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NY Times’ Reality Check: Feds Should Block the Godzilla-Sized Time Warner Cable-Comcast Merger

Phillip Dampier May 27, 2014 Broadband Speed, Comcast/Xfinity, Competition, Consumer News, Public Policy & Gov't Comments Off on NY Times’ Reality Check: Feds Should Block the Godzilla-Sized Time Warner Cable-Comcast Merger

free_press_comcast_twc_market_shares-791x1024The New York Times recommends the Justice Department and Federal Communications Commission reject Comcast’s $45 billion purchase of Time Warner Cable, if only because the combined company will have an unregulated choke-hold on telecommunications services not seen since the days of the regulated AT&T/Bell monopoly.

In an editorial published Sunday, the newspaper called out many of the “merger benefit”-talking points claimed by the two cable giants as specious at best, hinting some even bordered on misleading:

By buying Time Warner Cable, Comcast would become a gatekeeper over what consumers watch, read and listen to. The company would have more power to compel Internet content companies like Netflix and Google, which owns YouTube, to pay Comcast for better access to its broadband network. Netflix, a dominant player in video streaming, has already signed such an agreement with the company. This could put start-ups and smaller companies without deep pockets at a competitive disadvantage.

There are also worries that a bigger Comcast would have more power to refuse to carry channels that compete with programming owned by NBC Universal, which it owns. Comcast executives say that they would not favor content the company controls at the expense of other media businesses.

The company argues that this deal would not reduce choice because the company does not directly compete with Time Warner Cable anywhere. Comcast would face plenty of competition in high-speed Internet service, they say, from telephone and wireless companies.

The reality is far different. At the end of 2012, according to the FCC, 64 percent of American homes had only one or at most two choices for Internet service that most people would consider broadband. Wireless services can handle streaming video, but many customers of Verizon or AT&T would blow through their monthly wireless data plan by streaming just one two-hour high-definition movie, at which point they would have to fork over extra fees.

Comcast executives argue that companies like Sprint are planning to provide very fast Internet service that will compete with wired broadband. But wireless companies have been working on such services for more than a decade with little success.

Those wireless services that do exist uniformly impose low usage caps and cost considerably more than traditional wired broadband plans, especially when considering the cost compared to the actual speed delivered to consumers.

The Times doesn’t believe imposing a litany of conditions in return for approving the deal, similar to those involving Comcast’s purchase of NBCUniversal, would be sufficient to protect consumers from monopoly abuse.

“This merger would fundamentally change the structure of this important industry and give one company too much control over what information, shows, movies and sports Americans can access on TVs and the Internet,” concluded the newspaper. “Federal regulators should challenge this deal.”

Time Warner Cable Unsurprisingly Chooses Austin as Its Next 300Mbps Upgrade City

Greater Austin, a city served by up to four different broadband providers — three either offering or promising fiber to the home service — is getting a speed upgrade from the one company that is sticking with its fiber-coax network — Time Warner Cable.

Starting June 3, Time Warner Cable customers who receive letters regarding the upgrade will see major broadband speed boosts at no additional charge:

speed-plan-chart-2014

 

Austin: Keeping the good broadband all to themselves. (Image courtesy: Kong)

Austin: Keeping the good broadband all to themselves. (Image courtesy: Kong)

The upgraded speeds will be offered to approximately 40 percent of customers in Austin and surrounding communities in June, with the remaining customers in the area getting upgraded through early fall. Here is the upgrade schedule:

June Speed Upgrade: Downtown Austin, West Campus, Hyde Park, Clarksville, Old Enfield, North Loop, Terrytown, Highland Park West, Central East Austin, Windsor Hills, Copperfield, Springdale Heights, Harris Branch, Edinburgh Gardens, Rollingwood, West Lake Hills, Lost Creek, Barton Creek, Jollyville, Anderson Mill, Brushy Creek, Bull Creek Park, Steiner Ranch, River Place, Canyon Creek, and the Reserve at Twin Peaks, as well as these communities: Manor, Cedar Park, Jonestown, Bee Cave, Kyle, Mountain City, and Uhland.

Fall Speed Upgrade: Round Rock, Leander, San Marcos, Elgin, Marble Falls, Lockhart, Bastrop, Fredericksburg, Taylor, Smithville, Wimberley, Liberty Hill, Lago Vista, Buda, Kyle, Elroy, and Lakeway.

“These significant speed increases will allow all our Internet customers in the greater Austin area to enjoy TWC Internet better,” said Kathy Brabson, area vice president of operations for Time Warner Cable in Central Texas.

Time Warner says it is spending about $60 million to upgrade its Austin-area network. That investment may help the cable company withstand competition from providers like Grande Communications, AT&T, and Google. For most in Austin, Time Warner Cable will be the first provider to dramatically boost Internet speeds. Google Fiber has postponed its launch until this fall, AT&T’s U-verse fiber to the home service is more press release than reality, and Grande Communications, although offering 1,000Mbps service for $65, only has that service available in parts of the greater Austin area.

Some customers will need to upgrade and/or exchange their current cable modem to receive the full speed upgrade. Customers leasing a modem can get information about whether an upgrade is needed from Time Warner’s Speed Increase website. We still strongly recommend customers consider purchasing their own modem — it will pay for itself in no time. Communication to the first group of customers about the new speeds and details about equipment is being delivered to homes this week.

Separately, Time Warner also announced it is expanding its local Wi-Fi hotspot network, but did not share any specific details.

Stop the Cap! will not be surprised to see Kansas City the next upgrade choice for Time Warner Cable — Google Fiber is up, running, and competing there. The rest of us will have to wait up to two years for faster speeds to arrive.

Comcast Shakes Its Innovation Money-Maker: Considers Launch of All-New, Deluxe $ Unlimited Internet

"Customer service says you have the right to pay more."

Comcast says you must have the option to pay more for the same broadband service you already get, only now with an allowance

Comcast has announced it is considering testing an innovative new plan in several test markets offering “unlimited Internet access” to customers for a yet-to-be-determined price. Whoever heard of such a thing?

Comcast’s executive vice president David Cohen raised eyebrows last week when he predicted all Comcast customers nationwide would see usage-based billing for their Internet access within five years.

Such statements tend to muck up things like a $45 billion dollar merger with Time Warner Cable that both companies must prove is in the public interest. The buyer wants to limit your Internet usage and the seller got its fingers burned back in 2009 when it tried its own usage cap experiment and now advertises it has no data caps.

Telling Time Warner Cable customers it is in their best interest to lose unmetered Internet plans may be too tough to sell, so Cohen has spent much of this week backtracking and claiming he was “misunderstood:

To be clear, we have no plans to announce a new data usage policy.  In 2012, we suspended our 250 GB data cap in order to conduct a few pilot programs that were more customer friendly than a static cap.  Since then, we’ve had no data caps for any of our customers anywhere in the country.  We have been trialing a few flexible data consumption plans, including a plan that enables customers who wanted to use more data be given the option to pay more to do so, and a plan for those who use less data the option to save some money.  We decided to implement these trials to learn what our customers’ reaction is to what we think are reasonable data consumption plans.  We certainly have no interest in adopting any plans that our customers find unreasonable or disruptive to their Internet experience.

It’s important to note that we remain in trial mode only.   We’re now also looking at adding some unlimited data plans to our trials. We have always said that as the Internet, and our customers’ use of it, continues to evolve, so will Comcast and our policies.

Cohen makes a careful distinction between a strict usage limit and the kind of usage-based billing that will fill the company’s coffers with overlimit fees. But any usage allowance is a limit of how much you can use the Internet before something bad happens — either your access is shut off or your bill explodes.

comcasticStop the Cap! has talked with more than a dozen customers in Comcast’s test markets about their experiences with Comcast’s “data usage policy.” Although the company claims it is seeking customer reactions, it never asks whether those customers want usage limits or not, only what kind.

Giving customers “the option to pay more” is exactly the type of thinking that won Comcast the dubious distinction of being the worst company in America. No usage plan tested by Comcast actually offers savings to customers. It simply places an artificial, arbitrary usage allowance on the overpriced broadband service the company offers now.

At this point, Comcast is not offering any unlimited use trials, but we have learned the value they are likely to place on “unlimited” based on what certain customers have paid all along for that privilege. Ars Technica reports some avoided the 250GB cap by signing up for business class service. The cost? $133.79 a month for 50/10Mbps. If Google Fiber was in town, you’d pay $70 for unlimited 1,000/1,000Mbps service, and the search engine giant would still be making money.

Cohen claims nothing is set in stone, but considering Comcast’s “don’t care” attitude towards its customers, it is a safe bet they will do what is best for shareholders and ignore complaints from customers that often have nowhere else to go for 21st century broadband speeds.

Matchless New York City Mayor Bill de Blasio Promises to Hold Telecoms’ Feet to the Fire

Phillip Dampier May 21, 2014 Audio, Community Networks, Consumer News, Public Policy & Gov't, Wireless Broadband Comments Off on Matchless New York City Mayor Bill de Blasio Promises to Hold Telecoms’ Feet to the Fire
de Blasio

de Blasio

New York City Mayor Bill de Blasio announced an ambitious plan this week to make the city a favored home for new high-technology jobs with a commitment to guarantee every neighborhood in the city is wired for high-speed Internet access.

de Blasio’s remarks came at the opening of the city’s “Internet Week,” an event promoting innovative uses of broadband.

“We take an energetic view of helping this sector grow,” said de Blasio. “We can’t continue to have a digital divide that holds back too many of our citizens.”

The mayor noted Harlem will be the home to the nation’s largest continuous free-access Wi-Fi network when it is completed.

“This will bring free Wi-Fi to 80,000 people between 110th Street and 138th Street,” de Blasio said during a news conference on West 18th Street in Manhattan. “And it’ll be a great model for us going forward.”

Under the former Bloomberg Administration, New York City already announced several other regional free Wi-Fi hotspots, in various stages of development:

Brooklyn:

  • Fulton Street corridor
  • BAM Cultural District
  • Brownsville
  • Downtown Brooklyn

Manhattan:

  • Flatiron Districton
  • Along the Water Street Corridor
  • East River waterfront
  • 125th Street corridor in Harlem
  • Roosevelt Island

Queens:

  • Long Island City

Staten Island:

  • St. George commercial district

Bronx:

  • Fordham Road

Harlem will be the home of the nation’s largest free-access Wi-Fi network when it is completed. The new network attempts to reduce the digital divide by including computer-equipped mobile vans that the public can use to access the Internet even if they lack a computer at home. But as NPR reports, these types of projects have often run out of steam in the past, especially if the project cannot keep up with maintenance and upgrades to meet future needs. Dec. 23, 2013 (6:17)
You must remain on this page to hear the clip, or you can download the clip and listen later.

logo_IWNY_2de Blasio also announced his intention to explore converting 10,000 of the city’s barely-used pay phones into Wi-Fi hotspots.

To coordinate this broadband renaissance, the mayor announced a new broadband task force will study universal broadband to help the nearly one-third of New Yorkers who currently do not have high-speed Internet access, including many in the city’s public housing developments.

But the mayor may find the city will have to pay for broadband improvements itself. Time Warner Cable and Cablevision cannot be compelled to provide Internet access outside of the terms of their franchise agreements and it will be years before Verizon has deployed its FiOS fiber network throughout the city. Neither provider can be legally compelled to offer a low-cost Internet option, although Comcast and Time Warner Cable both have discounted access available to families with school-age children that qualify for federal assistance programs.

Verizon’s Idea of a “Modest Rate Increase” in New Jersey: 440%; $15 Billion Collected for Phantom Fiber

Verizon-logoWhile the New Jersey Board of Public Utilities was able to quickly settle its differences with Verizon by granting the phone company’s wish to walk away from its commitment to offer 45Mbps broadband across the state, New Jersey ratepayers are out $15 billion in excess phone charges levied since 1993 for promised upgrades many will never get.

The Opportunity New Jersey plan the state government signed with Verizon was supposed to expand advanced broadband across the state in return for “a modest amount of pricing flexibility” in the fees Verizon charged customers in New Jersey. But Verizon is not a modest company and a new report shows the phone company used the agreement to boost rates as much as 440% — primarily through ancillary surcharges including inside wire maintenance, wire investment, an investment recovery fee, a local number portability surcharge, merged local calling area charge, and various other charges for phone features including Caller ID, Call Waiting, etc.

Tom Allibone, the president of LTC Consulting joined forces with New Networks’ Bruce Kushnick to analyze more than 30 years of Verizon New Jersey phone bills and discovered when it comes to tallying up rate increases, Verizon’s addition skills are akin to taking out a bag of M&M’s and only counting the yellow ones.

“This Verizon New Jersey bill from April 2002 […] has an “FCC Subscriber Line Charge”, which was $6.21 cents per line. Verizon’s quote doesn’t include this charge in their analysis of no increases between 1985 to 2008,” Kushnick writes. “The FCC Line Charge (it has many names), is on every local phone bill and the charge started in 1985. You can’t get service without paying this charge and the money does NOT go to fund the FCC but is direct revenue to Verizon New Jersey.”

verizonnjrateincreaseAfter adding up various other surcharges, Kushnick’s bill increased a lot.

“Add up the ‘Total Monthly Charges’ for 2 phone lines— It’s ugly,” Kushnick said. “While the cost of the ‘monthly charges’ was $25.62, there’s an extra $17.70 cents — 70%. I thought that Verizon said there were no ‘increases.’”

“Anyone who has ever bought a bundled package of services from Verizon (or the other phone or cable companies) knows that they all play this shell game; the price of service you have to pay is always 10-40% more than the advertised price. That’s because the companies leave out the cost of these ancillary charges and taxes in their sale pitch,” he added.

Verizon raised local residential service rates 79% in 2008, according to Kushnick. Business customers paid 70 percent more. Caller ID rates increased 38% — remarkable for a service that has a profit margin of 5,695%. But Verizon did even better boosting the charge for a non-published number by 38% — a service that has a 36,900% profit margin as of 1999 — the services are even cheaper to offer now.

Telephone service is one of those products that should have declined in price, especially after phone companies fully depreciated their copper wire networks — long ago paid off. Companies like Verizon have cut the budgets for outdoor wire maintenance and the number of employees tasked with keeping service up and running has been reduced by over 70 percent since 1985, dramatically reducing Verizon’s costs. But Verizon customers paid more for phone service, not less.

The cost of service might not have been as much of an issue had Verizon taken the excess funds and invested them in promised upgrades, but that has not happened for a significant percentage of the state and likely never will. Instead, they just increased company profits. More recently, Verizon has directed much of its investments into its more profitable wireless division.

Even though Verizon achieved total victory with the Christie Administration-dominated BPU, the company is still making threats about any future plans for investment.

“It’s important that regulators and legislators support public policies that encourage broadband growth in New Jersey rather than ones that could jeopardize the state’s highly competitive communications industry, or risk future investments by providers like Verizon,” wrote Sam Delgado, vice president of external affairs.

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