[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Bloomberg Hope You Like Sports You are Paying for Them 12-17-12.flv[/flv]

Bloomberg TV investigates how much those sports channels are costing you as part of your monthly cable bill. The surprising answer: many times more than America’s most familiar basic cable networks.  (1 minute)

Comcast is asking New Jersey regulators for permission to raise rates for its Limited Basic service, offering primarily local television channels, by 40% in 2013.

Comcast of Central New Jersey has filed a request with the Board of Public Utilities to adjust the rate for limited basic service from around $15 a month to more than $21.

The company blamed inflation, programming and “external” costs for the rate increase, which is just shy of the maximum amount permitted by law.

Federal law permits regulators to oversee cable rates for the broadcast basic tier, which provides customers primarily with local television service. All other tiers of service are unregulated.

New Jersey officials are asking state residents to comment on the proposed rate increase until Jan. 17. Comments may be sent in writing to:

Acting Director, Office of Cable Television
New Jersey Board of Public Utilities
44 South Clinton Avenue 9th Floor
P. O. Box 350
Trenton, NJ 08625-0350

Comcast has no intention of waiting for approval, however. It will begin charging the new, higher rate on Jan. 1. Should the board reject the rate increase, customers will be given a refund.

Eight channels are missing from Raleigh-area televisions.

Time Warner Cable dropped eight analog channels from its lineup in Raleigh recently, advising customers they will need either a digital transport adapter (DTA) or standard set top box to get those channels back.

But one Raleigh customer tells Stop the Cap! those DTA boxes are hard to come by at the moment, forcing some to get costly set top boxes instead.

“We have been told three times by Time Warner Cable there is a multi-week wait for the free boxes, but we can get all the set top boxes we want today, for more than $6 a month each,” complains Rachel, who has three TV’s that need a box solution. “You think they would have waited for enough equipment before they took the channels away.”

Now missing from the analog lineup: C-SPAN, CMT, Oprah Winfrey Network, VH-1 Classics, Discovery Fitness & Health, Lifetime Movie Network, TruTV and the Golf Channel.

Jim DuBreck thought he had nothing to worry about when Time Warner sent him a postcard alerting him those eight channels were only going to be available in digital starting this month. He told ABC11 he already has a digital TV. Time Warner did not tell him that was not enough to keep watching.

DuBreck later learned the cable company not only converted the channels to digital, it also encrypted them. His digital TV would still need either a set top box or DTA. Only he is still waiting for the five DTA boxes for his own televisions.

Time Warner told the station they have seen a much higher demand than anticipated for the adapters. So, there may be some temporary delays before receiving one. DTA boxes are free for two years, set top boxes are not.

Customers better get used to it. Time Warner is gradually converting their systems to digital lineups, so as time goes by, more analog channels will disappear.

Time Warner Cable explained why:

“Moving analog channels to digital frees up capacity in our network to bring customers faster internet like we just did last week when we boosted the speeds of our standard internet service by 50 percent. Providing channels digitally also allows us to offer customers more because it’s dramatically more efficient: We can deliver up to four HD channels, or as many as 12 standard-definition digital channels, using the same capacity as it takes to carry one analog channel.”

[flv width=”600″ height=”358″]http://www.phillipdampier.com/video/WTVD Raleigh Cable customer upset over Time Warner changes 12-14-12.flv[/flv]

WTVD in Raleigh helps Time Warner Cable customers understand where some of their analog channels are going.  (3 minutes)

A Comcast customer in Albany, Calif. got the cable company to pay her $290 towards the purchase of a new television after her cable box went out with a bang.

Kay Corlett’s television, plugged into the back of the box, was an unintended casualty.

Corlett had no trouble getting Comcast to replace her defunct cable box at no charge, but her television was another matter.

“I was very distressed because I had the feeling that they caused the problem so they should be taking care of it very quickly,” Corlett told KGO-TV News.

Corlett played phone tag with a supervisor assigned to investigate her claim and other Comcast employees proved unable to help.

Attitudes changed when KGO’s “7 On Your Side” consumer team intervened. With Comcast’s ongoing intransigence threatening to end up on the evening news, Comcast quickly asked their insurance company to cover the loss.

Corlett received a check for $290 which she put towards the purchase of a new and improved television.

Comcast called the incident extremely rare and recommended customers use surge protectors on their electronic equipment. It was unclear whether the cable box spontaneously failed or if a surge in a nearby power line caused the problem.

[flv width=”600″ height=”358″]http://www.phillipdampier.com/video/KGO San Francisco Comcast buys woman TV after cable box exploded 11-26-12.flv[/flv]

KGO-TV in San Francisco helped Kay Corlett get compensation for the damaged television she says failed after her Comcast cable box exploded.  (3 minutes)

Bewkes

What cord-cutting?

The “other” Time Warner — the separate entertainment company no longer affiliated with Time Warner Cable, has a chief executive who regularly downplays the threat of cable customers dropping television service and switching to alternate forms of online viewing.

At a conference in New York, CEO Jeff Bewkes said cord cutters largely fell in two categories:

1. Low income households who could never afford cable and still can’t;
2. Wealthy kids who grew up without cable television, still don’t have it now that they are living on their own, but can easily afford “three Starbucks a day” and don’t mind paying just about any price for the cost of content they actually want.

Bewkes cannot understand what people are complaining about when they open their monthly cable bill. After all, he argued, the value of  cable television and broadband have gone up with larger channel packages and speed upgrades without major price hikes.

But Bewkes’ definition of “major” may differ from those in middle class households who cannot afford rate increases that far outpace inflation year after year.

For now, Time Warner signaled it intends to remain loyal to the “all-or-nothing” cable package. That makes the chance of finding their entertainment shows available a-la-carte or online on-demand without a paid subscription pretty poor.