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Editorial: Stop the Cap!’s View About the “Stop Online Piracy Act”

Phillip Dampier January 17, 2012 Consumer News, Editorial & Site News, Public Policy & Gov't, Video Comments Off on Editorial: Stop the Cap!’s View About the “Stop Online Piracy Act”

We have received several inquiries about where Stop the Cap! stands on the “Stop Online Piracy Act” — legislation currently in Congress designed to combat online piracy.  We’ve remained silent on this legislation for only one reason: we just haven’t have the time to cover it.  But I wanted to take a moment to answer the ongoing inquiries from readers about where we stand on this legislation.

In short, we oppose it.

As with virtually all legislation bought and paid for by large corporate interests, this attempt to thwart online piracy is yet another example of special interest overreach with a bountiful basket of unintentional consequences corporate lobbyists are not paid to consider when pushing the agenda of giant media and entertainment conglomerates.

As of yesterday, the Obama Administration seems to have recognized the growing opposition to the legislation from just about everyone apart from the corporate interests spending millions to promote and lobby it.  Some media reports seem to indicate SOPA is on the verge of being shelved, at least temporarily.  But you can be certain that like all monied legislation, it will be back.

Instead of a lengthy explanation about SOPA, we’d prefer to point you to some excellent pieces explaining why the proposed bill is a really, really bad idea.  Free Press has an organized campaign to stop the legislation in its current form, one that you should consider supporting, even if the bill is now languishing in Washington.  Also check out the Electronic Freedom Foundation’s web form to contact your legislators to oppose SOPA.

Stop the Cap! will participate in the Stop SOPA censorship campaign scheduled for tomorrow.  Visitors will first land on an information page explaining why this site “has been blocked.”  But that page includes a link to continue your journey back here, where regular coverage will continue.

Be sure to watch these two videos:

[flv width=”596″ height=”356″]http://www.phillipdampier.com/video/MSNBC Chris Hayes SOPA and Antipiracy Debated 1-15-12.flv[/flv]

Chris Hayes’ courageous in-depth debate about SOPA appeared on MSNBC, a network owned by Comcast-NBC, which ardently supports the legislation to the point of distributing pro-SOPA coffee mugs to employees. (18 minutes)

[flv width=”512″ height=”308″]http://www.phillipdampier.com/video/SOPA Marvin Ammori.flv[/flv]

Marvin Ammori’s assessment of the legislation appeared on Al-Jazeera English, one of the few news networks willing to discuss the proposed legislation on-air.  (4 minutes)

Tippecanoe and Fiber to the Home Too: Indiana Community Says Yes to Fiber Broadband

A western Indiana fiber-to-the-home project first envisioned more than five years ago is finally moving forward as it wins unanimous approval at the Tippecanoe County Redevelopment Commission.

Lafayette and West Lafayette, Ind., home to prestigious Purdue University, has a broadband problem.  Broadband advocates claim current providers Comcast and Frontier Communications underserve Tippecanoe County.  The former has put western Indiana on the “long list” waiting for service upgrades, and Frontier Communications offers little more than slow speed DSL in the region.  While Purdue arranges for its own Internet connectivity, off-campus students and area residents have had to make due with what the local cable and phone company offers, which isn’t much according to the locals.

“Comcast service has recently improved, but there is a big difference between Comcast service in a city like Chicago and what they deliver this part of Indiana,” shares Stop the Cap! reader Nick Jefferson, who tipped us to the recent developments.  “Frontier is a complete waste of time, and they have alienated customers across Indiana after taking over from Verizon Communications.”

In 2005, Tippecanoe County officials met with Verizon to encourage construction of its FiOS fiber-to-the-home network in western Indiana, as it had planned for the eastern Indiana city of Fort Wayne.  But Verizon sold off its Indiana landline operations to Frontier Communications, which has since shown little interest in expanding the fiber to the home network it inherited.  Now the county is considering financing a fiber network itself, to be ultimately run and administered by Cinergy MetroNet, which already provides service in the Indiana communities of Connersville, Greencastle, Huntington, Madison, New Castle, North Manchester, North Vernon, Seymour, Vincennes, and Wabash.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WLFI Lafayette Ultra-high-speed net may be headed here 3-21-11.flv[/flv]

WLFI-TV explained the basics of the new fiber-to-the-home network and how it will be paid for in this report from March, 2011.  (2 minutes)

The $40-50 million project would not come out of taxpayer funds directly.  Instead, a novel financing approach would cover construction costs over a 15-20 year period using a combination of MetroNet investor funds and a “tax increment financing” district, which would provide a temporary tax abatement during the period the network is being paid off.  Taxpayer dollars would not be exposed — the financial risks would be to MetroNet and its investors alone.

A fiber to the home service would provide a network capable of gigabit broadband speeds, but historically Cinergy has offered lower speeds to their other Indiana customers, albeit at highly competitive pricing, along with packages of video and phone service.

Larry Oates, head of the West Lafayette redevelopment commission for the project, says the fiber network delivers more than just the promise of better broadband service

“This project could be a great economic development tool,” Oates told The Exponent. “It is up to the businesses and residents who live here to decide what to do with it. We are just facilitating their potential.”

The County Commissioners will decide later whether to give the project a final approval.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WLFI Lafayette Tippecanoe County moves forward with plans for Fiber to Home 1-9-12.mp4[/flv]

WLFI in Lafayette reports Tippecanoe’s fiber to the home network has gotten unanimous approval from the country redevelopment commission.  (2 minutes)

Breaking News: Comcast’s Nationwide E-Mail Outage

Phillip Dampier January 13, 2012 Comcast/Xfinity, Consumer News Comments Off on Breaking News: Comcast’s Nationwide E-Mail Outage

Comcast’s e-mail service failed for customers across the country this morning, creating a storm of complaints on Comcast’s customer support forum.

The outage appeared to begin at around 10:00 ET this morning and blocked access to customers relying on Comcast for their electronic mail.

Stop the Cap! reader Bob dropped us a line to let us know about the problem, and its impact appears to be near-universal for Comcast/Xfinity customers.

One reader who managed to get through on Comcast’s overwhelmed customer support phone line sent along this news:

“I contacted Comcast and got a recording that their email servers are having technical issues and their techs are aware of the problem and are working to resolve the issue. They did not give a time frame when the servers would be back on line.”

A Comcast employee reported:

“This is a top priority issue we are working on right now and have all the required engineers working hard to fix this.  As a workaround, can you try accessing your email using the online mobile site:

http://m.xfinity.com/m/ “

As of 12:45pm ET, e-mail services were starting to return to normal, but with a new problem — a flood of backlogged e-mail is now trying to work its way to customers, delaying the sending and receiving of new e-mail messages.

Users of other web-based e-mail services like Gmail are unaffected.

Comcast Spanked for Sneaky Truck Roll Fees; Certain Maryland Residents Getting Refunds

Phillip Dampier January 13, 2012 Comcast/Xfinity, Consumer News Comments Off on Comcast Spanked for Sneaky Truck Roll Fees; Certain Maryland Residents Getting Refunds

Some Comcast Cable customers in Montgomery County, Maryland are due refunds ranging between $19.95-39.95 for “truck trip fees” that came as a complete surprise.

Since 2007, Comcast has been quietly charging customers for service repair calls that the cable company determines are the result of inside wiring defects, customer-instigated equipment failure, or “no-cause” visits that find no problems with the customer’s service.  But after 85 Comcast customers in the county complained about service call fees that were never disclosed to them, Comcast is agreeing to return the money to affected customers.

Montgomery County, Maryland

In an agreement with the Montgomery County Office of Consumer Protection, Comcast must disclose that service call fees may be applicable under certain circumstances.  Customers must be given the option of canceling the service call with no penalty.

Service call fees are not charged when the company finds trouble in its own equipment or wiring.  In many cases, service call fees come at the discretion of the service crew dispatched to customer homes.  Customer attitude towards the cable company employees can make a big difference in getting them to waive fees, even if the problem turns out to be the customer’s responsibility.

Comcast is not alone charging fees for customer-created problems.  Verizon charges up to $110 in Maryland; RCN — a competing cable company — charges up to $49.95.

Under the terms of the settlement, Comcast does not have to admit any wrongdoing.

Judge Dismisses Hidden Cable Modem Fee Lawsuit Against Comcast

Phillip Dampier January 13, 2012 Comcast/Xfinity, Consumer News, Public Policy & Gov't 2 Comments

Motorola cable modem

A California federal judge has thrown out most of a class action lawsuit that charged Comcast with marketing broadband service plans without disclosing extra fees for cable modem equipment.

The head plaintiff, Athanassios Diacakis, claimed Comcast sold Triple Play promotions over the phone and in the media without mentioning customers would also have to pay additional fees to lease a cable modem.  Diacakis accused the cable operator of violating California’s tough false-advertising laws by not fully disclosing all fees and surcharges while explaining the promotion.

U.S. District Judge Saundra Brown Armstrong disagreed, however, dismissing most of the plaintiffs claims.  The judge didn’t declare Diacakis’ claims untrue, but ruled they were insufficiently documented to proceed to trial.

“The [amended complaint] fails to specify when or where Comcast advertisements were viewed, the content of those advertisements, or which of them in particular Plaintiff relied upon,” Armstrong wrote.

Diacakis is free to submit an amended complaint if he wishes to proceed with his class action case.

Comcast charges customers $7 a month to lease cable modem equipment, but invites customers to purchase their own cable modems to avoid rental fees.  Many customers do just that, choosing from several dozen approved models Comcast will provision for broadband customers.  The cost to purchase cable modem equipment ranges from $50-125 on average, depending on the cable modem selected.  It takes less than two years for purchased cable modems to effectively pay for themselves at Comcast’s current rental rate.

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