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America’s Top 10 Klutziest Cities for Cracked, Damaged, and Dented Smartphones

Phillip Dampier February 28, 2013 Consumer News, Wireless Broadband 2 Comments

Gazelle, a trade-in site for high-end consumer electronics, has been keeping track of the cities that send in a disproportionate share of the broken phones it has received.

It turns out the southern United States is home to the most careless smartphone smashers, with Tallahassee, Fla and New Orleans topping the list. In New York, the further east you live, the more damage you are likely to do. Both Staten Island and the Bronx made the list.

Overall, the region that takes the most care of their phones (or at least wouldn’t dare send broken ones to Gazelle) was in the West, with one exception: Bakersfield, Calif.

Rank City Percentage of Phones Traded in That Are Broken
1 Tallahassee, Fla. 21.29%
2 New Orleans, La. 21.12%
3 Bakersfield, Calif. 20.63%
4 Bronx, N.Y. 19.88%
5 Virginia Beach, Va. 19.23%
6 Oklahoma City, Okla. 18.9%
7 Memphis, Tenn. 18.68%
8 Baton Rouge, La. 18.44%
9 Staten Island, N.Y. 18.16%
10 Boston, Mass. 18.13%

Time Warner Cable, Verizon Insist You Don’t Want or Need Gigabit Broadband

timewarner twcBoth Time Warner Cable and Verizon don’t think you want or need gigabit fiber broadband — the kind of service now available in Kansas City from Google Fiber.

Time Warner Cable’s chief financial officer Irene Esteves says the cable company is content delivering most of the country no more than 50/5Mbps broadband (for at least $10 more than Google charges for 1,000/1,000Mbps service).

“We’re in the business of delivering what consumers want, and to stay a little ahead of what we think they will want,” she told an audience of Wall Street investors at the Morgan Stanley Technology Conference. “We just don’t see the need of delivering [gigabit speeds] to consumers.”

Esteves says she is not opposed to supplying gigabit speeds to business customers.

New Yorkers who want fiber optic broadband will need to buy it from Verizon on their FiOS network.

“We’re already delivering 1-10Gbps service to our business customers, so we certainly have the capability of doing it,” she said.

Despite regular quarterly conference calls where Time Warner executives trumpet the growing interest in higher broadband speeds, Esteves downplayed the importance of Time Warner’s top-tier: 50/5Mbps, claiming only a very small fraction of Time Warner customers opt to receive speeds that high.

Fran Shammo, chief financial officer at Verizon agreed with Esteves during the conference, also arguing nobody needs gigabit speeds today.

“FiOS brings a very different perspective to the household with fiber to the home,” Shammo said. “We actually tested a 1Gbps circuit in New York three years ago, so our FiOS product can deliver that but we just don’t see the need yet from a household to have that much of a pipe into their home.”

Time Warner’s “low interest” 50Mbps premium tier is Verizon FiOS’ mainstream sweet spot. Verizon now heavily markets 50/25Mbps Quantum service as their best value option, charging $10 more per month to upgrade from basic 15/5Mbps service.

Google Illustrates the Big Broadband Ripoff: Costs Flat Despite Huge Traffic Growth

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One of the side benefits of Google getting into the broadband provider business is learning first-hand what is reality and what represents provider spin and marketing nonsense used to justify high prices and usage limits.

As Google Fiber slowly spreads across Kansas City, the search engine giant is gaining first hand-experience in the broadband business. Google understands what cable operators endured in the 1980s and what Verizon was coping with until it pulled the plug on FiOS expansion: the upfront costs to build a new network that reaches individual subscribers’ homes and businesses can be very high. But once those networks are paid off, revenue opportunities explode, particularly when delivering broadband service.

Milo Medin, a former cable Internet entrepreneur and now vice president of access services at Google, presented a cogent explanation of why Google can make gigabit broadband an earner once construction costs are recouped. He demonstrated the economics of fiber broadband at a meeting of the San Jose chapter of the IEEE.

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In addition to a long term investment in fiber, and the new business opportunities 1,000Mbps Internet provides, Google has learned from the mistakes other utilities have made and is trying to establish close working relationships with local governments to find ways to cut costs and bureaucracy.

In Kansas City, Google has placed staff in the same office with city zoning and permit officials. Working together in an informal public-private partnership to cut red tape, local inspectors have agreed to coordinate appointments with Google installers to reduce delays. That alone reportedly saves Google two percent in construction expenses.

“Governments have policies that can make it easy or hard, so I say, ‘if you make it hard for me, enjoy your Comcast,’” Medin said.

Internet traffic vs. costs

Internet traffic vs. costs

Medin notes broadband adoption and expansion in the United States is being artificially constrained by the marketplace, where wired providers are resting on their laurels.

More than a decade ago, people paid $40 a month for 4-5Mbps service, Medin noted.

Providers have kept the price the same, arguing they create more value for subscribers with ongoing speed increases.

But Medin notes overseas, prices are falling and speeds are increasing far faster than what we see in North America.

“Broadband in America is not advancing at nearly the pace it needs to be,” Medin argues. “Most of you have seen dramatic changes in wireless, but there’s never been a real step function increase in wired. That’s what’s needed for us to retain leadership in technology — and not having it is a big problem.”

CostsX

Medin points to OECD statistics that show the cost per megabit per month in the U.S. is the sixth highest among 34 OECD nations. Only Mexico, Chile, Israel, New Zealand, and Greece pay higher prices. Every other OECD nation pays less.

By leveraging fiber optics, which every provider uses to some extent, costs plummet after network construction expenses are paid off. In fact, despite the explosion in network traffic, provider bandwidth costs remain largely flat even with growing use, which makes the introduction of Internet Overcharging schemes like usage caps and consumption-based pricing unjustified.

“Moving bits is fundamentally not expensive,” said Medin.

In 1998, when cable broadband first became available in many markets, the monthly price for the service was around $40 a month. Internet transit prices — the costs to transport data from your ISP to websites around the world averaged $1,200 per megabit that year. Today that cost has dropped below $4 per megabit and is forecast to drop to just $0.94 by 2015.

Costs2

Amazon Signs Travel Channel, Food Network, HGTV and More to Prime Instant Video

Phillip Dampier February 28, 2013 Online Video 1 Comment

scrippsAmazon.com today announced it is expanding its lineup of on-demand programming that will bring popular cable shows to Amazon’s Prime Instant Video service ($79/annually).

Starting today, Prime members will be able to stream programming produced by Scripps’ cable networks including the Travel Channel, HGTV, Food Network, Cooking Channel, and DIY.

Some of the shows include: Rachael Ray’s Week in a Day; Anthony Bourdain: No ReservationsCupcake Wars;Diners, Drive-Ins and Dives; House Hunters and House Hunters International; Iron Chef America; Man v. Food; Selling New York and Selling LA; Throwdown With Bobby Flay; Chopped; Ghost Adventures; andYard Crashers. Older programming will also be available for purchase and download.

Amazon Prime members may get access as part of their $79 annual membership fee.

Includes access to “Instant Video” at no extra charge.

“We are excited to be the exclusive online-only subscription home for Scripps content and know our customers are going to love getting these great shows as part of Prime,” said Brad Beale, Amazon’s head of video content acquisition.

Amazon has attempted to differentiate its video offerings from its much-larger rival Netflix. In many instances, the more-limited content on Amazon is already available from Netflix, making Amazon Prime Instant Video redundant for current Netflix subscribers. But Amazon has recently signed a handful of exclusive deals, mostly for television programming.

With streaming rights for popular Hollywood movies escalating into high orbit, most of the content deals signed by Netflix and Amazon during 2012 covered less-costly network series and cable shows. While that has discouraged movie fans, who increasingly turn to Redbox or other rental services for recent Hollywood releases, it is giving cable subscribers another reason to cut the cord on cable television.

Cogeco Asks New Tenant to Cover Old Renter’s $1,500 Cable Bill Before Connecting Service

Phillip Dampier February 28, 2013 Canada, Cogeco, Consumer News Comments Off on Cogeco Asks New Tenant to Cover Old Renter’s $1,500 Cable Bill Before Connecting Service
Cogeco red-flags addresses where its deadbeat customers live.

Cogeco red-flags addresses where its deadbeat customers live.

An Ontario cable company is refusing to hook up service for a new renter until the former tenant’s $1,500 past due balance is paid in full.

Cogeco Cable told its would-be customer it could not install his broadband, phone, and cable-TV service, even though the renter offered to provide a letter from his landlord asserting he had no relationship to the earlier tenant.

The cable operator’s “skip” policy, which flags accounts disconnected for non-payment, can make life difficult for the new renter or property owner. Cogeco’s policy is designed to stop disconnected customers from restarting service under someone else’s name.

In some cases, Cogeco has reportedly even disclosed personal details about the owner of the past due account, along with a detailed breakdown of the services and charges they incurred.

Customers who have encountered a red flag from Cogeco when attempting to sign up for service have been asked for a notarized letter, preferably from a personal attorney, disavowing any relationship to the former account-holder, along with copies of property transfer documents.

A Cogeco representative tells Stop the Cap! the potential customer was misinformed. Cogeco will not hold a new customer accountable for another customer’s past due balance.

Customers who encounter problems because of “flagged” accounts or addresses should ask to speak to a supervisor. Some supporting documentation may be required in some instances. But usually the supervisor can approve the order and help the customer set up service over the phone.

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