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Comcast Raising Usage Caps to 1TB, Boosts Price of Unlimited Add-On to $50 a Month

Phillip Dampier April 27, 2016 Comcast/Xfinity, Consumer News, Data Caps, Public Policy & Gov't 4 Comments

Comcast-LogoWith the FCC’s increasing skepticism that Comcast’s data caps are about fairness and not an attempt to discourage cable TV customers from cutting the cord and watching all of their shows online, Comcast today announced it was overhauling its data cap allowance and unlimited add-on plan.

Effective June 1, Comcast will increase its current 300GB monthly data cap to a terabyte (1,000GB) for all speed plans. For those exceeding one terabyte in usage, Comcast will sell you an unlimited add-on plan for an extra $50 a month to avoid the overlimit fee of $10 per 50GB of excess usage.

“In our trials, we have experimented with different offers, listened to feedback, and learned a lot,” said Marcien Jenckes, executive vice president of Consumer Services at Comcast Cable. “That is what we said we would do when we launched our trials four years ago – analyze and assess our customers’ reaction to the data plans, including being open to increasing them over time. We have learned that our customers want the peace of mind to stream, surf, game, download, or do whatever they want online. So, we have created a new data plan that is so high that most of our customers will never have to think about how much data they use.”

Comcast-Usage-MeterComcast is also likely responding to thousands of customer complaints filed with the FCC complaining about Comcast’s data caps and the cost of their insurance plan (previously $30-35 depending on market) to avoid overlimit fees.

Despite near universal opposition to Comcast’s data caps, the company has gradually introduced them in a growing number of cities, mostly in the southern United States.

“Comcast doesn’t listen to its customers,” complains Miguel Santos, a Comcast customer in Miami. “It never has and never will. Our family was facing a $200 Internet bill after Comcast introduced caps in Miami-Dade. Now we grudgingly pay them more than $100 a month just for unlimited Internet. It is totally ridiculous.”

Comcast’s decision comes almost a month to the day after AT&T announced it was increasing usage allowances for its U-verse and DSL customers, albeit less generously than Comcast. Most AT&T DSL customers will face 300GB caps, while most U-verse customers will get a boost to 600GB. Only U-verse customers with speeds over 100Mbps will get 1TB of usage.

“We’ve always said that we’d look carefully at the feedback from our trials, continue to evolve our offers, and listen to our customers,” said Jenckes. “We’re currently evaluating our plans to roll this out in other markets, we’ll keep listening – and we’ll be open to making further changes in the future to deliver the best high-speed data service to our customers.”

“That probably means Comcast’s version of generosity will be coming to your city soon,” predicts Santos.

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6 years ago

“So, we have created a new data plan that is so high that most of our customers will never have to think about how much data they use.” And therefore are admitting there’s no need for data caps because if there was, you wouldn’t be able to give everyone 1 TB per month. Good job, idiots.

Timothy James
Timothy James
6 years ago

This move preempts any formal legislation from the FCC, allowing Comcast to lower the cap at their leisure. Meanwhile Republicans battle to strip the FCC’s legislative power. Nice business move, not so nice from a consumer standpoint.

Assuming they don’t lower it again, at least a 1tb consumer cap will not reasonably hamper tech business and streaming within the next 5 years. Past that? I suspect the data cap battle will start anew.

6 years ago

1 TB is definitely better than 300 GB to allow subscribers to stream more hours of videos on Netflix. But I still prefer internet services with no data caps. Although Comcast is making changes to make customers a little happier by increasing its data cap limit to 1 TB, I still do not recommend them due to the fact they still have poor customer service. I wish Google Fiber was available in my area so I can dump Comcast for good.

6 years ago

This is artificial at best. We usually used 220-320 GB of data per month when the 300 GB cap was in effect, and I could find no discernible differences in our usage from month to month. Now, with the 1TB cap in effect, we have already “used” 314 GB in the first 13 days of the month (and we were on vacation for 5 days at the start of the month). It doesn’t add up. I predict most users will find they are now “using” the same approximate monthly percentages that Comcast showed them using before raising the cap. They… Read more »

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