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Fox-Cablevision Cat Fight Claws New York: Battle Briefly Extends Into Broadband Before Fox Thinks Twice

Another fight over retransmission consent leaves New York-area Cablevision subscribers in the middle of a dispute they will ultimately pay for.

At 12:01am Saturday, an unintended economic stimulus package kicked in for New York area sports bars as News Corporation yanked Fox network affiliates in New York and Philadelphia from Cablevision subscribers in a dispute over programming fees.

WNYW-TV (Fox), WTXF-TV (Fox), WWOR-TV (MyNetwork TV), Nat Geo WILD, Fox Business Channel, and Fox Deportes were all replaced with a looped message from Cablevision attacking Fox for negotiating in bad faith and greedily demanding more money than the cable company pays for every other New York area broadcaster, combined.

The dispute sent sports fans scurrying for access to weekend sporting events blacked out on the cable system serving Brooklyn, Long Island, and parts of Connecticut and New Jersey.  Cablevision customers were denied yesterday’s New York Giants-Detroit Lions football game and Philadelphia Phillies-San Francisco Giants baseball playoff game.  For a brief period, Fox raised the ante by also blocking Cablevision broadband subscribers from accessing Fox programming on Hulu, until political pressure and complaints from consumer groups forced Fox to retreat.

At issue, as always, is money.  Broadcasters are increasingly insistent on being paid for the right to retransmit their programming over cable systems.  Without agreements, a broadcaster can insist that a cable system drop their station(s) from the lineup until a retransmission consent agreement can be reached.

For years, many smaller independent stations fought to get on cable systems — for free — especially in areas where poor reception made it difficult to watch.  Broadcasters increased local advertising rates thanks to the extended viewing area many cable systems provide.

But now that local ad revenue is not what it used to be, and with viewers going online for access to their favorite shows, agreements increasingly require cash payments for permission to carry stations.

For the nation’s largest television market — New York City, the amounts exchanged can be staggering — well over $100 million dollars each year.  With that kind of money at stake, disputes have become almost routine, and area viewers are sick of it.

“It’s all about the money,” complained resident Joe Figueroa. “They’re always greedy.”

Figeroa and fellow Bronx resident Shinequa Gaillard told WNBC-TV these disputes always leave customers in the middle.

Fox briefly yanked its shows on Hulu Sunday for Cablevision customers attempting to bypass the dispute

“I think neither one of the two are thinking about the customers and the viewers — neither one of them,” Gaillard said. “As consumers, what can we do? Nothing.”

Briefly over the weekend, viewers hoping to bypass the dispute by watching Fox programming on Hulu learned the network had decided to involve Cablevision’s broadband subscribers in the fight as well — blocking access to Fox-owned content.  Some of our readers, include PreventCAPS, noticed.

Stop the Cap! reader and Cablevision subscriber Jim in Garden City, N.Y., discovered the programming blockade when he tried to watch an episode of COPS on Hulu.

“Fox has gone hardball on us by blocking Hulu for anyone with a Cablevision IP address,” Jim writes. “This is how these bastards operate, cutting off programming even for those like me who don’t even have cable TV and should not be involved in this debate at all.”

Jim uses a rooftop antenna to access local stations, and does not subscribe to a Cablevision video package.  He’s convinced this is exactly why we need Net Neutrality enforced by law in the United States.

“Imagine if this was Comcast-NBC vs. Fox,” he warns. “Do you think Comcast wouldn’t think twice of pulling the plug on Fox’s website and video content if the two hated one-another?  They’d flip that switch off in a second.”

The implications did not go unnoticed by Free Press and other consumer groups.

“Consumers should have the right to watch online content, and this access should not be tied to a dispute over cable television carriage arrangements,” said S. Derek Turner, research director for Free Press. “This move is also an example of a major user of public spectrum abusing the public interest.”

The matter quickly also went political, triggering an angry response from Rep. Ed Markey (D-Mass.) urging the Federal Communications Commission to step in and “actively defend Internet freedom and consumer rights.”

A few hours after statements like that, Fox pulled back and restored access, but the point was made for those who recognize media companies have major involvement in online and over-the-air programming.

Israel

Rep. Steve Israel (D-N.Y.), whose district includes shut-out Cablevision subscribers, thinks these disputes have become way too common.

Cablevision subscribers have endured short-term lockouts from Food Network and HGTV, networks owned by ABC-Disney, and now this latest dispute with Fox.  Israel wants binding arbitration for these types of disputes, if only to shield customers from one side or the other yanking access:

“I spoke to officials today at the FCC and they confirmed they have offered to mediate arbitration and pledged to keep the heat on both parties to come to the table without disrupting service.  Haven questioned Chairman Genachowski about this issue in March, I know that he shares my concerns about the continued brinkmanship of these negations that threaten to leave customers in the dark.  I’m disappointed that both parties haven’t agreed to hold Giants fans harmless while negotiations continue.”

While Cablevision announced it was willing to enter arbitration to resolve the dispute, Fox officials refused, claiming it would reward bad behavior by the cable company.

Both players have their own websites defending their respective positions and trying to sign up viewers to help fight the battle.

News Corporation, which owns Fox, runs KeepFoxOn and is encouraging Cablevision subscribers to cancel subscriptions and switch to Verizon FiOS or satellite television.  It also accuses Cablevision of hypocrisy over their resistance to paying “fair fees” for Fox-owned programming.

Lew Leone, vice president and general manager of News Corporation’s WNYW and WWOR-TV says Cablevision wants special treatment:

Instead of negotiating like a responsible business, Cablevision decided to make this your problem in the hope that if they caused you, the viewer, enough inconvenience, then politicians would intervene.

That is what Cablevision’s call for “arbitration” is all about.   But ask yourself – do you think Cablevision would be ok with someone else stepping in to decide the price you pay them for cable and broadband service?

And the Cablevision family certainly doesn’t allow arbitrators to set the rates for their cable channels like MSG and AMC.  In fact, just a few weeks ago, MSG and MSG Plus went off the dial for millions of DISH Network subscribers – and MSG did not ask for arbitration.

Cablevision has called us greedy. It’s an interesting charge, given the fact that the price we’ve offered Cablevision for FOX5 and My9 is more than 70% lower than what the Cablevision family charges other cable operators for MSG and MSG Plus.

Frankly, it is hard to believe a company like Cablevision is accusing anyone else of greed.  Cablevision customers pay an average of $149 per month including up to $18 for broadcast stations – and that earned them an average profit of over $795 per subscriber last year.  Yet, they have only offered to pay less than a penny a day for FOX5 and My9.

Cablevision has stated that they intend to provide you with a rebate.  But if the rebate is equal to what they offered Fox for our stations, you can look forward to a credit of less than 30 cents on your next bill.

Cablevision officials fire back that they won’t be bullied.  The Cablevision website, along with a video airing on blacked out channels, accuses Fox of greedily demanding $150 million for stations, many of which customers can watch for free over-the-air:

  • Cablevision currently pays 70 million dollars per year for News Corp’s programming (which includes channels such as FOX 5, My9, FOX Business Network, National Geographic Wild, and FOX Deportes), and now they are asking for more than 150 million dollars for the exact same programming – no new programming, just another 80 million dollars per year for News Corp.
  • Cablevision has reached agreement with every other major broadcast station, including CBS, NBC, ABC and Univision. But News Corp is demanding more in fees for FOX 5 and My9 than Cablevision and our customers pay for all of the other broadcast stations combined!
  • We think in these economic times that this is outrageous, especially since FOX 5 and My9 are available for free over the air, and they make many of their most popular shows available for free on the Internet.
  • News Corp has pulled the plug on their most popular programming, holding viewers hostage until their unreasonable demands are met. NFL Football, the MLB playoffs and World Series, House and Glee are just a few of the programs that News Corp is depriving their viewers of in an attempt to bully us into accepting their unfair demands.
  • Cablevision is willing to accept binding arbitration from an independent 3rd party to settle this dispute. We call on News Corp to accept binding arbitration, and to put FOX 5 and My9 back on the air for our customers until we can come to a fair agreement.

Both sides have publicized their views in the local media, including full page ads in New York tabloids.  One from Fox targeted Cablevision’s owners personally, accusing the Dolan family of getting top dollar for lesser-watched sports networks under the MSG umbrella while playing hardball over program fees for channels 5 and 9, heavily viewed in the New York area.

Right now, Cablevision pays about 25 cents per month for both broadcasters.  News Corporation reportedly wants a dollar per month.

Forbes entertainment columnist Lacey Rose warns these repeated battles may bring unintended consequences from viewers, especially for Fox:

The networks’ current strategy –block programming while trading barbs with the cable operator in question—may do more harm than good, however, as consumers are (further) incentivized to find new ways to occupy their time. (Much as they did during the 100-day writers’ strike, when new scripted programming was shelved for months.) Still more worrisome, the resulting fees that will be passed down to already cash-strapped subscribers in the form of higher cable bills could end up pushing them away forever.

In an era of 1,000-plus channels and infinite entertainment on the Internet, the broadcast networks are already in a precarious position with younger viewers, which advertisers pay a premium to reach. Blackouts or not, nearly 70% of cord cutters are under the age of 34, according to a BTIG study released last month — and that doesn’t include a growing subset of these younger, tech-savvy viewers who never even bother with a cable subscription, preferring entertainment outlets like Hulu and Netflix for their content.  Though the networks are loathe to admit it, viewership continues to decline as the median age of the audience at the big four rises. In fact, thus far this season the median age of a prime-time viewer is 50 years old, according to The Nielsen Company.

But at least for now, as negotiations continue in the third day of the programming blackout, there appears to be no end in sight.  Cablevision has even engaged in some programming blackouts of its own, denying access to today’s New York gubernatorial debate to Verizon FiOS, which prompted an angry response from the phone company.

“Verizon FiOS TV customers and millions of other viewers served by other providers across the state have essentially been blacked out of the debate, denying them their rights as citizens and voters, since Cablevision is the sole broadcaster of the event,” said Michelle Webb, general manager and chief programming officer of FiOS1, Verizon’s news channel for Long Island and northern New Jersey. “And while the broadcast will be available on certain websites and some radio, those may not be practical solutions for many people.”

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Fox Cablevision Dispute 10-18-10.flv[/flv]

Stop the Cap! brings you a comprehensive roundup of coverage from the New York area regarding the Cablevision-Fox dispute, with coverage from WNYW, WABC, and NY 1 television, Cablevision and Fox themselves, and WINS and WCBS Radio.  (14 minutes)

Frontier’s Fiber Fantasy Island: “We Deploy Fiber-to-the-Home All Across the Country”

Frontier's Maggie Wilderotter escapes reality

Frontier Communications CEO Maggie Wilderotter has bought a first class ticket to Fiber Fantasy Island, where phone companies dream of delivering fiber-optic broadband service without actually deploying fiber.  They just tell you they did.

In an interview published today in The Oregonian, Wilderotter tries to convince residents Frontier’s arrival is good news, making promises about broadband and service improvements based on a company track record an independent observer would conclude she simply made up.

If Wilderotter’s command of the facts about her own company are reflective of “a distinct, improved image in its new territories,” Oregon is in big trouble.

Let’s review:

CLAIM: “We deploy fiber to the home all across the country. We don’t call it FiOS. We call it high-speed Internet. For our customers, the technology doesn’t matter. What matters is access, speed and capacity.”

REALITY CHECK: Frontier, as far as we have been able to determine, has not deployed fiber to the home anywhere in the country, with the exception of the FiOS network it acquired from Verizon.  Frontier Communications’ deployment of fiber optics to the home is comparable to the amount of fiber found in a box of Cookie Crisp cereal.  In their largest market, Rochester, N.Y., Frontier relies on the same legacy copper wire phone network it utilizes everywhere else.  It is highly misleading for Wilderotter to represent otherwise.  Fiber to the home means exactly that — fiber optic cable brought right to the home.  This is not a case of “you call it corn, we call it maize.”

This kitten is not an iguana.

Fiber optic cable is not also known as “high-speed Internet,” just as the cute kitten on the left is not called an iguana.  For the significant number of customers who ask Frontier to disconnect their service year-after-year, technology matters very much, and this particular phone company lacks it.  Frontier relies on the same DSL technology other phone companies and customers increasingly consider yesterday’s news.

In many Frontier service areas, there is no access to broadband because line quality will not support the service.  In Brighton, N.Y., a suburb of Rochester less than a minute from the Rochester city line, Frontier could only manage to deliver 3.1Mbps DSL speeds, and until recently Frontier was crying it needed a 5GB usage allowance because of the threat higher amounts of consumption might have on its network capacity.  Access, speed, and capacity does matter, which is why Time Warner Cable is picking up the bulk of its new broadband subscribers at Frontier’s expense.

CLAIM: “For high-speed, it means having speed and capacity in addition to reach. We’ll do add-on services. We have a terrific Yahoo-Frontier portal that will be a gateway on our high-speed Internet service. We are in the throes of putting together Wi-Fi hotspots that will be distributed throughout this market for customers.  If you’re a high-speed Internet customer of ours it’s free. We’re looking to put one at Hillsboro Stadium. Typically, we put them in hotels, convention centers, truck stops, trailer parks, outside parks, campuses for colleges, shopping centers, business campuses.”

REALITY CHECK:  Those “add-on services,” such as Frontier’s Peace of Mind, come with a price tag and are often required components of a bundled service discount offer.  As first impressions go, a company still relying on Yahoo! for a front end is not exactly on the cutting edge, nor are “portals.”  It’s like trying to impress new customers with free web space through GeoCities.  Actually, that is something Frontier could offer because GeoCities is now owned by Yahoo!

Frontier’s Peace of Mind Services

  • Hard Drive Backup: $4.99 per month
  • Hard Drive Backup + Unlimited Technical Support: $9.99 per month
  • Hard Drive Backup + Unlimited Technical Support + Inside Wire Maintenance: $12.99 per month
  • $50 early cancellation penalty if you get these services with a term commitment

Rochester’s experience with Frontier Wi-Fi has not been very impressive.  Most residents don’t even know the service exists.  The city and several suburbs offer limited Frontier pay-walled Wi-Fi service and a handful of free access hotspots in cooperation with Monroe County.  Unfortunately, many of the fee-based and free hotspots have fallen into disrepair and no longer function.  Signal strength is not impressive either, and many were not usable indoors.  We tested several of the free hotspots and discovered one only delivered a signal into a suburban parking lot, another only into an empty soccer field, and the third was not functioning at all.  Frontier’s record in Wi-Fi delivered more promises than actual service.

Those Wi-Fi services, by the way, are not free for all Frontier broadband customers.  Evidently Ms. Wilderotter is not acquainted with her own company’s products and services, nor Frontier’s own website:

So much for Wilderotter's claim Frontier's Wi-Fi network was free for all Frontier broadband customers.

CLAIM: “We deliver the highest value for the price you pay. We also have excellent customer service. We also don’t raise our rates every 12 months, no matter what.”

REALITY CHECK:  In Rochester, the out-the-door price Frontier charges its broadband customers is actually higher than that charged by Time Warner Cable, which delivers far faster connections.  In West Virginia, the state’s Consumer Advocate put together a chart depicting Frontier’s broadband prices.  Determine for yourself if it delivers the “highest value for the price you pay.”

Comparing Prices: Frontier's pricing doesn't look as exciting as Wilderotter would have you believe, as the West Virginia Consumer Advocate discovered

CLAIM: “If I look across the board at our basic service pricing, I don’t think we’ve raised prices anywhere in the last four or five years.”

REALITY CHECK: We looked and found Frontier demanding the right to increase basic service rates in New York by $2 a month each year for up to two years.  In fact, last November, the New York State Public Service Commission, at the request of Frontier, sent the company a letter authorizing a rate hike of $2 a month for customers in the state.  Even more enlightening was Frontier’s filing in August 2005 with the PSC demanding near-complete deregulation and rate relief allowing Frontier to raise rates up to $1 per month annually indefinitely for basic service.  Frontier also wanted consumer protection rules “relaxed” and ban the PSC from investigating consumer complaints.  One of the reasons they cited is that basic phone service is not the same critical service it used to be because people can communicate through blogs instead.

In fact, consumers should be asking why Frontier’s rates haven’t decreased.  From that same filing: “Frontier believes that with the decreasing costs and increasing bandwidths of new technologies and the acceleration of intermodal market entry, the market will cause rates for non-basic services in all parts of the State to decline.”

CLAIM: Local regulators tell me they did see a spike in billing complaints after Verizon took over. Any thoughts on why?“Whenever there’s a change — you change the name on the bill, you change the format — customers tend to look at it more closely. We always expect a spike in billing calls whenever we’ve done acquisitions. It has already (settled out).”

REALITY CHECK: As Stop the Cap! has reported, Frontier’s takeover in West Virginia has hardly “settled out.”  Service interruptions, forgotten service calls, and other problems have plagued the state to the point the PSC needed new hearings to review the situation.  Many of Frontier’s billing complaints come from customers choosing to cancel Frontier service, only to find unjustified early termination fees added to their final bills, even when customers never agreed to a term contract.  That problem was so serious in New York, the state Attorney General fined the company and ordered customer refunds.  Changing a customer’s bill by adding $100 or more to the total amount due will always get a customer to look at the bill more closely.

CLAIM: “One of the big opportunities that we’re working on is the ability to display Internet content and video on the television set.”

REALITY CHECK: That “big opportunity” has been available to broadband users for several years now.

CLAIM: We also have a new site that’s called myfitv.com. We carry over 100,000 titles of free television content on this site. It’s a little bit like Hulu on steroids. It’s provided free of charge to all our customers.

REALITY CHECK: MyFitv is not “a little bit like Hulu on steroids.”  In fact, it is Hulu.  Frontier simply used Hulu’s “embed” feature to take content, slap the Frontier logo on it, and add Google ads in an attempt to rake in a few extra dollars.  You can do exactly the same thing yourself.  Meanwhile, the service is added to customer bills showing an amount of $0.00, a very inexpensive way to try and impress customers with content Frontier never developed, deployed, or created — just like their phantom fiber to the home network.

CLAIM: “We think over time the Internet will also provide different packaging, different prices, different ways to buy content than the traditional viewing platform. We also think that mobility is important. We want to make sure that whatever you do you’ll be able to take it with you.  The Sling technology is interesting, too. It’s something we’re talking about DISH Network with.”

REALITY CHECK: Every time Maggie has talked about “different packaging and prices,” it has been in the context of an Internet Overcharging scheme — limited usage allowances, extremely high rate increases for those deemed to have consumed too much, etc.  And yes, Sling technology is interesting.  A company conceived of the idea, built it, developed a marketing plan, and sold it.  That’s a concept Frontier needs to understand.  You cannot transform a legacy network with words alone.  Here’s an idea.  How about conceiving of a real fiber-to-the-home network, build one, develop a marketing plan, and then sell it.  For those in markets like Rochester, it’s the only way Frontier Communications will avoid becoming the horse and buggy carriage maker of the 21st century.

CLAIM: You’re around Seattle, around Portland, but not in them yet. Is there any possibility that Frontier would build into another company’s market? — “There’s always a possibility. It’s not a priority for us. And the reason why it’s not a priority is we’ve got a lot to do, just in the service areas that we own today. When I’m humming on all cylinders there, and I’ve been able to do everything I possibly can in those areas, then I might look to extend service areas out.”

REALITY CHECK: Translation — “when pigs fly.”  Frontier would be laughed out of the Seattle and Portland markets.

Ms. Wilderotter needs to be a lot more open and forthcoming with the press.  Frontier’s business plan makes it clear the company’s future is serving uncompetitive rural markets that will be forced to tolerate the products and pricing Frontier delivers.  Where competition exists, let’s face facts.  Frontier is not gaining market share — it is losing it, eroded away year after year by uncompetitive, substandard products at high prices.

That’s a reality you are bound to miss if you spend too much time with Mr. Rourke and Tattoo.

Price War Looming for Internet TV Boxes: Roku Price Cuts, New Apple TV Box, Boxee On The Way

Phillip Dampier September 2, 2010 Competition, Online Video, Video 5 Comments

Apple TV returns in a convenient "fun size."

When Steve Jobs throws a stone in a pond, the ripples are felt by just about everyone.  One day before the unveiling of a new, slimmed-down version of Apple TV, the rest of the Internet TV industry reacted.  From some came price cuts, for others a defense of their business model relying on higher-priced boxes.

First to Apple.  Yesterday, Apple’s Steve Jobs unveiled the latest version of Apple TV, a product Apple has ignored for years.  Jobs once dismissed the set top box as an afterthought intended for “hobbyists.”  Considering the product’s enormous number of limitations, he may have been right.

The latest version of Apple TV bears little physical resemblance to the original, except for the square shape.  What used to look a lot more like a Mac Mini now looks like an oversized A/B switch.  The unit’s mini-me size comes with a mini-me price — $99.  For that, Apple dispensed with the hard drive and turned TV watching into a streaming-only affair.  HDMI remains the preferred method to connect with your television — component video connections are gone on the new version.  Optical-digital output is included for audio.  The new version of Apple TV also loses the coffee-warming capabilities of the original, which routinely heated up to 111 degrees.

For Netflix fans, Apple includes support for Netflix video streaming, which is the most welcome change from the dreary everything-iTunes/YouTube limitation that handcuffed the original.

The new Apple TV continues to have plenty of limitations however.  There is no Gigabit Ethernet connectivity, there’s no support for 1080p, the micro-USB port is locked down preventing native support of external hard drives, and you are still stuck using iTunes for much of Apple TV’s functionality.

Apple’s control-freak mentality also remains on full display, banning you from watching Hulu or watching shows from most of Apple’s competition (Amazon, network TV websites, overseas TV streaming sites, etc.)  No audio streaming from sites like Pandora is allowed, either.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bloomberg Coverage of Apple TV 9-1-10.flv[/flv]

Bloomberg News delivered extensive coverage of Apple’s latest product announcements, with many taking a positive tone about their impact.  Several reports are included covering every angle.  (20 minutes)

Boxee, built by D-Link

Current Apple TV owners cannot benefit from the software upgrades that are a part of the new Apple TV.  The two products are not compatible.  That probably won’t bother many current Apple TV owners who long abandoned Apple’s awful software, jailbreaking their units and installing XBMC, Boxee, or atvusb-creator.  All of these remain superior even to Apple TV’s newest software because they offer owners the opportunity to stream virtually any content from any source.

In fact, Boxee’s developers were relieved after watching Steve Jobs unveil Apple TV 2.0.  Boxee will release its own set top box in November for $199.  They defended Boxee’s $100-more price point on their blog, noting that Boxee will offer a completely open viewing experience, and delivers a more compelling set of features than Apple TV will offer:

We think people want to be able to watch anything that they can watch on their computer, only on their big screen TV.  There is an overwhelming consumer expectation that the content we can consume in our cubicles, our dorm rooms, and in our laps should be available in our living rooms, in full 1080p with a gorgeous interface.  It’s a simple premise, but the challenge is to do it in a way that makes sense in that space, so you can put your feet up, grab a remote and start watching. No keyboards, mice, windows or labyrinthine menus. It should be calm and it should be beautiful. And it *must* be open.

We all watched the Apple announcement. We walked away feeling strongly confident about the space it left for Boxee to compete. We have a different view of what users want in their living rooms.  We are taking different paths to get there. The Boxee Box is going to be $100 more expensive than the Apple TV, but will give you the freedom to watch what you want.

Those investing $99 in the new Apple TV might have a shot of getting the best of both worlds.  It’s a safe bet Boxee’s creators will be working on a version of their software to replace what comes with Apple TV, potentially providing a Boxee experience at an Apple TV price.

The Roku set top box

For those counting every penny these days, the arrival of Apple TV’s budget-minded update forced some companies to start cutting prices.  Roku, which has been around since 2008, was the first player to officially support Netflix video streaming.  Today, most Roku owners use their boxes for that purpose, but because Roku is also an open platform, anyone can create “channels” for the box to open up new viewing possibilities.  As a result, Roku has come a long way from its days as the “Netflix Video Player.”

Now it’s $20-30 cheaper, too.

Coinciding with the launch of Apple TV, Roku cut prices on its three boxes:

  • The standard-definition Roku SD is now $59.99 (down $20), but currently out of stock.
  • The popular Roku HD is $69.99 (down $30).
  • The Roku HD-XR, which adds Wireless-N capability and will support 1080p video after a firmware upgrade due later this year is now $99.99 (down $30).

Roku is running a promotion with Netflix that includes 50GB free on MP3tunes.com for a year to stream your iTunes music to your television if you buy any Roku HD player through this promotional link: www.roku.com/GetOne

Of course, still looming in the background is Google TV, due this fall on some new Sony TVs and Blu-ray players and the Dish Network satellite TV service.  Logitech is also bringing out its own standalone set-top box version — the Logitech Revue.

Although pricing for both Google TV and the Logitech Revue have not been announced, analyst Andy Hargreaves of Pacific Crest Securities thinks the Revue will cost between $250 and $300, which he believes is more than consumers would spend. “It’s a cool concept, but a tough sell,” he told USA Today.

Logitech is banking a lot on its new Revue box, as Logitech’s core business selling replacement computer mice and keyboards continues to falter — from $2.3 billion in 2007 to $1.9 billion in 2009.  As consumers replace $1,000 desktops with $400 laptops or web-ready smartphones, many aren’t interested in splurging for top of the line accessories Logitech includes in its product line, and webcams are already built-in to many laptops and phones.

Many more don’t want another box on their TV set.

James McQuivey, an analyst with Forrester Research likes the concept of Google TV, but believes it will succeed best if it’s already built-in to television sets or DVD players.

“It will change TV viewing forever,” he told the newspaper. “[But] you’d have to be a very technically oriented and TV-obsessed person to go through the pain of an additional box.”

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Google TV and Logitech Revue.flv[/flv]

An introduction to Google TV and three amusing ads from Logitech for the Revue: TV Misses You.  (6 minutes)

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/KGPE Frenso KWGN Denver New Apple Products 9-1-10.flv[/flv]

Apple’s other new products, including their iPod line, was covered by KGPE-TV in Fresno and KWGN-TV in Denver.  (5 minutes)

HBO to Netflix: Go Away – Only “Authenticated” HBO Subscribers Will Get Our Shows

Phillip Dampier August 23, 2010 Competition, Online Video 13 Comments

Netflix has a big problem.

As it gradually shifts its operations towards more instant, on-demand video streaming of movies and TV shows subscribers want, some well-connected studios and distributors have a vested interest in stopping Netflix in its tracks.

Among the most threatened is Time Warner’s HBO, which has watched premium movie channel subscriptions erode for years as consumers dump pay-TV for lower cable bills and Netflix subscriptions.  For up to five dollars less than what cable systems charge for HBO, Netflix customers get access to unlimited video streaming and can still check out one movie at a time on traditional DVDs.

Netflix is slowly evolving their business towards streaming and away from costly and labor-intensive DVD rentals-by-mail.  Customers enjoy the instant access to programming — no waiting for the mail or getting on a waiting list for popular titles.  Netflix does not have to pay ever-increasing postage rates either, or replace lost or damaged DVDs.

But for Netflix streaming to succeed, the company needs agreements with content producers — Hollywood studios and distributors — for so-called “streaming rights.”

One contract wins the right to obtain and rent out the physical DVD’s, which Netflix has had no problem in obtaining… eventually.  But another, separate agreement is needed win the rights to stream movies or TV show over the Internet.

So far, most of Netflix’s streaming agreements cover older movies and TV shows that have already found their way to Hulu or have been run to death on premium movie channels.  Anyone for Big, Fast Times at Ridgemont High, or Class Action?  These are all listed by Netflix as “new releases.”

Now Netflix wants to expand their library to include additional titles and they’ve run into a roadblock – HBO.

The premium movie channel controls streaming rights not just for its own programming, but also for Warner Bros., 20th Century Fox, and Universal.  Those three movie studios produce an enormous amount of movies and television shows, and without being able to contract streaming licenses, Netflix may be in big trouble.

HBO's Go service streams HBO movies, specials, and series to "authenticated" HBO subscribers

HBO intends to keep those shows, as well as its own, exclusively for itself and its cable and telco-TV partners.  As part of the TV Everywhere concept, HBO will dramatically expand its own streaming movie service — HBO Go, currently only available to authenticated Comcast and Verizon FiOS HBO subscribers.  Everyone else can forget about it.

The pay television industry — cable, satellite, and telco-TV, is more than happy to accommodate HBO sticking it to Netflix.  HBO Go could help sustain the premium movie channel and sell more subscriptions.

The video war means that Netflix will be in the DVD rental-by-mail service for years to come, if only to serve up movies and TV shows from those three studios.  More likely, however, is that Netflix will find a partner to help return fire — denying HBO access to movies controlled by Netflix.

Ultimately, consumers are likely to follow the content.  If Netflix controls it, consumers will sign up for that service.  If the cable industry controls it, they’ll be forced to keep their cable subscriptions.  It’s a high stakes game either way.

Hulu Plus is No TV Everywhere – Online Video With a Price Tag

Phillip Dampier June 30, 2010 Data Caps, Online Video, Video 6 Comments

Hulu has announced a new premium service that will deliver entire seasons of network TV shows at 720p high definition resolution for $9.99 per month (plus applicable taxes).

The concept of Hulu Plus has been around for months now, as Hulu’s owners (Disney, NBC Universal, News Corp and Providence Equity Partners) contemplate the increasing cost of delivering video to millions of Americans during an advertising industry crisis.  Advertising revenue no longer covers the costs, so Hulu hopes paying subscribers will.

The free version of Hulu isn’t going anywhere — in fact the service has just signed agreements with CBS and Viacom to bring shows that formerly were seen on Joost over to Hulu.  Time Warner (the entertainment company, not the cable operator) is also bringing some of its shows to Hulu.

But free viewers will continue to find access to the latest shows limited, typically to the last four to five episodes.  If you want to catch up on an entire season, you’ll need to pony up ten bucks.

The prospect of watching nearly every network show from ABC, CBS, Fox, and NBC over your home computer, television or other devices including the iPhone, iPod Touch, iPad, PlayStation 3, Xbox 360, and Blu-Ray players from Samsung, Sony, and Vizio would give you more than 3,000 viewing options to choose from.  But before getting too excited, there are some downsides to Hulu Plus:

  1. You’re still going to watch commercials. Just like basic cable, you are going to pay to watch commercials on Hulu Plus.  That will be a deal-breaker for many who believe if you pay a monthly fee for it, you shouldn’t have to watch advertising.  Netflix offers online viewing as part of its $9.99 monthly service and there is no advertising.
  2. You still have to wait to watch shows. There is no live streaming of network shows.  You’ll have to wait until the next day like everyone else on Hulu to catch the latest episode.
  3. Don’t you dare watch on your smartphone. With Internet Overcharging schemes in place at AT&T and presumably on the way at Verizon, nothing eats your allowance faster than online video.  Paying $10 a month for Hulu Plus will be dirt cheap compared to the overlimit fees you’ll pay if you exceed your usage allowance.

The cable industry still thinks it could have a better product in the end.  TV Everywhere’s variations from Comcast and other cable operators are provided free of charge to existing cable subscribers (although the advertising load may end up being greater).  Many cable network shows are better received than some of the swill served up by the networks, and cable could be free to provide season passes right from the outset.

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An introduction to Hulu Plus. (2 minutes)

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