Marshall

Karen Marshall, Vermont’s appointed “broadband czar” and head of ConnectVT has accepted a lucrative job offer from one of the broadband providers she formerly oversaw.

Marshall’s trip through the revolving door from public servant to the private sector she helped regulate will land her as the new president of VTel Data Network.

Raising eyebrows across the state is the fact her new employer received $116 million in broadband stimulus grants in 2011 to expand service in rural Vermont. Less than two weeks ago, Marshall was praising VTel for another $5 million state grant from the state’s telecommunications authority to expand rural cell service in the state. VTel is the largest recipient of taxpayer-financed grant funding in Vermont.

VTel executives said Marshall would be a perfect fit for the company that owns a fiber network in the state with connections to New York, Montreal, and Boston.

VTDigger called Marshall, a former Comcast employee, a one-woman enforcer for the current administration’s broadband goals:

Her job has been to ensure that state and federal agencies, private companies and Vermont municipalities work together to meet the governor’s 2013 deadline.

The VTel project is key to that effort. No other company has received as much federal funding. ECFiber, a fiber-optic company, Burlington Telecomm and FairPoint are also expanding broadband in the state.

ConnectVT is widely viewed as Shumlin’s alternative to the Vermont Telecommunications Authority, which is dominated by former Gov. Jim Douglas appointees. After four years of state funding, the authority failed to make much progress on broadband expansion, in part because of corporate disinterest in investing in expensive rural broadband development. It’s only been in the last few years that private companies were awarded enough federal funding to make extending broadband access to very rural parts of the state financially viable.

Roberts

While Comcast customers face New Year rate hikes that could cost some as much as $60 more a year for cable, broadband, and phone service, life is good for Brian Roberts, chairman, CEO and president of Comcast Corporation.

Comcast disclosed Roberts ditched 317,000 shares of stock in the company for nearly $11.6 million, according to a filing with the Securities and Exchange Commission.

Roberts sold 105,800 shares of his wife’s stock on Dec. 19, 106,000 shares owned by his trusts on Dec. 20, and another 105,400 shares owned by his wife on Dec. 21.

He has plenty of shares left. Roberts owns 100% of Comcast’s Class B common stock, which entitles him to one-third of Comcast shareholders’ voting power.

Mediacom, regularly rated America’s worst cable operator by Consumer Reports, is earning its bad reputation when it left one Iowa retirement community with extended outages that began Dec. 20 and did not get resolved for more than two weeks.

Dozens of elderly residents at the Good Life Retirement Apartments in Norwalk, Iowa were unable to talk to anyone except a national technical support center that never connected the dots about the broader outage and only arranged individual service calls that never addressed the larger problem.

When the Des Moines Register’s consumer watchdog began receiving calls, Mediacom finally noticed.

The optics of delivering bad service to a retirement community populated primarily by 70+ year old retirees on fixed incomes that depend on cable television for entertainment delivered the cable company yet another public relations blow.

A Mediacom official finally acknowledged there was a bigger problem. Phyllis Peters, communications director for Mediacom, told the newspaper the outages were due to a “rare and broader issue” that affected customers across Des Moines.

Affected customers have been given credits for the extended outages, finally resolved Jan. 4, but most would have rather received working service.

“With this being a senior community, we don’t get to go out to the movies at night,” Edna Haines told the Register. “Our TV is our entertainment.”

Mediacom claims they are addressing their poor reputation for customer service with two new initiatives:

• Customers left endlessly on hold can select a new call-back feature to request a local employee call back the customer at a pre-selected time;
• Mediacom’s national customer service center (1-800-332-0245) now uses speech recognition to help direct calls to the appropriate department.

A one-way street or Avoidant personality disorder?

Back in July we noticed Time Warner Cable’s Conversations website, engaged in two-way conversations with customers, began a “dialogue” on the issue of its new 5GB usage-capped “Internet Essentials” plan first unveiled in several Texas cities.

The company provided its view that broadband innovation required pricing flexibility with new usage-based broadband plans to offer customers “more choice” and a $5 discount on service if they agreed to limit monthly usage to 5GB or less.

Despite sharing our two cents (and several of our readers tried to add their own as well), we noted none of these views ever appeared online.

This week we checked back and discovered the dialogue had decidedly turned one-way: namely from Time Warner Cable to you. The company deleted the few views that were published on cable television programming costs and removed its comment section altogether.

Our reader Kevin even tried to be generous in his comments to the company last summer, but to no avail.

“I basically told them if usage meter billing is inevitable, then give us no less than 300 GB a month, at a rate of $40 a month,” he wrote. “Seeing how 1 GB of bandwidth and data costs you less than $1 to generate to me, this is more than fair. Doubt they will even read it since it isn’t a ‘wow this is awesome, OMG i luv you so much for this new plan TWC’-message.”

They might have read it, but elected to avoid the uncomfortable notion of sharing the actual costs to provide broadband service to customers. It is not the first time, either.

The inauguration of President Barack Obama for a second term in the White House is brought to you by generous financial contributions from AT&T, Microsoft, and a handful of big health care and pharmaceutical companies that all do business with the federal government.

AT&T, which donated generously to the Romney campaign, has been making amends with the administration remaining in office by underwriting the lavish festivities, despite earlier promises from the Obama Administration not to accept corporate money for the inauguration.

The telecom giant is among seven corporations that have found their way around federal laws that bar contractors from spending money to influence elections. No law stops them from writing big checks for inaugural events or political conventions (see here, here, here, and here for our earlier reports).

AT&T is among the most powerful special interests in Washington, with more than $14 million spent lobbying Congress and federal agencies like the FCC in just the first nine months of 2012, according to The Center for Responsive Politics’ website, Open Secrets.

AT&T handed out nearly $2 million to political action committees, parties, and secretive independent groups that run campaign ads without disclosing who pays for them. Candidates did not suffer for money either. Direct AT&T contributions totaling $3,297,096 were handed to members and would-be members of Congress, with the company heavily favoring Republicans.

Among those winning AT&T checks valued at $10,000 or more were 65 Republicans and 16 Democrats:

But the Money Party doesn’t end there. At least 49 members of the House and Senate that vote on legislation that directly affects AT&T’s bottom line also happen to be shareholders of the company:

Akin, Todd (R-MO)
Berkley, Shelley (D-NV)
Berman, Howard L (D-CA)
Bingaman, Jeff (D-NM)
Boehner, John (R-OH)
Bonner, Jo (R-AL)
Buchanan, Vernon (R-FL)
Burgess, Michael (R-TX)
Cassidy, Bill (R-LA)
Coats, Dan (R-IN)
Coble, Howard (R-NC)
Coburn, Tom (R-OK)
Cohen, Steve (D-TN)
Cole, Tom (R-OK)
Conaway, Mike (R-TX)
Conrad, Kent (D-ND)
Cooper, Jim (D-TN)
Doggett, Lloyd (D-TX)
Frelinghuysen, Rodney (R-NJ)
Gibbs, Bob (R-OH)
Hagan, Kay R (D-NC)
Hanna, Richard (R-NY)
Hutchison, Kay Bailey (R-TX)
Inhofe, James M (R-OK)
Isakson, Johnny (R-GA)
Johnson, Ron (R-WI)
Keating, Bill (D-MA)
Kerry, John (D-MA)
Kingston, Jack (R-GA)
Lance, Leonard (R-NJ)
Marchant, Kenny (R-TX)
McCarthy, Carolyn (D-NY)
McCaskill, Claire (D-MO)
McCaul, Michael (R-TX)
McKinley, David (R-WV)
Perlmutter, Edwin G (D-CO)
Peters, Gary (D-MI)
Renacci, Jim (R-OH)
Rogers, Hal (R-KY)
Sensenbrenner, F James Jr (R-WI)
Sessions, Pete (R-TX)
Smith, Lamar (R-TX)
Tipton, Scott (R-CO)
Upton, Fred (R-MI)
Vitter, David (R-LA)
Webb, James (D-VA)
Welch, Peter (D-VT)
Whitehouse, Sheldon (D-RI)
Whitfield, Ed (R-KY)

AT&T, which Open Secrets deems a “heavy hitter,” also benefits from Washington’s revolving door between public service and private sector lobbying. The group notes at least 63 out of 86 AT&T lobbyists have previously held government jobs, often at the agencies that oversee and regulate the company.

Public Citizen says it is disturbed by revelations companies like AT&T, Microsoft, and various pharmaceutical and health care interests like Centene and Genentech-Roche Pharmaceuticals have been allowed to contribute because all of them are in business with the federal government. AT&T has been awarded more than $101 million in federal contracts this fiscal year. Microsoft, which spent $5.7 million lobbying Washington has earned most of that back with $4.6 million in contracts with the Department of Homeland Security, the White House, and other federal agencies.

Almost none of the companies contacted by USA Today were willing to return calls or comment on the contributions. But Public Citizen did go on the record with the newspaper.

“Such donations are more troubling when they come from companies that have significant ongoing business with the federal government,” said Robert Weissman, the group’s president. “They will expect a very good hearing regarding any concerns, complaints or aspirations they might have.”