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Altice Launches Altice Mobile: $20 Unlimited Plan for Optimum/Suddenlink Customers, $30 All Others

Phillip Dampier September 5, 2019 Altice USA, Competition, Consumer News, Wireless Broadband 16 Comments

Altice USA today launched its nationwide mobile phone service, offering “lifetime unlimited talk, text, and data” for $20 a month for existing Optimum and Suddenlink customers, $30 a month for non-customers.

Altice has agreements with Sprint and AT&T to host its wireless service on both provider’s 4G LTE networks when customers are outside the range of a suitable Wi-Fi network. Altice’s plan is designed with pricing simplicity — $20 per line, up to five lines per account. A $10 activation fee may apply and prices do not include taxes, fees, and surcharges. The plan provides:

  • unlimited data, text, and talk nationwide (up to 50 GB data usage per month, after which speed is subject to throttling to 128 kbps for the rest of the billing cycle),
  • unlimited mobile hotspot (speed limited to 600 kbps),
  • unlimited video streaming (streaming video will play “at DVD 480p quality”),
  • unlimited international text and talk from the U.S. to more than 35 countries, including Canada, Mexico, Dominican Republic, Israel, most of Europe, and more, and,
  • unlimited data, text and talk while traveling abroad in those same countries.

Altice discloses customers connected to 4G LTE service should expect download speeds of 6-8 Mbps and upload speeds of 2-3 Mbps with “round-trip latency of less than 100 ms.” If you connect to a 4G LTE Advanced cell tower, customers can expect faster download speed of 12-30 Mbps. Altice does not allow customers to connect to 3G service and does not support 5G service at this time.

Altice claims its mobile plan can save customers up to $600 per year for one line, and up to $1,100 per year for households and families with five lines. It is also the first cable mobile plan that will accept non-customers, at a higher price. Non-Optimum or Suddenlink customers (or current customers who discontinue cable service or who fall seriously past due on their accounts) will pay $30 a line, a $10 premium.

Altice claims its mobile network welcomes customers bringing their own devices, and offers an online compatibility checker. But an FAQ claims Altice Mobile is currently only able to support iPhone for Bring Your Own Phone service. It must be iPhone SE, 6 or newer, and operate iOS 12.2 or above.

In contrast, Comcast and Charter both accept a wider range of devices and rely on Verizon Wireless’ 4G LTE network, but at a price of $12-14/GB or $45/month for unlimited talk, text, and data. Those two cable companies only sell mobile service to customers subscribed to their home broadband services.

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Dyl
Dyl
11 months ago

Eugene, OR, zipcode has no service. Neither do Seattle, Sacramento, or Portland. 99% coverage? OK then.

Constance Burdine
Constance Burdine
9 months ago
Reply to  Dyl

Tell them to send your address to corporate headquarters.

Bob C
Bob C
10 months ago

So, how much are the taxes, fees, & surcharges?
The gov’t sets the taxes and surcharges, but doesn’t Altice set the fees?

Jackie Tedford
Jackie Tedford
5 months ago
Reply to  Bob C

Governments set the fees. All cellphone providers pass all surcharges and taxes on to the customer.

Janice
Janice
10 months ago

Their online customer support and service is terrible- actually non existent. After 10 years with At/T, I switched to Altice to save money. I had my own phone and they issued me a phone number. Unfortunately, another person had this number only an hour earlier. After several days of receiving calls from the person who had tbd number, and people that were her friends, I tried resolving with Altice…..Zero resolution as of today. Today, I am trying to cancel this terrible carrier and will return to Att. I have been on line with their mobile customer online support. After 20… Read more »

Joe croisant
Joe croisant
10 months ago
Reply to  Janice

This good to know, I recently got Suddenlink internet and T V service which we really like the TV service. I then seen the Altice Mobile service was available at good price for existing customer, so, I have been trying to contact someone to talk to about the Mobile service but it is impossible to find a phone number to talk to someone, it’s always a computer you get. I have read so many conflicting stories about which phone will and which phone will not work that I have give up, if they don’t want to talk to the customer… Read more »

Vanessa Windley
Vanessa Windley
10 months ago
Reply to  Joe croisant

Suddenlink by Altice Get unlimited everything at a price locked for life! View Online Introducing Altice Mobile. Unlimited everything, for just $20 a month – for life. altice mobile(TM) Here’s a Suddenlink Extra you don’t want to miss! Introducing Altice Mobile – unlimited data, talk and text for just $20 a month for one line, and $20 a month for each additional line. Plus, as a loyal Suddenlink customer, for a limited time you’re eligible to lock in $20 a month for life. $20 save more money Add More Lines – save more money. It’s $20 for one line, and… Read more »

Stuart Matelsky
Stuart Matelsky
9 months ago

Stay away from altice if you know what is good. They take your money, thats it

Victor Henge
Victor Henge
9 months ago

Not True, they give you unlimited text, talk, and 50gb of data at 4lte. This is not just “taking your money” away. I ordered a sim online. 2 Days later it arrived by FedEx. Put in the iPhone 6. Ported the old number. Everything was working via both Altice & AT&T networks within 10 minutes (including the porting of my old # over – this beats standing around at Verizon or ATT…etc). You need to have your account, pin from the existing phone company if you want a smooth porting operation. If you follow their instructions in the email they… Read more »

Maya
Maya
8 months ago

Doubt it, sounds like you’re incompetent and need to blame the company for a self-care service.

Stuart Matelsky
Stuart Matelsky
9 months ago
Reply to  Joe croisant

Stay away unless you have low blood pressure

Maya
Maya
8 months ago

I was on Straight Talk and wanted to further reduce my bill. Don’t know what the problem is, my number was ported over and everything’s great. Total with taxes/fees should make the bill around $23 and change, better than the $48 I was previously paying. If you have issues, it’s most likely you’re doing something wrong.

Sharon Schacht
Sharon Schacht
6 months ago

Only I Phones ??

Sharon Schacht
Sharon Schacht
6 months ago

Only I Phones. ??

Ann Warner
Ann Warner
5 months ago

Is altice service available for tracphone users in Beaufort County?

ian j
ian j
14 days ago
Reply to  Ann Warner

It says BYOP only on UNLOCKED iPhone SE or newer, Samsung S9 or newer at the time.

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