Charter Spectrum will soon charge you for a full month of service, even if you downgrade or cancel in the middle of a billing cycle, ending a decades-old practice of issuing a partial month credit for dropped services you no longer want or need.

Tucked into customers’ May billing statements, Charter Spectrum announced it intends to stop giving partial refunds for service effective June 23, 2019:

The financial benefit to Charter Spectrum is substantial, because customers will be forced to pay for a full month of service even if they cancel during the first week of a new billing cycle. The cable industry has been gradually shifting away from issuing partial month credits after other telecom companies, notably Windstream and wireless operators, moved to “full month billing – no refunds for partial month” billing.

Cablevision/Optimum was among the first cable companies to stop issuing credits for disconnects that occur before the billing cycle ends. It led to a 2017 class action case against Cablevision, now owned by Altice USA, filed by an ex-customer. A 2018 ruling dismissed the class action case, compelling the plaintiff to use mandatory arbitration, required of all new subscribers. The final disposition of the case is unknown. Charter Spectrum maintains a similar clause in its own terms and conditions.

Your time is up. It may have been one, two, or if you are especially lucky — three years since you signed up for Charter Spectrum service. But your temporary reprieve from the high price of cable is over.

The bad news arrives in a letter:

Thank you for being a Spectrum customer. When you signed up for your services, you received a promotional discounted rate on your bill. This promotion is coming to an end. However, as a valued customer we are pleased to offer a new promotion for an additional year.

Spectrum certainly is pleased. You may not be. To avoid shocking you too much, the company does not provide a new “out the door” price. They wait until they send you your first post-promotion bill. The letter also does not remind you what you were paying, it breaks out the price of each component service of your bundle for the following 12 months in an effort to lessen the surprise.

For most Spectrum customers on a basic, new customer promotion lasting one year, the rate change is substantial — once you add it all up.

For a customer subscribed to Standard Spectrum TV with two DVR boxes, Internet Ultra (400/20 Mbps), and Spectrum Voice, here is what you can expect (prices and promotions may vary):

• Standard Spectrum TV: Your promotional rate of $54.98 will rise to $86.97, an increase of $31.99.
• Internet Ultra: The promotional triple-play bundled price of $54.99 increases to $74.99, up $20.
• Spectrum Voice: The bundled price of $29.99 will decrease to $19.99, a savings of $10.

Spectrum Voice, Charter’s digital home phone line product, is the most vulnerable part of their triple play bundle. Scores of customers drop landline service at the end of a promotion because, in many cases, having the landline as part of a triple play package either came free (or almost free), or actually reduced the price of the bundle. By offering a lower rate going forward, Charter is making a token effort to convince customers not to abandon voice service, but as the company’s landline disconnects continue to accelerate, it clearly isn’t an effective tactic.

The letter also ignores Charter’s ever-rising Broadcast TV Fee, now $11.99 a month, and is compulsory for all cable TV customers. So the old monthly promotional rate of $155.75 for this particular package will rise to about $193.94, a difference of $38.19 a month. After a second 12 months, prices generally reset even higher to the published “rack rate.”

Since Charter took control of Time Warner Cable and Bright House Networks, efforts by customers to negotiate a lower rate got much tougher, but the company’s customer retention efforts have stepped up slightly over the last year. You should still expect to pay more than you did before, but it is often possible to negotiate a slightly better deal by threatening to cancel service. Some customers report more success discussing the matter in a Spectrum cable store, cable modem and set top boxes in hand. But do not be surprised if they shrug their shoulders and agree to your request to cancel your account on the spot. Spectrum, like many cable companies, has gotten pickier about who they offer promotions to, and are willing to say goodbye to barely profitable customers, especially those only subscribed to cable TV.

Ad breaks on Pluto TV are not always elegant. This screen can appear for a minute or more instead of commercials.

Viacom is not wasting any time remaking Pluto TV into a more formidable possible cable-TV replacement, after acquiring the streaming service in March for $340 million. Now the service is adding Pluto-branded versions of Viacom’s cable networks that anyone can watch for free.

Unlike Hulu, Netflix, or Amazon Prime Video, Pluto TV has no subscription fees and is entirely supported by commercial advertising.

Much like in the early days of cable television, many of the networks on the Pluto lineup still feature second-rate programming or niche interest, low-budget original programming. But Viacom obviously intends to change that perception, launching special Pluto-branded versions of name-brand cable networks like BET, Comedy Central, MTV, Nickelodeon, and others.

In an effort to protect their contractual relationships with cable and satellite providers that pay substantial fees for Viacom’s cable networks, Pluto TV’s free versions are not exactly the same as what you’d find on your cable or satellite dial. But many of the most popular shows found on those networks also can be found on Pluto TV’s Viacom channels, some at different times or perhaps a day or two later.

Recognizing many viewers have turned away from live, linear television in favor of on-demand viewing, Pluto TV has also created binge channels that will “pop up” from time to time, allowing viewers to catch up with earlier seasons of popular shows or see a current show’s missed episodes on channels where they repeat continuously.

Because Viacom also has an extensive content library of its own, it was not difficult to assemble a range of “Signature Channels,” which group shows from multiple networks together on a series of theme-based channels. For example, CMT Westerns feature reruns of classic western TV shows seen on various networks. Several MTV networks target different audiences, like MTV Guy Code, MTV Teen, and MTV Dating. Comedy Central gets a side-network as well. Comedy Central Pluto offers many of the shows you’d find on the primary cable network, plus there is Comedy Central Stand-Up, which features continuous stand-up comedy routines.

Although Pluto TV retains the familiar concept of “channel” numbers, grouped by theme, Viacom is clearly starting to shift the viewing experience more towards individual shows instead of networks.

There are now so many individual channels on the Pluto platform, we won’t list them here. It is easier just to visit and view for yourself.

Pluto TV by Viacom is clearly a work still in progress. There are some significant issues. Commercial advertising inserts are clumsy and often cut shows off mid-sentence on some channels. Sometimes, an extended “we’ll be right back” screen appears where advertisements normally would. There is also no built-in way to record shows for time shifted viewing, and Pluto TV has so far refused to offer an online program guide beyond the next two hours of viewing, so you cannot easily know what shows will be aired when.

Other weaknesses are in sports and news. The network news channels are identical to those you can see on their respective websites by yourself, and a number of advocacy news channels including Newsmax, The Young Turks, and RT America are poor replacements for typical cable news channels. CNN’s presence on Pluto TV is limited to a curated playlist of stories airing on the network that day, and Sky News, Bloomberg, and Weathernation are not comparable to MSNBC, CNBC, or The Weather Channel.

Sports programming is mostly talk shows about sports and events larger sports networks would never cover. Pluto Sports also runs movies about sports.

Still, Pluto TV is free, and with the huge number of channels, chances are excellent you will find something to watch without much trouble.

Hulu, unlike its bigger rival Netflix, still depends on commercials for a substantial part of its income, and on Wednesday put on a presentation for advertisers hoping to maintain their interest in sponsoring the platform as it undergoes ownership and design changes.

Hulu announced it now has 26.8 million paid subscribers, and an additional 1.3 million free promotional accounts (many through a partnership with Spotify), totalling over 28 million customers overall. That is an increase of roughly three million since January.

Hulu is still a fraction of the size of its rival Netflix, which has 60.2 million U.S. subscribers and 148.8 million overall worldwide.

The past 12 months have been disruptive for Hulu because of ownership changes. Disney inherited an additional 30% ownership stake from its acquisition of Fox and bought out minority partner AT&T, which itself had acquired a 10% interest in Hulu when it merged with Time Warner (Entertainment). As of this month, Disney controls 67% of Hulu, with Comcast-NBC owning the remaining 33%. Comcast-NBC is said to be looking to sell its minority stake in Hulu, presumably to Disney, giving the owner of ABC and ESPN full ownership.

At the same time, Disney is working towards launching its own streaming platform, Disney+, this November, leading some to wonder what will become of Hulu. The answer came today — both platforms will continue, with an undisclosed price break for those agreeing to subscribe to both Disney+ and Hulu.

Originally a partnership between three of the four major American TV networks, Hulu was the original home for online streaming of current network TV shows. But as those networks drift apart to run their own ventures, Hulu appears to be investing in more original programming to hold viewer interest, but remaining open to advertising — a smaller Netflix with ads.

With so many new streaming services launching, Hulu is positioning itself to reduce customer alienation and try to increase subscriber engagement.

Subscribers will be gently introduced to a new user interface by this summer, with the option of switching back and forth during the test phase, to improve usability.

Peter Naylow, Hulu’s senior vice president and head of ad sales, also announced advertising limits and changes, including:

• No ad breaks over 90 seconds
• Viewers will not see the same ad more than twice per hour
• The same ad will not be seen by viewers more than four times per day
• Advertisers can sponsor ad-free viewing of individual episodes
• Binge viewers may see personalized special offers from sponsors
• Easter Eggs will be scattered on the platform, offering viewers obviously fake shows that, if selected, activate special offers from Hulu and “brand partners.”
• Static ads will appear when viewers pause playback.

For $11.99/month, subscribers can continue to avoid all advertising on the Hulu platform entirely.

New original shows

To maintain viewer interest, Hulu’s partnership with Marvel will give subscribers two new live-action shows: “Marvel’s Ghost Rider” and “Marvel’s Helstrom,” scheduled to debut in 2020. Other Marvel productions will be found on Disney+ (which will cost $6.99 a month or $69.99 a year).

Other productions:

• A new slate of cooking shows
• Made-for-Hulu movies based on Liane Moriarty’s “Nine Perfect Strangers” and “The Dropout” — the story of Elizabeth Holmes, the founder of Theranos, starring Kate McKinnon.

Frontier Communications has no plans to upgrade most of their legacy copper DSL internet customers this year, leaving customers in many markets stuck at speeds as low as 1-3 Mbps.

Frontier CEO Dan McCarthy told analysts in a late afternoon conference call Tuesday that around one million homes have access to Frontier’s 100 Mbps DSL service, and six million can sign up for DSL at or above 25 Mbps. McCarthy considers those customers valuable targets for marketing campaigns because most are not Frontier customers. For the rest of Frontier’s legacy copper areas that cannot access those speeds, Frontier will have little to offer in 2019.

“I don’t think you’re going to see us do a lot of significant copper upgrades this year,” McCarthy admitted. “Our big focus is really future proofing kind of the [California, Texas, and Florida] fiber markets. So, we’re spending the money to upgrade th[ose markets] to 10 Gbps capability.”

Frontier reported another quarter of poor results late yesterday, widely missing analyst expectations. Frontier’s share price lost 26.8% of its value overnight in heavy trading. Over the last 12 months, Frontier’s share price has dropped by 77%.

Analysts remain deeply concerned about Frontier’s customer defections, which have persisted for several years and show no signs of ending. Even more daunting, Frontier’s high debt levels are still a problem. A major tranche of Frontier’s debt comes due for repayment in 2022, and there are concerns Frontier may not be able to cover it, which could force the company into bankruptcy. In February, Bloomberg News ranked Frontier No. 1 on the list of deeply distressed debt issuers in North America.

While cable companies can count on quarterly boosts in the number of customers signing up for broadband, Frontier shareholders have become accustomed to reading about subscriber losses. The company lost 38,000 broadband subscribers in the last quarter, including in its fiber to the home markets. Most of Frontier’s losses are Charter Spectrum and Comcast’s gains. Frontier also reported landline and video customer losses.