Home » Consumer News »Disney+ »Online Video »Reuters » Currently Reading:

Disney+ Launch Marred by Glitches as Demand Overwhelms

Phillip Dampier November 12, 2019 Consumer News, Disney+, Online Video, Reuters No Comments

(Reuters) – Walt Disney Co said demand for its much-anticipated streaming service, Disney+, was well above its expectations in a launch on Tuesday marred by complaints from users about glitches and connection problems.

Disney+ is relying on its extensive library of movies and TV shows as well as a new slate of content to take on market leader Netflix Inc and Apple TV+, Apple Inc’s newly launched streaming service.

Disney shares were up about 2%, while Netflix was down 1%.

“The consumer demand for Disney+ has exceeded our highest expectations. …we are aware of the current user issues and are working to swiftly resolve them,” Disney said in a statement.

Some users who tried to access the service were greeted by an image of “Mickey Mouse” on a blue screen, with a message asking them to exit the app and try again. Many others had trouble finding the Disney+ app in Apple’s App Store.

It was not immediately clear how many users were affected by the outage.

“Not too surprised but @disneyplus looks like it’s already falling over. On FireTV Stick can’t load main page (Unable to connect to Disney+) and couldn’t play The Mandalorian (some account issue),” user @pmhesse here tweeted.

“The Mandalorian,” the latest in the “Star Wars” movie and TV franchise, is an eight-episode live-action series which stars “Game of Thrones” actor Pedro Pascal as a helmeted bounty hunter.

“While it’s easy to focus on the temporary problems, there’s no doubt that this also shows an enormous demand for Disney’s services,” said Clement Thibault, an analyst at financial markets platform Investing.com.

“Big launches often have their hiccups when consumers are fighting to be the first to have a given service.”

Users who accessed Disney+ were upbeat about content from the Marvel superhero universe, the “Star Wars” galaxy, “Toy Story” creator Pixar Animation and the National Geographic.

“Today is the perfect day to just stay home all day on my couch in my PJ’s binging all of my favorite Disney movies on #DisneyPlus,” tweeted @JulieDwoskin.

Reporting by Akanksha Rana in Bengaluru; Editing by Anil D’Silva and Arun Koyyur

0 0 vote
Article Rating
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

0 Comments
Inline Feedbacks
View all comments

Search This Site:

Contributions:

Recent Comments:

  • Soclikes: Today is already normal to buy something to watch TV...
  • King Cappy: Pro sports are dead to me. Too much emphasis on the political causes. Just play the games and keep your opinions and your tears to yourselves.You're a...
  • CoxSux: Just pure greed from Cox while people are out of jobs and kids attend online schooling. Garbage Cox....
  • jimmy: This it what happens when a monopoly is formed - New customers get the deals and old time customers get bent over - A satellite needs to be launche...
  • Cheryl: If they are concerned about people dropping cable maybe they should make it more affordable than the streaming options. I have reported them twice to...
  • Paul Houle: 20 seconds if your laptop has an Ethernet cable. The one I am typing on now has one, but my late-model Dell laptop from work doesn't. You can get...
  • just me: It take about 20 seconds to plug an ethernet cable into your laptop. If you are that lazy you are getting the service you deserve....
  • just me: You are lucky, that is one if 4 locations in the state that will get fiber. It is a lot more reliable....
  • Ian L: People will pick this up as an alternative to satellite, slower fixed wireless ISPs, and sometimes DSL, depending on price sensitivity, whether they h...
  • Rebecca: I like this idea Eric. I'd like to do this too but I also want to take the high road and just go through with a class action lawsuit. Spectrum's actio...
  • DCUNY: Submitted my letter this morning...
  • Matthew Smith: Wow. I had no idea. Kind of exciting, I suppose 🤷 We have a computer company, best to see what's always being offered by ISPs....

Your Account:

135
0
Would love your thoughts, please comment.x
()
x
Stop the Cap!