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DOCSIS 3 Upgrades Completed in Western NY, Time Warner Offers New Speeds Across the Region

Phillip Dampier

Time Warner Cable has completed their DOCSIS 3 upgrade of the Rochester/Finger Lakes region and their new Road Runner Extreme and Wideband services should now be available throughout the region.  Stop the Cap! HQ will receive its upgrade to Road Runner Extreme late this afternoon, primarily for the 5Mbps upstream speed, which will make uploading content to our servers much easier and more efficient.

The cable company is insistent on their installation fee, which amounts to nearly $68 (unjustified in my personal opinion).  Some details for our local readers:

  • Customers in the Rochester & Finger Lakes region almost never own their own cable modems — they are provided with Road Runner at no extra charge;
  • Upgrading to Extreme or Wideband will mean either a modem swap or a second piece of equipment if you have Time Warner phone service.  The new equipment includes a built-in wireless router;
  • You are not obligated to use the cable company’s equipment as your primary router if you favor using your own existing router;
  • As part of the installation fee, you have a right to insist they spend the time to configure service the way you want it, especially if you want to continue using your own router;
  • It is also a good time to ask them to check signal levels and clean up any wiring or service issues.  Western New York has endured a record-breaking deluge of rain this spring, and degraded outdoor wiring can create havoc for broadband and cable service.
  • If you are currently receiving a promotion such as free or discounted Road Runner Turbo service, you will lose the value of that promotion when you upgrade service and will pay full price going forward.

Beyond the installation fee, Road Runner Extreme (30/5Mbps) costs $20 more than Road Runner Standard (10/1Mbps) service.  Road Runner Wideband (50/5Mbps) is priced at $99 a month, but is a much better value bundled with the cable company’s Signature Home ($199) package, which includes complete packages of digital cable, “digital phone,” and broadband service.  For most in the Rochester/Finger Lakes area, the only alternative is Frontier Communications’ DSL combined with an unlimited calling plan and satellite television or a similar package from Verizon or much smaller Windstream.  Verizon’s fiber to the home service FiOS is not available anywhere in this region.

AT&T Lobbying Blitz: Company Spent $6.8 Million in 1st Quarter Pushing T-Mobile Merger

AT&T, one of the country’s most profligate spenders on public policy lobbying, has pulled out all the stops pushing for Washington approval of its proposed merger with T-Mobile.

Bloomberg Government reports AT&T spent $6.8 million during the first quarter of 2011, more than 11 times more than its rival Sprint, which opposes the merger deal.  In fact, AT&T was the nation’s second biggest spender in lobbying dollars, just behind defense contractor Honeywell, which is trying to avoid Pentagon spending cuts.

Sprint’s much smaller lobbying effort had to make do with a budget of just $583,000 during the same period to push back against the telecom giant.

Also raising questions are reports from Bloomberg that AT&T CEO Randall Stephenson direct dialed Federal Communications Commission Chairman Julius Genachowski the weekend before the deal went public.  At the same time, former FCC Chairman Richard Wiley, today a lobbyist for T-Mobile, spoke directly with four of the five FCC Commissioners to directly lobby for the merger’s approval.

Sprint has been trying to beef up its own lobbying star power, recently adding Eddie Fritz, former head of the National Association of Broadcasters as one of their lobbyists.  Sprint has also hired several former high-level Congressional staffers and mid-level employees at the Justice Department, expected to help Team Sprint know how to apply the right pressure to the right people inside the FCC and Justice Department to reject the deal.  The merger hinges on the approval of both agencies.

Left off the speed dial — consumers, who cannot pick up the phone and reach FCC Chairman Genachowski while lounging in his backyard or enjoy lucrative employment opportunities open to government workers in the private lobbying sector.

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/Bloomberg ATT Lobbying 5-24-11.mp4[/flv]

Bloomberg News breaks down AT&T’s lobbying and strategy for getting its merger deal with T-Mobile approved in Washington.  (2 minutes)

Time Warner Cable Customers in Maine Billed for Road Runner Turbo Even When It’s ‘Not Available’

A Time Warner Cable customer in Whitefield, Maine has filed a complaint with the state’s Attorney General charging the cable company is selling customers a product it cannot deliver in parts of the state, and bills customers for it anyway.

The broadband add-on, Road Runner Turbo, is supposed to provide customers with a faster broadband experience, but in communities up and down Maine, it apparently does not, and has not for nearly three years.

The cable company hotly disputes the accusation, made by Michael Panosian, that the company has been overbilling him $10 a month for three years.

Andrew Russell, a Time Warner Cable spokesman, told the Kennebec Journal that the company does not charge for services it cannot provide.

But the cable company’s argument lost a considerable amount of credibility when evidence emerged Time Warner has admitted the problem, and quietly agreed to reimburse Panosian $328.35 for Road Runner Turbo service all the way back to June 2008.

The admission has also become a point of interest inside the Attorney General’s Consumer Protection Division, which is engaged in discussions with Panosian and the cable company.

Despite Russell’s denials, Time Warner officials admitted there was a problem and told state officials it would be corrected sometime this month.

Panosian thinks the cable company is ripping off Maine residents pitching faster Internet it does not deliver.

Panosian said a Time Warner Cable technician told him Turbo is not available in his area and possibly others in Maine.

“From what the tech told me, it isn’t just Whitefield,” Panosian said. “I went down (to Time Warner’s Augusta office) and talked to them about it, and they’re aware of it.  I said, ‘If you’re aware, why are you taking everybody’s money?’  If they don’t charge for services they don’t provide, why are they reimbursing me?”

Stop the Cap! reader Frederick, who lives in nearby Windsor and shared the story with us, says it is a classic case of Time Warner Cable overselling its service.

“The truth here is actually in the middle; Time Warner actually does deliver a Turbo service in Maine, it’s just that their network is so overcongested, nobody benefits from it during peak usage times,” Frederick reports.  “They have too many customers trying to share the Internet, and Turbo cannot help resolve this problem, only upgrades can.”

Frederick reports he identified the source of the problem running a series of speed tests on his Time Warner Cable connection.  He subscribes to Road Runner Turbo himself.

“The truth is revealed when you examine the upload speed of your connection,” he says. “Even when the network is busy, I can still get nearly 1Mbps upload speeds, a sure sign Turbo is on my account.”

The download speeds are another matter.

“In Windsor during peak usage times, you will easily see even a Turbo connection drop to 5Mbps in download speeds, only returning to normal after people go to bed,” he says.  “That means Time Warner has oversold their network, putting too many people on the same ‘node,’ one inadequate in capacity.”

Frederick suspects the “fix” Time Warner refers to is an upgrade to DOCSIS 3 technology.

“Maine is treated like a backwater by Time Warner Cable,” Frederick charges.  “What other cities got a year ago we just start to receive, so instead of performing periodic upgrades, they are just waiting for DOCSIS 3 to solve all of their problems.”

Frederick thinks customers should be compensated for the poor service, and is considering demanding a refund himself.

“I pay more than $50 a month for my broadband service with Turbo and they deliver what their ads claim only when I’m asleep or at work.”

America Falls in Broadband Rankings: Now in 12th Place for Wired Broadband, Providers in Denial

America’s broadband ranking has fallen once again, mostly at the expense of other countries who have accelerated service and speed upgrades above and beyond what is available in the United States.  That is the conclusion one can reach after reviewing the Federal Communications Commission’s second annual broadband report, delivered to Congress to fulfill obligations under the Broadband Data Improvement Act.

Through a combination of data from OECD broadband rankings and actual speed test results collected by the Commission, the FCC report notes American cities are at risk of losing the broadband speed race.

“This report compares data on average actual download speeds reported by a sample of consumers in a number of U.S. and foreign cities and finds that some large European and Asian cities exhibit a significant edge over comparable U.S. cities in reported download speeds, though reported speeds for some other international cities are roughly comparable to speeds in many U.S. cities,” the report concludes.

“The best currently available data set comparing the United States to other countries appears to be from the OECD, which collects data on various broadband deployment, adoption, and usage metrics and publishes rankings of its member countries. The OECD’s deployment data ranks countries based on particular technologies, rather than overall coverage. The U.S. ranking in these surveys ranges from 27th out of 30 in DSL coverage to 1st out of 28 in cable modem coverage.  The U.S. ranks 6th out of 16 in fiber-to-the-home (FTTH) coverage and 8th out of 29 in 3G mobile wireless coverage.”

Broadband Rankings (click to enlarge)

Most of the countries accelerating far beyond the United States in broadband speed and quality are in Asia and Europe, and many are upgrading their networks to fiber-based broadband.  As these fiber networks come online, the United States can be expected to fall further behind.

The cable industry lobby attacked the report's findings.

Just like last year, the Internet Service Providers turning in poor grades are rejecting the report’s conclusions.

“While the Commission’s headline proclaims that 20 million Americans are denied access to broadband, by that measure private investment has fueled the build-out of broadband networks to nearly 300 million consumers and is responsible for the jobs that flow from that investment,” said Michael Powell, president and chief executive of the National Cable and Telecommunications Association.  Powell used to oversee the FCC as chairman during the first term of the Bush Administration.

Another trade association with ties to the telecom industry, USTelecom, attacked the findings noting most Americans think their existing broadband service is good enough.

Walter McCormick Jr., USTelecom CEO, noted the FCC’s own report found that 95 percent of Americans have access to fixed broadband and 93 percent are happy with their service.

...so did USTelecom, another industry funded group

But McCormick says nothing about the speeds those customers receive, a bone of contention with the Commission.  As part of this year’s report, the FCC is increasingly relying on its own verifiable data about broadband speeds, collected through its SamKnows broadband speed test project.  The Commission has repeatedly noted that broadband speeds marketed by ISPs do not always match the actual speeds customers receive.

Speed tests comparing broadband performance in comparably sized cities found some sizable differences.

The data suggest that mean actual download speeds in some European and Asian cities are substantially higher than in comparably sized U.S. cities (e.g., 24.8 megabits per second (Mbps) in Paris and 35.8 Mbps in Seoul versus 6.9 Mbps in San Francisco, 9.4 Mbps in Chicago, and 9.9 Mbps in Phoenix). Some of the U.S. cities in our sample have higher speeds than some foreign cities (e.g., Chicago with 9.39 Mbps versus Rome with 5.6 Mbps).

The most significant reason for the disparity in speed is the technology used in each respective area.  Fiber to the home service traditionally delivers the fastest broadband speeds.  Cable broadband technology, common in the United States but less so abroad, is responsible for a great deal of speed increases in the United States.  Telephone company DSL and wireless are responsible for some of the slowest speeds, with rural DSL service commonly providing just 1-3Mbps service.  Many European cities still relying on DSL technology have upgraded to bonded DSL, ADSL2+, or VDSL service, which can significantly boost speeds.

Unfortunately, the report concludes, the faster the broadband service delivered, the higher the price — often out of proportion with other OECD countries.

Results […] suggest that U.S. stand-alone residential broadband prices are generally “in the middle of prices in OECD countries,” after accounting for speed, terms of service, data caps, and service delivery technology. Similarly, prices in the United States for business stand-alone broadband services were fourteenth out of 30 among the OECD countries. A paper by the Berkman Center for Internet and Society at Harvard University found prices for U.S. broadband with download speeds of around 768 kbps to be “very good” by international standards. However, as download speeds increase, the paper found that U.S. prices become more expensive than most other OECD countries.

Some providers unimpressed by the independent research accused the FCC of using biased and inconsistent research methods.  AT&T, for example, was unhappy with comparisons among U.S. cities and those of comparable size abroad.  They accused the Commission of not using “a well-defined or consistent methodology for choosing the ‘communities’ or offers.”  In fact, several providers suggested the Commission’s pricing comparisons ignored significant, albeit temporary, discounts some new customers receive, as well as discounts for bundled service packages.  Promotional pricing factors are acknowledged by the Commission, but the report notes the findings do attempt to collect real world pricing paid by actual customers.

For consumers in the United States, broadband envy is as close as the next news report highlighting broadband expansion efforts abroad.  Some countries are deploying 1Gbps broadband networks that deliver consistently faster speeds than American providers, at dramatically lower prices and without a usage cap attached.

Time Warner Cable Uses Rollout of DOCSIS 3 Upgrades in North Carolina to Highlight Investment

The Triangle -- North Carolina

Just a few days after Gov. Bev Purdue declined to veto an anti-consumer, anti-community broadband bill sponsored by Time Warner Cable, the cable company announced the imminent availability of its Road Runner Extreme and Wideband products — made possible with an upgrade to DOCSIS 3 technology.

The newly available service is officially being rolled out across the Triangle, including the cities of Raleigh-Durham and Chapel Hill over the next several weeks.

“We are empowering our customers with pure online power to save time and boost productivity when multitasking with multiple devices,” said Christine Whitaker, area vice president of operations for Eastern North Carolina. “As customers expand their use of the Internet, our services are evolving to meet their needs.”

Time Warner noted it had spent $8.5 million to upgrade the region to DOCSIS 3 service, and has already rolled out the upgrade in the Charlotte area.  In the Triangle, the company also announced free speed upgrades for existing customers that took effect last week:

  • Road Runner Turbo with PowerBoost 15 Mbps/1Mbps
  • Road Runner Broadband with PowerBoost 10 Mbps/1 Mbps

North and South Carolina Time Warner Cable customers are among the last to get the speed upgrades Time Warner has completed in many of their service areas.  Some customers formerly received upstream speeds of 512kbps or less.  The cable company said recent fiber upgrades made the faster speeds possible, but DOCSIS 3 upgrades are responsible for allowing the cable company to offer its Extreme (30/5) and Wideband (50/5Mbps) products.

Despite the upgrades, Time Warner Cable still offers slower broadband service than many of its community-owned competitors, and the cable operator has made investments in broadband upgrades across most of its cable systems nationwide as a matter of course.

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