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Strong Evidence CenturyLink Giving Up on Most Residential Broadband Upgrades

Phillip Dampier March 26, 2018 Broadband Speed, CenturyLink, Competition, Consumer News, Rural Broadband 11 Comments

CenturyLink is ready to capitulate in its competitive war with the cable industry, conceding its residential broadband business is a money loser that will no longer get broad-based upgrades and investment under the management of incoming CEO Jeff Storey, who will refocus CenturyLink on its larger business/enterprise customers.

The independent phone company has sent strong signals it is going to focus only on residential customers that are cheapest and easiest to reach, promising to fund broadband urban and suburban upgrades only where costs are low and the chances of a significant return is high. In rural areas, CenturyLink will depend heavily on capital made available by the FCC’s Connect America Fund when choosing areas worthy of upgrades.

“We’ll focus more on return on investment, which includes rural capital from the CAF II program,” said Sunit Patel, CFO of CenturyLink.

Patel, along with CenturyLink’s incoming CEO, originally worked for Level 3 Communications, a business and enterprise internet company acquired by CenturyLink in 2016. Now top Level 3 executives, at the behest of Wall Street and shareholders, are gradually taking over the top management positions of CenturyLink, pushing out current CEO Glen Post III with an early retirement this spring. With Post leaving, there is clear evidence CenturyLink is embarking on a transformation away from low return residential phone and broadband service and towards the kind of high profit business and enterprise connectivity Level 3 has provided for years.

Wall Street increasingly sees CenturyLink’s residential business as costing the company a lot of money for network upgrades that simply don’t deliver shareholder expectations of return on that investment, especially as the cable industry continues to aggressively deploy faster speed service to its customers.

In the fourth quarter of 2017, CenturyLink lost another 105,000 broadband subscribers, bringing internet subscriber numbers down to around 5.7 million nationwide. That represents a 4.8% reduction year over year, despite repeated promises of upgrades to stem those customer losses.

Last November, Post blamed those losses on customers served by CenturyLink’s legacy copper/DSL service areas where speeds and performance are lowest.

Soon to be CenturyLink Ex-CEO and President Glen F. Post

“We saw a much higher than expected loss of customers at the 20 Mbps and below speeds in a lot of the markets where we have that,” Post said during a late fall earnings call, according to a Seeking Alpha earnings transcript. “We had a much higher loss there. I think a couple of reasons, first of all, you see cable rolling out more with more aggressive offers, higher speeds and just the demand for bandwidth in those markets.”

Last fall, Post emphasized his broad-based residential and commercial broadband upgrade transformation plan to stop those losses. Post committed CenturyLink would provide 90% of homes with at least 40 Mbps, 70% of homes and businesses with 100 Mbps and over 20% with 1 Gbps or higher no later than 2020.

That was before activist shareholders and Wall Street joined forces to successfully push CenturyLink’s board to replace Post with business-oriented Level 3 CEO Jeff Storey. CenturyLink stock had been down by about one-third of its value over the last nine months, which only aggravated investors to push harder for dramatic management changes at the phone company. Activists argued CenturyLink shouldn’t be devoting much attention to its legacy businesses. In their eyes, only “strategic/success” businesses are worthy of investment, and those include commercial and enterprise broadband, metro ethernet, and cloud/backup services. The revenue eating “legacy” businesses, namely residential landline and DSL service, represent a drain on profits and threaten the company’s shareholder dividend. About two-thirds of CenturyLink customers are commercial enterprises.

(Blue) CenturyLink (Orange) Level 3

On March 6, 2018 the company announced Post’s retirement effective the day of its annual shareholder meeting in May. Post had originally planned to leave at the end of 2018, but some shareholders were unwilling to wait that long.

Strategic changes in CenturyLink’s future were previewed at the Morgan Stanley Technology, Media & Telecom conference earlier this month, where Patel outlined the company’s new vision.

“On the consumer side, the focus will be on enabling higher broadband speeds,” Patel said, but added a caution. “We won’t be spending capital on 5-20 Mbps connections, but rather on 100 Mbps and higher speeds. In urban areas we want to make sure we’re spending the capital where the returns make sense so focusing on multi-dwelling units make more sense in urban areas.”

Since the company is now going to target upgrades only in areas that “make more sense,” Post’s goal of better broadband for all by 2020 seem doomed

Another key piece of evidence is the retirement of CenturyLink executive Duane Ring, who announced he is leaving after 34 years despite a recent promotion. Ring, who led CenturyLink’s 12-state midwest region, was also behind much of CenturyLink’s residential broadband enhancement effort, including the 2005 launch of Prism TV — CenturyLink’s cable-TV alternative, as well as deploying gigabit speed services in several midwestern states. In 2016, he oversaw the deployment of 500 Mbps service for multi-dwelling units in 44 Platteville, Wisc. buildings that included nearly 800 apartments.

Broadband industry analyst Dave Burstein already sees the writing on the wall.

“Their fiber and G.fast plans, modest already, have been cut,” he noted. “They simply aren’t competitive with cable, which by 2020 will have a gigabit to 90% [of customers]. I look at the network and say if they don’t cut the dividend, trouble is near. Depreciation was $3 billion more than capex the last three years. Dividends were higher than income.”

As cable broadband speeds increase and customers defect from CenturyLink, few may choose to come back, making investments in broadband upgrades even more questionable.

“The rumor is they will virtually abandon much of the wireline network,” Burstein noted. “They will temporarily draw cash out to upgrade where they have better prospects,” referring to areas Patel identified as worthy targets for upgrades.

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L. Nova
L. Nova



Verizon and AT&T figured this all out quite awhile ago….They don’t invest in DSL only Capex. Silly for the smaller guys to think that they could do better.

L. Nova
L. Nova

CenturyLink is not a small company.

But if the company is going to go this route then they should sell off the unwanted copper to smaller telcos.

Big Bob
Big Bob

I live in a CenturyLink service area that is fairly rural. I can attest to the fact that CenturyLink has basically never even tried to deliver decent broadband in our area. I live 1.5 miles from their local service building and when I put my address into their website they tell me I can’t get high speed internet service. Actually, as far as I’m concerned, CenturyLink has never really been interested in providing service of any sort to my address. It has always felt like they price things ridiculously high and if I’m willing to be stupid enough to sign… Read more »


Figured what out BobInIllinois, how to sink a company. I think I have had this rant before, but I am willing to do it again lol. The lack of competition has created an environment of sloppy, sloppy business practices. Couple that with the lack of regulation and you have an environment of companies eating themselves from the inside out. Your Verizon, AT&T analogy is apples and oranges. Those two are monster companies that did the correct thing which is diversify. They have other means to provide internet to people which is the phone of today. Centurylink is very, very late… Read more »

Butch Kara
Butch Kara

We still have Centurylink DSL (or should I say, we have it when it works) supposedly 1.5Mbps, but usually 0.6 or slower (right now around 0.2). and have considered satellite, which is overpriced with caps. But if you want a real alternative, I suggest everyone in rural areas begin pressuring their rural electric cooperative, if they have one, to initiate a fiber to the home project. In Missouri CoMo Electric is already nearing completion, providing 100Mbps service for around $50 and 1Gbps service for around $100. Four other Missouri electric co-ops are doing the same. I’m trying to get White… Read more »

Laurie Cummins

Please sign my petition if you find the strategy outlined in the above article outrageous!


Tim Kirkland
Tim Kirkland

Dumbasses, look at the long run aspect. Upgrade your residential. Give the comp a run for their money. Quick fixes only ensure a drastic downfall l8r.

Nathan Sampson
Nathan Sampson

Honestly I want to see CenturyLink go out of business I want to see every single customer who has that shi*y service finally realize that their company doesn’t give a crap about them I want CenturyLink to be 100% just a memory of the past back in 2005 it was awesome service 2019 coming up to 20 20 it’s garbage


Sad. The reality? Had the crazy Congress never broken up AT&T despite what younger people think. They would have 1 G to almost every home in the US. Except where old General Telephone and later Verizon had the market. The breakup destroyed one of the greatest communication companies in the world. Now? You have these crappy CenturyLink companies. Or worst now Municipalities want to run their own fiber backbone. Say goodbye to your freedom you fools.

Paul Houle
Paul Houle

@TEE, a major reason why AT&T was broken up was that, in the form AT&T was in, it was not capable of providing innovative services to customers. Futurists circa 1970 expected something like the World Wide Web to be widespread by the early 1980s, and on some level it was (services like Compuserve and Minitel.) AT&T hypothetically might have been happy to give you 100x the bandwidth, but it would have needed to charge you 100x as much for it. Even though AT&T had Bell Labs which gave you the transistor and Unix, the failure of the Picturephone left people… Read more »

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