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Comcast Giveth and Taketh Away: Raising Download Speed, Cutting Upload Speed in Midwest

Phillip Dampier June 26, 2018 Broadband Speed, Comcast/Xfinity, Consumer News 6 Comments

Customers in several midwestern states around Chicago have today reported to Stop the Cap! Comcast has provisioned a speed change on their internet accounts with no advance warning or notice, raising download speeds from 100 Mbps to 150 Mbps but cutting upload speeds in half — from 10 Mbps before to 5 Mbps.

The changes seem to impact customers on the midwestern region Blast plan, which was sold in many areas around Chicago with speeds of 100/10 Mbps. Some customers logging into their accounts today see a unilateral plan change there as well — one they never asked for, reflecting the changed speeds:

Comcast has yet to respond to our inquiry about the confusion. Some customers are being told the plan change is in error, at least with respect to upload speeds. It would be unprecedented for Comcast to reduce customer speeds when making speed adjustments. If you are in the midwest and subscribe to this tier, what speeds are you getting today and what does your account profile show with respect to your current internet plan?

Updated 9:01pm EDT — Comcast has responded: “We plan to increase speeds in our central division next month and will share more details soon. It’s important to note that upload speeds will not change as part of that announcement.”

We remain uncertain why current speeds seem to have declined in some areas, which was not addressed.

Updated 9:15pm EDT — Some of the speed changes appear to be related to soft-launched speed upgrades in the Central U.S. division (Alabama, Arkansas, Florida, Georgia, Indiana, Illinois, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, and Tennessee). The Performance tier that used to be 100/10 Mbps is increasing to 150/10 Mbps and the Extreme tier which was 150/20 Mbps previously is upgraded to 250/20 Mbps. You may need to briefly unplug your modem/gateway to receive the new speeds.

Updated June 27 11:10am EDT — Comcast has officially confirmed the upload speed reductions were in error. Customers that still find their upload speeds reduced should reset their modem, and upload speeds of at least 10 Mbps should be restored. The company’s forthcoming speed increases will maintain current upload speeds.

Currently there are 6 comments on this Article:

  1. Dylan says:

    So far, Comcast is proven pretty quickly that they would like to lower upload speeds (as evident by lowering upload speeds on different plans and doing this here) to of course claim, well, we increased the download speed more, so just accept it. However, what people will find as they increase the amount of download speed, they will need to adjust the upload speed accordingly as well to maintain such download speeds. Just like how your wages must rise to match inflation or else you will start losing money, or in this case, download speeds will get lowered artificially by low upload speeds. Of course a lot of people also require good upload speeds as well too for a lot of things. I’m glad Charter is my provider in my case and I will accept the no data caps and higher upload speeds any day, even if Comcast wanted to deploy multiple gigs of speed. Like who wants 3000/50? In my case, 200/100 is much better. Hopefully one day when the full duplex upgrades happen, we might see symmetrical speeds, but we will see what happens.

  2. Patrick Taylor says:

    Speeds upgraded to Extreme 250/20 Upload here, Speed Test shows 300/24 on average from wired Desktop PC

    Account still shows Extreme 150
    Extreme Download 150
    Upload 20

  3. dcuny says:

    Patrick,
    Where is here?

  4. Patrick Taylor says:

    Browstown Twp Michigan, South of Detroit area

    Otherwise Service is working Great, Happy with the new download speed, get stuff done so quickly, just seen this email letting me know of comment reply

  5. Marc says:

    My Extreme 150/20 plan was increased to 250/20 (actual provisioned speed as tested is 300/25) in Palm Beach, FL. Test using https://speedof.me/

  6. Lisa Marie says:

    In AZ here. MY Xfinity upload is 150. Download 5. I have performance plus “pro” internet. I pay extra for “pro” add on. I pay $76.00 total a month just for internet service. Does this sound right to you guys? Having delay issues with basic YouTube watching. No other equipment is accessing the WiFi. Any suggestions?







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