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New Series: Will You Survive a Comcast Service Call Answered by Sketchy Subcontractors?

Phillip Dampier July 2, 2014 Comcast/Xfinity, Consumer News, Editorial & Site News, Public Policy & Gov't, Video No Comments
Omario Kris Henley Carlyle, 33, a Comcast subcontracted service technician, was charged with burglary and two counts of battery after kicking in the door of two Comcast customers and attacking them in Florida.

Omario Kris Henley Carlyle, 33, was charged with burglary and two counts of battery after kicking in the door of two Florida Comcast customers and attacking them.

At the recent Public Service Commission hearing held in Buffalo, I promised the commissioners a comparison of the type of service Comcast customers have gotten in the past vs. what Time Warner Cable customers have received. Neither company is a prize by any means, but at least with Time Warner Cable, your chances of surviving a service call unscathed are far better than being robbed, raped, or murdered by one of Comcast’s sketchy sub-contractors.

There are too many examples to bring to light in just one article so we’re launching a regular series of reports, illustrating these are not isolated problems and are unlikely to go away anytime soon.

In today’s edition, Comcast’s image isn’t helped hiring a homeless man who defecated in a customer’s yard, Comcast sub-contractor rapists run amuck, and why you should never leave a Comcast worker alone in your home:

The Chicagoist: “When he cut my throat I thought I was going to be dead,” said Natasha Saine. Saine was attacked in 1996 in Little Rock, Arkansas by Ceotis Franks, an independent contractor paid by Comcast to install their cable service. Franks also, “…raped her, threw her in a bathtub and tried electrocuting her. He even set her bedroom on fire.”

Boston Globe: Braintree Town Council reprimanded Comcast this week after one (homeless) worker for a subcontractor it hired to hand out flyers door-to-door allegedly defecated in a resident’s yard, and two others were arrested by police on outstanding warrants.

XFINITY Wi-Fi may be here, but good customer service sure isn't as these Walden residents wait in line over an hour for a barely-functioning Comcast employee to assist them.

XFINITY Wi-Fi may be here, but good customer service sure isn’t as these Walden residents wait in line over an hour for assistance.

Gloucester Times: A cable television salesman and installer admitted yesterday to swiping jewelry from two apartments in a Route 1 complex where he was working last month. But Brian Kuschner, 37, of Manchester, N.H., is only serving time for one of those thefts, after making an unusual deal with Danvers police. Kuschner was part of a crew of workers hired by a subcontractor for Comcast selling cable packages and upgrading cable service at the upscale Endicott Green Apartments on Route 1 on the evening of Nov. 23 when he was sent to apartment 1303. The resident told police that when she went into the bedroom after Kuschner left she realized that a Rolex watch was missing from a dresser. She immediately called police, who rounded up all the Comcast workers at the complex’s clubhouse.

TCPalm: Comcast cable installer accused of attacking customers in their home in Indian River County – A cable service contractor kicked in the door of a home and attacked two customers at their home Saturday, according to an Indian River County Sheriff’s Office affidavit.

J.R. Roberts Security Strategies/Sacramento Bee: A former cable television installer with a history of sex crimes was sentenced to 37 years in prison Friday for raping a developmentally disabled Carmichael, California woman while working in her neighborhood. Judge Michael T. Garcia sentenced Luis Jeovanny Saravia, 31, in Sacramento Superior Court, closing the criminal prosecution for the 20-year-old woman and her family. Luis Saravia had worked for Links Communication, a Sacramento-based firm contracted by Comcast.

Semmes, Attorneys At Law: How Comcast legally washes its hands of any responsibility for the conduct of their subcontractor installers.

[flv]http://www.phillipdampier.com/video/Worst ever customer service from Comcast.mp4[/flv]

In this lighter moment, Comcast kept these customers in Malden, Mass. waiting more than one hour at their customer service center with just one employee barely interacting with customers while the other three service windows remained closed and the line stretched out the door. Finally, someone offering worse service than the DMV! (1:44)

 

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  • Dylan: Look at their prices. Absolutely ludicrous compared to many companies, especially Charter Spectrum. I pay $60 a month for 100/10 with unlimited data. ...
  • Paul Houle: For a long time communities have been frustrated in that they don't have any power to negotiate with cable companies. This town refused to enter into...
  • Ian S Littman: To be fair, you aren't wrong. Spectrum likely knows it won't have any competition for years in Lamar, so they'll quickly get take rates of >70% (re...
  • Ian S Littman: Are you in an area that can even get Spectrum service? Because in areas where they actually have to compete, they're actually pretty decent now. Yes,...
  • Ian S Littman: A more odd entry in that list is Chattanooga. The entire area has FTTH via EPB. Yet apparently folks can't swing the $57/mo starting price for 100 Mbp...
  • Ian S Littman: The issue here is that the NY PSC's threats have no teeth because, well, who will take over the cable systems if Spectrum is forced to sell? Either Al...
  • Bill Callahan: Phil, National Digital Inclusion Alliance just published interactive Census tract maps for the entire US based on the same ACS data. Two datapoints a...
  • Carl Moore: The idiots that run the cable companies must be also using drugs...a lot of people are cutting their cable services because of the higher rate and inc...
  • EJ: This will require a New Deal approach. Municipals need the ability to either be granted money or loaned money for broadband expansion. Until this is d...
  • Bob: I also got $1 increase for my 100/10 internet from Spectrum. A rep said it's for the speed increase that's coming in 2019. I complained that I was pro...
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  • nick: Interesting how they conveniently leave out (Spectrum TV Choice) streaming service which is also $30/mo ($25/mo for the first 2 years)....

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