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AT&T Shakes Its Moneymaker: Look How Many Customers Upgrade to 10GB Data Plans

mobile share

At least 46 percent of AT&T’s wireless customers are now paying at least $100 a month for a Mobile Share account with at least a 10GB usage allowance, a dramatic increase of more than 11 million customers during the last three months alone. AT&T customers used to pay a flat rate of $30 a month for unlimited wireless data. Now they pay much, much more for much less usage.

AT&T’s Mobile Share plans start at $20 a month (plus the cost of the device) and include just 300MB of data. Prices escalate from there (all prices don’t include the cost of the device)

  • yay att$20 for 300MB
  • $25 for 1GB
  • $40 for 2GB
  • $70 for 4GB
  • $80 for 6GB
  • $100 for 10GB
  • $130 for 15GB
  • $150 for 20GB
  • $225 for 30GB
  • $300 for 40GB
  • $375 for 50GB

AT&T is banking on growing mobile data use to earn the company perpetually accelerating revenue and dramatically higher average revenue per customer. The average AT&T customer does not come close to exceeding their current allowance, but the company’s sales force has proven exceptionally adept at convincing customers to upgrade to higher allowance plans whether the customer needs one or not.

Netflix Will Raise Price for Streaming Service; New Customers Could Pay $10/Month

Phillip Dampier April 21, 2014 Comcast/Xfinity, Competition, Consumer News, Online Video, Public Policy & Gov't Comments Off on Netflix Will Raise Price for Streaming Service; New Customers Could Pay $10/Month

netflix-logoNetflix intends to raise the price of its online video service to as much as $10 a month sometime during the next three months to help finance content acquisition and improve its streamed video experience. But for up to two years, the new price will probably not impact existing customers.

CEO Reed Hastings announced in a first-quarter earnings letter to shareholders that Netflix intends to raise prices by $1 or $2 a month, initially only applying to new members:

“In the U.S. we have greatly improved our content selection since we introduced our streaming plan in 2010 at $7.99 per month. Our current view is to do a one or two dollar increase, depending on the country, later this quarter for new members only. Existing members would stay at current pricing ($7.99 in the U.S.) for a generous time period.

Netflix has already raised prices for some of its European customers after a rate hike experiment in Ireland was accepted by customers. New customers have to pay the new rate immediately, but existing members in good standing are unaffected for two years before rates reset.

In a separate announcement, Netflix today also formally announced its opposition to the Comcast-Time Warner Cable merger.

If the Comcast and Time Warner Cable merger is approved, the combined company’s footprint will pass over 60 percent of U.S. broadband households, after the proposed divestiture, with most of those homes having Comcast as the only option for truly high-speed broadband (>10Mbps). As DSL fades in favor of cable Internet, Comcast could control high-speed broadband to the majority of American homes. Comcast is already dominant enough to be able to capture unprecedented fees from transit providers and services such as Netflix. The combined company would possess even more anticompetitive leverage to charge arbitrary interconnection tolls for access to their customers. For this reason, Netflix opposes this merger.

The New Guilded Age is Pay-Per-View; Comcast-TWC Merger Like a Throwback to An Earlier Era

Phillip Dampier April 21, 2014 Comcast/Xfinity, Competition, Consumer News, History, Public Policy & Gov't Comments Off on The New Guilded Age is Pay-Per-View; Comcast-TWC Merger Like a Throwback to An Earlier Era

gildedA merger of Time Warner Cable and Comcast is just one more step towards undermining our democracy, worries former Secretary of Labor Robert Reich.

In a blog entry republished by Salon, Reich sees increasing evidence that the trust-busting days at the turn of the 20th century are long over, and Americans will likely have to relearn the lessons of allowing capitalism to run amuck.

It was the Republican Party of the 1890s that had the loudest voice in Washington protesting the concentration of business power into vast monopolies that had grown so large, they not only hurt consumers but threatened to undermine democracy itself.

Republican Senator John Sherman of Ohio was at the forefront of acting against centralized industrial power, which he likened to the abusive policies of the British crown that sparked America’s revolution for independence.

“If we will not endure a king as a political power,” Sherman thundered, “we should not endure a king over the production, transportation, and sale of any of the necessaries of life.”

The merger of Comcast and Time Warner Cable is just the latest example America is in a new gilded age of wealth and power that no longer prevents or busts up concentrations of economic power, observes Reich.

“Internet service providers in America are already too concentrated, which is why Americans pay more for Internet access than the citizens of almost any other advanced nation,” Reich argues.

Reich

Reich

Reich worries about the implications of allowing Comcast to grow larger, considering how much the current company already invests in Washington to get the government policies it wants:

  • Comcast has contributed $1,822,395 so far in the 2013-2014 election cycle, according to data collected by the Center for Responsive Politics — ranking it 18th of all 13,457 corporations and organizations that have donated to campaigns since the cycle began. Of that total, $1,346,410 has gone to individual candidates, including John Boehner, Mitch McConnell, and Harry Reid; $323,000 to Leadership PACs; $278,235 to party organizations; and $261,250 to super PACs;
  • Comcast is also one of the nation’s biggest revolving doors. Of its 107 lobbyists, 86 worked in government before lobbying for Comcast. In-house lobbyists include several former chiefs of staff to Senate and House Democrats and Republicans as well as a former commissioner of the Federal Communications Commission. Nor is Time Warner Cable a slouch when it comes to political donations, lobbyists, and revolving doors. It also ranks near the top.
Atwell-Baker

Atwell-Baker

The Center for Responsive Politics expanded on the revolving door issue between the cable industry and the Federal Communications Commission that will be responsible for approving the Comcast-Time Warner merger.

It found one of the most prominent travelers to be former FCC commissioner-turned Comcast lobbyist Meredith Atwell-Baker. Always a friend of the cable industry, the Republican commissioner hurried out the door two years into her four-year term after getting a lucrative job offer from Comcast in June 2011. Despite claims she stopped participating in votes relating to Comcast after getting her job offer, she was a strong supporter of Comcast’s merger with NBCUniversal and favored the cable industry’s approach towards preserving a barely noticeable feather-light regulatory touch.

Atwell-Baker never contemplated her move might be seen as a conflict of interest, but then again, it represented nothing new for Washington. At the time, the only condition limiting her was a two-year ban on lobbying the FCC. But that does not apply to Congress so Atwell-Baker spent her time as Comcast’s senior vice president of government affairs trying to influence the House and Senate on 21 bills that could affect Comcast’s bottom line.

Just as shameless — Michael Powell, who served as FCC chairman during the first term of the George W. Bush Administration. After leaving the FCC he took the lucrative position of top man at the National Cable & Telecommunications Association, the cable lobby. The Center found several other former FCC employees heading into the private sector, advising Big Telecom companies on how to best influence regulators:

  • Rudy Brioche, was an adviser to former commissioner Adelstein before moving to Comcast as its senior director of external affairs and public policy counsel in 2009. Brioche was so valued by the FCC, in fact, that he was brought back to join the commission’s Advisory Committee for Diversity in the Digital Age in 2011;
  • James Coltharp, who served as a special counsel to commissioner James H. Quello until 1997, is now a Comcast lobbyist;

comcast twcOnce out of the public sector for several years, some lobbyists see their value deteriorate as they get increasingly out of touch with the latest administration in power. So several seek a refresh, temporarily leaving their lobbying job to return to public sector work.

The Center offered David Krone as a potential example. Krone formerly held leadership and lobbying positions with companies like AT&T, TCI Communications and the National Cable & Telecommunications Association. After 2008, he was hired by Senate Majority Leader Harry Reid (D-Nev.) to advise him on telecommunications matters. Today he is Reid’s chief of staff. If and when Reid leaves office, Krone can always join the parade of ex-Hill staffers back to the lucrative world of lobbying.

Will elected officials give a receptive ear to Comcast’s arguments in favor of its merger? Most likely, considering every member of the Senate Judiciary Committee (except deal critic Sen. Al Franken), has recently received campaign contributions from the cable giant, according to OpenSecrets:

gilded-age.gjf_Comcast PAC donations to Senate Judiciary Committee Democrats

  • Chuck Schumer, New York: $35,000
  • Patrick Leahy, Vermont, Chairman: $32,500
  • Sheldon Whitehouse, Rhode Island: $26,500
  • Chris Coons, Delaware: $25,000
  • Dick Durbin, Illinois: $23,000
  • Amy Klobuchar, Minnesota: $22,500
  • Dianne Feinstein, California: $18,500
  • Richard Blumenthal, Connecticut: $11,500
  • Mazie Hirono, Hawaii: $5,000
  • Al Franken, Minnesota: $0

Comcast PAC donations to Republicans

  • Orrin Hatch, Utah: $30,000
  • Chuck Grassley, Iowa, Ranking Member: $28,500
  • John Cornyn, Texas: $21,000
  • Lindsey Graham, South Carolina: $13,500
  • Jeff Sessions, Alabama: $10,000
  • Mike Lee, Utah: $8,500
  • Ted Cruz, Texas: $2,500
  • Jeff Flake, Arizona: $1,000

Reich thinks its time to return to the trust-busting days of President Teddy Roosevelt, who found the transportation infrastructure of the 20th century and the fuel used to power it increasingly controlled by a handful of giant players that abused monopoly power to set unjustifiable prices and suppress competition. Getting Congress, increasingly flush with now-unlimited corporate money, to agree to its own refresh a century later may prove a tougher sell.

 

AT&T’s Magic Fairyland U-verse GigaPower Fiber “Expansion”: Don’t Hold Your Breath

Fairy_Tales3One of the first lessons a good magician learns is that to best impress an audience, one has to at least show an actual rabbit going into the hat before making it disappear.

AT&T is no David Copperfield. In its latest sleight of hand, AT&T today announced a major potential expansion of its U-verse GigaPower fiber to the home network to 21 major cities across its landline service area, with future plans to expand to as many as 100 eventually.

“We are excited to bring GigaPower to 100 cities and towns,” Lori Lee, head of AT&T’s U-verse unit, said in a phone interview with Bloomberg, which accompanied a press release. “We will work with local officials as we look for areas of strong demand and pro-investment policy.”

Among the cities slated to get fiber upgrades are Austin and Kansas City — where AT&T will face competition from Google Fiber. But AT&T isn’t bothering to compete head-on with any municipal fiber providers like Chattanooga’s EPB, Wilson, N.C.’s Greenlight, or Lafayette, La.’s LUSFiber. North Carolina, Texas and California are the states with the most cities chosen to potentially get upgrades.

But AT&T has yet to fully deliver on its earlier promise to deploy fiber to the home service in Austin, where single home residential customers have usually been stymied by general unavailability of the fiber service. AT&T has consistently refused to say exactly how many customers have actually been able to sign up for AT&T GigaPower fiber service.

For customers actually able to buy GigaPower, many are already served by an existing AT&T fiber cable. It is not uncommon to find fiber hookups in new housing developments or multi-dwelling units like apartment buildings and condominiums. Most customers don’t realize they are fed service from a fiber cable brought to the back of the building that interfaces with plain old copper wiring, providing service artificially slowed by the company in an effort to provide consistently marketed broadband products.

AT&T GigaPower is easy to provide in these locations with very little extra investment. Tearing up streets and yards to replace copper wiring with fiber optics is another matter, one AT&T has avoided for years by choosing a less costly fiber to the neighborhood approach that leaves existing copper wiring on phone poles and in customer homes largely intact. Moving to fiber to the home service would require AT&T to dramatically boost capital spending to cover the cost of stringing fiber across the backyards of millions of customers.

But earlier this year, AT&T promised investors it was actually planning to cut its budget for capital expenses in 2014 to $21 billion, most of that still earmarked for its profitable wireless network. That is down at least $200 million from 2013. Unless AT&T reneges on its earlier commitment to Wall Street, even David Copperfield couldn’t make fiber to the home service from AT&T magically appear.

Notice the word "may"

Welcome to Neverland. Despite exciting press releases, AT&T has indicated it won’t spend the money required for widespread fiber expansion. But then, AT&T’s own graphics only promise these communities “may” get GigaPower.

In fact, AT&T has been telling investors it is more than halfway done completing its Project VIP effort, which budgeted $14 billion over three years to further expand basic U-verse service, improve its 4G LTE network, and expand rural wireless coverage within AT&T local service areas. Project VIP is integral to AT&T’s plan to eventually walk away from its rural wired infrastructure in favor of a wireless platform providing wireless landline service and 4G wireless broadband.

To assuage investors fearing AT&T is about to pull out the credit card and go on a fiber broadband shopping spree, AT&T carefully notes towards the bottom of its press release, “this expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014.”

In other words, AT&T is not committing any money not already earmarked as part of Project VIP for its fiber expansion.

Without that money, if you live in a single-family residential home and are currently served by AT&T copper wiring, it is very unlikely the company will offer fiber upgrades anytime soon.

So why is AT&T promising vaporware upgrades it cannot possibly manage on its current budget?

AT&T will work with local leaders in these markets to discuss ways to bring the service to their communities. Similar to previously announced metro area selections in Austin and Dallas and advanced discussions in Raleigh-Durham and Winston-Salem, communities that have suitable network facilities, and show the strongest investment cases based on anticipated demand and the most receptive  policies will influence these future selections and coverage maps within selected areas. This initiative continues AT&T’s ongoing commitment to economic development in these communities, bringing jobs, advanced technologies and infrastructure.

This expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014. – See more at: http://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html#sthash.Nh31BZEu.dpuf
This expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014. – See more at: http://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html#sthash.Nh31BZEu.dpuf
This expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014. – See more at: http://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html#sthash.Nh31BZEu.dpuf
This expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014. – See more at: http://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html#sthash.Nh31BZEu.dpuf
Phillip "AT&T has a larger agenda here and it isn't fiber" Dampier

Phillip “AT&T has a larger agenda here and it isn’t fiber” Dampier

For years, AT&T’s lobbyists have promised politicians everything under the sun — telecom nirvana — if only Ma Bell can be unshackled by burdensome regulations. Some states have accepted AT&T’s deal only to find their residents’ phone bills rapidly increasing with no corresponding improvement in service. U-verse is AT&T’s effort to stay relevant at a time when mobile phones are replacing landlines and cable companies have poached a number of their customers.

But in return for that deregulation, AT&T delivered an cheaper, inferior fiber-to-the-neighborhood technology that requires hideously large infrastructure cabinets, often installed in front of customer homes, that has trouble keeping up with cable broadband speeds.

But nothing ever satisfies AT&T.

Recently, their lobbyists have been skulking around in the shadows of state legislatures ghostwriting new bills that would permit AT&T to abandon its rural landline customers altogether to focus on the far more profitable wireless business. But consumer groups have gotten wise to AT&T’s astroturf and lobbying efforts and have begun to limit their successes.

Meanwhile, along comes Google, promising groundbreaking, affordable fiber to the home gigabit broadband service to a handful of communities willing to work with them in a de facto partnership — cutting through bureaucratic red tape to facilitate infrastructure upgrades — a radical change from the traditional regulator-provider framework.

Hundreds of cities fell all over themselves competing for the privilege, and it didn’t require a penny in lobbying or campaign contributions.

Where Google has been willing to offer service, most communities have been more than thankful and have made life easier for the creative entrant.

If it worked for Google, why can’t it work for AT&T? As a result, the company that spent years telling customers fiber upgrades didn’t make any sense and that few people actually needed gigabit speeds, AT&T might appear to have reversed course. Dig a little deeper and you find a deeper agenda:

“Communities that have suitable network facilities, and show the strongest investment cases based on anticipated demand and the most receptive policies will influence these future selections and coverage maps within selected areas.”

Translation: Communities that already have considerable fiber infrastructure previously installed and are willing to bend to the business and public policy agenda of AT&T will make all the difference whether your city will be considered for a future fiber upgrade or not.

In the end, even if a community does everything AT&T asks of it, it still has no commitment AT&T will actually deliver the fiber upgrades they only promise “may” happen. But AT&T will have achieved its public policy goals of abolishing regulations and limiting oversight, all without have to install a single strand of fiber.

That is a deal community leaders should think twice about making with a company that has always looked out for its investors long before its customers.

SaskTel Exposes Predatory Wireless Pricing from Telus, Bell, and Rogers

Phillip Dampier April 17, 2014 Canada, Competition, Public Policy & Gov't, SaskTel, Wireless Broadband Comments Off on SaskTel Exposes Predatory Wireless Pricing from Telus, Bell, and Rogers

sasktelTelus, Bell and Rogers charge customers as much as 45 percent less on wireless service where they face a fourth regional competitor in a case of suspected predatory pricing that could threaten the viability of competition in Canada’s wireless marketplace.

SaskTel, a crown corporation, is one of several Canadian regional wireless providers. The Saskatchewan Telecommunications Holding Corporation, based in Regina, said SaskTel’s revenue and net income dipped to $1.205 billion and $90.1 million, respectively. SaskTel (which has net income of $106.2 million in 2012) projects this will be only $59.2 million next year.

The dramatic drop in revenue, in part, comes from suspiciously low wireless rates in areas where SaskTel and other regional providers operate.

Sudden rate cuts were introduced last summer and are available only to customers where regional firms offer wireless service. Vidéotron in Quebec, EastLink in the Maritimes, MTS in Manitoba, and SaskTel in Saskatchewan are all impacted. But the savings don’t extend outside of these competitive areas, leading to whispered accusations that the Big Three are engaged in predatory pricing behavior, designed to undercut competitors while maintaining high rates for everyone else.

Styles

Styles

SaskTel president Ron Styles told The Leader-Post Telus has been offering customers in Saskatchewan a rate 45% lower than customers in Red Deer, Alberta pay. SaskTel is forced to match those rates to stay competitive, but it has hit the crown corporation’s finances hard.

“We’re very concerned; it’s had a major impact,” Don McMorris, cabinet minister responsible for SaskTel, told the newspaper.

Although many customers are happy paying a much lower mobile phone bill, the savings may prove temporary.

Canada’s three national carriers have proved particularly adept as killing off any competitors threatening their 90%+ market share. Public Mobile found it difficult to attract new customers away from rival Telus, so as the business floundered, Telus made the upstart company an offer it couldn’t refuse, shut down Public’s network, and transferred customers to its own network.

Although stopping short of directly pointing the finger at the Big Three, Styles is headed to Ottawa to discuss the implications of predatory pricing on SaskTel’s future. But he left no doubt something is up.

If Bell, Telus and Rogers can afford to offer low rates here and on other “4th carrier” turf, does that mean their wireless rates are needlessly high elsewhere, Styles asks. Or are the Big 3 engaged in “predatory pricing” — selling something below cost to damage or destroy competitors and keep new entrants out of the market.

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