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Cox Communications today officially unveiled broadband speed increases along with free cloud storage without adjusting data plan usage allowances for customers who take advantage of the service enhancements.
“Our customers tell us that their overall online experience is becoming increasingly important to them,” said Betty Jo Roberts, vice president of marketing for Cox Virginia. “Speed, access, safety and storage are key components of their communications and entertainment needs. Free cloud storage presents an especially significant value, as most similar services are fee-based.”
| Internet Tier/Allowance |
Current Speeds Download/Upload | New SpeedsDownload/Upload | Free Cloud Storage |
| Essential – 100GB | 3 Mbps / 768 Kbps | 5 Mbps / 1 Mbps | 1 GB |
| Preferred* – 250GB | 25 Mbps / 2 Mbps | 25 Mbps / 5 Mbps | 5 GB |
| Premier D2* – 250GBWith DOCSIS 2.0 device | 25 Mbps/3 Mbps | No change | 50 GB |
| Premier D3* – 250GB | 30 Mbps/6 Mbps | 50 Mbps / 10 Mbps | 50 GB |
| Premier Plus – 250GB | 60 Mbps/12 Mbps | 75 Mbps/15 Mbps | 50 GB |
| Ultimate – 400GB | 100 Mbps / 20 Mbps | No change | Unlimited |
*A DOCSIS 3 modem is required to consistently receive optimal speeds for Preferred and higher tiers.
Using cloud storage regularly and taking the new speeds for a hard run could drive customers perilously close to their monthly usage allowance. Cox Ultimate customers get unlimited cloud storage but not unlimited broadband usage. While Cox does not currently charge any overlimit fees, the company does reserve the right to request heavy users upgrade to a plan with a higher allowance, reduce usage, or face account termination.
Although Cox touted the speed upgrades as coming at no charge, the cable company is busy hiking rates for certain broadband tiers. Customers report the popular Premier tier has increased from $55.99 to $62.99 in some markets and as high as $73.99 in Phoenix.
Oh, goody! faster speeds so we can BUST our 250GB usage allowance faster. Cox is a PIECE OF CRAP! COME ON GOOGLE FIBER, COME TO TUCSON ALREADY SO I CAN KICK COX TO THE CURB!
Cox is evil. Without fair competition because gov regulation they really put it to the customer. They’re making tons by bilking the customer at every possible stage of service. Horrible, but where else can you go? That’s the real problem.