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Comcast has expanded its 300GB usage cap to Internet customers in Huntsville and Mobile, Ala. and Charleston, S.C.
In these cities the XFINITY Internet allowance includes a $10 penalty for each 50GB segment customers exceed the arbitrary allowance. Alabama and South Carolina join customers in parts of Georgia, Kentucky, Mississippi and Tennessee now subject to a usage allowance.
Comcast is also offering a new Flexible Data Option for Economy Plus customers that use less than 5 GB per month.
Customers who do not want the new usage caps can register their displeasure by calling Comcast Customer Security Assurance at 1-877-807-6581, contacting the local news media, or writing to your federal elected officials.
Dear XFINITY Internet Customer:
At Comcast, we recognize that our customers use the Internet for different reasons and have unique data needs. As a reminder, starting November 1, 2013, Comcast will trial a new monthly data plan in this area, which will increase the amount of data included in your XFINITY Internet Service to 300 Gigabytes (GB) and provide more choice and flexibility.
What this means for You
The vast majority of XFINITY customers use far less than 300GB of data in a month. Based upon your recent usage history, it appears this new data plan will have no impact upon you, and you won’t need to do anything, or change your Internet usage. If you are not sure about your monthly data usage, please refer to the Track and Manage Your Usage section below.
We want our customers to use the Internet for everything they want and your service will not be limited to 300 GB . While we believe that 300 GB is more than enough to meet the Internet usage needs of most customers, Comcast will automatically add blocks of 50 GB to your account for an additional $10, should you exceed the 300 GB included in your plan in a month.
In order for our customers to get accustomed to this new data plan, we are implementing a three-month courtesy program. That means you will not be billed for the first three times you exceed 300 GB included in the data plan during a 12 month period. Should your usage exceed 300 GB a fourth time during any 12-month period, an additional 50 GB will automatically be allocated to your account and you will be billed $10 for that data and each additional 50 GB of data in excess of 300 GB during that month and any subsequent months your usage exceeds 300 GB.
Please note that this is a consumer trial. Comcast may modify or discontinue this trial at any time. However, we will notify you in advance of any such change.
For more information on all our data usage plans, please visit www.xfinity.com/datausageplan/expansion
Track and Manage Your Usage
Comcast provides you with several tools to easily track and manage your data plan:
Usage meter – Use the usage meter to see how much data you have used – available at www.xfinity.com/usagemeter
Data Usage Calculator – Estimate your data usage with this tool available at www.xfinity.com/datacalculator. Simply enter information on how often and how much you typically use the Internet, and the calculator will estimate your monthly data usage.
In-Browser Notices and Emails – We will send you a courtesy “in-browser” notice and an email letting you know how much of the data included in your monthly plan you are using. If you have any additional questions about the new data usage plan, please visit www.xfinity.com/datausageplan/expansion
Thank you for being an XFINITY Internet Customer.
Sincerely,
Comcast
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