Home » Charter Spectrum »Consumer News » Currently Reading:

Updated: Spectrum Charges Customer $75 in Fees for Using a Lost Credit Card

Phillip Dampier May 13, 2020 Charter Spectrum, Consumer News 1 Comment

A Spectrum customer faces $75 in fees for leaving an old credit card on his Spectrum account.

Reddit reader “u/round-diskreported that credit card ‘lost’ in April. That is where the trouble started.

“At some point between when my old number stopped working and my new card arrived, Spectrum tried to do an Auto Pay charge. It failed,” the reader reports. “I received a voicemail about it, and a few days later I got my new card and updated the payment info. All is well, or so I thought.”

When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. A $49.99 fee for “Credit Card Payment Rejection or Denial” and a $25 charge for a “Return Item Fee” turned a $60 cable bill into $134.98.

Normally, companies are not penalized for declined credit card transactions, but Spectrum is ready to charge you plenty for their inconvenience.

“I have paid my bill on time and in full every single month for over four years. This is what I get?” the reader asks. “Spectrum is literally any without exaggeration the only company I have ever personally dealt with who has ever presented a fee of any kind on a failed credit card charge.”

Attempts to reach customer service meant at least 40-minute hold times, so the matter remains unresolved, at least for now.

Both the NY City Public Advocate and the state’s Attorney General’s office are investigating.

Updated 5/14 (2:45pm EDT): Updated to reflect investigations by authorities in New York.

0 0 vote
Article Rating
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

1 Comment
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Tim
Tim
2 months ago

The same thing happened to me a few years ago when it was still TWC. Only then I think the fee was $25. I was able to call and have it taken off, I think.

Search This Site:

Contributions:

Recent Comments:

  • Soclikes: Today is already normal to buy something to watch TV...
  • King Cappy: Pro sports are dead to me. Too much emphasis on the political causes. Just play the games and keep your opinions and your tears to yourselves.You're a...
  • CoxSux: Just pure greed from Cox while people are out of jobs and kids attend online schooling. Garbage Cox....
  • jimmy: This it what happens when a monopoly is formed - New customers get the deals and old time customers get bent over - A satellite needs to be launche...
  • Cheryl: If they are concerned about people dropping cable maybe they should make it more affordable than the streaming options. I have reported them twice to...
  • Paul Houle: 20 seconds if your laptop has an Ethernet cable. The one I am typing on now has one, but my late-model Dell laptop from work doesn't. You can get...
  • just me: It take about 20 seconds to plug an ethernet cable into your laptop. If you are that lazy you are getting the service you deserve....
  • just me: You are lucky, that is one if 4 locations in the state that will get fiber. It is a lot more reliable....
  • Ian L: People will pick this up as an alternative to satellite, slower fixed wireless ISPs, and sometimes DSL, depending on price sensitivity, whether they h...
  • Rebecca: I like this idea Eric. I'd like to do this too but I also want to take the high road and just go through with a class action lawsuit. Spectrum's actio...
  • DCUNY: Submitted my letter this morning...
  • Matthew Smith: Wow. I had no idea. Kind of exciting, I suppose 🤷 We have a computer company, best to see what's always being offered by ISPs....

Your Account:

135
0
Would love your thoughts, please comment.x
()
x
Stop the Cap!