While America’s largest cell phone companies battle over map coverage and work towards limiting wireless data usage, one super-regional wireless carrier is willing to pay customers to dump their old carrier and switch.

Privately owned Cellular South, which delivers home coverage over its own network in Memphis, the Florida Panhandle, Rome, Georgia, and parts of Mississippi and Alabama, is offering $100 to hand over your AT&T iPhone and get a brand new Android phone.  The company will even cover up to $200 of any early termination fees charged by AT&T or other carriers.

The company offers smartphone plans starting at $50 a month that includes unlimited mobile web access.  Customers with two or more smartphones on one account can get “unlimited everything” service for $59.99 per line.

Cellular South, virtually unknown outside of its service areas, has gained wider attention in recent days because of its stand against Verizon Wireless’ LTE network policies and an unrelated total meltdown of a Lauderdale County, Mississippi Board of Supervisors meeting that began with a debate about switching away from AT&T.

[flv width=”640″ height=”447″]http://www.phillipdampier.com/video/Cellular South Ad.flv[/flv]

An ad for Cellular South promotes the fact its smartphone data plan delivers unlimited usage.  (1 minute)

The company is planning its own LTE network for its local coverage areas and got into a major dispute with Verizon Wireless, a fellow CDMA carrier, over the LTE standard’s roaming capabilities.  Wireless providers who belong to the Rural Cellular Association are disturbed that without interoperability requirements from the FCC, big national carriers will be able to exclude small players from their networks.  Even worse, companies like Cellular South may have trouble finding affordable wireless equipment that works on the frequency bands they are allocated to use.  What this means for consumers is that equipment purchased for Cellular South’s LTE network may not function while roaming.  The carrier told the FCC:

Lack of interoperability in the 700 MHz band will impose significant costs and burdens upon A Block licensees, which will competitively disadvantage smaller and regional carriers and their consumers. By delaying a decision on interoperability, the FCC is denying rural America access to 4G service. Cellular South paid $192 million dollars for licenses in Auction No. 73 and for months has been prepared to immediately put available capital to work to deploy its 700 MHz network in compliance with the FCC’s build-out requirements and for the benefit of its rural and regional consumers. But, without the certainty of interoperability across the 700 MHz spectrum, Cellular South’s capital will remain on the sidelines – unable to create jobs or increase economic activity within its 700 MHz license area.

Collectively, the rural and regional carriers holding Lower A licenses do not have the scale or scope to attract equipment manufactures making Band Class 17 or Band Class 13 equipment to produce Band Class 12 equipment at reasonable costs. Even where Band 12 equipment can be made available, the costs are unnecessarily inflated by the limited scale resulting from the lack of interoperability across the 700 MHz bands. If such equipment were produced, it would not be technically capable of roaming outside of Band Class 12 deployed networks. Nevertheless, rural and regional carriers like Cellular South may have no choice but to reduce the speed and size of their 700 MHz deployment and pay the unnecessarily inflated costs of Band 12 equipment and devices if it wants to compete with Verizon Wireless and AT&T in the 4G market.

The Rural Cellular Association noted the FCC inquired whether or not rural carriers could simply rely on the good will of Verizon Wireless, which is running its own private interoperability initiative, the Rural American Partnership Program.  Verizon says it will work with rural carriers and sign roaming agreements with participants to help ensure equipment was standardized across multiple carriers.  But the Rural Cellular Association claims Verizon’s offer was akin to a digital Trojan Horse — a gift to rural operators on the outside, but one that benefits Verizon far more than rural carriers on the inside.

“Verizon’s Plan provides a limited number of rural carriers with nominal opportunity to add or extend their 4G coverage in a way that only fills Verizon’s coverage gaps. Additionally, Lower A licensees paid a significant amount of money for their spectrum, more than Verizon paid for the C block per MHz/pop, and have stringent geographic-based build-out requirements,” Rebecca Murphy Thompson, the rural carriers’ general counsel wrote the Commission. “Considering these strict build-out requirements, Cellular South will focus on building its own business, not helping Verizon expand its network.”

The Rural Cellular Association (RCA) also continued its campaign against what it sees as anti-competitive behavior on the part of AT&T and Verizon.

“In addition to interoperability, RCA described how its members have limited options to obtain nationwide data roaming, but their customers still expect nationwide coverage and comparable services to their urban counterparts. Larger carriers are blocking rural and regional carriers from obtaining data roaming with reasonable terms and conditions because there is no regulatory mandate. RCA plans to supplement the record to provide examples of how AT&T and Verizon have blocked rural and regional carriers from negotiating data roaming agreements with reasonable rates. After a year of negotiations, Cellular South now has a data roaming agreement with one of the larger carriers.”

Lauderdale County, Miss.

For rural America, unaccustomed to getting good cellular coverage, the presence of rural carriers specifically targeting underserved communities as their main business function is a welcome change from “extended service” provided by larger carriers, mostly for travelers, as an afterthought.  These smaller carriers also often deliver savings in the communities they serve.

In Lauderdale County, Mississippi, the Board of Supervisors met earlier this week to review potential savings of at least $10,000 a year for the county sheriff’s department, just by ditching AT&T for Cellular South.  While Sheriff Billy Sollie had no objections to that, a follow up discussion about what to do with the savings started an on-camera debate that quickly descended into personal attacks and traded accusations.

District 5 supervisor Ray Boswell and Sheriff Sollie turned the meeting into a spectacle with allegations of drug and alcohol abuse, illegal use of county property, culminating in claims the sheriff was a “crybaby” and “a disgrace.”  A sheriff’s deputy even joined in at one point, yelling at Boswell for making unsubstantiated allegations and suggesting Boswell was arrested on felony charges but had his record expunged.

While other members of the board, including its president, sat stunned into silence, no one bothered to gavel the shouting match out of order.  The resulting 15 minutes of fame has created a sensation, and many area residents are embarrassed and upset.

Cellular South will probably win the county’s business, but heaven help the customer service representative that takes a call from Ray Boswell about a service problem.

[flv]http://www.phillipdampier.com/video/Lauderdale County Meltdown 12-6-10.flv[/flv]

Watch for yourself as a county meeting descends into chaos.  As it goes from bad to worse, nobody bothered to intervene to stop the escalating accusations and counter-accusations that have since become an embarrassment for residents of Lauderdale County, Miss.  (18 minutes)

Copps

Julius Genachowski’s fellow Democratic commissioner Michael Copps is signaling discontent with the FCC chairman over his weak approach at Net Neutrality reform.

During a Thursday speech before the Columbia University School of Journalism in New York, Copps said several aspects of Genachowski’s proposed reforms are non-starters for him.

In particular, he objects to Internet toll-booths, part of the “paid prioritization” argument that would allow preferred content to get traffic priority, presumably in return for money.  Copps sees that as the Internet’s great un-equalizer, allowing deep pocketed content providers to gain a competitive advantage.

Copps calls such arrangements dangerous, insisting they “cannot be allowed to supplant the quality of the public Internet service available to us all.”

Copps also finds it unacceptable that wireless providers gained major concessions that would allow them to treat content unequally.

“Internet Freedom also means guaranteeing openness in the wireless world as well as the wired. As people cut their wired connections, why would we deny them openness, accessibility and consumer protections in the wireless world,” Copps asked.

None of the proposals Genachowski makes may withstand legal challenges, Copps says, if the Commission does not reclassify broadband under Title II of its regulatory authority, declaring the Internet a “telecommunications service.”

“If this requires reclassifying advanced telecommunications as Title II telecommunications — and I continue to believe this is the best way to go — we should just do it and get it over with,” Copps said.

[flv width=”512″ height=”308″]http://www.phillipdampier.com/video/BBC News The public is crying out for news and information 12-3-10.flv[/flv]

The FCC’s Michael Copps appeared on BBC America’s World News to discuss his concerns about the quality of American broadcast journalism and Internet policies.  (4 minutes)

Mignon Clyburn, the Commission’s newest Democratic member, is being lobbied heavily by public interest groups to join Copps in demanding a better deal for consumers.  But some analysts think she’ll be the easiest vote for Genachowski to get.

Clyburn is a strong proponent of Net Neutrality and has made the issue a centerpiece of several public appearances.

Genachowski may find his proposal ultimately will fail to win a majority vote, because Republicans are strongly opposed to it, and his fellow Democratic commissioners may find voting for what some are calling a capitulation to providers too unpalatable.

Republicans promise to try and derail any Net Neutrality reforms in the House of Representatives when they take control in January.

[flv width=”540″ height=”380″]http://www.phillipdampier.com/video/Mignon Clyburn Open Internet Champion.flv[/flv]

Mignon Clyburn receives thanks from public interest groups for her support of an Open Internet.  (2 minutes)

Verizon’s chief operating officer thinks industry calls for Internet Overcharging schemes like metered billing and usage capped-broadband will harm providers trying to convince customers their multi-service packages represent the best value.

Bob Mudge told Bloomberg News Verizon has little interest heading down the road to charge customers based on what they use, particularly on its FiOS fiber to the home network.  Although Verizon does limit usage on its wireless network, to enforce limits on its fiber network could harm the company’s “value proposition” to consumers.

“The way we’ve structured our pricing is we have a great value proposition with the best speeds in the industry,” Mudge said.  “What we’re thinking about here is to make sure that if you are an Internet user, the total triple or quad play will have so much value and flexibility to you it will prevent you from becoming a niche buyer or seeking to cut the cord.”

Mudge believes customers want to be able to access content across several different device platforms, from home-based televisions, to computers around the home, to wireless devices while out on the go.

Despite Verizon’s enthusiasm for FiOS, the company has continued to put further expansion to new areas on hold.  Only communities already holding signed franchise agreements from Verizon will see fiber to the home from the company anytime soon.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bloomberg Mudge Says Verizon Is Expanding Its Fios Service 12-7-10.flv[/flv]

Bloomberg News interviews Bob Mudge from Verizon about FiOS and Verizon’s future plans.  (5 minutes)

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Connection Blocked PSA.flv[/flv]

Net Neutrality is the free speech issue of our times. Save the Open Internet! Visit http://wgaeast.org/savetheinternet to send a message to the FCC.  (1 minute)

Retired employees of Embarq, an independent phone company bought by CenturyLink in 2009 for $11.6 billion dollars, are getting a Christmas “gift” they’d rather not receive: a permanently frozen pension.

Following some earlier moves by other telecommunications firms, CenturyLink is now notifying former Embarq employees that it will permanently freeze benefit accruals for employees not represented by unions as of Dec. 31.

“These changes align our retirement benefits closer to those offered by our competitors, many of whom have previously effected similar changes over the past several years,” CenturyLink said in a filing with the federal government.

It estimated that the changes will save the company about $20 million during the next five years.

CenturyLink apparently had $11.6 billion to acquire Embarq, but does not have $20 million to spare to pay former employees legitimate pension benefit accruals after decades of service.

It is not the first time Embarq’s former employees have suffered from benefits downsizing.  In 2008, retirees were notified their health care benefits were being canceled, the company’s non-profit matching gift program was being thrown under the bus, and life insurance benefits for those most likely to need them were being capped at $10,000.

Many retirees, already having lost their savings in the Great Recession, and have no prospects for future employment, cannot afford to replace the lost benefits.  Many are well into their 70s.

A daughter of one retiree reacted to the ongoing parade of canceled benefits and broken promises to retired employees:

Last night my mother called me in tears. Not with tears of sadness but with tears of rage.

She received a letter yesterday telling her that the company that took over the company that she worked at for 25 years is stopping almost all of her retirement benefits.

Now at 70 years old this tough woman who worked almost every day of her life, never taking a dime from anyone is upset and enraged. She raised two children on her own after her divorce and at 37 years of age became one of the first female telephone lineman in Michigan (1974) later moving to and working in Florida.

She worked all those years, for the most part, to build retirement benefits that she could depend upon and that would provide the security she had been promised by the American way of life.

During her retirement years she has watched her peers turn over property and monies to their children so that they could claim poverty and collect more assistance from the government and to avoid loosing property when it comes time to move into a retirement home. She considers this cheating and never considered it.

Now, with her small 401K (that lost over 100,000 a few years ago) and social security) she makes too much for additional medical benefits that others who did not work or that collected welfare can easily get. The margin of error here? About $100 she says.

To say she is angry is an understatement. There is no way that I know of to get other persons affected by this decision to join together than to somehow get some type of exposure to what has happened. Who will fight the system for these folks who, even if they could start some type of legal action, will probably be dead before anything is decided?

Talk about disenfranchised seniors!

Not every retiree will face the prospect of seeing their benefits terminated, however.  Union employees are protected from CenturyLink’s actions, as are Embarq’s former top-floor executives.

Mike Fuller, the retired chief operating officer of Embarq Corp., keeps his package worth $24 million after leaving the Overland Park company.

Fuller received $2.7 million in severance and bonuses and will get $21.4 million in stock and other benefits over the next couple of years, according to documents filed with the U.S. Securities and Exchange Commission.

Dan Hesse, former chairman and chief executive, maintains a compensation package worth $5.9 million in 2006. He received $960,482 in salary, a $1.2 million bonus, various stock awards and other benefits.  He has since gone on to become CEO of Sprint-Nextel.

Thomas Gerke, Embarq’s top lawyer, received $460,558 in salary and other benefits totaling $2.9 million.

Some current CenturyLink employees are also finding their Christmas spirit challenged by news some are being laid off.

In Galesburg, Ill., over a dozen call center employees will keep their jobs through Christmas, but not long after that.

The reason for the layoffs?  “The company just needs to do business better,” said Company Market Development Manager Jack Moore.

“The center’s closing is part of the company’s overall plan to improve costs and gain operational efficiencies, by consolidating centers,” Moore said. “This consolidation allows the company to streamline customer service, and capture the synergies enabled by the merger of Embarq and CenturyLink.”