QUBE's "revolutionary" interactive wired remote control, from 1978 (courtesy: QUBE-tv.com)

Happy Thanksgiving to all Stop the Cap! readers.

While we take a break from our usual reports, let’s turn the clock all the way back to 1978, an era before broadband (or dial-up for the most part) and even before most of the basic cable networks know today existed.  Cable television was not even an option yet in many communities, although discussions about the concept were well underway.

In Columbus, Ohio Warner Cable constructed an experimental two-way cable system called QUBE, which brought 30,000 homes in the city access to interactive, locally-produced programming.  Viewers could vote on different topics, share their opinions, answer quizzes, and order individual pay-per-view movies — a new concept for most people back then.

Cable television in 1978 didn’t deliver CNN, TNT, ESPN, or any of dozens of other cable networks that are household names today.  Instead, most delivered clear signals of broadcast television stations received over the air from a master antenna mounted high above the local cable company, supplemented with text-based information channels running newswires, sports scores, financial tickers, weather and other wire service reports.  Locally produced government, public access and educational programming covered much of the rest of the channel lineup.  Cable radio hooked up to home stereos and delivered improved FM radio reception and some privately run cable radio stations.

QUBE was no different in this respect.  The bulk of the programming people watched came from local broadcasters and imported stations from Indianapolis, Cleveland, Cincinnati, and Athens — all selected from a wired remote control.  It total, QUBE carried 30 channels, 10 of which were premium or pay per view.  The concept was so revolutionary, some folks traveled from miles around to record sample programming off the system and share copies of videotapes with other cable enthusiasts.

QUBE was not a financial success for Warner, however.  The costs to produce interactive programming, building brand new cable systems, and purchasing the equipment to run them, caused Warner to accumulate $875 million in total debt by 1983.  It abandoned the concept a few years later because new cable networks and superstations were rapidly signing on, creating a huge number of new viewing options that effectively drowned out the locally-produced interactive shows.  Cable would remain a one-way medium, at least for awhile.

Watching the enthusiasm of Ray Glasser, who produced the video included below, all over a 30-channel cable system was fascinating, as was watching the assortment of television stations sampled from more than 30 years ago.  And check out those supermarket prices listed on one of the text channels Ray previews.  After a series of sales and ownership transfers, Warner Cable still exists in Columbus.  But today, we know it better as Time Warner Cable.

[flv width=”422″ height=”327″]http://www.phillipdampier.com/video/Qube.flv[/flv]

A video tour of Warner Cable’s QUBE system in Columbus, Ohio, produced in 1978 by Ray Glasser.  (50 minutes)

Additional details about Time Warner Cable’s new TV Essentials package, which provides a more limited cable TV lineup to viewers are making their way to Stop the Cap!

So far, Wall Street appears generally unimpressed with Time Warner’s efforts to retain customers planning to depart the cable company over cost issues.  Richard Greenfield of BTIG says consumers have to give up too much to subscribe to a package that deletes many of America’s most popular basic cable networks and delivers no HD programming.

The package seems to alienate every age group.  Stop the Cap! confirmed Time Warner Cable made most of the decisions about the channel lineup themselves, and although some networks are insistent about not being excluded from such packages, many of the decisions about what channels to leave out were made by the cable company.  For example, younger viewers will miss Comedy Central despite the fact the network is hardly the most expensive basic cable channel around, and nothing prevented them from carrying it.  We’ve also learned the Essentials package deletes several more channels some consumers will consider deal-breakers to lose.  We’ve confirmed in Ohio, customers will have to give up Food Network and The Weather Channel.  No Ms. Palin’s Alaska either — TLC is also off the channel lineup.

We’ve learned from a few of our readers in Akron and Cleveland who inquired about the new package that Time Warner told them they cannot continue to get phone or Internet service with the Essentials package on their account.  We earlier heard customers were supposed to be excluded from promotional deals for these services, not banned from buying them at any price.  We’re trying to get a confirmation from Time Warner’s northeast Ohio division about this, and suspect there might be some mis-communication going on here.

Greenfield adds Time Warner is offering a lousy deal to budget-minded consumers.

“Cable subscribers looking to save money have already defected to Dish Network’s $40 package called America’s Top 120, which is better than TV Essentials,” he noted.

Meanwhile, residents in upstate New York — watch out.  Time Warner Cable is finalizing its decisions about 2011 rate increases which are likely to be announced in mailers sent just after the holidays.  A source tells Stop the Cap! the rate increases will echo the ones in North Carolina.  The biggest rate increases will hit customers only getting one or two services from the cable company.  Video customers can expect the largest increases.  Phone rates will likely remain unchanged for most.

Customers will be encouraged to avoid the rate increases by bundling services.  Time Warner Cable raised rates on western New York customers three times in 2010 for different services.  This rate increase, likely effective in February, will be similar in percentage to the one announced last winter.  The company will blame programming costs and also use the introduction of several new services, including Primetime on Demand, Look Back, and Remote DVR as  justification for the rate hikes.

We’ll have much more coverage on this in late December.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WFMY Greensboro TWC Rate Hike 11-22-10.flv[/flv]

You can preview the excuses for forthcoming rate hikes from Time Warner Cable by listening to a company representative in North Carolina deliver them to customers there, who will see their rates increase Dec. 3rd (from WFMY-TV Greensboro).  (2 minutes)

While ivi enjoys the fruits of the Cablevision-Fox dispute which drew suburban New Yorkers to sign up for service, another “online cable system” with an even more obscure reputation in North America has launched live “HD-quality” streams of British television, most of the major television stations in Los Angeles, and hardcore porn.

FilmOn, the brainchild of British billionaire Alki David, has been in beta for at least a year — until ivi stole a lot of its potential thunder by selling access to network stations from Seattle and New York City for $4.95 a month.  Since ivi’s arrival, FilmOn has taken off the “beta” label and opened their service to all-comers.

We’ve been playing with FilmOn for about a month ourselves here at Stop the Cap!, but have not written about it until now because the service operates like a moving target.  Yesterday’s channel lineup may be quite different the next day, and pricing has changed at least twice for the service in a matter of weeks.  While the service says it’s not in beta, it sure feels like it.  So, with this in mind, we present a brief review of the service as it exists today, the 2nd of November.  Don’t blame us if the channel lineup has changed since.

Alki David is the founder of FilmOn

FilmOn has a bigger reputation in Europe, especially in the United Kingdom where British viewers hunger for access to America’s latest series and specials.  Getting access to FilmOn’s beta test was a badge of honor for many English speaking European beta testers craving direct feeds from CBS, NBC, and ABC stations in the United States.  Now Anglophiles on the other side of the pond looking for direct access to British television can now watch it live.

FilmOn uses its own free HDi player, which incorporates a viewing window, channel lineup, programming guide, and facilities to schedule recording shows for later viewing.  The player also includes authentication to protect the streams from unauthorized viewing, a bit of irony for many of the channels on the lineup which gave no authorization to be there in the first place.

The player software and layout is more advanced than ivi, and FilmOn’s picture quality is far superior to what we saw when viewing ivi’s streamed content.  However, FilmOn’s streams are far more likely to suffer from interruptions and buffering problems, and higher picture quality does not mean much if your favorite show sputters to a halt every 10 seconds or so.  That happened a lot with Los Angeles area signals on the channel lineup, especially in the evening.

The software allows users to increase the video buffer size, presumably to reduce re-buffering video pauses, but we found little difference in video quality regardless of how we configured it.  FilmOn either needs more robust American servers or allow the player to adapt to real world Internet connection quality by temporarily reducing the video encoding rate to deliver a stable signal.

FilmOn’s channel lineup changes regularly — way too regularly.  Since we started testing, entire groups and segments of channels have disappeared, returned, disappeared again, and many are back once more.  This is the biggest flaw FilmOn delivers to its paying subscribers, who simply cannot count on channels sticking around for long.  This is an issue FilmOn must address.  Paying customers don’t mind new channels being added to the service, but sudden removals will alienate them very quickly.

Like ivi, the centerpiece of FilmOn is delivering network broadcast station feeds.  Unlike ivi’s reliance on New York and Seattle-area stations, FilmOn prefers Los Angeles for its lineup.  That’s a definite improvement over Seattle area stations for Pacific time zone viewers.  But keep in mind Los Angeles stations are notorious for breaking away from regular programming to cover tragedies that regularly seem to impact southern California, from crazy car chases with Hollywood celebutards to the region’s various natural disasters.  While that is a plus for news junkies, someone seeking out a network show may find it interrupted by breathless reporters covering the latest wildfire, flood, earthquake, civil disturbance, or… killer bee attacks.

FilmOn Channel Lineup

KCAL-TV Los Angeles: KCAL is an “independent” station in Los Angeles delivering huge blocks of news programming to southern California audiences.  KCAL’s original reputation was its strong news coverage beyond Los Angeles, especially in Ventura County, the Inland Empire, and Orange County.  Although coverage of major breaking Los Angeles news events remains a hallmark of KCAL, the station is today owned by CBS, and is secondary to KCBS-TV.

KTLA-TV Los Angeles: KTLA was Los Angeles’ only true superstation, although it was seen mostly on cable systems in the western half of the country.  It used to be an independent station, but today is affiliated with the CW television network, which almost seems beneath it.  KTLA has an exceptional evening newscast and is well known for its coverage of major breaking news, but with the CW’s youth focus, the station’s news coverage has been dumbed down, especially in the morning.

KCBS-TV Los Angeles: The area’s CBS affiliate, KCBS partners with KCAL-TV in newsgathering.  Since the station is owned outright by the network, unless breaking news occurs you are certain to get all of the CBS lineup from KCBS.  The station has a lot of resources to cover breaking news stories, even after budget cuts reduced the news staff.

KVCR-TV San Bernardino: The Inland Empire’s PBS affiliate.  In large cities like Los Angeles, multiple PBS stations are not uncommon, typically sharing some major programming while different stations specialize in different programming at other times (educational, current affairs, nature, etc.)

KPXN-TV San Bernardino: The area’s Ion-TV affiliate, delivering religious and family-oriented programming.  Ion stations generally do not produce locally originated programming.

KTTV-TV Los Angeles: Fox’s Los Angeles affiliate delivers all of the Fox lineup and classic laid-back Los Angeles-style news coverage, especially in the morning.

KCOP-TV Los Angeles: KCOP used to be an independent station, but today serves as Los Angeles’ MyNetworkTV affiliate.  The station’s strongest years are now well behind it.  Today, it’s a dumping ground for a lot of shows other stations won’t take.  Fox owns the station, which means Fox shows occasionally air on KCOP during breaking news events being covered live on KTTV.

KNBC-TV Los Angeles: The area’s NBC station delivering the full lineup of NBC shows.

KOCE-TV Huntington Beach: Orange County’s local PBS station used to be considered a secondary PBS affiliate for Los Angeles, airing only about a quarter of the PBS lineup.  But on January 1st, KOCE will become LA’s most important PBS station as KCET-TV goes “independent.”

KABC-TV Los Angeles: The ABC station for Los Angeles, which includes a strong local newsgathering operation.

Universal Sports: The digital sub-channel network usually found on NBC stations carries an all sports format.

4 Music: An on-demand music video channel broadcast from the UK.

Scuzz: A British music video channel covering hardcore and metalcore genres.

Flaunt: Originally a dance music video channel targeting a LGBT audience, today the network delivers electronic dance music to all audiences.

Bloomberg: The well-known business news channel comparable to CNBC or Fox Business.

RAI Sport: RAI is Radiotelevisione Italiana, Italy’s public broadcasting network.  RAI Sport delivers Italian-language sports news and live coverage of soccer, motor-racing, and a range of other sports from southern Europe.

Dubai Sports: Emanating from the United Arab Emirates, Dubai Sports carries Arabic language coverage of sports ranging from extensive soccer coverage to camel racing.

Viva: is a music and entertainment channel serving the UK and the Republic of Ireland, owned and operated by MTV Europe.

Russia Today: Russia Today is the video equivalent of the Voice of Russia World Service on shortwave, delivering programming in English, Russian, Arabic and Spanish.  Funded primarily by the Russian government, the channel broadcasts a news-heavy diet of shows that speak to respective target areas.  For example, the network carried an extended interview with Ralph Nader commenting on today’s elections in the United States.  The channel tries to avoid blatant propaganda in their broadcasts, but has no problem celebrating Russia’s accomplishments and its importance in world affairs.

Sky News: The British news channel from the company that brought America Fox News Channel.  Less overtly biased than its American counterpart, its investment in international newsgathering and need to keep up with competition from the BBC has garnered the news channel considerable respect for the depth and breadth of its coverage, especially of live events.  But its political coverage definitely swings to the right.

BBC News 24:  The domestic 24/7 news channel from the BBC.  Similar to CNN, this news channel targets news of interest to domestic British audiences.  Very highly respected for its sober news coverage and unflappable anchors, many of whom are well-known to any BBC viewer.

TVE Spain: Spain’s state-owned public broadcaster delivers current affairs and entertainment programming from Madrid to a global Castilian Spanish-speaking audience.

CNN International: The external service of CNN, targeting global audiences outside of the United States with a heavy diet of international news typically delivered by anchors without American accents.

Clubland TV: A unique British music channel entirely devoted to on demand viewing of video tracks from the Clubland series.  It’s almost entirely dance music oriented and beats the pants off MTV Europe’s dance music channel in the ratings.

E4: This channel is like the British version of the CW, targeting youth audiences with shows aimed at teen viewers.  It airs a heavy diet of shows acquired from American networks, some in current runs (Glee) and others in reruns (Friends, Beverly Hills 90210).

CBBC/BBC Three: The BBC’s children’s programming network delivering shows of interest to viewers 16 and under.  (Also see BBC Three.)

JSC Sport Global: Also known as Al Jazeera Sports, this network delivers Arabic speaking audiences some of the most popular sporting events, having acquired the rights to major soccer league coverage.  Operated from studios near Doha in Qatar, most of the anchors are dressed in traditional thawbs.

Film 4: A British channel devoted to movies — traditional and current, without editing them to pieces or slapping on-air graphics and logos all over the screen.

ITV: FilmOn delivers the three network suite of channels from the commercial ITV network.  ITV1 is the original ITV network delivering the network’s most popular British shows.  ITV2 depends on mostly on series and shows imported from the United States.  ITV3 targets over-35 audiences with repeats of classic ITV series and American reruns like Quincy, M.E.

BBC: FilmOn also carries all four BBC entertainment channels, which include:

• BBC One: The flagship channel of BBC television, bringing the hallmark of BBC produced programming to audiences.
• BBC Two: More edgy than BBC One, new untested British series often turn up first on BBC Two.  Two also more closely represents today’s multicultural Britain, and major segments of airtime are turned over to locally-produced broadcasts from the BBC’s regional TV broadcast centers in Northern Ireland, Scotland, and Wales.
• BBC Three: Shares time with youth-focused CBBC, BBC Three starts programming in the evening hours targeting audiences from 16-34 years old.  Almost all of its content is produced domestically or from Europe.
• BBC Four: This BBC network targets highly educated viewers with intelligent documentaries, highbrow entertainment, current affairs, art and science programming, and international foreign language imports.  Although respected for the depth of programming, critics occasionally make fun of BBC Four’s interest in obscure or narrowly targeted programming.

Channel Five: Britain’s lowest rated channel delivers lots of American reruns and shows that others have rejected.  The network has garnered about as much respect as MyNetworkTV has in the United States, and is derided as an economic mess.  The network has been sold several times, and is now owned by tabloid newspaper publisher Richard Desmond, who is pouring money into the venture.

One genre of programming FilmOn airs that ivi doesn’t touch is adult entertainment.  FilmOn currently has two hardcore porn channels — Adult XXX and Filthon XXX Latina.

Pricing for FilmOn services runs $9.95 per month (or $99 a year) with adult channels priced $5.00 per month extra.  FilmOn promises to beef up its Spanish language programming shortly with the addition of Los Angeles stations Azteca América (KAZA), Telemundo (KVEA)
 and Univision (KMEX).

A company spokesman said FilmOn is also available through mobile smartphones and will work on 3G networks without an app download.

In the coming weeks, FilmOn plans to add local stations from New York, Chicago, Miami, Dallas, Houston, and Seattle, which may give ivi some serious competition.

Still missing from the lineup are digital mini-networks like Retro TV which air classic TV shows.  Also missing, but perhaps not relevant to FilmOn’s marketing are Canadian networks like the CBC, Radio Canada, Global and CTV.

Something else missing is permission from any of these stations and networks to be included on FilmOn’s lineup, something it shares in common with ivi.

All of the major networks filed suit in September against FilmOn.com in the US District Court for Southern New York demanding a restraining order to stop the streaming as well as demanding damages.

Remarkably, FilmOn’s parent company is publicly traded on the German stock exchange and has been operating in Europe for over a year with few problems.  But running into a brick wall of entertainment conglomerates in the United States may require FilmOn founder Alki David to spend some of his billions to fight his way through a torrent of litigation.  Even if the courts see David’s company clear, the next step will be fighting the inevitable, well-financed lobbying campaign to get Congress to enact legislation to ban such enterprises (unless those doing the lobbying own and control them).

For now, FilmOn’s player provides extensive free previews of their content so feel free to explore.  But don’t get too hooked on any of FilmOn’s channels.  What you see today may not be around tomorrow.

Time Warner Cable is probably changing your channel lineup, or already has — removing several analog channels you used to receive as part of your Standard Service subscription and moving them to digital.

For customers with digital set top boxes, the change happens without most noticing the difference.  The formerly analog signal still shows up in the same place, only the transmission format has changed.

But customers without set top boxes will notice as channels disappear forever from their lineups, replaced with… nothing.  But their cable bills will remain exactly the same, despite the loss of channels.

For Stop the Cap! readers like Bev, today spelled the end of Animal Planet and The Travel Channel, among others.  For those in Rochester, N.Y., last night was the last chance to watch C-SPAN 2, The Travel Channel, TruTV, Discovery Health, and Shop NBC in analog.  In Buffalo, it was bye-bye to The Travel Channel, C-SPAN 2, TV Guide Channel, and CMT.

It some states, particularly Texas, Time Warner Cable is sticking it to Public Access, Educational, and Government channels, moving them all to digital.  In some cases, cable companies and AT&T U-verse have managed to forever bury these PEG channels in Digital Channel Siberia with channel numbers in the high hundreds or even thousands.  For many subscribers, a search and rescue team couldn’t find their new channel positions.

It’s all a part of a larger plan to slowly erode away analog channels in favor of digital service, which takes up far less bandwidth on Time Warner Cable systems.

As cable systems are nearing capacity and do not wish to spend millions to commit to further upgrades, switching out analog service in favor of digital can provide enormous new capacity to accommodate HD channels and forthcoming DOCSIS 3 cable modem service upgrades.

Unfortunately, these channel changes will irritate subscribers who do not want to pay for set top boxes and do not want them on their televisions.  If you are among this group of box-haters, Time Warner Cable will continue to slowly drop more and more of the channels you used to watch without bothering to reduce your bill for the channels you no longer get.  Eventually, virtually all analog channels will probably disappear, replaced by digital versions you will need a set top box to view.

In many areas of upstate New York, Time Warner is trying to placate angry subscribers by offering one set top box at no charge for one year.  But here comes the tricks and traps — Stop the Cap! confirmed with Time Warner Cable this evening that only those customers without any set top boxes in their home can take advantage of this free offer.  If you already have a box, you’ll continue to pay for it even though your neighbor is getting one free for a year.  After the year is up, pony up — each box costs $7.80 a month ($7.50 for the box, $0.30 for the remote).

At least Texans are getting a better deal from Time Warner Cable — Broadcast Basic subscribers will get their boxes free for five years, Standard Service customers will get them for one year.  But beware — if Time Warner needs to roll a truck to install your box in the San Antonio area, be prepared to cough up $39 for the service call.

For broadband customers, there is some good news.  Virtually all major Time Warner Cable service areas facing channel changes like this will receive DOCSIS 3 upgrades and the chance to obtain faster Internet service by the end of 2010, even those communities bypassed for earlier upgrades.  You will also get additional HD channels.  In western New York, for example, Time Warner Cable plans to add a large number of HD cable channels by mid-fall:

On or About September 2, 2010:
Style HD
BBC America HD

On or About September 9, 2010:
National Geographic Wild HD
MTV HD
Comedy Central HD
Nickelodeon HD
Spike HD

On or About September 16, 2010:
History Channel International HD
CMT HD
Hallmark HD
VH-1 HD
Cooking Channel HD
DIY HD
TWCSN HD
YNN HD

On or About October 1, 2010:
Womans Max HD
HBO Latino HD

Time Warner Cable is convinced subscribers are confused about the enormous number of channels that occupy today’s cable dials.  With today’s rapid growth in HD channels, the cable company is introducing some dramatic channel realignments for its customers in the Carolinas.

Next month, customers in the Triangle will join Time Warner Cable’s Common Digital Lineup, a project to align channel assignments throughout the two states.  When complete, all digital channels will be located in the same place on the dial throughout the Carolinas.  The company is also switching to a theme-based channel lineup.  Each category will have its respective channels grouped together.  Among them: news, general entertainment, sports, children’s programming, music, and movies.

For those in the northeastern states, this doesn’t represent anything new for the cable company — Time Warner Cable systems in New York, for example, have grouped digital channels into categories for years.

But the Carolinas realignment does make it considerably easier to locate HD channels, which will be aligned with their standard definition counterparts.  For example, CNN will soon be found throughout the Carolinas on channel 400.  Finding CNN HD becomes effortless – just put a “1” in front of the channel number — 1400.  The Disney Channel is on channel 200.  Disney Channel HD is easy enough to find — it’s now on channel 1200.  Even local channels are easier to deal with.  In Greensboro, for example, WXII, the NBC affiliate, will be on channel 120 for standard definition viewing or channel 1120 for HD viewing.

Complete channel lineup guides for the Carolinas are available from Time Warner Cable’s website.

[flv width=”432″ height=”260″]http://www.phillipdampier.com/video/News 14 Carolina In Depth Melissa Buscher TWC digital lineup changes 3-2010.flv[/flv]

Time Warner Cable’s House Organ, News 14 Carolina, delivers plenty of airtime to spokeswoman Melissa Buscher, who gushes about the channel alignment changes completed in Charlotte this past March.  (3 minutes)

The new lineup will take effect for North Carolina customers on the following dates:

The new channel lineup will be grouped as follows:

• 100’s – Local Broadcasters & Local Programming
• 200’s – Kids & Family, Learning & Discovery, Faith & Inspiration
• 300’s – Entertainment, Home & Leisure, Shopping
• 400’s – News & Information, Music
• 500’s – Sports
• 600’s – Movies
• 700’s – Premiums, Pay-Per-View Events
• 800’s – International
• 900’s – Music Choice
• 1000’s – On Demand
• 1100 and above- High Definition

Meanwhile, a lot of other Time Warner customers would prefer to share their continued displeasure with Time Warner’s “new and improved” program guide and DVR configuration menus.  Mystro Navigator has mystified a large number of customers who can’t stand the software and don’t understand why Time Warner radically changed it in the first place.

One Raleigh customer complains the software upgrade turned his DVR’s fast forward and rewind buttons into mud.  The upgrade dropped the 4x fast forward option which rapidly scanned through recorded programming.  Fast forwarding through commercials has become a nightmare because the box automatically rewinds about 10-20 seconds behind the point where the customer stopped fast-forwarding.

Buffalo and Rochester, New York customers have also given the software a hostile reception.  Some customers in Buffalo have canceled Time Warner Cable over the upgrade and switched to Verizon FiOS. In Rochester, a few residents have noted it has become much more difficult to manage manual recordings or setting the DVR up to record series properly.  The most common complaints:

• No apparent “jump to end” in playback
• Fast forward and rewind are not accurate
• Finding shows by title is laborious at best
• Recording shows and series has become needlessly complex by the changed menu structure
• No apparent 4x fast forward and reverse
• Program descriptions are heavily truncated on DVR recordings
• Erasing and managing recorded shows often drops you out of the DVR menu
• DVR recording is not consistent
• Configuring Navigator to work with HD sets is confusing for the uninitiated
• Extremely sluggish channel changing, responsiveness

Dealing with Navigator and the Time Warner Cable remote control, especially in the dark, should be an Olympic event.  One Buffalo resident has thrown up his hands:

Time Warner reminds me of former Illinois Governor Rod Blagojevich. Both have severe technology handicaps. I watched the governor get fired on The Apprentice because he couldn’t use a cell phone or send an email or use the simplest technology.

Time Warner can’t seem to design a clicker that works. Mine has 63 buttons and looks like part of a 767 cockpit console. Hello? All I want is channel, volume and on/off.

The Time Warner remote doesn’t have a single on/off button — it has two – a ‘system’ and a “power” button. The engineer who designed that monstrosity should be dragged through the streets by a mob of angry senior citizens who must fumble with that thing every day.

Some tips have been circulating informally among Time Warner Cable engineers about how to deal with Navigator’s temperamental behavior:

Navigator Guide Data:

1. Newly installed or downloaded guides can take up to 24 hours for all seven days of guide data to populate. In many cases, new installs may only go out by three days until a full 24 hours have completed.
2. When Setting Up Series Recording for your first week with Navigator: (and even thereafter if you can help it) DO NOT DELETE SHOWS IN THE MIDDLE OF RECORDING THEM! Let Navigator do at least one complete recording of a series. If you need to delete a series, do it through the Series Manager, but before the recording starts. If you delete a series in the middle of recording it, Navigator will think it made an error, and will keep looking out for more episodes to record of that series.
3. Navigator needs to see AT LEAST ONE instance of a series for the populated guide data to be able to record it. Remember, under Record Series With Options you can set up on what channel(s) the series should record, the number of episodes to keep, and set series priorities.

[flv width=”480″ height=”340″]http://www.phillipdampier.com/video/Time Warner Cable Dealing with Navigator 5-2010.flv[/flv]

Time Warner Cable produced these two videos to assist Navigator customers trying to understand how to record programming or set up their televisions to properly display cable programming.  (3 minutes)