25 may be missed because of ongoing inclement weather. Once installed, the generators will extend electricity to about 30% of the island — mostly in the northeastern section around San Juan — and stabilize power for those who already have it.

The government is prioritizing electricity restoration for public safety and hospitals, public/government institutions including sewage and water treatment plants, schools, and then the island’s large pharmaceutical industry, which own several large drug manufacturing plants.

The order of priority the government is giving to service restoration is upsetting Claro, one of the island’s largest cell companies.

“Businesses and the government itself can hardly operate efficiently without an appropriate telecommunications structure,” said Claro representative Pedro Andrés. “For example, without telecommunication services the bank could not operate and that means that there would be no access to money for people, businesses could not handle electronic transactions, medical plans would not work and suppliers could not dispatch. That is, the country would be paralyzed.”

Andrés wants the power authority to make sure that electric service is restored to cell towers as soon as practical.

Residents are being told they can expect 95% electricity service restoration by Dec. 15.

Cable and Telephone

Liberty Cablevision of Puerto Rico is only working for about 1% of its customers, so it is focusing on offering free Wi-Fi hotspots for now.

Diesel generators are currently powering some of the island’s 911 service centers, which are now back up and running normally.

Cable service remains basically non-existent in Puerto Rico because of the lack of electricity. Liberty Cablevision of Puerto Rico has reported it has restored full service to about 1% of its customers, although a significantly higher number will have service back immediately after electricity is restored. Liberty promises automatic service credits for the duration of the outage and has told customers to ignore billing that was already in the mail when the storm hit. Liberty is currently focused on reaching and retaining the goodwill of its customers with a network of free Wi-Fi hotspots.

The island’s landline provider reports there are six central switching offices out of service on the island and there are problems connecting long distance calls.

Broadcast Media

The following TV stations are confirmed operational: WKAQ, WIPR, WIPN, WTIN, and WNJX, but these nine are still off the air: WAPA, WIPM, WTCV, WUJA, WELU, WECN, WRSV, WORO, and WRUA.

As of today, 44 AM radio stations are confirmed to be on-the-air: WA2XPA, WALO, WAPA, WBMJ, WBQN, WCMN, WCPR, WDEP, WENA, WEXS, WGDL, WI2XAC, WI2XSO, WI3XSO, WIAC, WIDA, WIPR, WISO, WJIT, WKAQ, WKFE, WKJB, WKUM, WKVM, WLEO, WLEY, WMDD, WMNT, WNEL, WNIK, WOIZ, WOLA, WPAB, WPPC, WPRA, WPRP, WQII, WSKN, WSOL, WTIL, WUKQ, WUNO, WVJP, and WXEW.

These 29 AM radio stations are confirmed out of service: WABA, WBSG, WBYM, WCGB, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WISA, WIVV, WLRP, WMIA, WMSW, WNVI, WOQI, WORA, WOSO, WQBS, WRRE, WRSJ, WRSS, WUPR, WVOZ, WYAC, WYEL, and WYKO.

There are 36 FM radio stations back on the air: WAEL-FM, WCMN-FM, WEGM, WERR, WFID, WIDA-FM, WIDI, WIOA, WIOA-FM1, WKAQ-FM, WLUZ, WMAA-LP, WMEG, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD. WTOK-FM, WUKQ-FM, WVDJ-LP. WVIS, WVJP-FM, WXLX, WXYX, WYQE, WZNT, WZNT-FM1, and WZOL.

But these 22 FM radio stations are still out of service: W227CV, WCAD, WCAD-FM2, WCRP, WELX, WFDT, WIOC, WIPR-FM, WJDZ, WMIO, WNRT, WNVE, WQBS-FM, WTPM, WVQR, WXHD, WYAS, WZAR, WZCA, WZET, WZMT, and WZOL-FM3.

John Malone’s Virgin Media Teaches Brits About American-Style Rate Hikes

Phillip Dampier July 31, 2017 Consumer News, Virgin Media (UK) 2 Comments

British cable subscribers are getting a taste of American bill shock, courtesy of another dramatic rate hike from cable giant Virgin Media, now owned and operated by John Malone’s Liberty Broadband.

Virgin announced it will hike rates for a 13 TV channel and broadband package by $44.50 a month starting in August. Customers used to pay $8.92 a month for the package, or $51.89 for the year. Next month, they will pay $53.51 for the first month and $77.84 each month thereafter.

If you can afford the VIP Bundle, which includes 97 TV channels, you will also pay more next month. Virgin charges $137.84 a month today for the package. Next month, the same package will cost about $146 a month for the first year, increasing to $195 a month after that. Broad rate increases will also impact students on nine-month discount contracts, generally around $5 more a month.

Last August, Virgin jacked rates up quite a bit as well — $68.11 a year for those with a broadband and phone or “big bundle” package and just under $58 a year for those with broadband-only service.

“Nobody likes a price rise, and we understand this,” Virgin Media always writes on its website in response to rate increases. “That’s why we’re always looking to bring you the best Virgin Media experience.”

It seems Virgin is determined to get those in the United Kingdom experienced with American-style cable bills.

John Malone’s Liberty Interactive Buying Alaska’s GCI for $1.12 Billion

Phillip Dampier April 4, 2017 Consumer News, GCI (Alaska) 1 Comment

Cable magnate John Malone’s Liberty Interactive today announced it would acquire Alaska’s largest cable operator General Communication, Inc. (GCI) for $1.12 billion in an all-stock transaction.

Malone is the biggest individual shareholder of Charter Communications, Inc., and has decades of experience running cable companies in the lower 48 states and abroad. He also has experience structuring deals to avoid the U.S. tax authorities, and this deal is no different. Malone will pay zero taxes on the transaction by creatively spinning off the cable operator, first rechristening it as QVC Corp (named after his home shopping channel), then combining QVC Corp with Liberty Ventures and splitting off the combined company to existing Liberty Ventures shareholders. When the transaction is complete, Malone will again rename the cable company GCI Liberty and keep all the proceeds for himself and his shareholders.

GCI’s 108,000 customers won’t see any changes at the cable company and wireless venture this year. The deal is not scheduled to close until 2018.

GCI’s oldest customers may recall John Malone used to own the Alaskan cable operator, but under a different name. Until 1986, it was part of Malone’s Tele-Communications, Inc. (TCI) empire.

Expensive and usage-capped.

Malone’s operating philosophy these days is best represented by Charter Communications. GCI customers can eventually expect to see a dramatically simplified menu of choices for broadband, television, and telephone service. Broadband from GCI is expensive and usage-capped. Its $60 entry-level plan offers 50/3Mbps service that is “speed reduced” after 50GB of usage a month. For that reason, many customers prefer GCI’s “Faster” plan of 100/5Mbps service for $84.99 a month, with speeds curtailed after 250GB of usage. A gigabit tier is available in certain locations offering 1,000/50Mbps for $174.99 a month, speed-throttled after 1TB of usage.

Lionsgate Studio Buys Starz in $4.4 Billion Deal

Phillip Dampier June 30, 2016 Consumer News, Online Video Comments Off on Lionsgate Studio Buys Starz in $4.4 Billion Deal

starzPremium movie channels Starz and Encore have been sold to Lionsgate in a $4.4 billion cash and stock deal.

Originally created as a counterweight to increasingly expensive premium movie channels, John Malone wanted a cheaper in-house alternative and launched Starz in 1994 on many of his Tele-Communications, Inc. (TCI) cable systems nationwide. The movie channel never proved to pose a significant threat to Time Warner (Entertainment) or CBS/Viacom, which own HBO and Showtime respectively.

Malone maintained an interest in Starz and the mini-pay Encore Movieplex even after selling TCI cable systems to AT&T (which in turn sold most of them to Comcast) under his Liberty Media holding companies until 2013, when Starz (and Encore) were spun off as an independent company.

lionsgateThe sale was not a surprise and was expected for months.

Lionsgate gains a dependable outlet for its content and Starz and Encore gain access to 16,000 movie and TV shows and a studio to help it produce original content. Lionsgate is already known for its productions including Mad Men and Nurse Jackie. In a media release, Lionsgate says it currently produces 87 original series for 42 different American networks and has earned $7 billion in revenue from its movie releases in the last four years.

Starz continues to be the lesser known premium network, with 24 million subscribers. But many of those subscribers receive the premium movie channel for free or at a profoundly discounted rate as a promotion from their pay television provider. Encore, dubbed a “mini-pay” channel — a reference to the fact it costs about half the price of HBO and other premium channels — has a larger viewer base with 32 million subscribers.

Lionsgate is expected to be less committed to protecting the integrity of the cable television bundle and will likely broaden independent distribution of Starz and Encore through online video outlets and direct sales to consumers.

Germany Getting 400/20Mbps Unlimited Cable Broadband Starting at $40/Month

Phillip Dampier January 27, 2016 Broadband Speed, Competition, Consumer News, Liberty/UPC Comments Off on Germany Getting 400/20Mbps Unlimited Cable Broadband Starting at $40/Month

unitymediaWhile Comcast, Cox, Suddenlink, and a handful of other cable companies play games with usage caps and expensive broadband, Germany is getting some massive broadband speed improvements with no data caps, speed throttling, or rate increases.

Unitymedia, owned by Liberty Global (related to Liberty Broadband, Charter’s largest single investor), is giving Germans a broadband upgrade you wish you had. Starting Feb. 1, 3.2 million cable homes in the state of North Rhine-Westphalia  will see their broadband speeds double to 400/20Mbps at prices starting at just $40 a month, which includes a flat-rate landline with unlimited free calls across the German landline network, and a free combination wireless/Wi-Fi router and cable modem.

200 germany

Unitymedia’s current offer is for 200/10Mbps. Starting Feb. 1, those speeds will double.

Unitymedia, which also serves customers in the German states of Hesse and Baden-Württemberg, will still be using DOCSIS 3.0 technology for the speed upgrade. DOCSIS 3.1 is expected to bring even faster speeds and better service beginning later in 2016. The company also offers subscribers access to more than 1,000 public Wi-Fi hotspots across all three states, helping give DSL service serious competition.

While U.S. cable operators have dragged their feet on upgrades while raising broadband prices, Unitymedia CEO Lutz Schüler said his company would make the necessary investments to drive network upgrades forward without delay. Schüler may not have much choice. Telephone company Internet providers have benefited from increased speeds of up to 100Mbps that come from deployment of vectoring technology, which can dramatically boost DSL speeds.

The investment also intends to send a message to the telecommunications marketplace that hybrid fiber-coaxial cable systems can deliver dramatically faster and affordable broadband speeds than they often do today, all without usage caps or usage billing.

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