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Want the Best Deal from Charter/Spectrum? Cancel Your Service for a Few Days and Wait

Phillip Dampier March 21, 2017 Charter Spectrum, Competition, Consumer News, Editorial & Site News 9 Comments

Former Time Warner Cable and Bright House customers, listen up. A veteran Charter Communications customer who cut cable’s cord for good a few months ago reports Charter’s hard-line on extending retention deals to customers threatening to leave lasts only until you turn in your equipment and cancel your service.

DSL Reports reader mmainprize from Houghton Lake, Mich. wrote he dumped his $180/mo Charter Gold TV with Phone package for good after realizing just how much Charter was gouging him for service.

“I just went through my bills, and remember when internet was only $49 in mid-2015 before increasing to $52 in late 2015,” he writes. “So at the now current price of $65 you can see just how much it has gone up.”

When he called to tell them he was canceling service, they briefly tried to keep him as a customer by cutting back on his cable package for a lower price.

“Double play, Flex pack, you pick 20 channels, etc. At first the offer was internet and basic cable for $90 a month, then $74 a month for internet and “limited basic” (an unadvertised package of local channels, public access, educational and government channels, plus home shopping). I canceled all but internet.”

Within days the phone calls and letters started coming advertising discounts Charter wouldn’t dream of offering when he was still a TV customer.

“I get a call every day now (it is harassment) offering the same prices or lower than what I was offered when canceling,” he writes.

The first offer is $80 for a double play package of TV and internet service. But if you turn them down, they eventually pitch a triple play offer of $89 a month with TV, phone, and internet with free HD and DVD service (equipment extra).

The enticing offer on their website, promoting $29 a month for internet, $29 for TV, and $29 for phone service is available only to new customers. Existing Charter, Bright House, and Time Warner Cable customers cannot get those prices. You must pay more.

Those canceling service qualify as a new customer after a 30 day timeout period. Or skip that and sign up as a new customer under the name of another household member. If you are married, your spouse’s maiden name will suffice.

One thing is certain. Charter’s takeover of Time Warner Cable and Bright House is very unlikely to save most customers any money. Almost 90% of Time Warner Cable customers received discounts from a bundled service package or a retention deal. When those packages expire, your bill will skyrocket. This is exactly what Stop the Cap! told regulators in our opposition to the merger. Since 2008, we have shared one sage piece of advice with readers:

When a cable company comes calling promising you a great new deal, watch your wallet and run!

Currently there are 9 comments on this Article:

  1. mike says:

    That’s bright. By the time I give them their equipment I’ll already have Dish installed.

  2. Joe Blow says:

    Yes, my total bill increased with Spectrum. I can’t wait to drop them like a bad habit when Google Fiber finishes their installation. 🙂

  3. James R Curry says:

    Since switching to Google Fiber, I get at least two pieces of mail from Spectrum a month offering me great deals. It’s not cheap mail, either. They try to find a new gimmick every month. Credit sized plastic “exclusive savings” card, personalised offers, glossy flyers.

    It’s usually the same $29.99 per service deal if I bundle all three.

    Some of the pieces contain blatant lies that are probably true in other markets. “The fastest starting speeds available – no other provider comes close”, for example. Well, Google’s starting speed is 100/100 which actually beats their 100/10 or 100/5 or whatever it is, so that statement simply isn’t true.

    I’m not going back to Spectrum, but I want them to continue to waste their money mailing me this crap.

  4. Josh says:

    I’m super annoyed that I can’t pick the 45 or fewer channel packages with Comcast.

    I was actually going to consider going on a 10+ or 45+ channel package after my internet only promo was up, but now they don’t offer them. Obviously Spectrum’s playing similar games.

    (EDIT: And possibly they’re going to hike up the Internet AGAIN…looks like they’re wanting to add at least $15 to it in the near future…on top of the new 1TB bandwidth caps that cost $50 to remove.)

  5. Tony says:

    Time Warner/ Spectrum would shut off my service , kept billing me ,, I called to ask why and they said they wouldn’t stop billing me the full monthly amount until I returned their equipment. I had none of their equipment and they knew that. I spent 3 calls and much bickering back and forth before the dirty ******** on the other end agreed to stop billing me. Spectrum is actually more evil than Time Warner. Our elected federal officials gave this by allowing the merger. Congress has made the bribery of themselves into a legal activity, by passing laws that allow it. Congressmen who preach the benefits of these mergers, simply don’t care if you get robbed every month. They’re scum and they’re stealling from us. When you bribe congress, there’s no benefit from what might otherwise be a free market,, well it could be free if it weren’t run by a price fixing monopoly.

  6. GAThomas says:

    I cut my phone and TV and kept the internet today Was paying $169. for cable , tv & internet When it was brighthouse it was 147. Got tired of the increases and said screw you Im on a fixed income and the more they took the less I had to eat I wish more people would do this and let Spectrum know we are the ones paying your salary and without us you get nothin

  7. Ana says:

    I am in a pickle right now. I didn’t think anything could be worse than Time Warner Cable and then Spectrum took over. The service is pitiful. Constant tv going out, and the 100 internet speed is slowed to dial-up crawl at night – though they claim they’re not doing it. Calling them is a waste of time. They just reset my modem and I’m still at a crawl. I just got my latest bill after my ‘promotion’ pricing (a joke) ran out. It’s more than my car payment!!! I have the basic tier one, internet, and phone – which receives more nuisance calls than I make. Verizon is here, but though they provide service to the homes across the street, they do not on my side of the street. Totally nutz. I might be able to get internet and phone through AT&T (and use Roku to stream live tv) but I’ll have to call tomorrow because that’s what the website directed me to do. So it looks like I’m totally screwed and locked in because politicians sold us out by allowing one company to monopolize my area.

  8. Amanda Taylor says:

    When they took over Time warner they jacked my bill up because my promotional period with Time warner was over. They didn’t even send me a notice. When I called they didn’t try to save me as a customer even though I told them I would go to another company. I told them I am a new customer to Spectrum so I should get a new service plan. They denied me that. I then told them that I will just cancel and have my son start service in his name. They told me that I can’t do that and I would have to move out for 30 days before my son could be a new customer. Due to him living with me when I was a new customer. I told them just cancel me. I then had my son go online where he had the opportunity to avoid poor customer service and put in a request for new service under his name. Wouldn’t you know it. No problem.

  9. Ana says:

    If you want to cancel for a month to get a better deal and you want to keep your old phone number, you can sign up with places like Our Old Number who will hold your number for a small fee. Personally, I think I am going to get rid of Spectrum’s phone and cable and just stick with the internet since I can get tv with my Roku device, which includes lots of shows and 24 hour news programs. Unfortunately, there is no Verizon for residential customers in my area so I have no choice but to deal with this monopoly.







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