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Hulu’s New Owner Is Likely to Be Disney As Comcast Contemplates Selling Its Stake

Phillip Dampier September 25, 2018 Competition, Consumer News, Hulu, Online Video Comments Off on Hulu’s New Owner Is Likely to Be Disney As Comcast Contemplates Selling Its Stake

Hulu could soon be in the hands of Disney, as a high stakes game of asset trading overseas could have a dramatic impact on the streaming service.

After a winning $39 billion bid to acquire British satellite TV company Sky, CNBC reports Comcast is willing to shed some of its assets back home, including its 30% minority stake in Hulu.

Analysts report Comcast has lost interest in the streaming venture because the cable company will face a permanently-reduced say in the venture after Disney completes its acquisition of 21st Century Fox, which controls 30% of Hulu. After the dust settles, Hulu will be 60% owned by Disney, 30% by Comcast and the remaining 10% held by AT&T, as part of its merger with Time Warner (Entertainment).

Originally formed in 2007 as an almost equal partnership between Disney, Comcast, and Fox, Hulu provides a controlled streaming platform for ABC, NBC, and FOX shows. Originally offering free, ad-supported access to recently aired network programs, Hulu has since grown dramatically under a subscription model, deepening its catalog of TV shows and movies and launching original content. In the last year, it launched its own cable-TV replacement service, offering streaming live television. Hulu is estimated to have 20 million paid streaming subscribers and an additional 1 million are signed up for Hulu with Live TV.

If Disney takes control of Hulu, CEO Bob Iger claims it will operate independently of Disney’s own, forthcoming subscription streaming service, set to debut in 2019. Iger said Disney may offer bundled discounts if customers subscribe to both Hulu and Disney’s own streaming service.

Amazon Introduces a “Cord-Cutters” DVR to Record Over-the-Air Channels

Phillip Dampier September 24, 2018 Competition, Consumer News, Online Video, Video 3 Comments

The Fire TV Recast DVR is among several new products Amazon is preparing to release for this year’s holiday shopping season, and it was a runaway favorite for Amazon-watchers given a preview of Amazon’s newest products last week.

The Recast is designed to appeal to cord-cutters who miss their cable-TV DVR box. Amazon’s TV recording solution is strictly designed to record over-the-air/free TV broadcasts, and won’t work with satellite, telco, or cable television. Oddly, it does work with one streaming cable-TV alternative: PlayStation Vue, but for the most part, Recast will make sense if you spend a lot of time watching and recording local TV stations. In larger cities, this means the ability to record 35-50 different stations and their digital subchannels. In smaller markets, a dozen or so stations ‘worth recording’ is more likely.

During brief demonstrations given to reporters, it quickly became clear Amazon designed Recast to work best within Amazon’s own product ecosystem, which means it requires at least an Amazon’s Fire TV stick ($29.99 each, when bought bundled with Recast) for each television. The Fire TV home screen adds a “DVR” menu automatically to the list of user options when it senses the presence of a Recast device. Amazon promises Recast playback will also work on tablets and phones, but not web browsers.

Recast is a larger-than-expected device, about the size of a shoebox, and contains TV tuners and a 500 GB hard drive. Customers will also need to supply an antenna (or buy the $24.99 ’50 mile’ window antenna offered by Amazon as an accessory). The box is designed to be placed anywhere out of sight, and has just three ports — one for power, another for USB to power the antenna, and an Ethernet connection. Amazon says Recast will work best placed where television reception is the strongest. Received signals are sent via Wi-Fi to Fire TV, PlayStation Vue, and the appropriate Amazon Fire apps for iOS and Android. Recast also offers built-in Wi-Fi Direct, which works with Fire TV and Amazon’s Echo Show, but Recast also supports traditional Wi-Fi. Amazon claims videos stream up to 1,440 x 720 at 60 frames per second.

Amazon Fire TV Recast

Recast’s standard configuration ($229) has two tuners and a 500GB hard drive, supporting two concurrent recordings and up to 75 hours of stored HD content. A deluxe version containing four tuners capable of recording four different shows/channels at the same time and a 1 TB drive doubles storage capacity for just $50 more, and will go on sale Nov. 14 for $279.99. Amazon is accepting pre-orders for both now.

PROS:

  • Finally a mainstream DVR that works for over-the-air recordings without expensive monthly service fees.
  • Amazon has kept the box simple, and has a tutorial/setup procedure to help you find the best place to locate the DVR to receive as many channels as possible.
  • Reviews indicate recordings were of good quality, assuming one gets reasonably good TV reception.
  • Integrates well with PlayStation Vue and Amazon’s Fire TV.
  • Box can be placed anywhere, out of sight, because it connects with your other devices wirelessly.
  • Deluxe box offers four tuners and lots of recording space for just $50 more than the base unit.

CONS:

  • Amazon should have just bundled an antenna in the box because it is required to assure good reception.
  • Recast is clearly designed for use with Fire TV, which means it is not a great option for other box owners.
  • Recast limits playback to its own apps and Fire TV. No browser support.
  • It only works with one streaming service (PlayStation Vue) and over the air stations. No support for cable, satellite, or telco TV.
  • It’s big and bulky.
  • Asking $229 for a box that only records over the air stations may be a high hurdle for some.
Size 7.1” x 7.1” x 2.9” (180 mm x 180 mm x 73 mm)
Weight 2.4 lbs (1066 g)
Processor Dual Core
ATSC Tuners 2 Tuners
Transcoders (for playback) 2
Storage 500 GB up to 75 hours of HDTV
Memory 2 GB
Wi-Fi Connectivity 2.4 G Wi-Fi 2×2 Wi-Fi b/g/n and 5 G Wi-Fi 2×2 Wi-Fi a/n/ac
Voice support Fire TV Recast can be controlled using voice through supported Alexa endpoints like Echo Show, and the Alexa Voice Remote on Fire TV devices and Fire TV Edition televisions.
Ports 1 x Type A USB 3.0 (does not support storage), TV Antenna Input, Gigabit Ethernet, Power
System requirements Fire TV streaming media player, Fire TV Edition television, or Echo Show, and compatible mobile device.
Setup requirements Fire TV mobile app (available on Amazon Appstore, Google Play Store, or iOS Appstore) on a Fire tablet (5th Gen or newer), an iOS device running iOS10 or higher, or an Android device running Android 4.4 or higher
Required for playback Any one of the following: Fire TV streaming media player, Fire TV Edition television, Echo Show, Fire tablet (5th Gen or newer), an iOS device running iOS10 or higher, an Android device running Android 4.4 or higher
Warranty and service 1-Year Limited Warranty and service included. Optional 2-Year and 3-Year Extended Warranty available for U.S. customers sold separately. Use of Fire TV is subject to the terms found here.
Regional support U.S. only
Accessibility features VoiceView screen reader enables access to the vast majority of Fire TV Recast features for users who are blind or visually impaired. Watch videos and TV shows with closed captioning displayed. Captions are not available for all content.
Included in the box Fire TV Recast, 50W Power Supply, Quick Start Guide

Amazon introduces Amazon Fire TV Recast, a home DVR for over the air television stations that works best with Amazon’s own Fire TV. (1:14)

T-Mobile Rebrands MetroPCS “Metro by T-Mobile;” Introduces New Plans

MetroPCS is getting a new name and new unlimited plans as its owner T-Mobile rebrands the provider “Metro by T-Mobile” starting today.

Current MetroPCS customers are largely attracted to the carrier for its simple, budget-priced mobile plans that offer 2-10 GB of data for $30-40 a month. In an effort to boost average revenue per customer, Metro will introduce two new plans that offer “unlimited” LTE data, mobile hotspot usage with data allowances from 5-15 GB, Google One cloud storage and mobile backup, and for its $60 plan, Amazon Prime membership:

T-Mobile USA John Legere argues that Metro’s new plans will change the perception that prepaid wireless plans are lacking.

“In the past, being a prepaid customer meant subpar devices, service and coverage. No more,” a press release from T-Mobile says. “Metro has been quietly changing the prepaid landscape for years, and wireless users have noticed. In the past five years, the number of people choosing Metro has doubled. Metro by T-Mobile offers a wide variety of both Android and iOS smartphones for every price point, including the absolute latest releases.”

The carrier, formerly an independent provider with its own cellular network serving 15 cities, was acquired by T-Mobile five years ago and today is run like a mobile virtual network operator (MVNO) on T-Mobile’s nationwide network. The company takes care to protect its lucrative base of T-Mobile postpaid customers by giving them absolute priority on T-Mobile’s network. If a cell tower becomes congested, Metro customers will be the first ones to feel the impact.

“When the network gets busy in a particular place, Metro by T-Mobile customers may notice a difference in speed compared to T-Mobile customers, but otherwise, they get the same T-Mobile network,” T-Mobile warns in its press release. In the fine print, T-Mobile also discloses it throttles speeds for unlimited customers using more than 35 GB of data per month until the next billing cycle begins. It also limits video streaming to 480p resolution all the time.

In an effort to differentiate itself from similar prepaid offers, Metro has teamed up with Amazon to give its premium plan customers a free month-to-month membership in Amazon Prime, which in addition to free two-day shipping, also bundles Amazon Prime Video, Music, and Photos.

T-Mobile CEO John Legere introduces a makeover of MetroPCS, now called Metro by T-Mobile. (3:03)

Verizon Denies Throttling Florence Victims, But Customers Deal with Slow Speeds

Verizon Wireless claims it is not intentionally slowing data services for its customers in North & South Carolina, despite growing complaints from customers about slow speeds.

Stop the Cap! has heard from nearly 20 readers in central and eastern North Carolina and they are displeased with Verizon’s performance.

“Signal is five bars but speed might as well be dial-up,” reports one reader. “I have consistently gotten 20 Mbps or better service for at least a decade from my home and workplace on Verizon’s network, but now the speed shows it starts at around 20 Mbps but quickly declines to less than 1 Mbps within 3-5 seconds. I have an unlimited data plan and have relied on it since Spectrum went out over the weekend.”

“Of course they are throttling us,” said Paul Ingell, who moved inland from New Bern to share a room with friends near Charlotte. “As soon as you go over 20 GB, the speed throttle game begins, and they are playing it. My bill reset date was today and by gosh speeds magically returned to normal. But my sister-in-law is still being throttled. Her phone delivers less than 1 Mbps sitting right next to mine and I get around 15 Mbps. We both own the same phones and have unlimited plans.”

The Washington Post covered the alleged Verizon slowdowns as well, and one Raleigh area reader claimed he is being throttled now as well.

“We lost power/cable and were using my Verizon unlimited data plan for internet access, and were very frustrated when attempting to access pages with dynamic content,” he wrote. “This is not typically a problem in central North Carolina, a high-coverage area. It seemed clear our data was being throttled.”

Another reader in New Bern who rode out the storm said Verizon service was very poor as he attempted to get news from CNN and Google during and after the storm. Browsing was almost impossible.

“E-mails and texts were the only reasonably quick way for me to get information. Other people complained of the same issue,” the reader wrote. “Having lost power and internet, the phone was our only contact with the outside.”

First word of the claimed throttling came from a reddit thread from AbeFroman21:

My family lives in a small town in eastern North Carolina, and we were just devastated by the hurricane. Our power has been out for five days now and internet service is gone as well. Two days ago my wife and I noticed that we couldn’t retrieve our email from our phone or check Facebook [for] updates from our community about the storm or when service would be restored.

We traveled into a bigger town and called Verizon to check and see if there was a data outage and when we could expect it to be restored. Only, I was told that my unlimited plan was deprioritized for being too low tier of a plan. But if I upgraded to a higher plan my service would be restored.

There’s no outage, just corporations sucking dry a community that as already lost so much. Thanks a**holes.

Verizon categorically denies it is throttling any customers in North Carolina.

“On North Carolina, we are not throttling,” said Richard Young, a Verizon spokesman. “The most likely scenario is that the customer, who can’t connect to the internet, is in an area that has lost cell service.”

New York’s Rural Broadband Program Betrays Tens of Thousands of Rural Residents

For 76,783 homes and businesses in upstate New York, the future of internet access will be a satellite dish and as little as a 20 GB data allowance per month, courtesy of the New York State Broadband Program Office’s decision to partner with HughesNet, a satellite internet provider, instead of finding a provider willing to extend wired internet access to every New Yorker.

HughesNet Satellite “Fraudband”

For town supervisors and village mayors up and down the state, relying on HughesNet is nothing short of breaking Gov. Andrew Cuomo’s promise to bring broadband service to every New York resident.

Lewis town supervisor James Monty called HughesNet and other satellite internet providers “a dead end.”

“HughesNet is not broadband,” Monty said. “I just think it’s a gross waste of public funds to use something that isn’t going to work.”

Rural residents strongly agree, if only because many of them have directly experienced the pain and frustration of satellite internet in the past.

Bethel resident Susan Harte has two words to describe the kind of service HughesNet has provided since it launched its first satellite: “it stinks.”

She isn’t pleased the governor is walking away from rural New Yorkers.

“Definitely broken promises there,” Harte says.

In the North Country, Willsboro town supervisor Shaun Gillilland believes the issue is personal between the governor and his constituents.

“The state made a promise and you’re all here expecting them to carry through on that promise, and I think what we’re finding is that that promise is falling very short,” Gillilland said.

Further west, some residents in Niagara County, near Niagara Falls, are preparing to abandon their homes and move out of state to find internet service and a state government less beholden to corporate interests.

One resident of Middleport tells Stop the Cap! “I’m in a state of disbelief that we are going to actually pull the kids from school and move. We don’t have anymore years to wait. We need internet.”

This particular resident has called out state and elected officials for months on social media to draw attention to the reality rural New Yorkers are going to be stuck with awful internet access for years, while Gov. Cuomo takes credit for a program he will claim is a success story.

A 20 GB Data Cap

HughesNet plans for New York customers at designated addresses for New York’s rural broadband program top out with a 20 GB data cap.

HughesNet appears to be ready to take $15,620,785 from New York and $13,720,697 in private and federal funds and leave residents with internet service even worse than they offer many of their regular customers.

“I’ve already been told by an insider [the only significant benefit New York is getting] is $200 off installation,” the Middleport resident tells us. “The service is exactly the same as ordinary HughesNet except NY Broadband Program Office recipients will have a 20 GB data cap instead of the 50 GB data cap offered elsewhere.”

Susan Potter, who lacks internet access to her home near Watertown, thinks there is a scam afoot.

“Why is New York giving HughesNet $15 million dollars for internet service that any New York resident could order themselves today?” she asked Stop the Cap! “Where is the money going and how exactly will it benefit New York residents? Except for a much smaller and completely inadequate data cap, I cannot find a single thing HughesNet is doing for New York except taking the government’s money for substandard internet access and giving us a break on a satellite dish that can already be discounted from promotions.”

HughesNet’s own website tells an interesting story. Residents who enter an address designated to receive satellite internet by New York are offered just two plans — 10 GB and 20 GB per month (with a 24-month term commitment). Outside of those areas, HughesNet offers up to four plans — 10, 20, 30 and 50 GB allowances per month (with the same two-year term commitment). HughesNet promises “up to 25 Mbps” but disclaims any responsibility if it fails to meet that speed.

“NYBPO officials cannot seem to understand that the technology has limitations and that they can’t offer unlimited data,” the Middleport resident and Stop the Cap! reader added.

Few Albany residents working for the state government have to contend with no internet options, and wired internet plans in New York remain uncapped with no data allowances, which may mean some public officials have yet to grasp the implications of a 20GB data cap, less than what wireless phone companies offer state residents with unlimited data plans. The average home broadband user now consumes an average of 190 GB of data per month, which means HughesNet’s offer is for strictly rationed internet access.

HughesNet plans in parts of North Carolina offer up to 50GB of access.

Back in Lewis, Michael Hopmeier, president of Unconventional Concepts, which provides engineering consultancy services, told the Adirondack Daily Enterprise he openly fears New York’s broadband future has been left in the hands of unqualified bureaucrats running the state’s broadband office:

“I found as an engineer and a person with a background in communications and testing evaluation, that the information that they were providing was completely unrefined,” Hopmeier said. “We were getting broad, vague numbers like ‘99 percent coverage.’”

He said he compiled a list of questions: 99 percent coverage of what? What exactly did they mean by “broadband?” Why were the contracts issued to the companies that they were? Then he and the supervisors filed a Freedom of Information Law request to the state for answers.

“The gist of the responses we received was either no answer, ‘We won’t answer that,’ or the answers made very little sense,” Hopmeier said.

With tens of millions of state taxpayer dollars on the table, Hopmeier worries the state is going to waste a huge amount of money on an unworkable solution for rural New Yorkers.

“My concerns boil down to: one, ‘How are they measuring what they are doing? Two, is there an audit going on? Is there an attempt to review and determine whether those standards and goals are actually being met? And then three, what actions will actually be taken to correct any problems if we can find them,” Hopmeier said.

He has experience using HughesNet himself, and as a result of what he calls “totally technically unacceptable” internet service, he is now sending work out of state to Virginia and Florida, where broadband service is better.

Two hours north of New York City, it is not difficult to find a broadband desert. Steve Israel, writing for the Times Herald-Record, notes Sullivan County communities like Bethel, Callicoon and Delaware, along with Ulster County towns like Marbletown and Rochester are going to be stuck with fixed wireless at 2 Mbps, HughesNet at 15 Mbps (assuming it isn’t congested that day) or for a precious few — Charter Spectrum, which is rebuilding its rural cable systems to support faster internet speeds. For others, DSL from Verizon claims to offer up to 15 Mbps, but few admit to getting service anywhere close to that speed. All of these rosy speed predictions come from the state, but residents on the ground know better.

“Thousands of folks will be left without the high-speed internet Cuomo promised,” Israel wrote.

Frontier’s Internet Nightmares – “They Talk a Lot and Don’t Accomplish Much”

HughesNet isn’t the only provider attracting crowds armed with pitchforks and torches. Frontier Communications, which was recently awarded $9.7 million to extend DSL service to 2,735 more rural customers in the Finger Lakes, Southern Tier and North Country, attracts scorn from its existing customers.

“There is a special place in hell reserved for Frontier’s despicable DSL service,” scowled Lillian Weber.

“Disgustingly inadequate,” fumed Wilmington resident Bob Rose, who has been at war with Frontier for months about slow or intermittent service.

“It’s like not having internet access at all — dial-up used to be faster,” added John Schneider, another unsatisfied customer.

Weber holds the record among her neighbors for the longest delay for a Frontier repair crew to show up — eight weeks, resulting from three “missed” appointments.

“They rarely bother to show up and once claimed they were here but nobody answered the door, despite the fact we spent all day on the porch staring at the driveway,” Weber. “They are even bad at lying.”

Last winter, Wilmington residents found several examples of neglected Frontier lines under pressure from overgrown tree limbs and branches. (Image courtesy: The Sun)

Rose is never sure if Frontier’s repair crews will turn up at his home either when his internet service fails, which is often.

“If I’m lucky, we have an internet connection 60 percent of the time,” Rose told The Sun. “We’ve been frustrated as hell over here, a lot of calls. We might have 1 in 10 days where we have internet all day.”

Frontier says Rose lives in a troubled, “high volume area.” Rose says his entire neighborhood has three or four homes. He now never leaves home without his Wi-Fi hotspot, because it is often the only way to stay connected.

Rose can point to at least one visible problem he saw last winter around his neighborhood. Frontier is simply not taking care of its network.

“It’s unbelievable,” he said. “Tree limbs, heavy with snow, laying right on the cable. They need to trim those trees.”

Local government officials also hear often about Frontier. Essex County Board of Supervisors chairman Randy Preston is one of them.

“Every other week, I get a complaint about Frontier,” he said. He has personally filed a complaint with the state’s attorney general and is sending a call-out to all Frontier customers dissatisfied with their internet service to do the same. He does not believe Frontier deserves a penny of state money, and the company should return what it has already received.

Essex County Board of Supervisors chairman Randy Prestonon Frontier: “They talk a lot and don’t accomplish much.”

“As far as I’m concerned, they haven’t met their commitment,” Preston told The Sun. “The grants should be pulled from them, and they should be fined. They aren’t living up to their commitment, and I don’t think that should be allowed.”

After years of dealing with Frontier, Preston has a saying about the phone company: “They talk a lot and don’t accomplish much.”

The requirements of the current round of broadband funding require participants to offer customers 100 Mbps of service, something a Frontier spokesperson confirmed.

“In general, the program requires projects to have speed capability of 100 Mbps. The Frontier projects will satisfy this requirement of the program,” the spokesperson said.

That will likely require the phone company to bring fiber to the home service to the 2,735 customers to be served. Current customers will believe it when they see it. It is also clear that existing customers will not be so lucky. When asked directly if Frontier will upgrade to fiber-fast internet speeds elsewhere in New York, Frontier Communications manager Andy Malinoski kept his answer to The Sun vague.

“Frontier is constantly investing in, expanding and improving our network as we continue to improve our customer experience in New York and across the United States,” Malinoski said. “The NY Broadband Program is one tactic we are implementing in certain communities to achieve those goals.”

The NY Public Service Commission urges New Yorkers with Frontier DSL problems to complain directly to them.

“If it were to receive a consumer complaint, PSC staff would work to resolve the issue, including bringing in other agencies if necessary,” said James Denn, a spokesman. “Going forward, all upstate New Yorkers will see dramatic improvements in service quality and availability as a result of Gov. Cuomo’s nation-leading investment program. As part of this effort, PSC staff will work closely with the NYBPO to ensure that companies receiving awards, including Frontier, provide good customer service.”

“That’s a hoot,” responded Weber. “They should spend a week with us and after that, if they are smart, they will throw Frontier out of New York right behind Charter.”

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