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Watching HDTV Over-the-Air? Your TV Set Will Be Obsolete Sooner Than You Think

atsc-3-0If you cut the cord and are watching all of your HD programming over-the-air, we have some bad news. Your current television set will soon be obsolete.

TV stations across the country are making plans to switch to the next generation of digital television — ATSC 3.0, and it isn’t compatible with millions of television sets and adapter boxes still in daily use across the United States.

The other night I talked with a station engineer who reminded me that consumers are going to have a nasty surprise when local stations start disappearing from existing sets starting a few years from now. Consumer electronics stores will continue to slash prices to clear current television inventory without telling buyers they will eventually need an adapter or rely on cable or satellite television to keep that set working after ATSC 3.0 is fully implemented.

Broadcasters have already started to budget for replacement equipment, necessary to support the new standard. For them, it opens the door to significant new revenue streams and a better quality TV picture. For you, it could mean a bill for a new set, an adapter, or a paid subscription to keep your favorite shows.

At present, over-the-air digital stations in the United States use ATSC 1.0, developed more than 20 years ago. Despite the standard, it took until February 2009 for most television stations to discontinue their analog television broadcasts. To ease the transition, Congress mandated a DTV Converter Box Coupon Program, which subsidized the cost of digital adapters for every household in the country still using an analog-only television set. No such luck this time around. Consumers relying on over-the-air broadcasts will either have to replace their current sets or purchase adapters or dongles out-of-pocket to keep watching.

atsc-glueTo avoid a firestorm from the public, some station owners are thinking about a stop-gap measure that would launch a “digital bouquet” of participating local stations using lower bit rate Standard Definition on a single legacy ATSC 1.0 transmitter for at least a year or two until consumers upgrade their existing equipment. Then, one by one, existing HD stations would switch to ATSC 3.0 and effectively disappear from the dial of sets made before 2016. The good news is you would still have access to free television. The bad news is the picture will be significantly degraded.

Television stations are highly motivated to push for ATSC 3.0 as quickly as possible because it allows them to further monetize the spectrum the FCC allows them to use for free. For the first time, local stations will also be able to charge consumers directly to access broadcast television channels on portable devices like tablets and smartphones. ATSC 3.0 is based on Internet Protocol, allowing stations to blend broadcast and internet content. One of the unique changes ATSC 3.0 will allow is geographical or viewer-targeted commercials. A viewer in the suburbs could theoretically get a different commercial than another living in the city while watching the same station.

Television shows, transmitted in much higher-quality 4K, will also be accompanied by improved high quality audio and will integrate with online content that will run along with the show a viewer is watching. Theoretically, a viewer can lose over the air reception and have their internet connection seamlessly continue to stream the station in fringe reception areas. But viewers will likely be charged for that privilege.

ATSC 3.0 is also considerably more efficient than the current standard, which allows stations to add more digital sub-channels to their lineup, and deliver them in higher quality. That is a very important consideration as the FCC auctions away much of the current UHF television dial to mobile phone companies looking for boost wireless data capacity. ATSC 3.0 likely won’t be on the scene in a major way until after the FCC repacks current UHF stations closer together on the reduced number of UHF channels still left.

Some stations are expected to lease sub-channel space to third parties, which could start another avalanche of religious and home shopping channels, which often pay for coverage. If you have an Ion TV affiliate in your area, you already have an idea of what that looks like. In addition to a primary Ion TV channel, the broadcaster multiplexes 6 sub-channels – Qubo, Ion Life, The Worship Network, Ion Shop, QVC, and Home Shopping Network.

Currently, many major commercial stations support one or two sub-channels, often used for networks like Bounce, Antenna TV, MeTV, local weather and news, and shopping. But with an abundance of extra bandwidth, stations could add ethnic channels, time-shifted network shows, and a plethora of additional channels. That’s good news for cord-cutters looking for more over-the-air entertainment, but it will require an investment in a new set or an adapter to participate.

An introduction to ATSC 3.0 produced by the committee working on the standard. It doesn’t mention you will need a new television or adapter to watch. (3:15)

Bosnia-Herzegovina Gets Better Broadband Than You Probably Have: 200Mbps FTTH

Phillip Dampier October 12, 2016 Broadband Speed, Consumer News Comments Off on Bosnia-Herzegovina Gets Better Broadband Than You Probably Have: 200Mbps FTTH

bosniaThirty cities in Bosnia, Herzegovina, and the Serb-majority entity known as Republika Srpska will now have access to fiber to the home service with broadband, television, and telephone service — all equipment included — for $27.50US a month.

Elta-Kabel’s under-$30 package includes more than 130 channels, unlimited phone, and unlimited 15/1Mbps broadband for less than what Time Warner Cable charges for its standalone Standard Internet service on a temporary promotion.

The cable operator is one of the biggest telecom companies in Bosnia and Herzegovina (part of former Yugoslavia) and is the first to offer up to 200/100Mbps broadband service over an all-fiber optic network.

Elta-Kabel fiber customers can choose from three types of connections: Super Net 60 (60/30Mbps), Super Net 100 (100/50Mbps) and Super Net 200 (200/100Mbps).

The company says fiber optic technology is “the reliable choice for the 21st Century.”

Vague “Hardware Issue” Caused Nationwide Comcast Outage Tuesday

Phillip Dampier October 12, 2016 Comcast/Xfinity, Consumer News Comments Off on Vague “Hardware Issue” Caused Nationwide Comcast Outage Tuesday

Comcast-LogoA significant number of Comcast customers were without broadband, phone, and internet service for several hours Tuesday morning because of what the company called a “hardware issue.”

“Early yesterday morning, our engineers detected a hardware issue that impacted voice, video and Internet services for a subset of customers across the country for several hours,” Comcast said, in a statement. “During this time, customers also may have had difficulty reaching us by phone. Our engineers quickly identified and resolved the issue, and services have returned to normal. We appreciate our customers’ patience as we worked to fix this and are sorry that we inconvenienced them.”

Major parts of Boston, San Francisco, Seattle, and Portland were without service until 10:30am ET.

Arris Will Manufacture Next Generation of Charter Set-Top Boxes: WorldBox 2.0

Phillip Dampier October 12, 2016 Charter Spectrum, Consumer News 2 Comments

charter-spectrumArris will manufacture the next generation of set-top boxes for Charter Communications, supporting hybrid IP/QAM video and the legacy technology still in place at Charter-acquired Time Warner Cable and Bright House Networks.

WorldBox 2.0 will support both a traditional and cloud-based user interface, as well as new content options and video features that could eventually bring a cloud-based DVR service for Charter customers. Charter is dealing with at least three different cable system architectures — its own network and those of its two recent acquisitions: Bright House and Time Warner Cable. Charter will be expanding its current downloadable conditional access (DCAS) capability to both those cable companies, expanding Digital Rights Management (DRM) to cable television channels. Time Warner and Bright House reportedly rely on an older CAS system.

Charter is strengthening video security to remotely switch on and off cable TV service for new/disconnecting customers without having to send a truck to the customer’s home.

“While Charter is focused on providing a secure video product on all devices, WorldBox 2.0 provides the same advanced video experience consumers are demanding on traditional television sets, and gives Charter the flexibility to deploy a single platform across our entire expanded network,” said Jim Blackley, Charter executive vice president of engineering and IT, in a statement. “Our ongoing work with Arris – in developing this platform, including the downloadable security component – and the establishment of the warrant program, speaks to the strength of our long-standing relationship and the value of ARRIS’s expertise in large-scale, next-generation deployments.”

Charter’s appreciation for Arris is reflected in an agreement the cable company has with the set-top box vendor to buy up to six million shares of Arris stock over the next 24 months, depending on how much business Charter provides the company.

Charter’s WorldBox 1.0 originally debuted in 2015 with the assistance of Cisco, but Charter has clearly shifted towards Arris. There has been considerable consolidation in the set-top box marketplace over the last year. Cisco sold its cable equipment business to Technicolor and Arris has grown larger after acquiring its competitor Pace.

Comcast Paying Record $2.3 Million Fine for Being Comcastic to Customers

Phillip Dampier October 11, 2016 Comcast/Xfinity, Consumer News, Public Policy & Gov't Comments Off on Comcast Paying Record $2.3 Million Fine for Being Comcastic to Customers

comcastComcast will forfeit $2.3 million to settle a nationwide investigation into the company’s negative option billing practices — charging customers for services and equipment they declined or never requested.

The fine from the Federal Communications Commission’s Enforcement Bureau is the largest penalty ever assessed against a cable operator, and comes with a requirement that going forward, Comcast get clear consent from customers approving any future products or services that could impact their cable bill.

The FCC, in a news release, compared Comcast’s actions to “cramming” unauthorized/fraudulent charges on telephone bills and said FCC rules specifically prohibited cable providers from charging customers for services or equipment they did not request.

“It is basic that a cable bill should include charges only for services and equipment ordered by the customer—nothing more and nothing less,” said Travis LeBlanc, chief of the Enforcement Bureau. “We expect all cable and phone companies to take responsibility for the accuracy of their bills and to ensure their customers have authorized any charges.”

comcastThe FCC was showered with complaints for years about Comcast’s allegedly unethical business practices of billing for customer-owned modems, modems that were returned, unwanted premium channels, extra set-top boxes and DVRs. Many complainants accused Comcast of sending equipment or adding services even when those customers specifically declined them. Others discovered they were being billed for equipment they did not request, never received, or returned previously.

The FCC found consumers were inconvenienced and spent “significant time and energy” attempting to prove their case to get the unauthorized charges removed from current and past bills.

Under a consent agreement with Comcast, the company must  implement a five-year compliance plan.

“Specifically, Comcast will adopt processes and procedures designed to obtain affirmative informed consent from customers prior to charging them for any new services or equipment,” the FCC news release stated. “Comcast will also send customers an order confirmation separate from any other bill, clearly and conspicuously describing newly added products and their associated charges. Further, Comcast will offer to customers, at no cost, the ability to block the addition of new services or equipment to their accounts. In addition, the settlement requires Comcast to implement a detailed program for redressing disputed charges in a standardized and expedient fashion, and limits adverse action (such as referring an account to collections or suspending service) while a disputed charge is being investigated.”

A Comcast spokesperson denied the FCC’s accusations and called reports of erroneous billing “isolated errors” that resulted from “employee error” and “customer confusion.”

“We have been working very hard on improving the experience of our customers in all respects and are laser-focused on this,” Comcast said in a statement. “We acknowledge that, in the past, our customer service should have been better and our bills clearer, and that customers have at times been unnecessarily frustrated or confused. That’s why we had already put in place many improvements to do better for our customers even before the FCC’s Enforcement Bureau started this investigation almost two years ago. The changes the bureau asked us to make were in most cases changes we had already committed to make, and many were already well underway or in our work plan to implement in the near future.”

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